Hire the Best Lightspeed Retail Specialists

I believe in providing the kind of support that's so good your customers will tell their friends about it--and providing you the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or sales software configured from A-to-Z? I'm here for you and your business! I have more than 10 years of experience implementing customer service software for projects large and small--including for teams using phone, email, social media platforms, and chat. In addition, I believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. I excel at automation and workflow configurations and improvements. I have expertise in all major customer service systems, including Gorgias, Hubspot Service Hub, Freshdesk, Intercom, Zendesk, Front, eDesk, Zoho, Helpscout, WordPress, Podio, Pylon, and more. I also specialize in channels like Slack Connect, LinkedIn messaging, Instagram and Facebook messages, SMS, phone, voice, and more. I am also an expert at sales CRMs, including Pipedrive, HubSpot Sales Hub, Freshsales, Zendesk Sell and Zendesk Sales Suite, Salesmate, and more. Additionally, I have expert-level experience in implementations of Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, ClickUp, Asana, Google Keep, MS Office, QuickBooks, WaveApps, and numerous other cloud-based solutions. I also have substantial expertise in Zoom, Skype, Microsoft Teams, and Slack for any remote team/work consultations. Finally, automation with systems like Zapier and Make are one of my key specialities. They connect anything to everything! If you can dream it, I can build it. Some popular platforms I connect are phone systems like Aircall or Justcall and signing platforms like PandaDoc. One of my key projects has been leading a customer service team for a startup coffee subscription company, which experienced 450% growth in its first year. I also personally provided, for several years, luxury customer service for an independent hotel that, according to TripAdvisor, is one of the "Top 10 rated" properties in its country. One white-glove service I also offer, on a limited basis, is expert-level customer service for high-end clients for short-term events (such as before, during, or after a Kickstarter launch). I also have a separate team of people providing fractional customer service--please ask me about this! No matter your product or service, I will study all documentation you send me to become an expert so that I can provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English speaker and a fluent Spanish speaker. Whenever I take on a project, I work to meet and exceed all expectations and requirements, and I always meet or beat a deadline. Let's provide your customers with support they'll rave about to their friends.

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

YOUR VIRTUAL ASSISTANT! ⭐️⭐️⭐️ YOU FOUND ME! I help busy business owners, startups, and e-commerce brands stay organized and responsive so nothing falls through the cracks and your customers always feel taken care of. With over 7 years of experience in Customer Support and Virtual Assistance, I’m experienced in fast-paced environments where clear communication, accuracy, and follow through matter. I take ownership of tasks, respond promptly, and ensure work gets done without constant follow-ups. You can rely on me to keep your operations running smoothly. What I can support you with 👌 • Email, chat, and voice customer support • Inbox and ticket management (CRM & help desk systems) • Customer issue tracking, follow-ups, and resolution • Scheduling and calendar coordination • Administrative support and documentation • Spreadsheet tracking and internal reporting • Basic IT and platform troubleshooting • Communicating with internal teams and external clients • E-commerce support, order updates, refunds, and escalations My goal is to reduce your workload, improve customer satisfaction, and give you peace of mind knowing your support and admin tasks are handled professionally. I’m reliable, proactive, and committed to delivering consistent, high-quality support. Feel free to message me, let’s make your day-to-day operations easier. 😊

A website should do more than just look good. It should load fast, function smoothly, rank properly, convert visitors into customers, and scale without breaking when the business grows. I work with Shopify and WordPress businesses that need more than basic website setup. Some clients need complete ecommerce development from scratch. Others already have a live store but struggle with slow performance, broken functionality, poor mobile experience, migration issues, low conversions, or technical SEO problems affecting growth. A large part of my work involves solving development and performance problems that directly impact the business. In many projects, the visible issue is rarely the actual issue. A Shopify store may look modern but perform poorly because of bloated apps, inefficient Liquid code, or badly structured themes. A WordPress website may have a strong design but suffer from plugin conflicts, slow backend performance, or unstable WooCommerce functionality. A migration may move the website successfully but damage SEO rankings because redirects, indexing, and URL structure were never handled correctly. That is why my approach focuses on both development and optimization, building websites that are stable, scalable, performance-focused, and conversion-driven. ⚡ Shopify & WordPress Development :- Custom Shopify & Shopify Plus Development WordPress & WooCommerce Development Custom Theme Development & Redesigns Shopify Liquid Development Elementor, Gutenberg & Custom WordPress Builds Custom Functionality & Feature Development API & Third-Party Integrations App & Plugin Setup / Customization Website Maintenance & Long-Term Support ⚡ CRO, Performance & Optimization :- CRO (Conversion Rate Optimization) Core Web Vitals Optimization PageSpeed Optimization & Website Speed Optimization Mobile Performance Optimization Checkout Flow Optimization Landing Page & Product Page Optimization UX & Conversion Improvements App, Plugin & Theme Conflict Resolution ⚡ Migration & Technical Solutions :- Shopify ↔ WooCommerce Migrations Wix, Magento & WordPress Migrations SEO-Safe Website Migration Redirect & URL Structure Management Technical SEO Optimization Google Search Console Issue Fixes Website Debugging & Troubleshooting Performance Bottleneck Analysis Platforms & Technologies Shopify | Shopify Plus | WordPress | WooCommerce | Webflow | Magento | PHP | Laravel | HTML | CSS | JavaScript | Cloudflare | GA4 | Google Search Console I focus on building and improving websites that are not only visually strong, but also technically stable, conversion-focused, SEO-friendly, and optimized for long-term business growth. If your Shopify or WordPress website needs development, redesign, migration support, speed optimization, CRO improvements, or technical troubleshooting, feel free to message me with your project details or website URL.

✅ TOP RATED Upwork Freelancer, Member of Upwork Talent Clouds 10+ Years of Experience in WordPress, Shopify, Adobe Experience Manager (AEM), SquareSpace, Wix, WooCommerce, Webflow, HubSpot & Custom PHP Development 💯𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 𝐆𝐔𝐀𝐑𝐀𝐍𝐓𝐄𝐄 I focus on delivering high-quality work that meets your expectations. If you hire me, I ensure the final result is clean, functional, and aligned with your business goals. 💼 𝐖𝐇𝐀𝐓 𝐈 𝐂𝐀𝐍 𝐇𝐄𝐋𝐏 𝐘𝐎𝐔 𝐖𝐈𝐓𝐇: (1). WordPress Website Design & Development (2). Shopify Store Design & Development (3). Adobe Experience Manager (AEM) Development & Components (4). Revamping and Modernising Websites (5). WooCommerce Powered Online Stores (6). Membership Websites (7). Theme Selection & Plugin Configuration (8). Website Migration to WordPress / Shopify (9). Online Store Setup (WooCommerce / Shopify) 🧠 𝐖𝐇𝐀𝐓 𝐈 𝐃𝐎 𝐁𝐄𝐒𝐓 I specialize in building modern, professional, and SEO-optimized websites that not only look great but also perform well and convert better. 𝐒𝐭𝐫𝐨𝐧𝐠 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐢𝐧: Website Design, UI/UX Design, WordPress, Shopify, AEM, WooCommerce, PHP, MySQL, JavaScript, HTML/CSS. 🧩 𝐏𝐋𝐀𝐓𝐅𝐎𝐑𝐌𝐒 & 𝐓𝐎𝐎𝐋𝐒 𝐈 𝐖𝐎𝐑𝐊 𝐖𝐈𝐓𝐇 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐓𝐡𝐞𝐦𝐞𝐬: Divi | Avada | BeTheme | Salient | Astra | Newspaper | Enfold | Flatsome | Jupiter & more 𝐏𝐚𝐠𝐞 𝐁𝐮𝐢𝐥𝐝𝐞𝐫𝐬: Elementor | WPBakery | Visual Composer | Beaver Builder | Themify | SiteOrigin | Fusion Builder 🚀 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒 𝐈 𝐎𝐅𝐅𝐄𝐑 ✔ Landing Page Design ✔ Custom Website Development ✔ PSD/XD/Figma to WordPress/Shopify ✔ Website Redesign & Optimization ✔ Theme & Plugin Customization ✔ WooCommerce Development ✔ Shopify Store Optimization ✔ AEM Component Development ✔ Website Speed Optimization ✔ Bug Fixes & Maintenance ✔ Hosting & Server Setup ✔ Website Security & Tracking ⚙️ 𝐌𝐘 𝐖𝐎𝐑𝐊 𝐏𝐑𝐎𝐂𝐄𝐒𝐒 (1) Understand your goals and requirements (2) Plan structure, design & scope (3) Create mockups for approval (4) Development & implementation (5) Testing & improvements (6) Final launch 🌟 𝐖𝐇𝐀𝐓 𝐌𝐀𝐊𝐄𝐒 𝐌𝐄 𝐃𝐈𝐅𝐅𝐄𝐑𝐄𝐍𝐓 ➡️ 200+ Successfully Completed Projects ➡️ 200+ Happy Clients ➡️ 10+ Years of Professional Experience ➡️ Fast communication & reliable delivery ➡️ Strong experience in both startups and enterprise systems (AEM included) 💬𝐑𝐄𝐀𝐃𝐘 𝐓𝐎 𝐓𝐀𝐋𝐊? If you have a project in mind, feel free to send a message. I’d be happy to discuss the best solution for your requirements.

⭐⭐⭐⭐⭐ Proud to be featured in the Upwork Spotlight, with hands-on experience across multi-channel eCommerce platforms and email marketing. I share my workspace with my three adorable pets — Axie, Crypto, and Pinky — who never fail to brighten my day. 🐾 Services: ⭐ Manage Amazon, Wordpress , Woocommerce, eBay, Shopify, 1stDibs, Chairish, Ronati, Volusion, Bigcommerce, Recharge, Magento, Mercari, Wayfair , Faire, Groupon, Poshmark, Rakuten, Lazada, Walmart, Poshmark, etsy, selekkt, Shift4Shop, Ecwid, Konnektive, Lightspeed, NuORDER by Lightspeed, Tiktok Shop, Facebook Marketplace, etc... ⭐ Manual and Bulk Product listing creation ⭐ Amazon listing optimization ⭐ Seller Central Management ⭐ Basic and Premium A+ Pages, Enhanced brand content, EBC, Optimization, Webstore, Amazon Homepage, Store front design, Brand Identity Design ⭐ Shopify Product Page, Collection, Menu, Promotion ⭐ Product launch on Facebook ⭐ Product deals, bundles and promotion ⭐ SEO, generating keywords ⭐ Copywriting, Article writing, etc... ⭐ Inventory management; Maintain Inventory to prevent aging items for FBA ⭐ Analyze niche and competitors ⭐ PPC | Amazon campaign creation, Review ACoS ⭐ Creating cases. ⭐ Fixed Stranded Inventory ⭐ Expert in variation merging and splitting ⭐ Replenishment analysis ⭐ Creating removal orders for unfullfillable items ⭐ Creates promotion, coupons, bundles, etc... ⭐ HLookup, VLookup MS Excel expert ⭐ Excel, Google Spreadsheet, Airtable ⭐ Order Processing for dropshipping items ⭐ Organizing and Adding transaction no. for the orders ⭐ Cancelling orders, Message customers. ⭐ Tactical Retail Arbitrage / Online Arbitrage ⭐ Searching profitable dropshipping items ⭐ Listing through 3rd party apps and software ⭐ Processing dropshipping orders ⭐ Organizing and Adding transaction no. for the orders ⭐ Cancelling orders. Message customers. ⭐ FB Commerce Manager ⭐ FB Ads ⭐ Tiktok Ads ⭐ Instagram Ads ⭐ Lightspeed HQ, R-Series, eCom Series, POS inventory, Retail Data Analytics ⭐ Manage Cloud-based POS System SaaS, Multi-platform software integration 💻 AI Data Annotation ⭐ Image annotation for AI ⭐ Annotate boundaries in images ⭐ Classify Data, Legal document reviewers ⭐ Legal data management ⭐Tagging spam emails ⭐ Label images, videos, text, or audio ⭐ Tools: RelativityOne, Foxit PDF Reader, V7, Img lab, Labelbox, Scale AI, Super Annotate, Nitro PDF 💻 3rd party apps: nuorder, Sellbrite, Facebook Pixel, Selro, helium10, Magento, bqool, Jungle Scout, Zik Analytics, Keepa , Groupon, DSGenie, WebSeller Guru, FBA Wizard Pro, Hydra Lister(EBAY), SKUgrid, Oberloo, etc... 💻 e-Mail Marketing ⭐ Sendy Expert ⭐ Sengrid ⭐ Hubspot ⭐ Voluum ⭐ Aimtell ⭐ GlockApps ⭐ Manychat ⭐ Silferbots ⭐ Mailchimp ⭐ Klaviyo ⭐ GoHighLevel ⭐ SMS campaign / mmdsmart ⭐ Push Notifications ⭐ Installation ⭐ email campaigns ⭐ Landing Page ⭐ Chatbot ⭐ Affiliate Programs ⭐ Systems Architecture ⭐ Setup: Domains,email address,CRONS. Bounce, Complaints ⭐ Amazon AWS SES email system ⭐ WHM: Server, Database, MySQL, Domain, SubDomain. ⭐ Wordpress, Google ads, SEO, White hat 💻 SOCIAL MEDIA MARKETING: Manage Account, Daily posting, Graphics, Infographics, Thumbnail editing, video editing. Ads ⭐ Facebook ⭐ Instagram ⭐ Tiktok ⭐ Youtube ⭐ Twitter ⭐ Twitch ⭐ Discord 💻 Graphics ⭐ Graphic and motion design ⭐ Video and images Annotation ⭐ Photoshop ⭐ Video editing through Adobe Premier, Sony Vegas, etc… ⭐ Transcribing, shot listing, Narrating... 💻 NFT ⭐ Axie Infinity (Axie Manager, Generate QR codes, Organize Discord, Train Scholars) ⭐ MIR4 ⭐ Binamon ⭐ Twitter Engagement 💻 Discord Moderator (Basic) ⭐ Grow Discord Community ⭐ Setup Channel ⭐ Create categories, roles and permissions