Hire the Best Lightspeed Retail Specialists

TOOLS GoHighLevel (GHL) Shopify Jobber ZenMaid Slack Google Sheets (advanced tracking & budgeting) Spreadsheet structuring & financial logs Commslayer (email support) Freshdesk Zoho HubSpot Chatgpt RingCentral My Case Google Workspace / Outlook Asana Buildertrend Housecall Pro Zendesk Gorgias Google QuickBooks Calendly Ticketmaster Microsoft Word, Excel, Google Sheets, Microsoft teams, Zoom WhatsApp, Skype, Discord, Goto, Vicidial Nextdoor EHR/EMR HIPAA Airtable Jotform Loom Facebook, Instagram, Tiktok Microsoft Teams Zoom Google Meet Stripe Acuity Scheduling Google Calendar 17TRACK Package Tracker Track123 Ticketmaster, StubHub, Roboform, SeatGeek, AXS flash seat, tickpick Shipboard Microsoft 365 Clickup Indeed Grasshopper Canva Saas Monday Angi Service Titan Homebased Docusign OIG (Office of Inspector General) LTC Bitwarden iCanNotes

Experienced CRM and Operations Specialist skilled in ServiceTitan, GoHighLevel, Zoho, and HubSpot, helping businesses improve customer success, QA, and operational efficiency. I have over 15 years of experience supporting SaaS, eCommerce, and service-based companies in streamlining workflows and enhancing customer satisfaction. Skilled in ServiceTitan, GoHighLevel, Zoho, HubSpot, and Shopify, I handle CRM optimization, call audits, customer success operations, accounts receivable follow-ups, and reporting. Clients describe me as organized, proactive, and detail oriented, keeping both the customer experience and backend systems running smoothly.

I believe in providing the kind of support that's so good your customers will tell their friends about it--and providing you the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or sales software configured from A-to-Z? I'm here for you and your business! I have more than 10 years of experience implementing customer service software for projects large and small--including for teams using phone, email, social media platforms, and chat. In addition, I believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. I excel at automation and workflow configurations and improvements. I have expertise in all major customer service systems, including Gorgias, Hubspot Service Hub, Freshdesk, Intercom, Zendesk, Front, eDesk, Zoho, Helpscout, WordPress, Podio, Pylon, and more. I also specialize in channels like Slack Connect, LinkedIn messaging, Instagram and Facebook messages, SMS, phone, voice, and more. I am also an expert at sales CRMs, including Pipedrive, HubSpot Sales Hub, Freshsales, Zendesk Sell and Zendesk Sales Suite, Salesmate, and more. Additionally, I have expert-level experience in implementations of Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, ClickUp, Asana, Google Keep, MS Office, QuickBooks, WaveApps, and numerous other cloud-based solutions. I also have substantial expertise in Zoom, Skype, Microsoft Teams, and Slack for any remote team/work consultations. Finally, automation with systems like Zapier and Make are one of my key specialities. They connect anything to everything! If you can dream it, I can build it. Some popular platforms I connect are phone systems like Aircall or Justcall and signing platforms like PandaDoc. One of my key projects has been leading a customer service team for a startup coffee subscription company, which experienced 450% growth in its first year. I also personally provided, for several years, luxury customer service for an independent hotel that, according to TripAdvisor, is one of the "Top 10 rated" properties in its country. One white-glove service I also offer, on a limited basis, is expert-level customer service for high-end clients for short-term events (such as before, during, or after a Kickstarter launch). I also have a separate team of people providing fractional customer service--please ask me about this! No matter your product or service, I will study all documentation you send me to become an expert so that I can provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English speaker and a fluent Spanish speaker. Whenever I take on a project, I work to meet and exceed all expectations and requirements, and I always meet or beat a deadline. Let's provide your customers with support they'll rave about to their friends.

With years of hands-on experience in eCommerce operations, product catalog management, site merchandising, and customer support, I help online stores stay accurate, organized, and easy to shop. My background covers product uploads, listing optimization, collection management, product recommendations, order support, and customer service across multiple platforms and marketplaces. Key Expertise: • Product Catalog Management Experienced in end-to-end product uploads and catalog maintenance, including titles, descriptions, tags, variants, images, pricing, inventory, SEO fields, and product data cleanup across large SKU catalogs. • Site Merchandising Hands-on experience organizing collections, product placement, category sequencing, homepage updates, weekly drops, campaign updates, and curated product recommendations to improve product discovery and shopping experience. • Product Recommendations & Cross-Selling Experienced in setting up and maintaining “You Might Also Like,” related products, complete-the-look sections, and cross-sell recommendations on product pages to support product discovery and increase average order value. • Marketplace Listing Optimization Experienced in creating and optimizing product listings across major ecommerce marketplaces, including titles, descriptions, images, attributes, item specifics, and category placement based on each platform’s requirements. • Customer Support & Order Management Experienced in handling customer inquiries, order updates, returns, refunds, lost shipments, damaged items, replacements, and delivery concerns through email, chat, and support platforms with professionalism and empathy. • Reporting & Process Improvement Comfortable maintaining reports, tracking customer service metrics, identifying recurring issues, and supporting process improvements to create a smoother customer and backend experience. Platforms & Marketplaces Used: • Shopify • WordPress / WooCommerce • BigCommerce • Magento • Amazon • eBay • Wayfair • Faire • Tiktok • Walmart • Target • Home Depot Communication, Support & Workflow Tools: • Gorgias • Zendesk • Freshdesk • Gmail • Outlook • Slack • Trello • Asana • Monday • Google Sheets • Excel I bring a strong mix of product management, merchandising judgment, marketplace experience, and customer support skills. I’m detail-oriented, organized, and focused on helping ecommerce businesses maintain clean catalogs, improve customer experience, and support long-term growth.

My name is Russell Giniger and I have over 15 years of implementation experience with CRMs/Support Desk Platforms such as Zoho, Hubspot, Pipedrive, Freshworks , HighLevel, Salesforce and Zendesk. All of my projects involve scope, implementation, QA. training, post launch optimization and support for CRM, VOIP Cloud Telephony, Support Desk with Omni Channel, marketing platforms and reporting/analytics. I have also implemented VOIP telephony systems with Omni Channel communication such as Nice Incontact , Ring Central, Talk Desk, Zentalk, Twilio, Justcall and Fresh Caller as well as speech analytics systems such as Call Miner. . I have also set up call marketing tracking with Ringba, Calltrackingmetrics and CallRail I have extensive experience in lead management, building pipelines, workflows, automations and implementing API integrations both custom and with zapier. I am also experienced in setting up CRM fields and data structures to implement reporting, analytics, dashboards and KPI’s needed to manage any business In addition, I have worked on CRM marketing strategies for email marketing, SMS, PPC, SEO, Lead Gen, Retargeting, Affiliates and Phone Call Campaigns. I have worked with clients in various industries such as healthcare, financial services, home services, home goods, construction, travel/hospitality, real estate, and e-commerce. I have also implemented CRMs, Support Desk with Omni Channel and Voip Dialers for Contact Center operations both remote and physical location. In addition, I have managed domestic and international Contact Center operations teams (sales, customer service and tech support) training, workforce management, quality assurance, business intelligence and recruiting.  CRM Implementation- Hubspot, GoHighLevel, Monday, Salesforce, Zoho, Pipedrive, Zendesk and Freshworks (Freshsales and Freshdesk_. Workflow automations, help desk/ ticket case management, leads, contacts, accounts, knowledge base, customer portals, custom integrations and with zapier, sales pipelines, inventory management, e- mail marketing, marketing campaign management, SMS, telephony integration, accounting integration with credit card and ACH processing, reporting and analytics  Cloud Based Telephony – Nice Incontact, Five 9, Fresh Caller, Ring Central - functionality such as call recording, skill based routing, queue management, predicative outbound dialer, lead management, call back scheduling, dispositions and agent status tracking/reporting Work Force Management Integrations with Telephony as well as CRM and Telephony integration for screen/script pops  Call Center Consultant for inbound, outbound, sales and service- recruiting, training, quality assurance, team leaders, reporting, coaching and development. Virtual Call Center or center with physical location  Speech Analytics Platform Implementations- Automate quality assurance process with Call Miner Platform

800+ Shopify stores launched | $5M+ revenue generated for clients | Top Rated on Upwork If you need a Shopify store built, migrated, or scaled, you're in the right place. I'm Lokesh, a Shopify Plus Developer with 12+ years of hands-on experience. I work with fast-growing DTC brands, agencies, and enterprise clients who need reliable, high-performance Shopify solutions delivered on time, every time. WHAT I BUILD 1. Shopify Plus Stores: Checkout customization, Shopify Scripts, B2B portals, multi-store architecture, and automation flows for enterprise-level brands. 2. Custom Shopify Apps: Private and public apps using REST API, GraphQL, React.js, and Node.js. Built apps managing 500+ SKUs and reducing fulfillment errors by 60%. 3. Store Migrations: Magento, WooCommerce, BigCommerce → Shopify. Zero downtime, full SEO preservation. Migrated a $2M+ store with a 40% speed improvement post-launch. 4. Shopify Speed & CRO: Core Web Vitals fixes, Lighthouse score optimization, A/B testing, and UX improvements. Average 35% speed improvement across client stores. 5. Theme Development & Customization: Pixel-perfect Liquid themes with mobile-first responsive design using HTML5, CSS3, and JavaScript (ES6). PROVEN RESULTS - Fashion marketplace: multi-vendor store with custom product filtering - 250+ product catalog migration with automated collection structure - Multi-currency setup for 15+ international markets - Order automation workflows cutting processing time by 75% - $5M+ in additional revenue generated through Shopify optimization TECH STACK Shopify Plus | Liquid | GraphQL | REST API | React.js | Node.js | Shopify Hydrogen | Headless Commerce | Polaris | Webhooks | OAuth | HTML5 | CSS3 | JavaScript (ES6) | Core Web Vitals WHY CLIENTS HIRE ME AGAIN AND AGAIN - Direct communication, no middlemen, no delays - Clean, documented, scalable code you can hand off to any developer - I ask the right questions before starting, zero surprises mid-project - Post-launch support included on every project - 98% client satisfaction | 190+ completed contracts on Upwork Since 2015, I've built and customized 800+ Shopify stores from single-product launches to enterprise multi-store setups. Early in my career at Eclerx (2014-2016), I developed strong foundations in structured development workflows and QA, which I still apply to every project today: clean code, clear documentation, and zero surprises. Ready to build, migrate, or scale your store? Send me a message with your project details and I'll get back to you within a few hours.