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Experienced IT Support Analyst based in Poland (EU). Currently working as L1.5 Support at Atos, providing technical resolutions for enterprise users. Previously a Certified Repair Technician for Dell laptops. I focus on efficient diagnostics and resolution of hardware/software issues, strictly following SOPs and safety protocols. Core Competencies: Remote Support: Troubleshooting VPN, Connectivity, Office 365, Active Directory, Password resets. Hardware: Deep knowledge of laptop internals (Dell specialist), diagnostics, component replacement. Software: Windows 10/11 troubleshooting, driver issues, malware removal, ticketing systems (ServiceNow). Languages: English (Professional), Polish (Professional), Russian/Ukrainian (Native). Why hire me? Enterprise Standards: Trained to work in high-pressure corporate environments. Tech-Savvy: Fast learner of new proprietary software and tools. Reliable: Stable high-speed connection, based in Bydgoszcz. Ready to solve your technical challenge. Let’s talk!

With over 7 years of experience as a Cloud and System Engineer, responsible of quality of a Mission Critical systems in the dynamic field of energy and fuel-oriented technologies, I have developed a strong skill set in designing, implementing, maintaining and supporting cloud and hybrid-based solutions. By showcasing my skills and consistently contributing fresh, innovative ideas to a variety of projects, I have been recognized for my expertise and awarded by a possibility to execute top-class initiatives. My expertise in this area enables me to effectively analyse, optimize and provide services in accordance with strict business processes and workflows, resulting in the delivery of optimal, streamlined solutions that are aligned with organizational goals and objectives. My experience is as follows Cloud Engineering and Product Ownership: Engineering, deploying, maintaining, and supporting Mission Critical systems on the Cloud as a product / system owner responsible for quality. Liaising for all IT-related communications with the technology vendors to oversee and facilitate our interactions to ensure that our IT needs are met. Business Client Service: Providing Tier 2 & Tier 3 support for the most critical issues and problems of business users related to Cloud solutions. Assisting business analysts in developing the rapidly-changing, market-driven processes of the business lifecycle. Project Management and Solution Development: Leading and delivering on project that varies in severalty from minor solutions to Mission Critical systems in a lifecycle of in-house solutions development based on cloud environments. Issue Resolution Developing proactive and reactive monitoring of vital system components to avoid downtime and deliver to strict business requirements. Advising and aiding “Quick Response Teams” in solving major critical incidents related to business critical systems. Availability and Security Maintaining system availability under strict change process and tough SLA as well as handling sensitive and confidential data in “information lifecycle” process. Currently, my primary focus lies on the cloud where I specialize in cloud engineering, system administration, business support and requirements discovery. My expertise in this area enables me to effectively analyse, optimize and provide services in accordance with strict business processes and workflows, resulting in the delivery of optimal, streamlined solutions that are aligned with organizational goals and objectives. I am open for all Cloud and Microsoft stack related opportunities to Develop, Engineer, Support or Advise your business in ever growing and swiftly changing modern market.

Hi there! I'm a dedicated and experienced IT Support Specialist passionate about making technology work seamlessly for people. I thrive on diving into technical challenges, finding the root cause of a problem, and delivering clear, effective solutions. My goal is always to provide a great user experience. I'm skilled in: * Comprehensive Technical Support: From troubleshooting tricky software bugs and hardware issues to managing user accounts and permissions in Active Directory, I'm comfortable across Windows, macOS, and various business applications. * Clear Communication: I can break down complex technical issues into simple, understandable language for anyone, ensuring everyone is on the same page. * Proactive Problem-Solving: I don't just fix what's broken; I look for ways to improve systems and prevent future issues. I'm also actively expanding my expertise in modern cloud and DevOps technologies, MCP servers + AI, including AWS, Azure, and Docker, and I'm always excited to apply these new skills. Whether you need reliable, day-to-day IT support or help with a specific technical challenge, I'm ready to contribute. As a native Polish and graduated Business - English speaker, I can also assist with any language-specific needs - translations / interpretations. Let's connect and discuss how I can help you!

Installation and maintenance of Windows 7/8/2003/2008/2012/2016/2019/20222025, Linux, MacOs, VmWare ESXi, vSphere, AWS, Hyper-V, AD, GP, DNS, DHCP, WSUS, Terminal Services, FTP, Mail, Firewall, Exchange, PRTG, pFsense, installation of VPN, Veeam Backup & Replication, Acronis. MS Office. Installation Windows on Hetzner dedicated server/ Configuration of HP, Dell, SuperMicro servers. Dell, Huawei storage systems. Remote work experience, KVM, IPMI, Plesk. Management of equipment and consumable purchases.

With over 15 years of extensive experience in the IT infrastructure domain, I am a Top Rated Plus Freelancer on Upwork, celebrated for delivering excellence across more than 100 projects globally. My expertise encompasses a broad spectrum of technologies, including cloud platforms such as Azure, GCP, and AWS, as well as mastery in Office 365 and Google Workspace, ensuring enhanced collaboration and operational efficiency. Throughout my career, I have excelled in roles such as CTO and Senior Infrastructure Engineer, showcasing a harmonious blend of strategic leadership and deep technical expertise. My portfolio includes sophisticated projects in Windows Server management, virtualization with VMware ESXi and Hyper-V, and implementing comprehensive backup solutions with Veeam Backup & Replication. I specialize in executing seamless migrations to cloud services, optimizing IT ecosystems for peak performance, and developing robust disaster recovery plans that guarantee business continuity. My commitment to operational excellence and compliance is evident in my successful leadership of SOC2 and HIPAA compliance initiatives. Armed with a Master’s degree in Computer Science and fluent English proficiency, I am prepared to confront and solve complex IT challenges, providing scalable, secure, and innovative solutions. I am dedicated to leveraging my extensive experience to contribute to the success of your next project, driving growth and technological advancement within your organization.

Currently I provide software development services of photo and video editing applications for iOS, iPadOS, macOS and visionOS. I offer the development of video and photo editing application from scratch or upgrading the existing app. For my solutions I use Swift and Objective-C programming language. The typical tasks which any video editing app consists are: – Video recording – Video stabilisation when recording – The screen capture at desired FPS – Video editing – Video generation (without source video file) – High FPS, 4K and HDR video edit and recording – Frame-by-frame video pipeline processing – Speech to text recognition – Video captioning and subtitles Functions that could be added to the new app or existing app – Reverse video – Crop & resize – Aspect ratio change – Change quality – Trim the video – Subtitles and captions – Stickers over video – Add watermark – Filter effects – Images to video – Audio overlay Let me know whether you have any questions about my solutions, tasks and functions that we could add into your app. Find and download the following apps in the AppStore as a demonstration of proof of experience: – Scrolling Credits Video – SubtitlerKit – Split Video Into Parts – Video Grid Collage _ Besides of video editing software experience, I have the experience in the development, support and maintenance of iOS software that is used by millions of people. I saw all the way how the project grows and turns from a startup to a big company. I understand the problems of both a small startup and a large company. My main services are: – The development of video recording and video editing applications for Apple devices – iOS, macOS, iPadOS and visionOS application development based on SwiftUI and Combine – The support of legacy applications and projects that were done in Objective-C programming language What will you get – Analysis of your problem and task – Working proof of concept in a week or a month depending on the complexity – Constant and clear communication on work and issues During all the time I had experience with: – Developing of iOS, Mac and MacCatalyst applications – C, C++, Objective-C, Swift – CoreData, SQLite, SQL – GCD, Mulththreading – Core Audio, AudioUnits, AVFoundation, AVKit, AVAudioEngine – AudioKit – GPUImage, Metal, MPS, CoreImage – CallKit, CoreTelephony – CoreText – SwiftUI, Combine – MapKit, MapBox, GoogleMaps – iOS Extensions – Debugging – CocoaPods, Carthage, SPM – JIRA, Trello, Slack, Figma – Scrum, Kanban, Agile – GIT, GitHub, BitBucket – MVVM, MVC – Data structures & Algorithms – Firebase, Testflight – Twilio SDK