Hire the Best Operations Managers
in Israel

Expert Operations Manager with over 10 years of experience in supply chain, logistics, and ERP systems. Specialist in Infor M3 and SAP, with a proven track record of optimizing workflows and managing complex inventory processes. I bring a mix of technical expertise and high-level administrative support, ensuring that data is accurate and operations run smoothly. Whether it's managing international suppliers or handling intricate data entry projects, I am dedicated to delivering high-quality results and efficiency. Fluent in English and Hebrew. Ready to help your business grow!

# I'm Avigail 👋 I am an Operations Manager, Customer Success Leader, Recruiter, Shopify E-commerce Specialist, and AI-powered Operations Professional with 7+ years of experience helping businesses improve operations, build high-performing teams, enhance customer experiences, and drive sustainable growth. Throughout my career, I have successfully managed customer support and sales teams, optimized workflows, resolved complex operational challenges, recruited top talent, and implemented systems that improve efficiency, customer retention, and overall business performance. I also leverage AI tools to streamline workflows, automate repetitive tasks, improve documentation, and enhance team productivity. ## Operations, Leadership & Recruiting I have extensive experience leading teams and managing day-to-day operations, including: * Team leadership, coaching, and performance management * Recruitment, interviewing, candidate evaluation, and onboarding * Customer support and sales operations * Process development and workflow optimization * Escalation handling and customer issue resolution * Cross-functional collaboration and project coordination * Fraud investigations and account reviews * KPI monitoring and operational reporting * Customer retention and service quality improvement * AI-assisted workflow automation and documentation My leadership approach is built on accountability, clear communication, problem-solving, and continuous improvement. I am passionate about identifying top talent, building strong teams, and creating environments where employees can succeed and grow. ## Shopify & E-commerce Expertise I specialize in Shopify store management and optimization, helping businesses create efficient, scalable operations while improving customer experience and conversions. Services include: ✅ Shopify store setup and optimization ✅ Theme customization and branding ✅ Product uploads and catalog management ✅ Variant organization and inventory management ✅ App integrations (payments, shipping, reviews, upsells) ✅ Order processing and fulfillment monitoring ✅ Customer support system setup and management ✅ Technical troubleshooting and store maintenance ✅ Mobile responsiveness and site performance optimization ✅ SEO best practices and conversion-focused improvements ✅ AI-assisted product descriptions, FAQs, and customer support content I also have hands-on experience with dropshipping operations, supplier coordination, fulfillment tracking, and issue resolution. ## AI Tools & Automation I use AI to improve efficiency, communication, and business operations, including: * ChatGPT * Claude * Gemini * Microsoft Copilot I leverage these tools for: * SOP creation and documentation * Customer support response drafting * Knowledge base development * Workflow automation * Recruitment and job description creation * Data analysis and reporting * Process improvement * Content writing and proofreading ## Tools & Platforms ### Customer Support & Operations * Zendesk * Gorgias * Help Scout * Salesforce * Slack ### E-commerce * Shopify * DSers * AliExpress * Alibaba * Amazon ### Marketing & Automation * Kajabi * Drip ## Additional Skills * Recruiting & Talent Acquisition * Candidate Screening & Interviewing * Team Building & Onboarding * SEO * Live Chat Support (Tawk.to) * Process Improvement * Team Leadership * Fulfillment Monitoring * Fraud Investigation * Customer Success Strategy * AI Workflow Optimization * Prompt Engineering * Process Documentation ## Languages * English – Fluent * Hebrew – Fluent * Arabic – Basic ## Translation & Proofreading I also provide Hebrew-English translation and proofreading services, delivering accurate, natural, and culturally appropriate content with strong attention to detail. ## Why Work With Me? I bring a proactive, results-driven approach to every project. By combining operational leadership, recruiting expertise, customer success management, Shopify specialization, and AI-powered productivity tools, I help businesses streamline operations, build strong teams, improve customer satisfaction, and scale efficiently. I'd love to learn more about your goals and discuss how I can contribute to your success. Thank you for your time, and I look forward to working with you. — Avigail

As small businesses grow, marketing budgets increase, but results and revenue (ROAS, CAC) stagnate. You might not even own or understand your marketing. Data from Ads, SEO/AEO and the CRM in general aren't pointing to what works. I provide clarity about your campaigns and spend. What's working, what's not, and how to quickly move toward substantial improvements. Architecture and the team approach to content and ad spend will become much more clear. Hands-on marketing and setup, effective messaging, and tracking improved engagement and conversions. Nothing will stay siloed, I put together the pieces into one congruent strategy and execution. 250 new leads a month, 35 meetings and an increase of 23% in Deals -- for a manufacturer in Guangzhou, China built with personalized email, LinkedIn and outbound. Grew tracked sales from $550K to $5M in annual sales optimized through data wins tracked in HubSpot architecture for an Entertainment Tech startup. $850K in conference revenue built from website and 1-to-1 marketing from several teams and handoff to sales. I work best with B2B companies between $1M–$8M. The ones who hire me are building toward $4M, $10M, $25M —and they bring me in to build the marketing strategy and architecture to make that happen. If this sounds like where your business is right now, the next step is simple — send me a message with a quick picture of where things stand. What you're seeing, and what you need to be ready for. That's enough to tell me whether I can help, and enough for us to move forward with a short meeting and audit.

I am well organized, a dedicated and rapid worker able to negotiate large volumes of material in order to distil the more salient points. I enjoy challenges and prefer to work to a deadline. I also have experience in writing articles, proof reading, data entry, research, designing experiments, implementing a research program, and garnering and presenting results.

* Adv. Hagit Isser’s Law Office delivers professional, multilingual services with speed and precision: real estate, manufacturing contracts, apostilles, notarization, and certified translations — all in one place. * Experience as CEO and VP operations, extensive experience in managing large-scale companies and operations in the field of communication & complex multidisciplinary machines & FTK services. * Skilled in managing procurement, inventory & logistics; leading negotiations with strategic suppliers / Customers. * Successfully achieve cost reduction, streamline processes and maximize yield. * Skilled in planning & supervising, negotiating & managing contractual obligations, and business approach. * High managerial capabilities alongside hands-on and practical work. * Director & member of Gal-Calanit Provident Fund Investment committee that manages 5B NIS

PROFESSIONAL SUMMARY People-focused operations professional with 5+ years of experience in HR operations, team leadership, and employee experience management. Demonstrated success in implementing HRIS systems, managing compliance, and developing engaging cultural initiatives. Known for building strong relationships across organizations while driving operational excellence through a people-first approach. Content creator, Community leader, Translator EN-HEB. The writer of "Wolf-Boy" published a children's book. Voice-over artist.