Hire the Best Operations Managers
in Israel

# I'm Avigail 👋 I am an Operations Manager, Customer Success Leader, Recruiter, Shopify E-commerce Specialist, and AI-powered Operations Professional with 7+ years of experience helping businesses improve operations, build high-performing teams, enhance customer experiences, and drive sustainable growth. Throughout my career, I have successfully managed customer support and sales teams, optimized workflows, resolved complex operational challenges, recruited top talent, and implemented systems that improve efficiency, customer retention, and overall business performance. I also leverage AI tools to streamline workflows, automate repetitive tasks, improve documentation, and enhance team productivity. ## Operations, Leadership & Recruiting I have extensive experience leading teams and managing day-to-day operations, including: * Team leadership, coaching, and performance management * Recruitment, interviewing, candidate evaluation, and onboarding * Customer support and sales operations * Process development and workflow optimization * Escalation handling and customer issue resolution * Cross-functional collaboration and project coordination * Fraud investigations and account reviews * KPI monitoring and operational reporting * Customer retention and service quality improvement * AI-assisted workflow automation and documentation My leadership approach is built on accountability, clear communication, problem-solving, and continuous improvement. I am passionate about identifying top talent, building strong teams, and creating environments where employees can succeed and grow. ## Shopify & E-commerce Expertise I specialize in Shopify store management and optimization, helping businesses create efficient, scalable operations while improving customer experience and conversions. Services include: ✅ Shopify store setup and optimization ✅ Theme customization and branding ✅ Product uploads and catalog management ✅ Variant organization and inventory management ✅ App integrations (payments, shipping, reviews, upsells) ✅ Order processing and fulfillment monitoring ✅ Customer support system setup and management ✅ Technical troubleshooting and store maintenance ✅ Mobile responsiveness and site performance optimization ✅ SEO best practices and conversion-focused improvements ✅ AI-assisted product descriptions, FAQs, and customer support content I also have hands-on experience with dropshipping operations, supplier coordination, fulfillment tracking, and issue resolution. ## AI Tools & Automation I use AI to improve efficiency, communication, and business operations, including: * ChatGPT * Claude * Gemini * Microsoft Copilot I leverage these tools for: * SOP creation and documentation * Customer support response drafting * Knowledge base development * Workflow automation * Recruitment and job description creation * Data analysis and reporting * Process improvement * Content writing and proofreading ## Tools & Platforms ### Customer Support & Operations * Zendesk * Gorgias * Help Scout * Salesforce * Slack ### E-commerce * Shopify * DSers * AliExpress * Alibaba * Amazon ### Marketing & Automation * Kajabi * Drip ## Additional Skills * Recruiting & Talent Acquisition * Candidate Screening & Interviewing * Team Building & Onboarding * SEO * Live Chat Support (Tawk.to) * Process Improvement * Team Leadership * Fulfillment Monitoring * Fraud Investigation * Customer Success Strategy * AI Workflow Optimization * Prompt Engineering * Process Documentation ## Languages * English – Fluent * Hebrew – Fluent * Arabic – Basic ## Translation & Proofreading I also provide Hebrew-English translation and proofreading services, delivering accurate, natural, and culturally appropriate content with strong attention to detail. ## Why Work With Me? I bring a proactive, results-driven approach to every project. By combining operational leadership, recruiting expertise, customer success management, Shopify specialization, and AI-powered productivity tools, I help businesses streamline operations, build strong teams, improve customer satisfaction, and scale efficiently. I'd love to learn more about your goals and discuss how I can contribute to your success. Thank you for your time, and I look forward to working with you. — Avigail

Expert Operations Manager with over 10 years of experience in supply chain, logistics, and ERP systems. Specialist in Infor M3 and SAP, with a proven track record of optimizing workflows and managing complex inventory processes. I bring a mix of technical expertise and high-level administrative support, ensuring that data is accurate and operations run smoothly. Whether it's managing international suppliers or handling intricate data entry projects, I am dedicated to delivering high-quality results and efficiency. Fluent in English and Hebrew. Ready to help your business grow!

You have a vision for where your team needs to go, but the daily operational "noise" is keeping you from getting there. I can help you turn high-level strategy into structured, efficient, and data-driven systems that run without your constant intervention. With over 9 years of experience spanning technical support, quality assurance, and moderation management, I specialize in building the backend infrastructure that allows teams to achieve their goals and scale up. My strength lies is taking big picture goals and breaking them into the little picture details. I function best as the behind-the-scenes partner and your right hand. You focus on the strategy, while I focus on the execution. My goal is to handle the operational architecture so you can lead without getting bogged down in the minutiae. Whether you need a one-time operational audit or ongoing management support, I can help you. Let's connect and discuss how I can take the operational details off your plate so you can focus on the big picture.

PROFESSIONAL SUMMARY People-focused operations professional with 5+ years of experience in HR operations, team leadership, and employee experience management. Demonstrated success in implementing HRIS systems, managing compliance, and developing engaging cultural initiatives. Known for building strong relationships across organizations while driving operational excellence through a people-first approach. Content creator, Community leader, Translator EN-HEB. The writer of "Wolf-Boy" published a children's book. Voice-over artist.

I am well organized, a dedicated and rapid worker able to negotiate large volumes of material in order to distil the more salient points. I enjoy challenges and prefer to work to a deadline. I also have experience in writing articles, proof reading, data entry, research, designing experiments, implementing a research program, and garnering and presenting results.

I’m a clear and insightful communicator with a razer focus on delivering results for your business whether it's improving processes, team collaboration, operational leadership or project management. I utilize a combination of advanced analytical skills, operational excellence, project management fundermentals, innovative problem-solving, and passion for propelling businesses forward toward further growth making a valuable addition to businesses looking for consistent results. I’m different because I go the extra mile and don't rest until the project managed, job or task is complete. Let's look at some results: ✅ 71% improvement with development in business processes ✅ 35% average projected revenue increase ✅ 56% in team satisfaction and productivity ✅ 27% average increase in new employee onboarding and performance My Services: 👉Building performing processes on Clickup and Asana looking at process mapping, tracking, and reporting 👉Robust team-building strategies identifying team satisfaction and areas for improvement 👉Comprehensive HR solutions covering ATS, HRIS, and onboarding systems and procedures. 👉Thorough risk assessments reviewing how effective systems and procedures are in a business with clear reporting on threats and improvements 👉Standard Operation Procedure (SOP) documents and knowledge Base documentation on Notion 👉Development of measurable KPIs with detailed reporting on team efficiency and productivity meeting those KPIs 👉Customer Success: Advanced strategies in customer success leadership, including team training, creation of customer satisfaction dashboards, and in-depth survey analysis. My working process promotes open communication Our first Call: New Clients will have an introductory conversation where the job description can be discussed and expectations agreed upon. At the end of the call, I will send a form that will allow for further details to be shared A Google Doc Folder: A shared Google Doc folder will allow for a central place for documents and further information relating to the project and work together A Dedicated Slack Channel: I will create a private Slack channel for you and your team to communicate requirements easily. If you are looking for an Operations Expert I will add value as your next: ⇨Operations Manager ⇨Fractional COO ⇨Business Operations Management ⇨Operations consultant ⇨Process improvement Implementation ⇨Process documentation ⇨Risk Management ⇨Risk Assessment Workforce management HRIS implementation Employee relations Human resource management If you are an E-commerce Business I will add value as your next: ⇨Amazon Operations Specialist ⇨E-commerce operations manager If you are looking for an Expert Project Manager I add value as your next: ⇨Agile project manager ⇨Technical project management ⇨Process mapping ⇨Monday.com Project Management ⇨Monday.com Consultation ⇨Monday.com Set up ⇨ClickUp Project Management ⇨ClickUp Consultation ⇨ClickUp Set up ⇨Asana Project Management ⇨Asana Conultantation ⇨Asana Set up ⇨Asana Workflow ⇨Asana Automation If you are looking for an Expert Transformative Integrator I add value as your next: ⇨Digital Transformation ⇨Business transformation Platforms and Applications I Love and Use 🩷ClickUp 🩷Asana 🩷Teamtailor 🩷Deel 🩷Zapier Automation 🩷Loom 🩷Zoom 🩷Slack 🩷Amazon Seller Central 🩷WordPress 🩷Shopify 🩷Canva 🩷Zendesk Additional Specialization ✳️Director of Operations or Fractional COO for e-commerce businesses ✳️Director of Operations or Fractional COO for Marketing Agencies ✳️Director of Operations or Fractional COO for Creative Agencies ✳️Director of Operations or Fractional COO for Real Estate businesses ✳️Transformative Integrator - Operations & Project Management Specialist If you are still unsure if I can solve your specific issue, then the easiest solution is a quick no-questions-asked call.