Hire the Best Payments Freelancers
in the United Kingdom

More than 3,000 reviews on G2
Rating is 4.5 out of 5.
4.5/5
of Upwork by G2 peer reviewers
Abiodun A.

Lincoln, United Kingdom

$5/hr
5.0
7 jobs

Are you feeling overwhelmed by your GoHighLevel setup confused, incomplete, or not delivering the results you expected? Looking for a GoHighLevel expert who goes beyond basic page building to create a complete, results-driven system? You’re in the right place. I specialize in helping business owners, coaches, consultants, agencies, and service-based brands build powerful, conversion-focused systems within GoHighLevel. My approach goes beyond simple setups I design fully integrated systems that capture leads, automate follow-ups, schedule appointments, nurture prospects, and elevate your overall client experience. This isn’t just about setting things up. I build GoHighLevel systems that are strategic, scalable, and tailored to how your business actually operates helping you save time, reduce manual work, and drive consistent growth. My services include: ✅ GoHighLevel account setup ✅Gohighlevel sales funnel ✅Gohighlevel landing page ✅ Gohighlevel Website ✅Gohighlevel workflow ✅Go high level funnel ✅Gohighlevel SEO ✅Gohighlevel calendar ✅Go high level email automation ✅Convert clickfunnels landing page to gohighlevel ✅Triggers and workflow ✅Gohighlevel campaigns ✅Lead generation funnels ✅ Form/Survey ✅CRM Management ✅Zapier Integration ✅Email Marketing ✅Integrate payment solutions such as Stripe. ✅GHL Automating Onboarding Processes ✅Checkout Pages ✅Mailgun Integration, Zapier Integration, and Twilio Integration ✅GoHighLevel AI Agents I've worked with businesses across various industries, from e-commerce and B2B to non-profit and healthcare. I handle full project management from start to finish, ensuring your websites drive results. Regular communication is important to me, so let’s keep in touch and grow your business together! 🚀 𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀: GoHighLevel automation expert,GoHighLevel Sales Funnel Experts, gohighlevel (GHL) Subaccount, GoHighLevel Website Design, GoHighLevel Landing Page, GoHighLevel Sales Funnel Creation, GoHighLevel Automation, GoHighLevel SaaS Configuration, GoHighLevel Email Marketing, GoHighLevel Calendar Setup, GoHighLevel Appointment and Opportunity Management, GoHighLevel Integrations, GoHighLevel Workflow Design, GoHighLevel Designing WordPress Templates in GHL, GoHighLevel Snapshot Creation and Setup, GoHighLevel Email Configuration, GoHighLevel Community Setup, GoHighLevel Membership Setup, GoHighLevel Store Design, GoHighLevel Sales funnel design, GoHighLevel Landing page, GoHighLevel Landing page design, GoHighLevel CRM Automation, GoHighLevel Website, GoHighLevel Sales funnel Implementation, GoHighLevel Website, GoHighLevel CRM Software, GoHighLevel Email Marketing, GoHighLevel Email Automation, GoHighLevel Email Campaign, GoHighLevel Email Campaign Setup, GHL AI Agents GoHighLevel automation expert,GoHighLevel Sales Funnel Experts, gohighlevel (GHL) Subaccount, GoHighLevel Website Design, GoHighLevel Landing Page, GoHighLevel Sales Funnel Creation, GoHighLevel Automation, GoHighLevel SaaS Configuration, GoHighLevel Email Marketing, GoHighLevel Calendar Setup, GoHighLevel Appointment and Opportunity Management, GoHighLevel Integrations, GoHighLevel Workflow Design, GoHighLevel Designing WordPress Templates in GHL, GoHighLevel Snapshot Creation and Setup, GoHighLevel Email Configuration, GoHighLevel Community Setup, GoHighLevel Membership Setup, GoHighLevel Store Design, GoHighLevel Sales funnels, GoHighLevel, GoHighLevel Expert, GHL Expert, HighLevel Specialist, GoHighLevel Setup, GHL Setup, GoHighLevel Automation, HighLevel Automation, GoHighLevel CRM, GHL CRM, GoHighLevel Funnel, Funnel Builder, Sales Funnel, High Converting Funnel, Landing Page Design, Funnel Optimization, GoHighLevel Website, Website Builder, Responsive Website Design, Conversion Optimization, Lead Generation, Lead Capture, Lead Nurturing, Email Marketing, SMS Marketing, Automation Workflow, Workflow Automation, Marketing Automation, CRM Automation, Pipeline Setup, Sales Pipeline, Appointment Booking, Calendar Setup, Client Onboarding, Client Management, Customer Journey, Funnel Strategy, Digital Marketing Funnel, Conversion Funnel, ClickFunnels Alternative, Funnel Hacking, Lead Magnet Funnel, Webinar Funnel, Booking Funnel, Service Funnel, Coaching Funnel, Agency Funnel, SaaS Funnel, Local Business Funnel, AI Chatbot, AI Bot Setup, GHL AI Bot, Chatbot Automation, Messenger Bot, SMS Bot, Conversational AI, Customer Support Bot, Lead Qualification Bot, Automation Sequences, Drip Campaigns, Email Sequences, SMS Sequences, Follow-Up Automation, Trigger Automation, Campaign Setup, Marketing Campaign, CRM Organization, Contact Management, Tagging System, Segmentation, List Building, Audience Segmentation, Client Retention, Client Experience, Customer Experience, UX Optimization, UI Design, Website Redesign, Funnel Redesign, Conversion Rate Optimization, CRO Expert, A/B Testing, Split Testing, Analytics Tracking, Performance Optimization, Google Analytics Integration, Facebook Pixel Setup, GHL, GHL

  • HighLevel
  • CRM Automation
  • Marketing Automation
  • Automated Workflow
  • Sales Funnel Builder
  • Sales Funnel
  • Landing Page
  • Lead Generation
  • Lead Management Automation
  • CRM Software
  • Web Design
  • Social Media Marketing
  • Facebook
  • Customer Relationship Management
  • Marketing Strategy
  • Lead-Nurturing Email
  • Campaign Management
  • Marketing Strategy Report
  • Project Workflows
  • Automation
Harrison B.

York, United Kingdom

$75/hr
4.9
130 jobs

🏆 Top Rated Plus | Top 1% of Performance Marketers on Upwork 🏆 💰 Managed over $1m+ in Ad Spend Across Meta & Google 💰 📈 6+ Years Driving Growth and Revenue For eCom Brands Online 🚀 Send me an invite or message, I'll give you a free Loom audit showing exactly how I'd approach your ad account to get it performing at its best. That's my promise. I help eCommerce brands turn ad spend into predictable revenue through Meta Ads and Google Ads. Whether you're scaling a Shopify store, improving ROAS, or trying to make your paid media more profitable, I build campaigns that drive purchases and revenue, not vanity metrics. Paid advertising that performs. I manage eCom campaigns across Meta and Google, from cold traffic prospecting to retargeting. Proper conversion tracking, daily optimisation, and a focus on the metrics that actually matter to your bottom line. Creative strategy that scales. Creative fatigue kills eCommerce campaigns. I test hooks, angles, and formats weekly, UGC-style videos, static ads, carousels, product demos, find what converts, cut what doesn't, and scale the winners. Full-funnel eCommerce campaigns. Awareness, retargeting, conversion, each stage needs different creative and targeting. I build campaigns that move shoppers through your funnel, not just dump traffic at the top. Data-driven optimisation. I track ROAS, CPA, CTR, conversion rates, AOV, MER, and purchase volume. You get clear reporting showing what's working, what's not, and what we're doing about it. HAPPY CLIENTS: ⭐⭐⭐⭐⭐ "We'd tried and failed with Meta ads before so were initially skeptical about whether the channel was right for us, but Harrison absolutely CRUSHED it. We budgeted 3 months for a return on Meta, but Harrison worked with us lock-step from the start with our strategy and we hit a profitable ROAS literally straight out the gate. I've been hiring on Upwork for 12 years and good talent can be hard to come across. Harrison is your guy. Book a call with him and you won't regret it." ⭐⭐⭐⭐⭐ "Harrison is an expert when it comes to Meta ads. I cannot recommend him enough to anyone who needs help getting their ads account performing well." ⭐⭐⭐⭐⭐ "Highly recommend Harrison and his team, they were able to understand our needs and our brand voice quickly to produce great results with efficiency." ⭐⭐⭐⭐⭐ "Great freelancer, very hard working, knowledgeable and extremely easy to work with." CORE SKILLS: Paid Ads, Meta Ads, Facebook Ads, Instagram Ads, Google Ads, Google Shopping, Performance Max, Performance Marketing, Paid Advertising, PPC, eCommerce Marketing, Shopify Marketing, DTC Marketing, eCommerce Growth, Media Buying, Campaign Management, Audience Targeting, Retargeting, Lookalike Audiences, Dynamic Product Ads, Catalogue Ads, Advantage+ Shopping Campaigns, Conversion Tracking, Facebook Pixel, Conversion API, Google Tag Manager, Google Analytics, GA4, Merchant Center, Product Feed, ROAS Optimization, CPA Optimization, A/B Testing, Campaign Scaling, Shopify Ads, eCommerce Ads, Performance Marketing

  • Marketing Automation
  • Social Media Ad Campaign
  • Paid Social
  • Performance Marketing
  • PPC Campaign Setup & Management
  • Google Ads
  • Facebook Advertising
  • Instagram Marketing
  • Social Media Marketing
  • Instagram Ad Campaign
  • Facebook Ads Manager
  • Creative Strategy
  • Marketing Strategy
  • Ecommerce Marketing
  • Campaign Management
Safi S.

Manchester, United Kingdom

$75/hr
5.0
80 jobs

I’m a UK Solicitor (SRA qualified, LL.M.) specialising in Commercial Litigation, Corporate Law, and Technology Law. I help startups, entrepreneurs, and established businesses draft, review, and negotiate contracts, policies, and compliance documents that protect their interests and reduce legal risks. My approach is business-friendly and pragmatic: I deliver legal solutions that protect your interests while enabling your ventures to move forward efficiently. Key Services & Expertise: 1. Contract Drafting & Review (Commercial, SaaS & B2B): Preparation and review of commercial contracts, SaaS agreements, service agreements, NDAs, partnership / joint venture contracts, and licensing agreements. Each document is drafted to ensure clarity, enforceability, and compliance under UK and international law. 2. Commercial Litigation & Dispute Resolution Advising individuals, startups, SMEs, and established businesses on commercial disputes, including contractual breaches, unpaid invoices, shareholder disputes, partnership issues, misrepresentation claims, and pre-action correspondence. I assist with Letters Before Claim, responses to claims, without prejudice settlement communications, and dispute strategy under English law and the Civil Procedure Rules, with a practical focus on resolving matters efficiently and avoiding unnecessary litigation where possible 3. Corporate & Business Law Advisory: Advising startups and SMEs on corporate structure, shareholder agreements, equity frameworks, operating agreements (LLC/LLP), and governance documents. I help ensure your business is legally protected from incorporation through scaling. 4. Website Policies & Tech Compliance: Drafting legally compliant Terms & Conditions, Privacy Policies, Cookie Policies, and Disclaimers. I also provide guidance on GDPR, UK DPA, and CCPA compliance for websites and SaaS platforms operating across UK, EU, and US jurisdictions. 5. Influencer, Branding & Entertainment Contracts: Negotiation of brand collaboration agreements, royalty frameworks, exclusivity clauses, and intellectual property ownership for influencers, musicians, and production companies. Proven experience with global brands and entertainment platforms. 6. Regulatory & Emerging Tech Compliance (Fintech / Crypto / AI): Advising on AML/KYC, financial conduct, and data ethics compliance. I support fintech and crypto startups with risk-based compliance frameworks aligned with UK FCA and international regulations. 7. MATCH / VMSS Listings & Payment Processor Disputes Advising businesses and individuals affected by MATCH / VMSS listings, merchant account restrictions, processor flags, account closures, and related risk alerts. I assist with reviewing the listing, preparing evidence-based challenges, liaising with banks/acquirers/processors, and seeking removal, correction, or escalation where the listing is inaccurate, unfair, or commercially harmful. 8. Trustpilot Reviews, Defamation & Online Reputation Protection Assisting businesses and professionals with Trustpilot review disputes, fake or misleading reviews, defamatory content, and reputational harm. I can review the disputed content, assess platform-rule breaches or legal claims, and prepare removal requests, escalation submissions, cease and desist letters, or pre-action correspo Why Choose Me: As a regulated Solicitor of England & Wales (SRA-qualified), I bring an ethical and meticulous approach to every project. Clients appreciate my responsive communication, attention to detail, and ability to explain complex legal concepts in plain English. Having worked with businesses across the UK, EU, US, and Asia, I regularly assist with cross-border legal issues, coordinating with international counsel to deliver compliant and commercially sound solutions. Client Testimonials: ⭐️⭐️⭐️⭐️⭐️: "Safi was incredibly quick to get in contact and was very friendly and rofessional to deal with. The job I hired him for it was a contract between two businesses but Safi kept the conversation in layman terms, not always found when dealing with solicitors and lawyers. He has been quick to respond to any questions that I had and very helpful in directing me towards what I needed to do to finalise the work. I would highly recommend him and will most certainly be using his services again. ⭐️⭐️⭐️⭐️⭐️: "Safi did a great job for us. Excellent subject knowledge and really quick response times. He created some international contracts which we were very happy with. Highly recommend." Let’s discuss your project and I’ll ensure your contracts and policies are watertight, compliant, and commercially sound. Commercial Contracts | Business Law | Contract Drafting | Contract Review | Legal Consulting | Corporate Law | Commercial Litigation | Shareholder Agreement | SaaS Agreement | GDPR Compliance | Data Protection | Terms and Conditions | Privacy Policy | Regulatory Compliance | Consultancy Agreement | Partnership Agreement | NDA

  • Contract Law
  • Contract Drafting
  • Terms & Conditions
  • Privacy Policy Writing
  • Corporate Law
  • Legal Drafting
  • Contract Negotiation
  • Regulatory Compliance
  • Legal Agreement
  • Document Review
  • Legal Negotiation
  • SaaS
  • Partnership Agreement
  • Legal Assistance
  • Legal Research
Darren B.

London, United Kingdom

$50/hr
4.5
712 jobs

I’m a full-stack WordPress developer and WordPress designer with 14+ years of experience in WordPress development, WordPress website design, WordPress customization, WordPress bug fixes, WordPress speed optimization, WordPress migration, WooCommerce development, Elementor development, WordPress landing pages, and custom WordPress development. I help businesses build, redesign, fix and improve WordPress websites that need better performance, stronger design, faster load times, cleaner UX, improved conversions, and reliable long-term support. That includes WordPress redesigns, Elementor websites, WooCommerce stores, landing pages, migrations, bug fixes and ongoing WordPress development. I work across both the design and development side of WordPress — from new builds and redesigns through to bug fixing, WooCommerce improvements, Elementor work, speed optimization, migrations and ongoing support. 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐝𝐞𝐥𝐢𝐯𝐞𝐫: • WordPress website design • WordPress development • WordPress website redesign • WordPress customization • WordPress bug fixes and troubleshooting • WordPress speed optimization and Core Web Vitals improvements • WordPress migration and website transfers • WordPress maintenance and ongoing support • WordPress security hardening • WordPress landing page design • WordPress e-Commerce and WooCommerce development • Elementor and Elementor Pro design/development • Figma to WordPress • PSD to WordPress • WordPress theme customization • WordPress plugin customization • Custom WordPress development • WooCommerce customization and store improvements • WordPress consultation and technical problem solving 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐈 𝐰𝐨𝐫𝐤 𝐨𝐧 • New WordPress website design and development • Full WordPress website redesigns • Elementor websites and Elementor landing pages • WooCommerce website builds, redesigns and improvements • WordPress landing pages designed to increase enquiries or sales • WordPress bug fixing, troubleshooting and cleanup work • Fixing slow WordPress websites and improving Core Web Vitals • WordPress migration projects including platform transfers and hosting moves • Custom WordPress development beyond standard theme or plugin setup • Ongoing WordPress maintenance, updates and support 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 My work is focused entirely on WordPress, including: • WordPress development • WordPress website design • WordPress customization • WordPress bug fixes • WordPress speed optimization • WordPress migration • WordPress maintenance • WordPress security • WordPress landing pages • WooCommerce development • Elementor development • Custom WordPress development I work across both the front-end and back-end of WordPress, so I can usually take a project from design or redesign through to development, launch, optimization and ongoing support. 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐒𝐤𝐢𝐥𝐥𝐬 • PHP, JavaScript, HTML and CSS • Custom WordPress development • WordPress theme customization • WordPress plugin customization • WooCommerce development and WooCommerce customization • Elementor and Elementor Pro • Gutenberg and major WordPress page builders • API integrations and custom functionality • WordPress troubleshooting and technical fixes • WordPress performance optimization • WordPress security improvements If you need help with WordPress development, WordPress website design, WordPress landing pages, Elementor, WooCommerce, WordPress bug fixes, WordPress speed optimization, WordPress migration, WordPress maintenance or a full WordPress website redesign, send me a message and I’ll take a look at the project.

  • WordPress
  • WordPress Development
  • WordPress Website Design
  • WordPress Customization
  • WordPress Bug Fix
  • WordPress Migration
  • WordPress Theme
  • WordPress Plugin
  • WordPress Landing Page
  • WordPress e-Commerce
  • WordPress Website
  • WordPress Security
  • WordPress Optimization
  • WordPress Consultation
  • WordPress Installation
  • WordPress SEO Plugin
  • WordPress Backup
  • WordPress Malware Removal
  • Elementor
  • WooCommerce
Coman C.

London, United Kingdom

$40/hr
4.7
22 jobs

I’m all about helping businesses take things to the next level with the right tech and systems. I’ve spent years working with companies of all shapes and sizes, getting them set up with tools (like Odoo—one of my faves!) to streamline their processes, boost productivity, and make life easier for everyone. My approach is pretty laid-back but focused—I don’t try to force businesses into a mold. Instead, I customize solutions that fit your unique needs, so tech doesn’t become a headache. 🎖My name is Coman and I'm Certified Techno-Functional Expert, Certified Odoo consultant, Odoo Partner, Digital Transformation Consultant with over 𝟏𝟎 𝐲𝐞𝐚𝐫𝐬 of experience. I’ve been working with Odoo since it was called OpenERP. Skilled in 𝐎𝐝𝐨𝐨 𝐯𝐞𝐫𝐬𝐢𝐨𝐧𝐬 𝟖 𝐭𝐨 𝟏𝟖. 𝐑𝐞𝐜𝐞𝐧𝐭 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬: - Odoo ERP for TEEPTRAK: Led the setup of an Odoo ERP system for a French company, automating workflows and training staff in China. The client praised my ability to keep the project moving despite their limited availability. ⭐️⭐️⭐️⭐️⭐️ Client Review: "Perfect score for Coman. He managed to keep the dynamism and push us through the project." - CRM Upgrade for Talus: Currently upgrading Talus's CRM from GoldMine to Odoo, enhancing customer management, sales team organization, and system integration. ⭐️⭐️⭐️⭐️⭐️ Client Review: "Coman has been extremely responsive. We will be rehiring him." - Laundry Software Provider LinenMaster | Commercial Laundry Software Solutions: Upgraded a laundry software provider’s system with Odoo CRM, reducing costs, speeding up feature launches, and integrating project management, WhatsApp, and customer engagement tools. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐎𝐟𝐟𝐞𝐫𝐞𝐝: 👉 𝐃𝐚𝐭𝐚 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Move data from old systems, eCommerce platforms, and different Odoo versions. Accounting Migration from Zoho Books, QuickBooks, Xero, Sage, FreshBooks, and MYOB to Odoo 👉 𝐎𝐝𝐨𝐨 𝐌𝐨𝐝𝐮𝐥𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Implement and customize Odoo for businesses of all sizes. 👉 𝐎𝐝𝐨𝐨 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Build websites that work well on both mobile and desktop. 👉 𝐎𝐝𝐨𝐨 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: Provide multimedia training content, quizzes, and support in multiple languages. 👉 𝐎𝐝𝐨𝐨 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Connect Odoo with eCommerce, payment gateways, and other platforms. 👉 𝐒𝐞𝐭𝐮𝐩 𝐚𝐧𝐝 𝐂𝐨𝐧𝐟𝐢𝐠𝐮𝐫𝐚𝐭𝐢𝐨𝐧: Initial setup and configuration to get your modules running. 👉 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞: Fix bugs, adjust configurations, and offer guidance. 👉 𝐎𝐝𝐨𝐨 𝐀𝐮𝐝𝐢𝐭: Improve how you use Odoo and get the most out of it. 👉 𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠: Offer expert advice and audits. 👉 𝐎𝐝𝐨𝐨 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: CRM developments for various industies and business needs, Custom system to handle unique workflows, Module and Apps developments. 👉 Custom Management System Development 🌏 Asian background | Fluent in Mandarin & Cantonese 🌍 Multi-country operations experience (Asia, Europe, UK, US) 📊 Deep accounting expertise | CAP-certified 💰 Tax compliance specialist across different markets 🏢 Expert in ERP, CRM & IT infrastructure solutions 📈 Strong finance & business strategy background ⚙️ Experience in workflow automation & operational efficiency 🔧 Industry expertise: food manufacturing, electronics, healthcare, transportation, waste management, property development 🔗 Bridging finance, technology & business strategy for digital transformation ✅ Ready for local labor & tax compliance in multiple regions 💬 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐟𝐨𝐫 𝐢𝐧𝐢𝐭𝐢𝐚𝐥 𝐦𝐞𝐞𝐭𝐢𝐧𝐠𝐬 𝐌𝐨𝐧𝐝𝐚𝐲 𝐭𝐨 𝐅𝐫𝐢𝐝𝐚𝐲 𝐚𝐟𝐭𝐞𝐫𝐧𝐨𝐨𝐧𝐬, 𝐔𝐊 𝐭𝐢𝐦𝐞. 𝐈 𝐥𝐨𝐨𝐤 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 𝐭𝐨 𝐨𝐮𝐫 𝐝𝐢𝐬𝐜𝐮𝐬𝐬𝐢𝐨𝐧. Management System Development, CRM development, Odoo ERP Implementation, Zoho Books, QuickBooks, Xero, Sage, CRM Customization, Data Migration Solutions, Workflow Automation, Manufacturing Process Management, CRM Development for Solar Company, API Integration, Multi-Language Training, Fleet Management Systems, Custom Reporting Solutions, HR Management System Development, Odoo Development, CRM Automation, Odoo, Accounting Software, Project Management, Odoo Administration, CRM Development, CRM Software, Enterprise Risk Management, SAP Warehouse Management, Warehouse Management, Document Management System, Automation Anywhere, HR & Recruiting Software, SAP Business Warehouse, ERP Software, Manufacturing Intelligence Software, Task Automation, Automation Framework, Enterprise Resource Planning, Customer Relationship Management, Data Migration, Automation, Enterprise Architecture, Automated Workflow, DevOps, API Integration, Odoo Customization & Implementation,Odoo Customization, China, Mandarin, Cantonese, China, Hong Kong, sourcing, multi-country automation, China manufacturing, ERP

  • Odoo
  • Odoo Development
  • Enterprise Resource Planning
  • CRM Automation
  • CRM Development
  • ERP Software
  • Automated Workflow
  • Lead Management Automation
  • Task Automation
  • System Automation
  • Mandarin Chinese
  • Cantonese
  • Odoo Administration
  • Digital Transformation
Esther O.

Gomersal, United Kingdom

$35/hr
5.0
143 jobs

With over 7 years of experience leading customer support teams across SaaS, E-commerce, AI, Health, and Non-Profit sectors, I help businesses build customer experience operations that are efficient, scalable, and consistently deliver results. I specialise in turning operational challenges into structured solutions, whether that means building workflows from scratch, defining KPIs, coaching underperforming teams, or collaborating with product and development teams to reduce friction for end users. I bring both the strategic oversight of a manager and the hands-on execution of someone who has worked in fast-paced startup environments where every detail matters. Proven Results: - Built and maintained SOPs for customer service workflows, reducing onboarding time and improving process consistency across teams. - Conducted regular 1-to-1 coaching and performance reviews, increasing team productivity by 40%. - Defined and tracked key metrics including CSAT, NPS, FCR, AHT, ART, and SLAs to drive continuous service improvement. - Partnered with product and development teams to identify and resolve recurring technical issues, reducing escalations by 15%. - Managed distributed teams of 10+ freelancers, improving turnaround time and maintaining brand consistency at scale. - Maintained a 2-hour response time across high-volume email support operations. I am also experienced in data analysis, giving me the ability to go beyond surface-level reporting and identify trends, inefficiencies, and opportunities that drive real operational improvement. If you are looking for a technical support manager who can lead your team, build your processes, and deliver measurable results, I would love to connect.

  • Zendesk
  • Email Support
  • Administrative Support
  • Order Fulfillment
  • Customer Service
  • Amazon
  • Shopify
  • Customer Support
  • Gorgias
  • Zoho CRM
  • Re:amaze
  • SQL
  • Microsoft Power BI Data Visualization
  • Microsoft Excel PowerPivot
  • Amazon QuickSight

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