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10+ concurrent projects managed. 70% reduction in operational error rates. This is what structured project management looks like in practice. I am a Digital Project Manager and Operations Manager working with agencies and startups to bring clarity, structure, and execution to fast-moving remote teams. Whether you need an Agile Project Manager to run your sprint backlog, an Operations Manager to build your internal SOPs, a PM to coordinate API integrations and technical delivery, or a Project Coordinator to keep clients and developers aligned, I make sure nothing falls through the cracks. Currently working as a Project Manager and Operations Manager at Fixxa, a US-based field services company, where I manage 20+ concurrent projects end-to-end while supporting technicians, scheduling teams, and clients across Slack, email, and calls. I also lead SOP development, process improvement, and internal workflow optimization, reducing operational error rates by 70% through structured documentation and measurable success criteria. Previously at LIM Agency, a web and app development company, I served as Assistant Project Manager, managing stakeholder communication, translating client requirements into developer-ready task briefs, running QA and UAT testing, tracking retainer hours and project budgets, and rebuilding the entire project backlog from scratch during a full tool migration. What I bring to your team: Digital Project Management: end-to-end project lifecycle management across web, app, and operational projects. I keep scope clear, timelines realistic, and execution moving forward without constant oversight. Agile Project Management: sprint planning, backlog management, daily standup facilitation, bottleneck identification, and iterative delivery coordination across remote cross-functional teams. Operations Management: SOP creation, workflow documentation, process improvement, and building repeatable internal systems that reduce errors, improve team efficiency, and scale with your business. CRM and Pipeline Management: setting up and managing client pipelines in HubSpot and GoHighLevel, tracking deal stages, assigning tasks, and ensuring no lead or client falls through the cracks. Workflow Automation: building multi-step automation workflows in Zapier to connect tools, eliminate manual handoffs, and keep project and client data in sync across platforms without developer involvement. API and Integration Coordination: validating API integrations using Postman, writing integration task briefs with endpoint details, request methods, and acceptance criteria so developers have zero ambiguity from day one. Technical Project Coordination: translating client requirements, voice notes, and rough feedback into structured developer-ready task briefs with clear acceptance criteria, defined scope, and zero ambiguity. QA and UAT Testing: reviewing delivered website and app components before client handoff, compiling detailed bug reports, logging issues in Azure DevOps, and managing revision rounds to ensure quality delivery. Stakeholder Management: proactive daily communication between clients, internal teams, and vendors. Weekly status reports, risk tracking, and keeping everyone aligned without information gaps. Project Scheduling and Risk Management: milestone tracking, dependency management, risk identification, and proactive escalation before delays become problems. OKR and Goal Alignment: defining objectives and key results at project kickoff to align team priorities with business outcomes and report progress in measurable terms to stakeholders. Data Reporting: writing SQL queries to pull and filter project and operational data independently, enabling faster decision-making without waiting on developers. Remote Team Coordination: async and real-time coordination across distributed teams using Slack, Microsoft Teams, and structured project management workflows. Tools I use daily: Asana · ClickUp · Jira · Monday · Notion · Trello · Productive · Lovable · Azure DevOps · Google Workspace · Slack · Microsoft Teams · Figma · HubSpot · GoHighLevel · Zapier · Postman Google Project Management Certified. Upwork Top Rated. 100% Job Success Score. Available to overlap with US East Coast and UK business hours

With over 20 years of experience in software development and project leadership, I help tech companies build better systems, manage distributed teams, and deliver products with confidence. From architecting robust backend systems to guiding agile product teams across time zones, I bring technical depth, delivery discipline, and business alignment to every engagement. Since 2012, I’ve worked as a contractor and consultant—trusted by startups and enterprises across the U.S. and Europe. I’m PMP-certified since 2012 (still active) and deeply experienced in both agile and hybrid project delivery models. I’ve led roles as Developer, Team Lead, Scrum Master, Product Owner, Software Project Manager, CTO, and Software Engineering Manager. My mission is to translate complex business goals into sustainable engineering outcomes—on time, on budget, and with no drama. ⸻ 🔧 Core Strengths • Leadership Across the Stack: Skilled in backend, frontend, cloud, and DevOps. Capable of diving into the code or stepping up to roadmap strategy. • Remote-First Execution: 10+ years managing globally distributed teams with effective async communication, live coaching, and process hygiene. • Agile Mastery: Deep understanding of Scrum, Kanban, hybrid models, and agile coaching. I remove blockers, drive sprints, and align stakeholders. • Product Thinking: I go beyond delivery—I focus on product usability, scalability, and business impact. • Hiring & Technical Assessment: I conduct technical interviews, live coding sessions, and engineering hiring assessments for multiple clients. • Cross-Functional Fluency: Able to bridge conversations between business, design, QA, and engineering. ⸻ 🧠 Tech I Work With Daily Backend • C#, ASP.NET Core MVC, ASP.NET MVC • Autofac, Automapper, JWT, GraphQL .NET • Fluent Assertions, Moq, XUnit, NLog Frontend • Vue.js, TypeScript, JavaScript, jQuery, Bootstrap DevOps & CI/CD • AWS CodeBuild, CodeCommit, CodeDeploy, CodePipeline, CodeStar • Jenkins, Bamboo Cloud Services • Amazon S3, EC2, ECS, Lambda, RDS, DynamoDB, SES, Route 53, Elastic Beanstalk, Lightsail Databases • Microsoft SQL Server, MySQL, Amazon DynamoDB Documentation & Wireframes • Confluence, Google Suite, Balsamiq, Jekyll Project Management Tools • Jira, Trello, Microsoft Project, Asana Source Control • Git, GitHub, Bitbucket, Azure Repos Communication • Slack, Skype Tooling • Visual Studio, Visual Studio Code ⸻ ✅ What Clients Get • Senior-level execution from strategy to implementation • Clarity and communication every step of the way—no black boxes • Scalable software architectures built to evolve with your product • Process improvement and hands-on team mentoring • On-demand consultation for hiring, process setup, or delivery reviews ⸻ 💬 Let’s Talk If you need a technical leader who understands both the code and the context—who can align teams, drive projects forward, and deliver results in remote environments—then we’re a good match. Whether it’s an MVP launch, scaling a legacy platform, or leading a remote agile team, I’m ready to contribute.

Customer Support Specialist | WordPress & WooCommerce | Email & Chat I’m a technical customer support specialist with 5+ years of experience supporting WooCommerce and WordPress businesses through email, chat, and helpdesk systems. I help ecommerce brands manage customer support operations, troubleshoot store-related issues, test checkout flows, and maintain smooth communication between customers and internal teams. I specialize in stepping into busy support environments, organizing workflows, reducing ticket backlogs, and ensuring customers receive fast, professional, and reliable support even during high-volume periods. My experience includes working with international remote teams across ecommerce, WordPress support, customer operations, and technical troubleshooting. With Top Rated status, 100% Job Success, and 1,000+ hours worked on Upwork, I focus on consistency, responsiveness, and long-term client relationships. What I Can Help With WooCommerce customer support WordPress troubleshooting Email & live chat support Helpdesk and ticket management Checkout flow testing & QA Order, refund & billing support Customer issue escalation Shopify support operations Workflow organization and process improvement Remote team coordination Tools & Platforms WooCommerce · WordPress · Shopify · Intercom · HubSpot · Slack · ClickUp · Trello · Notion · Confluence · Calendly · Google Workspace If you need someone who can professionally handle both customer communication and technical ecommerce support, I can help.

With over 13 years of experience in full-cycle product engineering, and AI Automation development, I specialize in bringing ideas to life through comprehensive product development and agile methodologies. Also, My 13+ years of experience in full-stack development with Python, Django and React complement my product management and project management expertise, making me uniquely suited to collaborate effectively with technical teams. SERVICES OFFERED: AI & Automation Solutions: -Expertise in integrating AI Agents, Automations, GoHighLevel, N8N, Zapier, Make, AI Development, Voice Agent Product Management: Product Manager, AI product manager, Technical Product Management, Product Owner, Project manager, Technical project manager, Scrum, Agile, Senior product manager, Senior project Manager, Business Operations Engineering Fullstack python, React Developer, AI developer, SaaS Engineer, AI Systems Architect, Custom Software developmetn, SaaS Development, Mobile App Development, Supabase, AWS, Heroku, CRM, ERP Custom Build Automation: API Integration, AI Automation, N8N Automation, GHL, GoHighLevel Automation, AI Integration, LLM Integration, AI Agents, HIPAA compliance, healthcare AI Automation, Voice Agents, Dashboards and reporting, Notion Automation, Zapier, Make Expertise: Startups & SaaS: Over 8 years of experience in creating and improving SaaS products. Mobile Applications: Extensive work in mobile app development and management. Agile & Product Management Tools: Advanced user of Notion, Jira, ClickUp, and more. Digital Marketing & Business Platforms: 5+ years as a Product Manager in a digital marketing agency, with additional experience in developing digital business platforms. Experience Highlights: 13+ years: Creating and improving SaaS products. 10+ years: Product Manager in a digital marketing agency. 13+ years: Full-stack development with Django Python and React.js. 8+ years: Creating and improving digital business platforms. 5 years: Facilitator for the Global Startup Weekend program. Skills & Tools: Project Management: Jira, ClickUp, Notion, Trello, Asana, Monday, Confluence. Design Tools: Figma, Adobe XD, Adobe Photoshop. Development: Python, Django, DRF, HTML, CSS, JavaScript, WordPress. Automation Tools: Zapier, Make, N8N

I’m an AI Engineer with 3+ years of applied experience in natural language processing, multimodal AI, computer vision, and automation with Python. My work spans from LLM-based chatbot development to image understanding systems, web scraping, and data annotation pipelines — all built with scalability and real-world applicability in mind. I’ve contributed to AI projects at leading research institutes and corporate environments, and served as an AI teaching assistant, helping students and teams implement modern AI solutions. I’ve also published research articles on artificial intelligence and am preparing for a Master’s degree in Germany to deepen my expertise in applied AI and data systems. My approach is structured, transparent, and result-oriented — ensuring that every model, dataset, and automation pipeline I build is well-documented, maintainable, and production-ready. ✨ Areas of Work & Expertise 🤖 LLM & NLP Applications: Chatbots, conversational AI, text generation, summarization, and evaluation 👁 Computer Vision: Object detection, segmentation, tracking, and image-based automation with YOLO models 🎙 Speech & Audio Processing: ASR, TTS, and audio-based classification pipelines 🔀 Multimodal AI: Vision–language–audio integration and real-world medical or industrial AI systems 🌐 Web Scraping & Automation: Python-based scraping with Scrapy, Selenium, Playwright, BeautifulSoup, and n8n workflows 📝 Data Annotation & Labeling: Dataset creation, structured labeling, and QA for NLP and CV projects 🎓 Research & Academia: AI teaching assistant, contributor to AI research publications 🔑 Keywords Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Neural Networks, Natural Language Processing (NLP), Chatbots, Large Language Models (LLMs), Generative AI (GenAI), Multimodal AI, Visual Question Answering (VQA), Explainable AI (XAI), Responsible AI, Computer Vision (CV), Object Detection, Image Segmentation, Object Tracking, YOLOv5, YOLOv8, Faster R-CNN, SSD, COCO Dataset, OpenCV, Transfer Learning, Data Augmentation, Speech Processing, Automatic Speech Recognition (ASR), Text-to-Speech (TTS), Audio Classification, Data Science, Model Training, Optimization, Python, PyTorch, TensorFlow, Hugging Face, Transformers, LangChain, Scikit-learn, Pandas, NumPy, Matplotlib, Seaborn, Web Scraping, Scrapy, Selenium, Playwright, BeautifulSoup, n8n, Automation Pipelines, API Integration, MySQL, PostgreSQL, NoSQL, FAISS, Weaviate, Pinecone, ChromaDB, PowerBI, Tableau, Git, GitHub, Docker, CI/CD, OpenAI API, ChatGPT, Google Gemini, Meta LLaMA, Anthropic Claude, Data Annotation, Dataset QA, Benchmarking. 📩 If you’re looking for an AI Engineer who can bridge data, automation, and intelligent systems with Python, I’d be happy to help you bring your project to life.

Data Quality Assurance Specialist with 6+ years of hands-on experience in data annotation and QA across NLP, speech recognition (ASR), image classification, and sentiment analysis projects. I focus on consistency, strict guideline compliance, and early error detection across large-scale, high-volume, multilingual datasets — where accuracy and repeatability are critical. I’ve worked remotely with international, distributed teams for years and operate comfortably in independent, structured workflows while aligning closely with QA standards. Key Competencies ✔️ Data annotation and quality assurance for NLP, ASR, and image-based datasets ✔️ Audio transcription, speaker segmentation, and basic diarization workflows ✔️ OCR-based text annotation and visual data labeling ✔️ Systematic quality review, error detection, and guideline enforcement ✔️ High-volume, project-based task workflows ✔️ Multilingual dataset handling (Turkish–English) ✔️ Providing structured QA feedback and supporting continuous data quality improvement ✔️ Remote collaboration with international teams across different time zones