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40+ Hours Available Per Week Top Rated Plus full-time freelancer Manual QA with over 8+ years of experience in Software Quality Assurance, specializing in manual testing, functional and regression testing, cross-platform mobile and web application testing, API testing, workflow validation, and SaaS application QA. Extensive experience testing AI Voice & Chat Assistant platforms including Retell, Bland, Vapi, Wishpond AI, Senior Care AI, and more, along with marketplaces, booking systems, and enterprise applications. As a Top-Rated Plus freelancer on Upwork, I have delivered QA services to clients worldwide, backed by 250+ 5-star ratings ⭐, and tested 310+ mobile apps and 120+ web applications, collaborating with organizations like UNICEF and brands I test applications across all types of network conditions, including 3G, 4G, and 5G, as well as high-speed connections (1Gbps) and low-speed scenarios down to kilobits per second (kbps), ensuring optimal performance and usability under real-world conditions. Key Achievements: 🏆 Top Rated Plus freelancer with 8+ years of professional QA experience ⭐ 225+ 5-star reviews from satisfied clients 📌 300+ Upwork projects successfully completed 🤖 10+ AI Voice & Chat Assistant platforms tested (Retell, Bland, Vapi, Wishpond AI, Senior Care AI, etc.) 🚀 Tested and launched 70+ startup products successfully to the store ⏰ Worked over 27,400+ hours on Upwork. 📱 Android: Samsung Galaxy S24 Ultra, Samsung Galaxy S21 Plus, Poco X4, RealMe GT Master Edition, OnePlus 9, OnePlus 8T, Samsung A18 📱 iOS: iPhone 16 Pro Max, iPhone 14 Pro Max, iPhone 14 Plus,iPhone 15 Plus, iPhone 13 Pro Max, iPhone 11, iPhone XR 💻 Desktop: MacBook Air, HP Pavilion X360, RealMe Book, Lenovo ThinkPad, Samsung Galaxy Book 4 & 5 Manual QA Skills: • AI Model Performance Testing • AI Agent Functional & Usability Testing • Conversational AI & Chatbot Testing • Requirement Analysis • Test Case Design & Execution • Defect Reporting & Management • SEO Testing • Functional Testing • End-to-End Testing • Integration Testing • Exploratory Testing • PWA Testing (Progressive Web App Validation) • Reverse Testing – Test with Invalid/Unexpected inputs to ensure robust error handling & stability • Regression Testing • Cross-Browser Testing • Mobile App Testing (iOS & Android) • Usability Testing • UI/UX Testing • Payment Gateway Testing • System Testing & Acceptance Testing • API Testing (Postman, Swagger) • Performance Testing (Basic manual approach using tools) 🤖 AI Testing Expertise • AI Model Performance & Response Accuracy Validation • Conversational Flow, NLP Intent & Entity Testing • Voice Agent Quality Testing (ASR, TTS, Latency, Filler Word Detection) • Knowledge-Base and Prompt Flow QA • Context Retention & Session Continuity Testing • Multi-Agent Coordination and Voice Call Testing • Real-World AI App Testing (Retell, Bland, Vapi, ElevenLabs, Play.ht, Wishpond AI, Senior Care AI) Tools & Platforms: • Bug Tracking & Management: JIRA, Trello, Asana, Linear, ScribeHow • Collaboration & Reporting: Google Sheets, Notion, Slack • Testing Platforms: BrowserStack, physical devices • Performance & Analytics Tools: GTmetrix, SimilarWeb • Documentation: Test Plans, Test Cases, Checklists, FRS, User Manuals Domains Expertise: • eCommerce (Shopify, WooCommerce) • SaaS Applications • Healthcare • Mobile Applications • Insurance • Banking & Financial Services • Gaming • Point of Sale (POS) • ERP Systems • OpenAI Integration With a strong commitment to delivering error-free, high-performing software, I aim to exceed quality expectations and provide products that users love. I am available for flexible timings across any time zone and dedicated to helping you bring your software to the highest standards of performance and user satisfaction. Why Choose Me? ✔️ Proven expertise in Manual QA testing ✔️ Comprehensive experience across web and mobile platforms ✔️ Skilled in test documentation, ensuring a structured and repeatable testing process ✔️ Ability to identify critical defects and edge cases ✔️ Adaptable to both Agile and Waterfall methodologies ✔️ Flexible work hours to meet your project needs ✔️ Expert in crawling websites to ensure flawless functionality and SEO perfection -------------------------------------------------------------------------------------------------------- Related Keywords: Manual Testing, API Testing, Web Testing, Mobile App Testing, Regression Testing, Cross-Browser Testing, Test Case Design, Jira, UI/UX Testing, End-to-End Testing, Functional Testing, Bug Reports, Quality Assurance, iOS Testing, Android Testing, Test Plan, Usability Testing, User Testing, Software Testing, Manual QA, AI Testing, Chatbot Testing, Voice AI Testing, NLP Testing, Mobile App QA, Conversational AI, AI Model Evaluation, Reverse Testing, PWA Testing, Progressive Web App Validation, AI Apps Testing, Progressive Web Application, OpenAI, AI Apps, ChatGPT, Sora, Gemini, Generative AI, Chatbot

🚀 Ecommerce Integration & Marketplace Specialist | Shopify, Amazon, Mirakl, ERP & EDI Automation I help eCommerce brands, wholesalers, and growing businesses streamline their operations, fix feed errors, and automate workflows across multiple platforms, so your store runs smoothly without constant manual work. 👥 I work with eCommerce brands, wholesalers, and multi-channel sellers, from businesses scaling onto new marketplaces, to established sellers managing thousands of SKUs, to retailers launching on Mirakl-powered platforms. If you're juggling multiple channels and tired of catalogs, inventory, and orders falling out of sync, that's exactly the problem I solve. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🔹 What I Can Help You With: ◆ Product Listings & Catalog Management (Amazon, eBay, Shopify, Walmart, Etsy) ◆ Bulk Uploads & Flat File Management (CSV, Excel, variation listings) ◆ Inventory & Order Management (multi-channel synchronization) ◆ Feed Optimization & Error Fixing (GTIN, UPC, missing attributes, suppressions) ◆ Marketplace Compliance (Amazon, Walmart, Mirakl platforms) ◆ ERP, EDI & API Integrations ◆ Virtual Assistant Support for Daily eCommerce Operations ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📊 Results & Experience: ✔ 10,000+ SKUs successfully uploaded & managed across marketplaces ✔ 1,500+ feed and listing errors resolved (Amazon, Walmart, Mirakl) ✔ Reduced inventory mismatches through accurate SKU mapping & sync workflows ✔ Supported daily operations including order processing, returns, and catalog updates ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤝 Why Clients Trust Me: Most integration work goes wrong for one reason: poor communication and no clear system. Here's how I keep your project on track: ◆ Consistent updates, always fixed daily or weekly progress updates (your choice), so you're never left wondering where things stand. ◆ Root-cause fixes, not band-aids I don't just clear today's errors; I find why they happened so they don't come back next week. ◆ A documented, repeatable processm every catalog, sync, and integration is set up in a structured way you (or your team) can maintain. ◆ Clear scope from day onem we agree on exactly what's being delivered before I start, so no surprises and no scope creep. ◆ Long-term thinkingm I build for accuracy and scalability, not quick fixes that break when your volume grows. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛠 Platforms & Tools: 🛒 Marketplaces (US & Global): Amazon Seller Central, eBay, Walmart Seller Center, Etsy, Shopify 🏬 Mirakl-Powered Marketplaces: Best Buy, Macy's, Nordstrom, Lowe's, Home Depot (US), Carrefour, B&Q, Decathlon, Galeries Lafayette, Currys (EU) 🔄 Multichannel & Feed Management: Channable, ChannelEngine, Feedonomics, Lengow, Linnworks, Baselinker, GoFlow, Listing Mirror 📦 ERP, Inventory & Fulfillment: NetSuite, Extensiv (Skubana), SellerCloud 🔌 EDI & Dropship Integration: SPS Commerce, CommerceHub, Logicbroker 📊 Data & Reseller Tools: Google Sheets / Excel, Vendoo ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ⚙️ How I Work, Audit → Map → Integrate → Maintain: 1️⃣ Audit, I review your current channels, catalog, and error patterns to find what's actually breaking and why. 2️⃣ Map, I structure your SKUs, attributes, and category mappings correctly so data flows cleanly between systems. 3️⃣ Integrate & Automate, I connect your marketplaces, ERP, and tools, and automate the workflows that were eating your time. 4️⃣ Maintain & Optimize, I monitor for errors, keep everything in sync, and refine as you add channels or scale volume. 🎯 My focus throughout: accuracy, automation, and long-term scalability. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ❓ Common Questions: ▸ Do you handle one-time fixes or ongoing work? Both. I take on one-time cleanups and integrations, as well as ongoing retainer support for daily operations. ▸ Can you work within my time zone? Yes, I'm flexible with time zones and set a communication schedule that works for you. ▸ I've had bad experiences with freelancers before. How is this different? I keep scope clear from the start and send fixed progress updates, so you always know exactly what's being done and what's next. No guessing, no disappearing. ▸ Which platforms and tools do you work with? See my full list above, from Amazon, Walmart, and Shopify to Mirakl, SPS Commerce, NetSuite, Feedonomics, and more. 📩 𝐋𝐞𝐭'𝐬 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫: If you need help with listings, integrations, or fixing marketplace issues, send me a message with what's currently breaking down, I'll tell you how I'd approach fixing it. Whether it's a one-time project or long-term support, I'll help you simplify and scale your eCommerce operations. Abdul Muqeet E-commerce Integration Specialist

I am a reliable Virtual Assistant and Customer Support Specialist with several years of experience in email and chat support, lead generation, and administrative tasks. I help businesses stay organized and provide excellent customer service through efficient and accurate work. Core Skills Email and chat support Customer service Lead generation CRM management Data entry and MS Office Tools Slack, Freshdesk, Zendesk, Notion, Bigin CRM, Xero, and WordPress. I am detail-oriented, adaptable, and committed to delivering quality work on time. I enjoy supporting businesses and building long-term working relationships.

I'm an adaptable digital specialist with over 8 years of professional experience helping companies with software testing, AI data training, and targeted B2B lead generation. With verified English proficiency, native Bengali fluency, and strong technical IT literacy, I help businesses scale across three core areas: 🤖 AI Training & Localization: Capturing nuanced human feedback, audio/video recording, prompt evaluation, and Bengali translation. 📱 App & Software QA Testing: UI/UX and functionality testing across web and mobile platforms, delivering clear bug reports with annotated screenshots and video step-by-step reproductions. 🎯 Advanced Lead Gen & Research: Degreed certified in lead generation. Expert in LinkedIn Sales Navigator prospecting, B2B decision-maker targeting, and deep-dive web research. My Edge: I master new software instantly, handle complex MS Excel and Google Sheet data effortlessly, and believe in building long-term relationships through clear communication and strict adherence to deadlines. Let’s connect and discuss what you're building!

I’m a Cloud and DevOps Engineer with 3+ years of experience — DMARC/SPF/DKIM hardening, mail server configuration, sender reputation recovery. I architect resilient cloud infrastructure across AWS/Azure/GCP/Huawei Cloud Stack. I secure WordPress sites, optimize WooCommerce, configure Cloudflare for speed and protection, and build production web applications. 30+ projects. Your emails land in spam? I diagnose and fix authentication (SPF, DKIM, DMARC at p=reject), warm up domain reputation, configure mail servers (Postfix, Dovecot, MailCow), and monitor deliverability across Gmail, Yahoo, Microsoft. Typical result: 95%+ inbox placement within 2–3 weeks. Your infrastructure is fragile? I architect resilient systems on AWS, Azure, Google Cloud, Huawei Cloud Stack with proper backups, monitoring (Prometheus + Grafana), redundancy, and disaster recovery. No more 3AM incidents. Your WordPress site gets hacked? I harden security (2FA, disable file editing, malware cleanup, weekly scans), optimize performance (caching, CDN, PHP 8.2+), configure WooCommerce conversions, and set up Cloudflare DDoS + WAF protection. Your infrastructure doesn’t scale? I design resilient, scalable systems — Kubernetes clusters with Pod Security Standards and RBAC, Terraform IaC, CI/CD pipelines (GitHub Actions, ArgoCD), and cost optimization (20–30% typical savings). Your team can’t maintain what you built? I document everything. You’ll understand how it works and how to run it independently. WHAT I HELP YOU WITH Email Deliverability & Infrastructure • SPF/DKIM/DMARC hardening (full p=reject audit & implementation) • Mail server setup & hardening (Postfix, Dovecot, MailCow, Exim4) • Domain warm-up strategies (GetResponse, ActiveCampaign, ConvertKit, etc.) • Sender reputation recovery (SpamHaus, RBL remediation) • Email authentication compliance (Gmail, Yahoo, Microsoft hard enforcement) • BIMI setup & monitoring • List hygiene & bounce rate reduction Cloud Infrastructure & DevOps • AWS, Azure, Google Cloud, Huawei Cloud Stack architecture • Kubernetes (K8s) deployment, security hardening, scaling • Infrastructure as Code (Terraform, CloudFormation) • CI/CD automation (GitHub Actions, Jenkins, ArgoCD, GitOps) • Production incident response & troubleshooting • Capacity planning & resource utilization reporting • Cloud cost optimization & right-sizing WordPress, WooCommerce & Cloudflare • WordPress security hardening & malware remediation • WooCommerce optimization, conversion tracking, Meta Pixel + CAPI • Performance optimization (caching, CDN, image optimization, PHP upgrades) • Cloudflare configuration (DDoS protection, WAF, page rules, SSL) • Theme & plugin security audits • Backup & disaster recovery setup Web Development • Backend development (Node.js, NestJS, Laravel, Express) • Database design & optimization (PostgreSQL, MongoDB, Redis) • API development (REST, GraphQL with WPGraphQL) • Full-stack web applications • Real-time features (WebSockets, BullMQ, Prisma + Redis) • Security best practices (JWT, OAuth 2.0, HTTPS, dependency scanning) System Administration & Security • Linux hardening (UFW, Fail2Ban, SELinux, AppArmor) • SSH key-based authentication & secure access • Monitoring & observability (Prometheus, Grafana, ELK, Loki) • DNS management & optimization (Namecheap, Porkbun, Route 53, etc.) • VPN & secure networking • Compliance & audit trails

Customer Support Specialist & Admin | Zendesk • Salesforce • Chat & Email Customer Service Lead & Executive Admin Support Specialist with 15+ years of experience supporting high-growth startups, e-commerce stores, and corporate teams across the US, EU, and MENA regions. I manage end-to-end support operations, help desks, and administrative workflows—delivering fast response times, high CSAT scores, and seamless cross-team coordination. 🚀 Core Expertise & How I Help Your Business 1. Customer Support & Operations (Ticketing, Chat & Live Support) Platforms: Zendesk, Salesforce, Appian, Olark, RingDNA, Gmail. Services: Omnichannel ticketing (email, live chat, phone), inbox triage, escalations, order tracking, refunds, and CRM data entry. Focus: Maintaining fast first-response times, high resolution rates, and brand alignment. 2. Executive Admin & Project Coordination Platforms: ClickUp, MS Project, Creatio, SAP (S/4HANA), ConnectTeam, Slack, Teams, Google Workspace. Services: Calendar management, travel logistics, document formatting, vendor communication, and cross-timezone team management (US/EU/MENA). 3. Marketing & Content Assistance Tools: Canva, Adobe Illustrator, Photoshop, Stripo, Renderforest. Services: Social media content scheduling, basic SEO blog/newsletter formatting, email newsletter creation, and graphic asset design. 🛠️ Technical Stack & Systems CRM & Ticketing: Zendesk, Salesforce, Appian, Olark, RingDNA ERP & PM: SAP S/4HANA (Sourcing, Procurement, Sales), ClickUp, MS Project, ConnectTeam, Creatio Comms & Admin: Slack, Microsoft Teams, Google Workspace, RingCentral Design & Email: Canva, Adobe Suite, Stripo, Renderforest 📜 Certifications & Compliance SAP S/4HANA – Sourcing & Procurement / Sales & Distribution Microsoft Certified Solutions Architect HubSpot Social Media Marketing UiPath RPA Business Analyst – Foundation ⚡ Why Clients Hire Me Proactive & Reliable: 100% fluent in English with extensive experience handling US, European, and regional business standards. Tech-Adaptive: Rapid onboarding to custom internal tools, CRMs, and workflows. Quality & Retention: Focused on turning support tickets into long-term customer loyalty. Ready to streamline your support operations and free up your time? Click 'Invite to Job' or message me directly to discuss your project.