Hire the Best Root Cause Analysis Specialists
in the United Kingdom

Psychometrician with an MSc. in Organisational Psychology, and extensive experience in HR analytics, research, and psychometrics. - Proficient in advanced statistical tools and methodologies such as SEM, IRT, EFA, CFA, DIF and hierarchical linear modelling. Expertise and innovative research skills in developing and evaluating assessments. - Tools - R Studious, SPSS, AMOS, Mplus, Excel/VBA, MAXQDA, PowerBI, and Tableau.

As a seasoned IT professional with extensive experience in technical support, system administration, and incident management, I am enthusiastic about applying for the IT Support Officer position. My career has allowed me to develop a strong foundation in Microsoft technologies, cloud computing, endpoint management, and customer-facing support. I am confident that my broad technical expertise, analytical skills, and dedication to service excellence make me an excellent fit for this role. This statement provides an overview of my experience, achievements, and the value I can bring to your team. Professional Experience IT Specialist & CRM Systems Administrator — Strolid Inc. In my current role, I provide second-line incident management and request fulfilment support to users via telephone, remote access tools, and on-site visits. I am responsible for assessing, prioritizing, and resolving incidents while ensuring minimal service downtime and maintaining strong communication with end users. My work involves diagnosing hardware, software, and network-related issues, performing root-cause analysis, and implementing long-term corrective measures. I liaise with internal and external stakeholders to ensure that escalations are handled efficiently and in line with organizational SLAs. A key part of my role is managing and administering Microsoft 365, Azure Active Directory, Intune, and Exchange Online environments. I ensure devices are properly enrolled, secured, and compliant with company policies through Intune. I manage user accounts, licenses, and security groups within Azure AD and maintain Exchange Online mailboxes, distribution lists, and retention policies to optimize performance and compliance. These responsibilities have strengthened my expertise in identity and access management, endpoint protection, and cloud-based collaboration services. I also maintain CRM systems and SaaS applications to ensure seamless integration across the organization’s ecosystem. IT Administrator & IG Lead — Bridge Lane Group Practice At Bridge Lane, I served as the primary point of contact for all IT-related matters within the medical practice. My responsibilities included managing user access, troubleshooting desktop and network issues, coordinating with external support providers, and ensuring data protection compliance. I worked closely with the SWLICB-IT team, Docman, and EMIS Web Support to resolve technical incidents efficiently. I managed the registration and update of all practice devices, maintained detailed incident records, reviewed monthly IT performance reports, and regularly presented updates during GPIT meetings. Additionally, I conducted data protection impact assessments and ensured compliance with NHS data governance standards. I also maintained and updated the practice’s website, which demonstrated my ability to balance operational IT duties with strategic digital responsibilities. Technical Support Engineer (Tier 1 & Tier 2) — Tek Experts Nigeria (Contracted to Microsoft) At Tek Experts, I provided front-line and advanced technical support for Microsoft customers across multiple regions. My work involved troubleshooting issues related to Azure, Intune, Exchange Online, Office 365, and other Microsoft cloud services. I acted as an escalation point for complex technical problems, analyzing logs, replicating issues, and collaborating with Microsoft engineering teams to deliver timely solutions. I supported customers in managing and securing their data, performing advanced troubleshooting on cloud connectivity, authentication, and performance issues. My commitment to quality service delivery helped maintain customer satisfaction scores consistently above target. I also contributed to the internal knowledge base by documenting solutions and troubleshooting workflows to support the wider technical team. IT Services Channel Monitoring & Resolution — United Bank for Africa (UBA) My career began at UBA, where I was responsible for monitoring critical IT services and ensuring network and application availability. I utilized tools such as PRTG, Dynatrace, and SolarWinds (IT360) to monitor infrastructure health, identify performance bottlenecks, and generate incident reports. My role involved collaborating across technical teams to ensure swift resolution of IT issues affecting core banking operations. In addition to monitoring, I provided advanced troubleshooting and root-cause analysis for recurring system alerts and performance issues. I participated in server onboarding, configuration reviews, and change management activities, which provided a strong foundation for my later work in technical support and system administration. Achievements Throughout my career, I have consistently been recognized for delivering exceptional IT support and exceeding service expectations. Beyond Excellence Award for Remote Working and Collaboration (Tek Experts Nigeria): Recognized by Microsoft for maintaining high performance

Medical doctor (MBBS) and experienced AI content evaluator with over 18 months of hands-on data annotation and content moderation work at Outlier. I specialise in evaluating AI-generated text, images, and multimedia for quality, safety, accuracy, and policy compliance, which is exactly the work that makes frontier AI models better and safer. What I bring to AI evaluation projects: Assessed and moderated AI outputs across text, image, and conversational formats, flagging harmful, misleading, or policy-violating content with structured reasoning Applied annotation rubrics and ranking frameworks to evaluate AI responses by relevance, helpfulness, and safety risk Delivered clear, actionable written feedback directly to development teams to support iterative model improvement Documented findings using Google Sheets and Notion; consistently met daily review targets in a fully remote environment Why my medical background matters for this work: A medical degree trains you to analyse complex information under pressure, apply structured frameworks to ambiguous situations, and communicate findings precisely. These are exactly the cognitive skills that separate good AI evaluators from great ones — especially for health, science, and high-stakes content. I'm a strong fit if you need: ✔ AI content moderation & safety evaluation ✔ Text and image annotation ✔ Video content evaluation and QA ✔ LLM response ranking and RLHF-style feedback ✔ Medical or scientific content review ✔ Social media content policy assessment

I build AI systems that behave both reliably and consistently and in the way your business actually needs them to. I'm an AI Operations Architect and Automation Specialist based in the UK. I design and build end-to-end AI pipelines, intelligent agents and governed automation systems for clients across healthcare, legal tech, finance, property and professional services. My background is in the Royal Air Force, sales, retail and logistics, which means I approach every build the way an operator would: structured, documented and built to survive real world conditions. What I build: AI Agents & Intelligent Automation Multi-step AI workflows built in Make, n8n, and Zapier Claude API, OpenAI and Manus integrations with structured reasoning Lead intake, scoring, routing and CRM pipeline automation Email, SMS and conversational agent pipelines Disposition engines with classification logic and confidence scoring AI Governance & Compliance Systems Constitutional AI frameworks with audit trails and drift detection EU AI Act alignment (Articles 9–17) for regulated deployments Guardian validation layers, every output checked before release Risk classification and human escalation thresholds Governance-as-infrastructure, not governance-as-documentation Data, Knowledge & Prompt Systems AI-ready databases in Notion, Airtable and Google Sheets Prompt libraries, session starters and structured playbooks Knowledge compression and framework extraction Enrichment pipelines and insight engines for high-noise datasets What I've shipped: A constitutional AI framework deployed across regulated compliance workflows An EU AI Act compliance and remediation engine built for SME governance A multi-persona reasoning assistant (Reflect) using 12 personas and 13 cognitive lenses A disposition engine classifying bulk call transcripts with confidence scoring and cost tracking A lead intelligence engine enriching, scoring and generating outreach across multiple dimensions A dispute resolution engine processing communication chains and mapping regulatory breaches A tri-axis reasoning framework (TriAx) for structured decision analysis A legal AI simplification app converting complex legal language into actionable plain English A prompt architecture tool for designing and managing high-performance LLM systems These run live in Make, n8n, Manus, Notion, Base44 and custom API stacks. How I work: I'm not connecting nodes, I'm designing how the system thinks. Every build includes clear internal reasoning, structured outputs, error handling, drift protection and documentation your team can actually operate. I work asynchronously, deliver concrete outputs rather than planning conversations, and hand over something production ready with onboarding guides included. I'm honest about what AI can and can't do. If the approach you've imagined won't work, I'll tell you and offer you what will. Why hire me: 100% Job Success · Top Rated on Upwork RAF-trained discipline: methodical, thorough, zero ambiguity in outputs I don't build experiments. I build systems that hold under pressure. Fully documented builds, every handover is clean 0–4 hour response time, UK timezone Best fit for: AI agent development, Make/n8n automation, prompt engineering, AI governance frameworks, LLM integration and intelligent workflow design. If you need an AI system that understands what your business means, not just what you type, message me.

👋 Hi, I’m Matt - a senior C/C++ developer and reverse engineer with 15+ years of experience working across Windows internals, low-level systems, and complex software analysis. My core expertise is understanding how software works under the hood. I specialise in reverse engineering applications, analysing Windows internals, debugging complex behaviour, and modifying or extending software at both user-mode and kernel level. Over the years I’ve developed more than 500 desktop applications in C# and C++, built large-scale production systems used by millions of users, and led development teams delivering reliable, robust software for enterprise and financial organisations. I operate comfortably at every layer of the stack - from kernel-mode drivers and memory analysis through to desktop applications, systems development, and backend platforms. 🔒 Windows Systems, C/C++ & Reverse Engineering - Reverse engineering complex applications and software systems - Understanding internal logic and reconstructing application behaviour - Adding or modifying functionality in existing software - Windows kernel driver development (WDM / KMDF) - Static and dynamic analysis (IDA, Ghidra, x64dbg) - Encryption / decryption analysis and algorithm reconstruction - Anti-tampering and protection bypass analysis - Driver debugging, crash dump analysis, BSOD investigation - Syscalls, Windows exceptions, hooks and internal APIs - Virtual / physical memory inspection and manipulation - Assembly, pseudocode and binary analysis - Researching undocumented Windows behaviour - Performance optimisation at system level If it runs on Windows, I can reverse engineer its logic, understand how it processes data, extract or reconstruct functionality, debug system-level issues, and alter behaviour where required - from user-mode applications down to kernel drivers. 🎮 Game Reverse Engineering, Cheats & Anti-Cheat Research I have extensive experience reverse engineering games and building internal and external cheats, mods, and tooling. - Internal and external game cheat development - Reverse engineering game engines and client logic - Working with major anti-cheat systems and protections - Bypassing anti-tamper and protection mechanisms - Game modding and functionality extensions - Memory inspection, injection and runtime analysis This experience requires deep understanding of low-level systems, memory, and complex software protections. ⚙️ Systems Development, Emulation & Embedded Work Alongside Windows systems work, I also work with lower-level system development and emulation. - Systems-level C/C++ development - Emulator and virtualised environment development - Hardware and device communication - Embedded systems development - DSP and signal processing related software - Performance-critical low-level systems 🖥 High-Performance Desktop Applications - High-performance Windows applications in C# and C++ - Real-time data processing systems - Custom internal tooling and automation platforms - Enterprise-grade desktop software supporting large user bases Having built hundreds of desktop systems and applications - from simple console tools to enterprise-grade platforms supporting millions of users - I understand performance, optimisation, maintainability, and long-term stability. 🏗 Backend Systems & Platform Architecture - Scalable backend systems and APIs - Client/server architecture and communication pipelines - Authentication, licensing and secure system design - Database architecture and performance optimisation - Refactoring and stabilising legacy systems I design systems for long-term stability and scale - not fragile MVPs. 👥 Technical Leadership & End-to-End Ownership - Led and managed teams of 3–20 engineers - Architecture ownership from concept to release - Code reviews, mentoring and engineering standards - Direct stakeholder and founder collaboration - Delivery planning and execution I don’t just write code - I take ownership of the outcome. Having worked with major financial institutions and enterprise organisations, I understand what works at scale, how to communicate complex technical decisions clearly, and how to deliver reliable, production-ready systems that stand up to scrutiny. 💡 Commercial & Technical Experience Combined I bring both deep low-level technical expertise and real commercial product experience. I’ve built profitable software businesses, worked with enterprise organisations, and understand the balance between engineering excellence and practical delivery. 🤝 Let’s Connect If you need help reverse engineering an application, analysing complex Windows behaviour, developing C/C++ systems, debugging difficult problems, or extending existing software - I would love to hear from you. I’m always happy to chat through ideas, provide honest technical advice, or take ownership of a project and see it through properly. Hopefully speak soon. Matt

Full stack mobile app developer with 15+ years of experience in Mobile App Development, specializing in Flutter, React Native, React, IOS, Swift, Android, Python, and Java. I have successfully delivered 120+ mobile applications in different roles as flutter app developer, flutter full stack developer, flutter flow, ai mobile app developer, mobile app design, mobile ui ux designer, ios developer, android developer, react native developer, mobile game developer achieving a 5-star rating on Upwork and helping clients scale their businesses with high-performance solutions. 🚀 Flutter Mobile App Developer | Mobile UI/UX Designer | Mobile Game Developer | Mobile Web Developer for Mobile app development project. Expert in Flutter mobile app development, delivering 30+ high-performance apps with pixel-perfect UI and smooth animations. Skilled in clean architecture and comprehensive testing for robust solutions. Experienced Mobile App Developer. 🔹 Applied game mechanics for engaging experiences in mobile development where I was a Mobile Game Developer. 🔹 Integrated real-time features, secure authentication, and cloud functions as Flutter Firebase Developer. 🔹 Built seamless API integrations and data synchronization in mobile development in Flutter mobile app development as a Flutter Laravel Specialist. 🚀 iOS app developer | Mobile UI/UX Designer | Mobile Game Developer | Mobile Web Developer in mobile app development: Developed and optimized 40+ iOS apps using Swift. Implemented complex features as iOS app developer, maintaining clean architecture and best practices. Leveraged extensive experience as iOS developer Swift to create intuitive user experiences and solve challenging technical problems. Collaborated with cross-functional teams as Swift iOS developer, utilizing Kotlin Swift expertise to deliver high-quality applications on time and exceed client expectations on iOS Swift smartphone platforms. 🚀 Android Developer | Mobile UI/UX Designer | Mobile Game Developer | Mobile Web Developer in mobile app development: Built 30+ Android apps with adaptive UI, material design, and battery-friendly performance. Expert in Android Kotlin developer, leveraging Kotlin Swift and Kotlin Multiplatform for cross-platform solutions. Optimized security as Android reverse engineer and streamlined releases as Android app publisher, enhancing engagement and update efficiency. 🚀React Native Developer | Mobile UI/UX Designer | Mobile Game Developer | Mobile Web Developer in mobile app development: Built 20+ cross-platform apps with responsive UI and seamless sync. Expert in React Native mobile, React Native Expo, and React Native Firebase for real-time features. Optimized communication with React Native WebRTC. Crafted interactive experiences as React JS and Front End React specialist. Developed hybrid solutions as Java React expert, maximizing code reuse. 📱 Performance & Scalability: Built apps supporting 1M+ users, integrating real-time updates, gamification, and video streaming. 💰 Business Impact: Helped startups and enterprises generate $10M+ in revenue through well-optimized and engaging mobile applications. iOS App Development Case Study 📱 Developed a high-performance iOS app using iOS Swift that achieved 5 star rating and featured status in the App Store. Implemented Flutter iOS compatibility for future cross-platform expansion while maintaining native performance and security. Supported iOS app marketing efforts with analytics implementation and App Store optimization, resulting in 35% higher user retention than industry average. I am currently not accepting WordPress projects as I'm focusing exclusively on mobile app development. Professional Achievements 🚀 Rewarded as 🏆 𝗧𝗢𝗣 𝗥𝗔𝗧𝗘𝗗 𝗣𝗟𝗨𝗦 🏆 🚀 4154 mobile app development hours on Upwork and still counting 🚀 100% Job Success in mobile app development (Client Satisfaction Ratio) 🚀 54+ mobile app development jobs completed successfully ✅ 98% of Clients Recommended working with me as with AI Mobile App Developer ✅ 80% Long-term Repeat Clients ✅ 15+ Years Of Experience in mobile app development, 6 years experience in Flutter mobile app development, 7 years experience in Swift and Kotlin, 4 years experience in React Native. ✅ High-Quality Work ✅ Cost-Effective AI Mobile App Developer ✅ Fluent English Verified ✅ 93% on-time delivery rate across all mobile app development milestones Got an app idea that you think is ready to make a splash? Let's dive in and explore it together in a free intro call