✔️ 4600+ hrs trusted by 60+ Upwork clients
✔️ Fractional COO & AI Operations Leader | Operational Transformation, Intelligent Automation, Scaling
✔️ 12+ years building and scaling technology companies - 50+ operational transformations from startups to Fortune 50
✔️ Founder of TrackMage (e-commerce logistics SaaS)
✔️ Lead Investor, Physical AI Europe Fund I
✔️ Currently architecting multi-agent AI systems and agentic workflows for two ventures
I build, fix, and scale the operational backbone of technology companies. Then I automate it with agents.
Are you a:
➡️ SaaS or software product company
➡️ marketing or development agency
➡️ e-commerce or logistics business
➡️ startup scaling past the founder-does-everything phase
➡️ company exploring AI transformation for your operations
Can you relate to some of the below?
❓ Your operations still run on manual processes, Slack messages, and tribal knowledge instead of documented systems
❓ You spend too much on development or delivery without getting tangible, predictable results
❓ Your project budget looks like a black hole — constantly sucking in more money and people
❓ You're firefighting all the time instead of delivering value to your customers
❓ You know AI could transform your operations but don't know where to start or how to deploy it safely
❓ Your founder/CEO is trapped in day-to-day operations instead of focusing on growth
If you recognize yourself in at least one of those, you've come to the right place.
WHAT I BRING:
🔧 OPERATIONAL TRANSFORMATION
I design systems out of the right people, processes, and tools - then install the accountability structures that make them self-governing. SOPs, KPI dashboards, workflow automation, team structure, and governance that actually sticks. 50+ engagements, from solopreneur agencies to 125+ person enterprise teams.
🤖 AI-NATIVE OPERATIONS
I don't just consult on AI - I deploy it. Multi-agent workflows, automated customer support triage, AI-powered analytics, intelligent onboarding systems, and AI-driven research pipelines. Currently architecting agentic infrastructure for two ventures, including autonomous agent systems for development, support, and investor operations.
📊 CASE STUDIES:
Agency from Portland (Automated Dreams)
Transformed solopreneur operation into a scalable agency. Average project value: $3K → $15K (400% increase). Delivery cycle time cut by 40%. Owner still travels the world while teams deliver consistently.
"There are very few people that you can 100% trust, and Irina is one of them. Had I not hired Irina when I did, I'd not be surprised if our business had closed due to crumbling operations." — CEO
SaaS Company (Nimbus Web, San Francisco)
Led Agile transformation and operational redesign for a 20-person team. Reduced founder dependency by 60% — the CEO stepped out of daily operations entirely.
Enterprise Platform (Pfizer, London)
Operational delivery lead across two platform organizations (125+ people). Established cadences and governance that reduced delivery cycle time by 30% without adding headcount.
$1B+ Real Estate Firm (La Fayette Properties)
Fractional COO consulting. Assessed operational structure across acquisition, asset management, and investor relations. Designed systems to support scaling from 5,000 to 10,000+ homes.
What results can you expect?
🏆 Systematized, automated operations with clear ownership and accountability
🏆 Bottlenecks identified and eliminated - so you can reach the next level
🏆 Self-managing teams that free your time for needle-moving activities
🏆 AI-powered workflows that handle repetitive tasks, triage, and reporting automatically
Certifications:
SAFe 6 Practice Consultant (SPC)
Certified Scrum Master (CSM)
Lean Six Sigma Green Belt
Certified LeSS Practitioner
Certified Customer Value Optimization Specialist
NEXT STEP:
Let's see if we're a good fit. Contact me for a free 30-minute consultation.
Jira
Team Management
Agile Project Management
Kanban Methodology
Digital Transformation
Management Consulting
Organizational Design & Effectiveness
Process Improvement
Business Process Reengineering
Team Alignment
Scrum
Executive Coaching
Project Management
Bilyana Y.
Varna, Bulgaria
$19/hr
5.0
60 jobs
I’m a multidisciplinary professional with 20+ years of experience, with a strong focus in the IT sector — support leadership, QA, and technical operations — combined with an entrepreneurial background in design, branding, and content creation.
I co-founded Art Spot Ltd., where I delivered thousands of web and creative projects for international clients. In parallel, I advanced through roles in the IT environment — from support and QA to scrum leadership and Support Lead — where I built and managed remote teams, streamlined workflows, and solved complex client and technical challenges.
My coworkers have often described me as a natural leader who brings clarity, structure, and motivation to a team.
Alongside IT, my experience in industries like construction, real estate, hospitality, and education has sharpened my adaptability and problem-solving skills.
I thrive at the intersection of technology, leadership, and creativity. Today, I’m seeking new opportunities in the IT sector where I can apply my technical operations knowledge, people leadership, and process improvement skills to drive impact.
Sales
Software QA
Web Design
Camtasia
Translation
Adobe Photoshop
Compositing
Joomla
Customer Service
Video Editing
Project Management
Yana S.
Varna, Bulgaria
$30/hr
5.0
6 jobs
Hi! I’m Yana. I specialize in Operations and Project Management, helping businesses stay organized and run smoothly.
If you need someone who can manage a team, improve processes, and keep projects moving forward, I’d be happy to help.
What I can help with:
- Operations Management: I’ve managed and scaled teams of 10–15+ people, improved workflows, and built systems to help businesses run more efficiently.
- Project Management: I handle timelines, tasks, and team coordination to make sure projects are delivered on time.
- E-commerce & CRO: I’ve overseen Shopify projects from start to finish and implemented conversion rate optimization (CRO) improvements on key pages like homepages, product pages, and landing pages.
- Team Management & Hiring: I manage hiring, onboarding, and performance, helping build strong and reliable teams.
- Systems & Organization: I create and manage documentation, SOPs, and internal systems using tools like Notion (and others as such), as well as Slack to keep everything clear and organized.
- Client Communication: I act as the main point of contact between clients, teams, and leadership to ensure smooth communication and high satisfaction.
- Digital Marketing: Experience with online marketing, ads, and research to support growth.
I speak English, Bulgarian, and Russian, which helps when working with international teams. I’m organized, proactive, detail-oriented, and quick to learn.
Management Skills
Sales
Project Management
Figma
Client Management
Communications
Customer Analysis
Technical Design
Employee Communications
Business Management
Customer Support
Notion
Google Workspace
Operational Planning
Analytics
Community Goals & KPIs
Yulian D.
Varna, Bulgaria
$28/hr
5.0
4 jobs
Executives move fast. I make sure everything around them moves faster — and smarter.
In my current role as Executive Assistant to a CEO at an international company, I've built a deep, practical skillset around AI-assisted work — not as a buzzword, but as the actual way I operate every day.
What I bring to additional clients:
— Executive-level presentation redesign and production using Claude and AI-native tools (raw content → polished, boardroom-ready decks)
— Research and market analysis with AI-assisted workflows that deliver more depth, faster
— Business writing: emails, proposals, reports, internal communications
— Social media and marketing content creation across multiple languages
— Translation and localization support: English, Russian, Bulgarian, Spanish
AI tools I work with regularly:
Claude, ChatGPT, Midjourney, HeyGen, and AI-native document and presentation tools
I'm also currently developing skills in AI video and avatar content creation — an area I'll be formally offering in the near future.
If you're a founder or executive who needs a sharp, AI-fluent assistant for select projects — let's talk.
Market Research
Email Management
Executive Support
Presentation Design
Business Writing
ChatGPT
Claude
Multilingual Translation
Midjourney AI
Administrative Support
AI Content Creation
Virtual Assistance
Calendar Management
Project Management
Online Research
AI Video Generation
Data Entry
Canva
English
Prompt Engineering
Blagovest B.
Varna, Bulgaria
$50/hr
4.4
158 jobs
Most Shopify stores look good but convert badly.
I help fashion, beauty, and supplement brands create custom Shopify themes, improve UX, and lift conversion rates through clean design and CRO-driven development.
• Designed in Figma & built custom Shopify themes for 250+ brands
• Supporting multi-region stores (multi-currency, complex setups, advanced apps)
• Helping teams ship landing pages, experiments, and CRO improvements quickly
How I work
• UX & Figma first - I design the customer journey intentionally, with sections that serve conversion, not decoration
• Custom Shopify theme build - fast, lean, flexible from the customizer so your team can launch pages without developers
• CRO-ready structure - clean tracking, A/B testing flexibility, and UX foundations built for continuous improvement
• Embedded support - happy to collaborate via Slack, handle day-to-day tasks, and keep deadlines moving. And yes, if something breaks on a weekend, I’m there.
If you’d like a quick UX/CRO review of your store, send me your link, I’ll share a few ideas you can use right away.
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