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Slow resolutions, messy workflows, and manual busywork quietly cost you customers. I fix that. For 10+ years, I've turned Zendesk and Freshdesk into fast, automated support engines, faster replies, lighter agent workload, higher CSAT. What I do: ◆ AI & automation: AI agents, auto-triage, smart routing, macros, and SLAs. Tickets reach the right agent instantly; the repetitive ones deflect themselves. ◆ Migrations: Zendesk ↔ Freshdesk, or from Intercom, Salesforce, HubSpot, or Gorgias. Zero downtime, no lost data. ◆ Integrations & security — Connect your CRM, ERP, and other tools via API. SSO setup too (SAML, OAuth, SCIM). ◆ Branded help centers: Custom themes (Handlebars, JavaScript, jQuery, Bootstrap) that deflect tickets and match your brand. ◆ Quick-start setups: Need to go live fast? A clean, working instance in days, not weeks. Why clients work with me: → 10+ years focused only on Zendesk & Freshdesk → Zero-downtime migrations and implementations → Honest scoping- I tell you what you actually need, not just what's billable Need a full implementation, a migration, an AI overhaul, or just an expert audit? Send me a message. I reply within a few hours.

⚡ Top 3% Rated Freelancer on Upwork, 100% Job Success, 5-star reviews exclusively. 🛠️ Claude Code/Cowork, OpenClaw, NanoClaw, Hermes Agent, Claude Agent SDK, MCP, Python & TypeScript 🌍 Long-term partnerships - I help clients evolve their AI workflows as the space changes --- I develop multi-agent systems with Claude Code and OpenClaw. I've been doing this since before OpenClaw existed - 25 agents, 167 instruction sets, 321 execution scripts across freelancing automation, crypto monitoring, cold email, content pipelines, and developer tooling. --- What I build: 🔹 Multi-Agent Systems & Orchestration: Autonomous agents using Claude, GPT, Gemini, and open-source LLMs. Multi-agent coordination with shared state, function calling, MCP tool use, and Claude Agent SDK. OpenClaw and NanoClaw deployments with container isolation. 🔹 AI Voice Agents: End-to-end voice agent pipelines using Twilio, VAPI, Retell, and Bland AI. Appointment booking, call routing, follow-ups, SMS confirmations. 🔹 Custom AI Automation (Full-Code): Python and TypeScript automations that connect your entire stack. Real code that you own and can modify. 🔹 Web Scraping & Data Extraction: Large-scale scraping with Python (Playwright, Selenium, BeautifulSoup, Scrapy, Apify). Lead generation, market research, competitive analysis. 7,200+ leads processed in a single pipeline. 🔹 API Integrations & Development: REST, GraphQL, custom connectors. I've integrated 12+ APIs in a single project. FastAPI backends, serverless functions (AWS Lambda, Vercel). 🔹 Data Pipelines & Vector Search: pgvector embeddings, Supabase, PostgreSQL. Real-time data sync between databases, spreadsheets, and cloud apps. 1,312 reference vectors in one production system. 🔹 Sales & CRM Automation: Lead enrichment, scoring, distribution. CRM sync (Salesforce, HubSpot, Pipedrive). Cold email infrastructure with deliverability optimization (85% inbox rate). 🔹 E-commerce & Marketing Automation: Inventory sync, order processing, dynamic email campaigns, social media content pipelines (Shopify, WooCommerce). Tech stack: 💻 AI & LLMs: Claude Code, Claude Agent SDK, OpenClaw, NanoClaw, OpenAI GPT, Gemini, LangChain, MCP, function calling, prompt engineering, vector databases (pgvector, Supabase) 💻 Python: FastAPI, Playwright, Selenium, BeautifulSoup, Scrapy, Pandas, asyncio 💻 TypeScript/Node.js: Full-stack development, webhook handlers, serverless applications 💻 Databases: PostgreSQL, MySQL, SQLite, Supabase, pgvector 💻 Deployment: Docker, containers, AWS Lambda, Vercel, Railway 💻 APIs: REST, GraphQL, OAuth, custom API development OpenClaw & Claude Code expertise: I've done 300+ source research on the OpenClaw ecosystem - architecture, CVEs, security model, skill engine, the full stack. I run NanoClaw (built on Claude Agent SDK) for my own setups because of the container isolation and auditable codebase, but I'm comfortable deploying and customizing both. For clients with strict security or compliance requirements (hedge funds, UHNW, fintech), I recommend whichever architecture fits best. I stay at the cutting edge. Every new model release or capability shift, I'm already testing and building with it. I do my best work in long-term partnerships where I continuously help clients evolve their AI workflows. Ready to talk? Send me a message with what you're building.

I have over 9 years of customer service experience, working for trades with 24/7 emergency response and also for companies who sell physical and digital products. I have experience taking inbound calls, answering tickets and aim for first contact resolution. My ACH average is 4,5 minutes per call, 41 WPM typing speed and can handle about 50 or more tickets/ emails per day. I use empathy statements, follow DPA, use save the sale strategies with customers. I also have experience being a team leader/ supervisor and training new agents, following Quality Assurance requirements.

Hello! I am an Expert-Vetted HR Consultant specialising in transforming People Operations for high-growth, mid-sized teams. I partner with founders and executives to turn HR from a necessary function into a strategic asset that drives compliance, retention, and scalable growth. With proven expertise across the full talent lifecycle, I support clients at all stages—from establishing foundational HR infrastructure to leading complex strategic reorganizations—delivering clarity, empathy, and measurable results. 🧑‍💼 HR Strategy & People Operations Architecting compliant HR infrastructure, internal governance, and employee handbooks. Designing and deploying measurable KPI, compensation, and performance management systems. Scaling and leading remote/distributed People Operations and HR Management teams. Strategic resource allocation, HR budget planning, and compliance oversight. 🎯 Training & Development (Instructional Design) Developing and delivering tailored corporate learning and development (L&D) programs. Expert trainer for leadership, time management, effective communication, and client engagement. Creation of onboarding systems, career path frameworks, and evaluation models. Change management coaching for organisational transitions and team reorganization. 🧲 Recruitment & Talent Acquisition Full-cycle, high-volume recruitment: from strategic sourcing to onboarding. Specialised in technical and niche roles (IT, Engineering, Finance, Creative, Automotive). Building international and remote hiring processes to support global team scaling. Manager-level talent acquisition and establishing internal talent acquisition teams. 🛠️ Core Technology Expertise ATS/HR Tools: LinkedIn Recruiter, Workable, Zoho Recruit/People, iCIMS, BambooHR, Factorial (and custom systems). Ops & Project Tools: ClickUp, Notion, Miro, Jira, Confluence, Salesforce. Creative & Docs: Canva, Visme, Pitch, GSuite, Microsoft Suite. If you are looking for a true partner who blends strategic execution with clear, kind efficiency, let’s connect. I am available for short- or long-term contracts and adapt rapidly to your business stage. Let's talk and make your people strategy a clear success.

I'm a Program/Project Manager and PMO leader with 14+ years of experience driving enterprise-level digital transformation, ERP/CRM delivery, and program governance across EMEA, the U.S., Asia, and LATAM. I step in when organizations need structure, control, and predictable delivery on complex, high-stakes initiatives — whether that means building a PMO from scratch, recovering a stalled program, or leading a full ERP/CRM implementation end to end. I lead enterprise programs that are too important to fail and too complex to run without real governance. I'm brought in when a program is too large, too political, or too far behind for ad hoc project management - and I'm measured by the same things your board is: delivery predictability, vendor accountability, and adoption. What I bring to enterprise engagements: - Program & Project Management - Agile (Scrum, SAFe), Waterfall, PRINCE2, and PMI-PMBOK, applied in hybrid models suited to each organization's maturity. - PMO Setup & Governance - frameworks, KPIs, reporting cadences, RAID logs, steering committee materials, and risk/escalation management. - ERP/CRM Implementation & Migration - SAP S/4HANA, Oracle NetSuite, Salesforce, Microsoft Dynamics 365, Sage. - Program Recovery & Stabilization - getting over-budget, behind-schedule, or high-risk initiatives back under control. - Legacy System Modernization - migrating legacy platforms to modern cloud and low-code environments (e.g., Power Apps) with zero disruption to operations. - Vendor & Multi-Stakeholder Coordination - managing delivery across multiple vendors and global, cross-functional teams. - Process Optimization - Lean Six Sigma (DMAIC), ISO 9001/14001/50001-aligned process redesign. - Change Management - user adoption strategy, training design, and organizational readiness for large-scale change. How I work: - Diagnose - I start by reviewing your current program/PMO setup: governance gaps, risk exposure, reporting blind spots - Stabilize - I put core controls in place fast: RAID logs, escalation paths, steering committee reporting, realistic timelines - Deliver - I run the program or PMO day to day, with clear, jargon-free updates and full documentation your team can keep using after I'm gone Track record: - 100+ complex programs delivered, valued at over €250M - 30–45% reduction in program delays - Up to 40% improvement in system adoption post-go-live - ERP/CRM migrations delivered across 4 continents - €50M+ in cost savings generated over the past five years through process optimization - $1M+/year in client savings through modernization and process redesign - Consistent on-time, in-scope, on-budget delivery across industries including logistics, tech, retail, energy, and manufacturingdget delivery across industries including logistics, tech, retail, energy, and manufacturing If you need someone who can walk into an enterprise steering committee on day one - not someone learning governance on your dime - that's the role I play. I respond within hours, not days, because enterprise timelines don't wait.

I build AI automation systems that eliminate manual work and scale operations for B2B and B2C businesses. 👉 Content pipelines that research, write and publish 300+ SEO articles/month across multiple channels, eliminating 98% of manual work 👉 AI-generated content that matches brand voice and converts across blogs, emails and ads 👉 Social media automation that generates 10M+ views and keeps brands consistently active, without lifting a finger 👉 End-to-end business workflows across CRM, marketing and operations, saving founders 47+ hours every month But enough about me... You need help, and I am the man to do it! You know where to find me. 😉 Eduard P.P.S. This is for the algorithm, but here are all the platforms I build automation between: Cursor, Antigravity, Windsurf, Claude Code, VS Code, Gemini, Anthropic API, OpenAI, GPT, Claude, LangChain, LlamaIndex, Dify, Groq, Replit, Supabase, Pinecone, Zapier, Make, n8n, ClickUp, Asana, Trello, Intercom, ManyChat, ActiveCampaign, HubSpot, Salesforce, MailChimp, Klaviyo, ConvertKit, Zoho CRM, Keap, Shopify, Google Docs, Google Sheets, Google Drive, Google Forms, GoHighLevel, Pipedrive, Close CRM, Monday, Notion, Airtable, Jira, Dropbox, Typeform, Jotform, Paperform, Calendly, Cal, Fillout, TallyForms, DocuSign, PandaDoc, SignNow, Loom, Fathom, Perplexity, Apollo, Instantly, Slack, Discord, Gmail, Twilio, Kixie, Kajabi, Skool, Apify, APIs, Webhooks, Meta Graph API, Instagram Graph API, YouTube Data API, Twitter (X) API, Postman, Stripe, Bolt, Kling, Runway, Pika, Sora, HeyGen, Midjourney, DALL-E, Stable Diffusion, Flux, ElevenLabs, Suno, Jasper, Copy.ai