Hire the Best Salesforce Experts
in Romania

I have over 9 years of customer service experience, working for trades with 24/7 emergency response and also for companies who sell physical and digital products. I have experience taking inbound calls, answering tickets and aim for first contact resolution. My ACH average is 4,5 minutes per call, 41 WPM typing speed and can handle about 50 or more tickets/ emails per day. I use empathy statements, follow DPA, use save the sale strategies with customers. I also have experience being a team leader/ supervisor and training new agents, following Quality Assurance requirements.

I make support platforms resolve tickets on their own. Recent work: an AI first-response system resolving 71% of a telehealth client's shipping tickets with no agent involved, a 280-article knowledge base generated from 12 months of their real tickets, and a HubSpot-to-Zendesk migration with every conversation thread intact. 10+ years deep in Zendesk and Freshdesk, with the automation layer built in n8n, Claude, and OpenAI. WHAT I DO AI on tickets: first-response agents, intent taxonomies built from your actual ticket history, auto-triage and smart routing. AI that resolves rather than deflects, and I'll tell you plainly where AI won't help you yet. Automation: n8n workflows connecting your helpdesk to your CRM, billing, and internal tools. If a step is manual and happens every day, it's a candidate. Migrations: HubSpot, Intercom, Salesforce, or Gorgias into Zendesk or Freshdesk, or between the two. Ticket history and replies intact, custom fields mapped once instead of duplicated, help center rebuilt, SSO configured so users never hit a second login. Help centers: custom themes (Handlebars, JavaScript) structured around what your customers actually ask, so they deflect tickets instead of decorating your website. Integrations & SSO: CRM and ERP via API; SAML, OAuth, SCIM. HOW I WORK Honest scoping: I tell you what you need, not what's billable. Every build ships with numbers, resolution rate and comeback rate included, so you know whether it worked, not just whether it shipped. Send me a note about your setup and I'll name the first three things I'd change, whether that becomes a full implementation, a migration, an AI overhaul, or just a second opinion.

Hello! I am an Expert-Vetted HR Consultant specialising in transforming People Operations for high-growth, mid-sized teams. I partner with founders and executives to turn HR from a necessary function into a strategic asset that drives compliance, retention, and scalable growth. With proven expertise across the full talent lifecycle, I support clients at all stages—from establishing foundational HR infrastructure to leading complex strategic reorganizations—delivering clarity, empathy, and measurable results. 🧑‍💼 HR Strategy & People Operations Architecting compliant HR infrastructure, internal governance, and employee handbooks. Designing and deploying measurable KPI, compensation, and performance management systems. Scaling and leading remote/distributed People Operations and HR Management teams. Strategic resource allocation, HR budget planning, and compliance oversight. 🎯 Training & Development (Instructional Design) Developing and delivering tailored corporate learning and development (L&D) programs. Expert trainer for leadership, time management, effective communication, and client engagement. Creation of onboarding systems, career path frameworks, and evaluation models. Change management coaching for organisational transitions and team reorganization. 🧲 Recruitment & Talent Acquisition Full-cycle, high-volume recruitment: from strategic sourcing to onboarding. Specialised in technical and niche roles (IT, Engineering, Finance, Creative, Automotive). Building international and remote hiring processes to support global team scaling. Manager-level talent acquisition and establishing internal talent acquisition teams. 🛠️ Core Technology Expertise ATS/HR Tools: LinkedIn Recruiter, Workable, Zoho Recruit/People, iCIMS, BambooHR, Factorial (and custom systems). Ops & Project Tools: ClickUp, Notion, Miro, Jira, Confluence, Salesforce. Creative & Docs: Canva, Visme, Pitch, GSuite, Microsoft Suite. If you are looking for a true partner who blends strategic execution with clear, kind efficiency, let’s connect. I am available for short- or long-term contracts and adapt rapidly to your business stage. Let's talk and make your people strategy a clear success.

I help startups, agencies, and busy founders find the right people — fast. With hands-on experience in recruitment research, I build targeted candidate and lead lists using LinkedIn Recruiter, advanced Boolean search, and structured sourcing strategies. Most clients come to me because their LinkedIn searches return either 10,000 irrelevant profiles or none at all. I fix that. I translate a rough brief — role, industry, geography, seniority — into a precise search that surfaces exactly the people you need. What I can do for you: • Build qualified candidate long-lists for open roles • Generate B2B lead lists (name, title, company, profile link) for sales and outreach • Write and optimize Boolean search strings for your own LinkedIn / ATS • Run first-pass screening so you only see relevant profiles I'm detail-oriented, I ask the right questions up front, and I deliver clean, organized results you can use immediately. Fluent in English, Russian, and Romanian — useful if your search spans multiple markets. Send me your brief and I'll tell you exactly how I'd approach it before you commit.

I build AI automation systems that eliminate manual work and scale operations for B2B and B2C businesses. 👉 Content pipelines that research, write and publish 300+ SEO articles/month across multiple channels, eliminating 98% of manual work 👉 AI-generated content that matches brand voice and converts across blogs, emails and ads 👉 Social media automation that generates 10M+ views and keeps brands consistently active, without lifting a finger 👉 End-to-end business workflows across CRM, marketing and operations, saving founders 47+ hours every month But enough about me... You need help, and I am the man to do it! You know where to find me. 😉 Eduard P.P.S. This is for the algorithm, but here are all the platforms I build automation between: Cursor, Antigravity, Windsurf, Claude Code, VS Code, Gemini, Anthropic API, OpenAI, GPT, Claude, LangChain, LlamaIndex, Dify, Groq, Replit, Supabase, Pinecone, Zapier, Make, n8n, ClickUp, Asana, Trello, Intercom, ManyChat, ActiveCampaign, HubSpot, Salesforce, MailChimp, Klaviyo, ConvertKit, Zoho CRM, Keap, Shopify, Google Docs, Google Sheets, Google Drive, Google Forms, GoHighLevel, Pipedrive, Close CRM, Monday, Notion, Airtable, Jira, Dropbox, Typeform, Jotform, Paperform, Calendly, Cal, Fillout, TallyForms, DocuSign, PandaDoc, SignNow, Loom, Fathom, Perplexity, Apollo, Instantly, Slack, Discord, Gmail, Twilio, Kixie, Kajabi, Skool, Apify, APIs, Webhooks, Meta Graph API, Instagram Graph API, YouTube Data API, Twitter (X) API, Postman, Stripe, Bolt, Kling, Runway, Pika, Sora, HeyGen, Midjourney, DALL-E, Stable Diffusion, Flux, ElevenLabs, Suno, Jasper, Copy.ai

With over four years of experience as a Software QA Engineer at CREATEQ, I am a proficient and dedicated software tester who ensures quality throughout the software development lifecycle. I work with distributed and cross-functional teams to design and execute effective test cases, report and resolve bugs, and deliver high-quality products and platforms for a global digital learning platform client. I am also an Adobe Certified Expert in Adobe Campaign Classic and Adobe Experience Manager, with a background in Marketing Automation. I have over four years of experience in configuring and managing email campaigns, webinars, newsletters, events, and lead management using Oracle Eloqua platform. I have worked with various clients and colleagues to deliver high-quality marketing solutions and establish best practices. I have also been involved in account management, project management and team leadership. Passioned for learning new skills and improving existing ones. I enjoy working in a dynamic and collaborative environment where I can contribute to the success of the organization. I’m looking for new opportunities to apply my expertise and grow professionally.