Hire the Best SQR Specialists

Are you looking for a perfect blend of skills, experience, and value? Look no further, because I am the person you need! With over 11 years of diverse work experience, I have built a reputation for delivering professional, efficient, and high-quality customer support to various companies and clients. As an expert in the field of customer service, I have successfully managed multiple teams, providing assistance to customers through phone, chat, and email channels. I am well-versed in utilizing a range of tools, including: Ticketing and Customer Comms Tools: -Zendesk -Freshdesk -Intercom -Hubspot -ReAmaze -Gorgias -Front -Salesforce -Live Chat -AirCall Ordering Tools -Shopify -Shipbob -Shipstation -Chargedesk -Network Solutions CRM -Salesforce -Hubspot -Sophros -Exigo Data Analysis -GoodData -Zendesk Analytics -Amplitude -Looker Project Management: -Google Suite -Slack -Skype -MS Teams -Asana -Confluence -JIRA -SendGrid Fraud and Safety: -Stripe -PayPal -Sift Science I am always eager to learn and adapt to new tools that facilitate efficient work processes. With my quick learning ability, I can swiftly master the tools necessary for any given field. Previously, I have successfully managed customer support teams, trust and safety teams, as well as fraud prevention teams. I am well-versed in various project management styles and adept at applying them to meet the unique needs of clients and teams. I am committed to meeting deadlines without compromising on quality. While I excel as a leader, I also thrive on collaboration, working together with others to achieve shared objectives. I am excited to connect with you, providing exceptional client service and assisting you with any other support you may need!

Need someone who can take ownership of your customer support so you can focus on growing your business? That's where I can help. I'm a Customer Support and Customer Success Specialist with over 15 years of experience supporting e-commerce businesses, online marketplaces, retail, telecommunications, and education. I help businesses deliver fast, thoughtful, and professional customer experiences through email, chat, and helpdesk platforms. Here's what I can help with: ✔ Customer email & chat support ✔ Shopify order management ✔ Shipping, tracking, refunds & exchanges ✔ Customer success & retention ✔ Zendesk, Help Scout, Hiver & CRM management ✔ Complaint resolution ✔ Knowledge base & SOP adherence ✔ Quality assurance & team coaching I believe great customer support goes beyond answering questions. Every interaction is an opportunity to build trust, strengthen your brand, and create loyal customers. My approach is to resolve issues accurately, communicate with empathy, and make customers feel valued. In addition to frontline support, I've worked as a Knowledge Coach, mentoring support representatives, reviewing quality, and improving support processes. This experience allows me to contribute not only as a customer support specialist but also as someone who helps teams work more efficiently and consistently. If you're looking for someone dependable, proactive, and committed to delivering exceptional customer experiences, I'd love to support your business.

Most customer support agents wait for instructions; I don’t. I ask questions. I share feedback and propose changes. With 10+ years in customer service and sales, I’ve evolved into a Client Success and Operations support specialist who goes beyond handling tickets. In my recent work, I didn’t just support customers. I: ✔ Identified workflow gaps and suggested improvements ✔ Took on reporting and data tracking responsibilities ✔ Assisted in SEO-related tasks to support growth ✔ Proactively executed ideas—even before being asked I thrive in environments where I can take ownership, improve systems, and contribute beyond my role. Here’s what you can expect when working with me: • Reliable and professional customer support (email, chat, voice) • Organized reporting and insights to support decision-making • Proactive execution and a self-starter mindset • A partner who cares about your business, not just tasks If you’re looking for someone who can support your customers AND help improve your operations, let’s talk.

Need someone who can respond quickly, solve problems professionally, and keep your customers happy? With 5+ years of experience in Customer Support, Customer Success, and Account Management, I've helped SaaS companies, healthcare businesses, and growing startups improve customer satisfaction, increase retention, and deliver outstanding support. I currently work as a Customer Success Specialist at Idera, supporting customers worldwide by resolving licensing and technical issues, coordinating with engineering teams, and ensuring every customer receives a fast, professional resolution. Previously, I worked at Motive (formerly KeepTruckin), where I managed customer relationships, drove account growth, and consistently exceeded sales and customer success targets. What I Can Help You With ✔ Email Support ✔ Live Chat Support ✔ Customer Success & Onboarding ✔ Customer Retention & Renewals ✔ CRM Management ✔ Technical Support Coordination ✔ Ticket Management ✔ Appointment Scheduling ✔ Calendar & Administrative Support ✔ Customer Follow-ups ✔ Account Management Why Clients Hire Me ⭐ Professional and empathetic communication ⭐ Fast response times with a customer-first mindset ⭐ Excellent written and verbal English ⭐ Strong problem-solving and conflict resolution ⭐ Organized, reliable, and detail-oriented ⭐ Able to work independently with minimal supervision ⭐ Experienced working with global teams and customers Tools & Platforms • Salesforce • HubSpot • Pipedrive • Slack • Notion • Calendly • Google Workspace • Microsoft Office • Instantly • Zoom • CRM systems and ticketing platforms Industries I've Supported • SaaS & Software • Healthcare & Medical Practices • E-commerce • Logistics & Transportation • AI & Technology • Health & Wellness • Professional Services Whether you need someone to manage your customer inbox, provide live chat support, onboard new customers, coordinate with technical teams, or become an extension of your support department, I'm ready to help. Let's work together to provide an exceptional customer experience that keeps your customers coming back.

Hi, I’m McKenzie 👋 I help SaaS teams, founders, and growing businesses keep customers supported, tasks organized, feedback documented, and follow-ups handled on time. → I manage 136+ SaaS customer accounts → I’ve handled 15,800+ customer interactions → I’ve maintained 98.5% CSAT → I’ve supported $1.2M+ in upsell revenue and $3.9M in pipeline → I’ve managed $3M ARR accounts with 100% client retention View my portfolio below, or message me if you need dependable help keeping customers supported, tasks organized, and details moving. ——— The longer, sit-down version: I’m a customer success, support, and operations professional with 8+ years of experience across SaaS, EdTech, admissions, account management, and client-facing roles. My background fits customer support, client success, virtual assistant work, executive assistant support, app testing, product reviews, and task-based projects because all of those roles depend on the same core strengths: clear communication, attention to detail, organization, and reliable follow-through. In my current role, I manage 136+ K-12 SaaS accounts, helping customers stay engaged, supported, and on track with product adoption. Before that, I handled 15,800+ customer interactions while maintaining a 98.5% CSAT score and ranking among the top performers on my support team. Your resume also shows strong revenue/account proof, including $1.2M+ in upsell revenue supported, $3.9M in pipeline, $3M ARR account experience, and 100% client retention. I’m a strong fit for teams that need someone who can step in and bring structure to customer communication, inboxes, CRM notes, follow-ups, onboarding tasks, meeting notes, product feedback, app testing notes, and support workflows. When you work with me, you get someone who understands both the customer side and the operations side: customers need clear answers, leaders need organized updates, and teams need details captured accurately so work keeps moving. I’m especially useful for: SaaS teams that need CS or support help Founders who need customer communication or admin tasks handled professionally Coaches and consultants who need client follow-ups organized Small businesses with messy inboxes, CRMs, or workflows Teams that need meeting notes, task tracking, summaries, templates, or SOPs Companies that need app testing, product feedback, or user experience notes from a detail-oriented customer-facing professional If you need someone dependable, organized, and customer-focused, I’d be happy to help!

Hi! This is Patricia from the Philippines 👩‍💼 If you’re looking for the right Virtual Assistant, you’re in the right place! Please see the quick overview of my skills and experience below, and feel free to scroll through my profile to learn more about me. Customer Support Specialist (6+ Years Experience | 3 Years Ecommerce) Handled customer inquiries across chat, voice, and email channels while consistently delivering high-quality service and timely resolutions. Experienced in supporting Dropshipping, Direct-to-Consumer (DTC), Retail, and Subscription-Based E-commerce businesses. Managed Shopify and eBay stores across AUTOMOTIVE PARTS, COSMETICS, FASHION, and PLANTS/TREES, ANIME APPARELS, PET MATCHING SET. Responsible for order processing, fulfillment coordination, product listing updates, refund and return management, dispute resolution, and vendor communication. Recognized for maintaining strong customer satisfaction metrics and ensuring smooth day-to-day store operations. Account Manager and Onboarding Specialist Served as the primary point of contact for clients from onboarding through ongoing account management. Responsible for gathering required documentation, managing follow-ups, ensuring compliance, and maintaining timely communication. Ensured client expectations were consistently met by proactively resolving concerns and providing clear updates. Experienced in managing end-to-end client relationships, strengthening retention, and delivering a seamless onboarding experience. Travel Associate (3 Years BPO Experience – AGODA & IHG Hotels) Provided support for international travel accounts, handling reservations, guest relations, hotel coordination, and manager-level escalations. Managed high-volume inquiries while maintaining service excellence and professionalism. Developed strong expertise in conflict resolution, problem-solving, and customer retention within a fast-paced BPO environment. Technical & CRM Proficiency Proficient in Zoho CRM, Zoho Invoice, ClickUp, Gladly, Freshdesk, Gorgias, Customer Care platforms, and various VoIP systems. Highly skilled in ticket management, workflow organization, documentation tracking, and cross-team communication. Core Strengths Detail-Oriented | Resourceful | Strong Communicator | Escalation Handling | Multichannel Support | Process-Oriented | Client-Focused