Hire the Best System Administrators in Atlanta, GA

Ex-VMware, Ex-Github Employee Areas of strength Automation | IT Support | Google Workspace | Cloud | Data Migration | Linux | Kubernetes | AWS

I build customer success systems that have driven $5M+ in revenue impact and lifted client retention to 94%+, protecting revenue and reducing churn at any volume. As the owner of my own consulting practice, I understand the operational reality of running a business firsthand, which means I build systems that work within real budget and bandwidth constraints, not theoretical best practices. Proven Results: ➢ $5M+ Total Revenue Impact: Spearheaded client success, account expansion, and retention strategies, engineering a $2M revenue surge at Rhithm and driving 25% revenue growth through strategic portfolio management. ➢ Efficiency at Scale: Designed a 90-day roadmap that enabled 25% top-line growth with near-flat headcount (expanding the team by only one member), while concurrently lifting Net Promoter Score (NPS) by 15%. ➢ Massive Portfolio Retention & Expansion: Revamped enterprise customer models for 165 enterprise clients to accelerate Net Revenue Retention (NRR) from 100% to 110% and elevate client retention to 94%. ➢ Solution Engineering: Partnered with Product and Engineering to design 5 technical solutions that resolved severe product gaps, immediately saving $1M+ in at-risk Annual Recurring Revenue (ARR). Core Competencies: Strategic Leadership: Executive Relations & Partnership Building | GTM Strategy | Coaching & Mentorship Operational Excellence: Process & Workflow Improvement | Change Management | Cross-Functional Alignment | Revenue & Churn Forecasting | Team Building & Leadership | Business Transformation Customer Success & Enablement: NRR Optimization | Customer Experience Optimization | Voice of the Customer (VoC) Integration | Client Attrition Reduction What I specialize in: - Customer onboarding design — structured, documented journeys that reduce time-to-value and lower early churn - Health scoring and churn prevention — early-warning models, risk segmentation, and re-engagement campaigns - CRM setup and hygiene — HubSpot, Zendesk, FreshWorks, Intercom, Airtable; workflow automation and pipeline management - Account management and QBR facilitation — translating usage data into client-facing ROI narratives - Playbook and SOP development — support documentation, escalation paths, and knowledge base builds - AI-assisted support optimization — bot training, knowledge base refinement, resolution rate improvement - Cross-functional alignment — coordinating between CS, Product, Engineering, and coaching teams to resolve client-impacting issues - Team development and performance management — hiring, coaching, and rebuilding CS teams around modern standards Industry experience: SaaS | Coaching & Career Development | Travel & Leisure | K-12 EdTech | HealthTech | NFT / Web3 | IT / Systems Administration Tools and platforms: GoHighLevel | Salesforce | HubSpot | Zendesk | FreshWorks | Intercom | Airtable | Slack | Skool | Zapier | n8n | Notion | Google & Microsoft Suite | AI Support Bots | Claude Code If you need someone to come in, assess what's broken, build what's missing, and get your clients to a place where they're not just staying, they're expanding, let's talk!

I design and migrate mission-critical cloud infrastructure for organizations that need compliance, security, and reliability more than anything else. Most clients come to me for email migrations or Zero Trust architecture. All of them end up with infrastructure that becomes an organizational standard, not a one-off project. WHAT I DO - Cloud Security & Compliance Audits - Assess your infrastructure against CMMC, FedRAMP, HIPAA, or SOC 2 requirements. Identify gaps with clear remediation roadmap and timeline. - GCC High & FedRAMP Migrations - Design and execute zero-downtime migrations to federal cloud. I've reduced migration timelines by 67% (4 months → 6 weeks) using automated toolchains and repeatable processes. - Zero Trust Architecture Design & Implementation - Build identity-first security frameworks with Entra ID, Conditional Access, PIM, and passwordless MFA. Aligns to CMMC, FedRAMP, and federal security standards. - Large-Scale Infrastructure Architecture - Design landing zones, governance models, and cost optimization frameworks for 100+ subscriptions. I've owned $4B+ in infrastructure across global enterprise environments. HOW I WORK Phase 1: Discovery & Assessment (1 week) Audit current infrastructure, compliance posture, security gaps Deliver detailed assessment with prioritized recommendations Phase 2: Architecture & Planning (1-2 weeks) Design the target state (landing zones, governance, identity) Create implementation roadmap with milestones and timelines Get stakeholder alignment before building Phase 3: Implementation (2-8 weeks, depends on scope) Execute migrations or deployments using Infrastructure as Code Automated testing, compliance validation, zero-downtime cutover Documentation and team handoff Phase 4: Validation & Hardening (1 week) Security assessment post-deployment Runbook documentation for ongoing operations Knowledge transfer to your ops team RECENT RESULTS GCC High Migration for Healthcare Organization Challenge: 4-month timeline, no repeatable process, unfamiliar with federal requirements Approach: Designed end-to-end framework, automated policy deployment, built repeatable process Outcome: Reduced timeline to 6 weeks (67% faster). Framework became company standard. Client now qualifies for $50M+/year federal contracts. Large-Scale Infrastructure for Global Healthcare Network Challenge: $4B spend across 100+ subscriptions, ad-hoc setup, escalating costs Approach: Designed landing zones, governance models, automated onboarding Outcome: $200K+ annual savings. 99.99% uptime for patient-critical systems. Infrastructure scaled from weeks to days per new clinic. Zero Trust & Identity Architecture for Enterprise Challenge: Shadow IT, compromised accounts, slow access provisioning, no modern controls Approach: Conditional Access, Entra External ID, passwordless MFA, automated policies Outcome: Password attacks eliminated. External access now audited and time-limited. Access provisioning 3 days → 2 hours. WHEN I'M A GOOD FIT ✓ Migrating to federal cloud (GCC High, SIPERNET, AWS GovCloud) ✓ Need to achieve CMMC Level 1/2 or FedRAMP compliance ✓ Building Zero Trust architecture and need expert guidance ✓ Managing 50+ Azure subscriptions, need governance/cost optimization ✓ Healthcare system, government contractor, or regulated financial firm WHEN I'M NOT ✗ Need a small changes to quick website or landing page ✗ Want M365 email/Teams setup without infrastructure strategy ✗ Need "just fix this fast" without proper architecture If any of this resonates, let's talk more. Share your infrastructure challenge, compliance requirement, or timeline and I'll send back a 2-3 slide assessment and next steps. No fluff, no BS. Just honest technical assessment.

Versatile engineer with 10+ years of experience across development, DevOps, and security engineering. Background includes work in cloud-native, SaaS, and high-scale environments, with deep expertise in automation, infrastructure design, and system hardening. Specialties include performance optimization, platform scalability, secure architecture, and delivery automation.