Hire the Best Technical Analysis Specialists
in Pakistan

Hey there, I'm Bushra, and I've been rocking the freelancing world on Upwork for quite some time now as I have been a top-rated freelancer for many years on Upwork! I have a Bachelor's in Computer Science under my belt, and I've spent the past seven years diving into customer support, technical assistance, and virtual aid. I have handled so many projects as a technical customer support and I have a hands on experience in setting up Zendesk, FreshDesk, Gorgias, GHL and Intercom. I've seen it all, armed with fluent English communication skills and enriched experience working for eCommerce and Dropshipping stores. I have handled many Dutch, German and French stores. I have worked on my Crypto/Bloackchain projects as a tech customer service specialist. I've worked with most of the platforms and honed a lot of experience; Mainly: PatPat, Classtag, and Adidas. From Gorgias to GoHighLevel, Shopify to Klaviyo, and Jira to Clickup. I'm fluent in adapting platforms and tools. And trust me, I'm not just talking the talk—I've put in the hours and the hustle to master each one. But here's the twist: it's not only about the tools; it's about trust and communication. I firmly stand by the belief that trust and clear communication are the pillars of any fruitful endeavor. Whether it's diving into the realm of automation, creating chatbots, or refining triggers and routing systems using platforms like Zendesk, Freshworks/Freshdesk, or Intercom, I've consistently stick to these principles. I have great Saas customer service (Tier 1 and Tier 2) experience in Blockchain / Cryptocurrency and I have done many projects on them. I have worked as a Chat, Phone, and Email Support for US companies and I have worked as a Technical Email Support for AT&T Inc. in 2021. Also, I have worked as an email support and chat support for many UK-based companies. I've had the privilege of working with a diverse array of platforms and tools, each contributing to my expertise and proficiency. Here's a concise list of platforms and tools I have worked with: Overall, if you're looking for a virtual assistant who is not only skilled but also trustworthy and communicative, then Give me a challenge, and I'll rise to meet it.

💼 5+ YEARS EXPERIENCE |👨🏻‍🏫 BUSINESS ANALYST | 🔸 SOLUTION ARCHITECT | 🌟 5.0 STAR - REQUIREMENT ANALYST | 🥇TOP LEVEL SERVICE | 💪 50+ SUCCESSFUL PROJECTS Experienced Business Analyst, Solution Architect, IT Business Analyst, JIRA Administrator, BPM Consultant, Technical Writer, and Process Engineer. As Business Analysis - Specialist in Software Documentation (SRS Document, Use Cases, User Stories, Functional Descriptions, and other IEEE Standard Documents), proven requirements gathering and management specialist, experienced in Business/Client to IT Team Communication. CORE COMPETENCIES: 1) Documentation : • Project Analysis and Feasibility Report • Requirements Gathering & Analysis / Elicitation • Preparing & Writing BRD, PRD, FRD & SRS • Writing Use Cases, User Stories & UX or Design Briefs • Agile User Stories and Story Boarding (Scrum Development) • Functional Specification Document (FS) • Development Plan Document and Risk Analysis • Software Project Reports • Test Plan Document and Test Strategy 2) Software Design : • Use Case Diagram (UCD) • Entity Relationship Diagram (ERD) • Object Diagram • Database Model Diagram • UML Class Diagram • Sequence Diagrams • Dataflow Diagram (DFD) • Architecture Diagram • User Flow Diagram • Swim Lane Diagram I am a professional with a high work ethic; I am well accustomed to deadlines and working with different cultures. Work in virtual teams is part of my DNA as I have spent a predominant part of my professional life in this mode. Looking forward to working with you..!!! Please contact me for a discussion. Thank you.

Certified Product Manager| Agile Business Analysis | Certified Product Owner |8+ Year Experience | Documentation Specialist | Software Documentation | Requirement Gathering | Scope Document | BRD, SRS, User Stories, UML, Flow chart Diagram | Wireframes | UI/UX | Test Cases. 👨🏻‍💻I help founders and product teams turn unclear ideas into build-ready requirements, actionable roadmaps, and dev-ready documentation, accelerating delivery and reducing rework. 👨🏻‍💻 Who I Help Struggling with: - Vague or incomplete requirements - Miscommunication or rework with developers - MVPs or features that miss business goals I work with startups, SaaS platforms, FinTech products, and AI-driven systems, delivering clarity, structure, and execution-ready documentation across global teams. ✅ Core Expertise Business Analysis & Requirements 📄 BRD, SRS, FRD, PRD, Use Cases, Functional Specs 🧾 User Stories & Acceptance Criteria (Agile / Scrum / SAFe) 🔄 Process mapping, workflow optimization, and UAT planning 📐 UML: Sequence, Class, Activity, ERD, DFD Product & Agile Consulting 🎯 MVP definition & roadmap planning 🗂️ Backlog creation & sprint planning 📊 Feature prioritization based on business value 🤝 Coordination between dev, QA, and stakeholders Technical & API Documentation 🛠️ API reference & integration docs 🏗️ System design & architecture documentation 📚 Confluence-based knowledge bases ✔️ Dev-friendly, testable specifications ⚙️ Tools & Platforms Modeling & Diagrams: MS Visio, Lucidchart, Draw. io, Visual Paradigm Project & Agile Tools: Jira, Azure DevOps, Asana, ClickUp, Trello Documentation & Collaboration: Confluence, MS Word, Google Docs Wireframing & UI/UX: Figma, Balsamiq, Miro, Canva 🚀 Measurable Outcomes / Why Clients Hire Me Turn vague requirements into complete, dev-ready documentation Align product, dev, and QA teams efficiently Reduce rework and save time with visual flows and clear specs Accelerated MVP delivery by 2–3 weeks for SaaS & FinTech products Improve stakeholder alignment by 40% through clear workflows Deep understanding of AI, SaaS, and complex systems 📩 Call to Action If you need a proactive, detail-oriented BA & Product Manager who delivers clarity, structure, and business results fast, message me today to turn your ideas into actionable plans.

Hello, my name is Sheeza Shafqat. I am a dedicated Software Engineer with 6+ years of experience in the software industry. Recognized for my ability in customer services, software requirement engineering, quality assurance, and software documentation. Expertise in dealing with clients, conducting testing activities, and formal technical documentation. With strong interpersonal, analytical & and problem-solving skills, I am capable of managing multiple priorities and projects while not compromising on performance standards and work quality. During my tenure, I worked on IT documentation for a variety of initiatives. Software Requirement Specifications (SRS), Software Design Specifications (SDS), User manuals, and Research Grants for R&D Projects are among the deliverables. I also have gained experience in managing QA tasks while maintaining software quality as a QA Analyst. As a QA Analyst, I performed manual and automated testing along with testing documentation. With my education and expertise, I am confident in managing technical writing projects and QA tasks that are successfully coordinated through strong leadership and efficient analytical skills, while always meeting deadlines.

I help forex brokers, prop firms, fintech companies, and trading-related businesses handle customer support, live chat, admin operations, affiliate outreach, and finance-related client communication. I have 12+ years of hands-on experience in the forex trading industry, along with a decade-old Upwork profile and long-term experience working with trading companies. My main strength is forex and prop firm customer support, where industry knowledge matters more than generic support experience. I have worked as a live chat operator, ticket support agent, virtual assistant, and customer support representative for forex brokers, prop firms, and financial companies, including CapitalStreetFX, GOAT Funded Trader, Invezz Group, and other trading-related businesses. I understand the type of questions traders ask every day, including: • Account setup and dashboard issues • MT4, MT5, TradeLocker, cTrader, and trading platform questions • KYC and verification problems • Payout and withdrawal queries • Drawdown, consistency, leverage, breach, and risk rule explanations • News trading, copy trading, EA, and prohibited strategy questions • Payment, refund, and account access issues • Angry or confused trader communication through live chat, email, or ticketing systems Because I am also a forex trader myself, I can communicate with traders in a clear, calm, and practical way. I do not need basic training on forex terms, prop firm rules, platforms, spreads, leverage, drawdown, or trader psychology. Alongside customer support, I can also help with affiliate outreach, guest posting, link building, and partnership management for forex and finance businesses. As the founder of Forex92 and BestPropFirmGuide, I have experience in broker research, financial publishing, outreach, and relationship-building in the forex industry. My work and contributions have appeared on major financial platforms including Yahoo Finance, FXStreet, DailyForex, FXDailyReport, LeapRate, FXOpen, AZForexBrokers, and other trading-related websites. Core services I can provide: • Forex and prop firm live chat support • Email and ticket support • Zendesk, Intercom, CRM, and helpdesk support • Trader onboarding and account assistance • Support macros, canned replies, FAQs, and help center content • Admin and virtual assistant support for trading companies • Affiliate outreach and partner communication • Guest posting and finance link building outreach • Broker, prop firm, and trading platform research If you need someone who understands forex, prop firms, traders, support pressure, and finance-related operations, I can help you manage your clients more professionally and reduce the workload on your team.

I'm an HR Recruiter and Virtual Assistant helping founders and growing teams hire the right people and keep operations running smoothly. With 4+ years of experience, I've placed 200+ candidates across tech and non-tech roles, conducted 100+ structured screening interviews, and consistently hit a 15–20% LinkedIn outreach response rate — nearly double the industry average of 8–12%. Clients across the US, UK, UAE, Pakistan, Philippines, and France have trusted me to run their hiring end-to-end, from writing the job description to onboarding the final hire. Here's what I handle for you: ✅ Full-cycle recruitment — sourcing, screening, interviews, offer support, onboarding ✅ LinkedIn Recruiter, Indeed, ZipRecruiter, and Boolean/X-ray search ✅ Resume screening with structured scorecards ✅ Interview scheduling, coordination, and candidate communication ✅ HRIS setup and management (Zoho People, Zoho Recruit) ✅ HR policy documentation, onboarding/offboarding processes ✅ Virtual assistant support — scheduling, admin tasks, reporting, email management ✅ Bulk hiring experience for 10–100+ positions I recruit for both technical roles (developers, DevOps, QA, UI/UX) and non-technical ones (sales, operations, support, admin, data entry). Clear communication, organized pipelines, pre-vetted candidates within 2–3 weeks, and zero missed deadlines. If you need a reliable HR Recruiter and Virtual Assistant without the cost of a full-time hire — let's talk.