What does a TIRA software Athena specialist do?
A TIRA software Athena specialist configures and manages the Athena Client Management Software to handle residential post-construction activities for home builders. This role focuses on setting up digital workflows for inspections, deficiency tracking, and homeowner communication within the platform. The specialist ensures that field teams can access project data offline via tablets and that all client interactions are logged accurately. They also generate required warranty documentation by integrating Athena with external systems like TARION Builder Link.
- Configure project structures in Athena to support quality control inspections, pre-delivery inspections, and post-occupancy audits. Set up custom forms and deficiency categories so field staff can record issues by trade and location during site visits. Manage user permissions to ensure contractors and internal teams see only the relevant project data they need to perform their tasks.
- Track and update deficiency records throughout the resolution lifecycle, from initial identification to final trade completion. Schedule service dates and inspections directly within the platform, ensuring that homeowners receive timely notifications about upcoming visits. Monitor the status of open items and push updates to clients through their personal Athena sites to maintain transparent communication.
- Generate custom reports in PDF or CSV formats to analyze inspection stats, audit trade performance, and track deficiency closure rates. Integrate Athena with TARION Builder Link to automatically produce and submit homeowner warranty forms as required by provincial regulations. Export clean data sets for internal review, ensuring that all client-facing documents reflect the current state of the project without manual re-entry errors.
How to hire a TIRA software Athena specialist on Upwork
Step 1: Post a job
Define your residential post-construction management needs clearly to attract qualified candidates. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft a precise description. Describe your requirements in a few sentences and Uma creates a tailored job post for this role. You can write a new post, update a saved draft, or reuse an existing post.
- Specify experience with configuring Athena Client Management Software for inspections and deficiency tracking.
- List required skills in generating custom PDF and CSV reports from project data.
- Detail any need for TARION Builder Link integration to automate homeowner warranty forms.
Step 2: Evaluate candidates
Look for portfolios that demonstrate hands-on setup of Athena projects for residential builders. Uma runs instant video interviews and builds shortlists with side-by-side comparisons to speed up your review. Focus on candidates who show clear examples of workflow configuration and client communication tools.
- Verify past work setting up quality control to post-occupancy inspection workflows within Athena.
- Check for evidence of managing trade service dates and tracking deficiency completion records.
- Confirm ability to create custom forms and filter data for specific homeowner reporting needs.
Step 3: Interview your top choices
Discuss specific scenarios involving offline tablet access and synchronization issues. Schedule and conduct these interviews within Upwork Messages to receive an immediate transcript and summary after each one. Ask about their approach to training homeowners on using their personal Athena sites.
- Ask how they configure scheduling modules to book service dates and track trade availability.
- Discuss methods for auditing stats and running deficiency-tracking processes per individual project.
- Explore their experience supporting users through TIRA Software support channels when issues arise.
Step 4: Agree on scope and begin work
Outline deliverables such as configured project setups and exported warranty documentation. Use Upwork Messages and the contract workroom for communication and project management throughout the engagement. Identity verification, payment protection, hourly tracking, and project funds add security to your contract.
- Define milestones for completing Athena project setup including initial inspection templates.
- Set expectations for generating scheduled inspection records and linked warranty forms.
- Agree on formats for custom reports exported as PDF and CSV files for stakeholder review.
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