Hire the Best Usability Testing Specialists
in the United States

I have over 20 years of experience in software testing/development. I can help with your QA needs no matter how big or small. I am always excited to learn and test new applications. I can assist with Windows based, web based, iPhone, and Android applications. My clients always come first and are never disappointed with my work. Hire me for your final run before you release your application or for on an ongoing testing effort.

I'm a Usability and User Experience Expert. I am a Top Rated freelancer that has earned Upwork's Skill Certification in User Experience Design. My specialties include: - Usability Analysis - I can show you where your visitors are most likely to have trouble on your site, mobile site, app or SAAS - User Research - Talking to users of your product or service is the best way to get the right feedback. I can show you how or do it for you - Prototyping - Before you invest in a new site or app create a prototype and use that to get feedback BEFORE you build it. Save time and headaches (for you and your customers) - Wireframing - Wireframes are the blueprints for your site or app. I can create these for you to turn over to your developer For the past 25 years, I have been involved in many functions designed to create the best sites, mobile sites, and applications possible. I've been a writer, creative director, editor, information architect/user experience architect, and director of usability testing. I've worked for big advertising agencies on large accounts (Ford, General Motors, Dodge, Virgin Airlines, Scott's Lawn Care, Aldi, Bosch) and by myself for small clients. My passion is usability testing and UX/CRO Reviews/audits. Using several online and in-person tools, I can help you make your sites and applications perform better, look better and win you more business.

⭐️ Web Accessibility / Digital Accessibility / Document Accessibility ⭐️ ADA / WCAG 2.1 / WCAG 2.2 / EAA / Section 508 ⭐️ Get 50% of your investment with me back in tax credits...more below. Hi, I'm Will, and I help make accessibility accessible. I am an IAAP (International Association of Accessibility Professionals) and Trusted Tester certified Accessibility Consultant with myself having over 10 years of experience, and my team having over 30 years of experience providing full-service digital accessibility services. Having three siblings with disabilities, I learned from my personal experience that it wasn't that my siblings couldn't access the world, but it was that the world was made inaccessible to them. I have since dedicated my life to this work and specialize in helping organizations by providing customized digital accessibility solutions. I've worked with over 400 businesses to develop strategies for accessibility testing, remediation, and prevention. I will help not only ATTAIN compliance, but also help you MAINTAIN and SUSTAIN compliance. I can support you in one of two ways: 1️⃣ Work with me as an individual, where I can help you in all of the services mentioned below. 2️⃣ Work with my team where we can ramp up capacity in all the services mentioned below. I have a distinct niche in helping digital agencies (UI/UX, product and SaaS development, marketing, web development, app development, and even other accessibility companies) stand up and scale digital accessibility services for their end clients as a white label or named partner. Message me to learn more about how I can help your agency stand up your accessibility services efforts for your clients, help you respond to an RFP, or discuss how you can integrate me into your team. I will help you: ✅ Perform audits for your website or app under Accessibility Standards: 🔹 WCAG (Conformance Levels: A, AA, AAA) 🔹 ADA - Section 508 of the Rehabilitation Act (US) 🔹 AODA (Canada) 🔹 EN 301 549 (EU) and European Accessibility Act (EAA) ✅ Create a customized roadmap and help remediate any pressing accessibility issues ✅ Perform assistive technology testing using NVDA, JAWS, VoiceOver, keyboard navigation, and Google TalkBack ✅ Build an accessible website from scratch ✅ Test and remediate documents (PDF, Forms, Word, Excel, PowerPoint) ✅ Create a VPAT (Voluntary Product Accessibility Template) Report ✅ Make your video, audio, & social media content accessible (captions, transcriptions, alt-tags) ✅ Train you and your team on accessibility for testing, marketing, and development Ask me about: 🔹 How I can get you 50% of your accessibility investment with me back 🔹 Our certified accessibility insurance policy I look forward to helping you reach your accessibility goals!

When it comes to WCAG and ADA Section 508, I offer a comprehensive suite of services: Consulting, Auditing, Remediation, Accessible Development Training, VPAT ACRs, and Compliance Statements. As an individual with a visual impairment, accessibility is not merely a professional endeavor for me; it is both my mission and my passion. My daily reliance on the screen reader NVDA, both in my professional and personal life, provides me with a unique and unparalleled expertise in accessibility. This dual perspective of living with and working in accessibility underscores my profound commitment to ensuring that digital environments are inclusive and accessible for everyone. **Consulting:** Accessibility standards and guidelines can be complex and challenging to navigate. I specialize in demystifying these standards, explaining them in an easily digestible fashion. My consulting services include personalized walk-throughs using a screen reader to highlight accessibility issues from the perspective of an individual who uses assistive technology. I provide practical solutions and tailored recommendations to address these issues effectively. Additionally, I offer comprehensive training to ensure that teams can implement and maintain accessibility standards independently, fostering an inclusive digital environment. **Auditing:** All my audits are conducted manually, ensuring a thorough and accurate assessment of accessibility. I meticulously comb through the content in question using my screen reader and document all discovered issues in an Excel sheet. I then use a combination of accessibility testing tools, including WAVE, ANDI, and AXE, to further inspect the issues and test for color contrast. For each accessibility issue identified, I cite the relevant WCAG success criteria, point out the specific instance of noncompliance, and provide a recommendation for remediation. All my audits come with a comprehensive review session to answer any questions about the findings. This comprehensive approach ensures that all potential accessibility barriers are identified and addressed effectively. **Remediation:** If you do not have an in-house developer or would prefer me to implement the remediations, I can handle that. With expertise in HTML, CSS, and JavaScript, I can directly address and fix the identified accessibility issues. My approach ensures that all solutions are implemented effectively and in compliance with WCAG standards. By taking on the remediation work, I provide a seamless service that not only identifies accessibility barriers but also resolves them, ensuring a more accessible and inclusive digital environment. **Accessible Development Training:** I offer comprehensive training in accessible development, equipping your team with the skills and knowledge to create inclusive digital experiences. My training covers best practices in HTML, CSS, and JavaScript to ensure your projects meet WCAG standards. A key component of the training includes the proper use of ARIA (Accessible Rich Internet Applications) to enhance the accessibility of dynamic web content. By integrating ARIA roles, states, and properties effectively, your team can ensure that all users, including those relying on assistive technologies, have a seamless and accessible experience. This training is designed to empower developers to implement and maintain accessibility features confidently, fostering a culture of inclusivity in your organization. **VPAT ACR and Accessibility Statements:** After performing an audit, I can author an Accessibility Conformance Report (ACR) using the Voluntary Product Accessibility Template (VPAT). This detailed report outlines the accessibility features and compliance levels of your product, highlighting areas that cover ADA Section 508 and/or WCAG standards. If you prefer a less formal route, I can also author an accessibility statement. By providing a clear and comprehensive VPAT ACR or accessibility statement, I help ensure transparency and compliance, assisting organizations in demonstrating their commitment to accessibility and identifying areas for improvement.

Top-Rated QA Tester with 100% Job Success Score. I specialize in manual testing for websites and mobile apps — finding the bugs that automated tools miss. I deliver clear, organized bug reports with exact steps to reproduce, so your dev team can fix issues fast. Fast turnaround, thorough testing, zero fluff.

U.S.-based Quality Assurance & AI Evaluation Specialist with 8+ years of experience in high-volume calibration, performance review, and training data creation. I bring strong attention to detail, consistency, and the ability to apply clear guidelines when reviewing and rating outputs. At Royal Caribbean, I was selected as a model agent whose customer interactions were used as training examples for new team members. I regularly participated in QA calibration discussions, evaluated performance against strict standards, and provided structured feedback on quality and consistency — skills that directly translate to AI data annotation and model evaluation work. I am now focused on helping AI teams improve model performance through accurate, reliable annotation and quality review. Services I offer: • AI response evaluation & preference ranking • Image & text data annotation • QA review & feedback on AI-generated content • Content moderation & guideline-based rating • Data entry, cleaning & Excel organization • Usability testing & honest feedback I am detail-oriented, consistent, and reliable. I follow instructions carefully, maintain high accuracy, and deliver quality work independently. Available for both short-term projects and ongoing annotation work.