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Dedicated IT technician with 9+ years of experience in maintaining and troubleshooting multiple platforms. Seeking to progress my career in evaluating and maintaining Microsoft and Office 365 platforms. Works strategically and collaborates with cross-functional teams. Aligns end-user needs with long-term solutions to complex challenges. Adept troubleshooter consistently focused on identifying, isolating, and resolving technical issues. Active Certifications: Microsoft Certified Solutions Associate: Office 365 Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Teams Voice Engineer Expert Microsoft 365 Certified: Teams Support Engineer Specialty Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate Professional Skills: Customer Service: Expert Troubleshooting: Expert Office365 Administration: Expert Teams & Skype for Business: Expert VoIP: Advanced Powershell: Advanced Windows Server: Intermediate Networking: Competent Linux: Beginner

Is your hair on fire? I specialize in relationships with my customers. I understand the issue quickly and work to resolve your computer problem in short order. Contact me for your remote computer servicing, systems administration, conferencing setups, security audits, virus prevention, podcast setup, audio upgrades and more. Experienced Computer Support Specialist that has been in the business for numerous years. Comptia A+, Server+, Network+, Security+, Cisco CCNA, CCNA/Voice, CCNA/Wireless, Microsoft MCP, MCDST, MCTS, MCITP, and MCSA Certified in Microsoft Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016. I have built custom desktops and I have serviced various desktops, laptops, and smartphones that have been released. Well-versed in the technological sector. Very knowledgeable and always give clear verbal answers to all questions. Reliable service and support. Customer satisfaction always key.

I’m a backend and full-stack software engineer with experience building web applications, APIs, databases, automation tools, integrations, and production systems. My background includes C#, JavaScript, Perl, PHP, SQL, REST APIs, MySQL, PostgreSQL, WordPress, Linux, Azure, and Git. I focus on practical software that improves business operations, replaces manual processes, and is reliable in day-to-day use. I’m comfortable handling the full development lifecycle, including requirements, architecture, development, deployment, troubleshooting, maintenance, and user support.

👑 Expert Vetted - Top 1% of talent on Upwork ⭐️ Top Rated - Highly rated for the work provided 🎯 100% Job Success Score 🕒 600+ hours on Upwork ✅ 30+ years of experience ✅ 50+ projects delivered here on Upwork With over three decades of experience under my belt as a network and security engineer, I've traversed the ever-evolving landscape of LAN/WAN network design, network security, firewalls, implementation, and maintenance. My expertise is not merely a testament to time, but also backed by credentials including Cisco CCNP (route/switch), a Cisco CCDP for network design, and a PCNSE for Palo Alto Networks. I am always available for consulting for short-term and long-term projects. Thank you.

I modernize Cisco UC for mid-enterprise teams: CUCM 8–15 upgrades, Webex Calling migrations (Local Gateway/CUBE), dial-plan redesign, Unity & UCCX. 100% JSS, Top Rated, 90+ projects delivered with low-risk, zero-downtime cutovers. What you get • Webex Calling migrations (Local Gateway on CUBE, SRTP/TLS, E911/RedSky) • CUCM/Unity/UCCX upgrades & health checks (8.x→15.x) • CUBE/SBC setup for SIP trunks (TLS/SRTP, dial-plan/E.164) • Expressway MRA, Jabber → Webex app transitions, site cutovers Selected outcomes • 2,500-phone CUCM→Webex cutover, zero downtime, E911 verified • CUBE hardening + SIP normalization, eliminated 606/47 & one-way audio • CUCM, Unity Connection, UCCX upgrades with little to no down-time How I work 1. 30-min discovery + artifact review (config, call flows, carrier details) 2. Plan: risks, rollback, test matrix, success criteria 3. Implement in waves; validate CDR, media, and E911 Why me Top Rated, 100% JSS, 90+ Upwork jobs. 24+ yrs Cisco UC. CCNP Collaboration. Let’s start Send your current topology + target state. I’ll come back with the migration plan and a fixed-scope quote.

Over 30 years of contact center experience. Pivotal participant in many large contact center design and migration efforts. Cisco UCCE and Avaya are the best examples. Lately lots of 3CX,FreePBX and Asterisk assignments. Almost every call center change or migration requires a new recording. All of the recordings can be in the same voice making for a better user experience. We have invented a new scenario that allows us to provide our clients a Google TTS methodology. If the client can provide the text, we can turn the recordings around in very short order. We can do English, Spanish and many other languages. This is a very exciting technology shift that allows us to make the new recordings in minutes at at a very affordable price.