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Top 1% AI Voice and Automation Architect. 15+ large automation systems, 30+ multilingual Voice AI Agents over last 3 years across multiple industries. I automate small businesses that rely heavy on conversational AI - Voice AI agents, SMS, emails, chatbots. Keeping everything together in CRM with clean reports. My clients come usually from home services, car rentals, real estate and similar business - they have solid business, good reviews but stuck in operations. My approach: 1. Architecture first. With AI, executing the actual automation is much easier now. The hard part is designing the system right from the start - that’s why I focus a lot on understanding your business and plan priorities with you. 2. Weekly deployments. I structure the project into weekly iterations so you get value as soon as possible and we get users feedback. 3. AI-native documentation. Everything I build is documented in a format your own AI assistant (Claude or ChatGPT) can read. I connect it directly to your assistant so your team can just ask it. Voice Agents for inbound and outbound systems. I build reliable, production ready agents: - Low latency, high accuracy - Highly personalized calls - pull data from your CRM/DB before call - Multilingual (English, Spanish, French, Arabic) - Multiple industries (Home Services, Automotive, Recruiting, Healthcare) - Connected to ecosystem(CRMs, Calendars, PBX/VOIP systems/SIP) - Qualifications, Objection Handling, Appointments, Call Transfers, SMS The stack I work with: - WebRTC/Pipecat/Livekit/Ultravox for complex agents - Retell, Elevenlabs, VAPI for simple agents - n8n, make, zapier for automations - MCP servers to connect system with Claude/GPT assistants - Claude Code for rapid development in Python and JS - Twilio, Telnyx, custom SIP trunks - GoHighLevel, Hubspot, Zoho, Pipedrive - Clay, Apollo, Instantly, Smartlead - Supabase, Airtable, Clickup I'm bringing my 14 years software engineer, devops, tech lead experience to build Voice agents in a proven, agile and modern approach: - Evaluations driven development. Building Voice Agents based on datasets of multiple scenarios on how real conversations might go(qualifications, obj. handling, appointments, etc) - Versioning agents and automations in Github - Fine tuning/dynamic flows for complex agents - Kubernetes for custom deployments and handling of 100+ calls concurrently Languages I worked with when building Voice Agents: - English - French(Quebec) - Spanish - Gulf Arabic - Dutch I have own toolset/frameworks to build and evaluate voice ai agents rapidly.

I build and fix CRM and AI automations that capture leads, qualify them, book appointments, update pipelines, and keep follow up moving. My core work is in n8n, GoHighLevel (GHL), HubSpot, Retell, Vapi, Make, Zapier, APIs, and webhooks. Most of my work falls into two areas: fixing existing systems that are unreliable or difficult to maintain, and building complete automation systems from scratch. What I can help with: CRM automation: Lead routing, pipeline stages, contact matching, deduplication, field updates, follow up logic, tasks, notifications, and reporting. AI voice and chat agents: Inbound and outbound agents for lead qualification, appointment booking, objection handling, CRM updates, human handoff, and tool or function calls. Workflow automation: n8n, Make, and Zapier workflows connecting CRMs, forms, calendars, databases, AI models, messaging channels, and internal tools. API and webhook integrations: REST APIs, webhooks, JSON payloads, authentication, data mapping, retries, error paths, and synchronization between systems. CRM setup and cleanup: GoHighLevel (GHL), HubSpot, Zoho, Pipedrive, Monday, and Airtable, including pipelines, fields, workflows, lead management, and system migrations. I have 18+ years of experience across software, systems, solution consulting, pre sales, and automation. That background helps when a project involves more than connecting two apps and requires understanding how the CRM, automation, AI, data, and business process should work together. I can help with a single broken workflow, an API issue, or a larger system involving multiple tools. I work directly on the implementation, test the important edge cases, and make sure the logic is understandable when the project is handed over. I also work with OpenAI, Claude, ElevenLabs, Twilio, Supabase, Node.js, Python, MongoDB, and custom REST APIs when the workflow needs functionality beyond standard no code actions. If something is already broken, send me the current setup and where it is failing. If you are building from scratch, send me the process you want automated and the systems involved. I can usually identify the main technical considerations quickly.

Upwork Expert Vetted (top 1%) | Senior AI/ML Architect/Engineer with Global Orgs | Fractional CTO/Director/SVP | 16+ years in Cloud and Software Architectures | ex IBM, CDW, JP Morgan | Former Honor Roll Grad | Cybersecurity Incident Responder | Seeking full-time | Capable of clearing $200 20x Claude token windows (bandwidth) Hi, I'm Don, a transformative technology leader and long time principal architect. Since 2011, I have been driving transformations for successful startups, scale-ups, SMEs, and enterprises like TELUS, Google, IBM, JP Morgan, CDW, and Walt Disney Parks and Resorts. I am able minded and have hands-on technology daily, certainly capable working as a lead AI/ML engineer/architect, expert web and software designer/developer, security specialist, consultant, and director who can effectively design, build, plan, and manage using methods that bring true value. Several orgs have depended on me to launch their business, or prevent the collapse of an existing one, and I've delivered every time. I've been leading management and architecture initiatives for full-projects across government and industry regulated environments, cloud, AI/ML, governance and ethics, data, web, SaaS, InfoSec, networking, and systems since 2011. I've also worked with orgs specializing in industry firsts in AI, government, finance, energy, eCommerce, CRM/ERP, blockchain and crypto, environmental, construction, facilities management, education, data processing, GPU data centers, enterprise SaaS, cyber security,--and a variety of Azure, Google Cloud, and AWS Partners. Come and find out why so many clients trust me.. Your project done right --it matters to me too. 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 ‧ Mini-MBA in AI from Rutgers University (2025) ‧ Deans Honor List grad from ITAS at VIU (2012) ‧ IEEE Member & TrueNorthCTO contributor ‧ Google Cloud Certified Professional Cloud Architect ‧ Microsoft Certified Azure Solutions Architect Expert ‧ Original founder of Cloud Pathfinder Services Inc. ‧ Awarded with the Upwork Expert Vetted label (Top 1%) in 2020 ‧ Offered a co-founder role during existing employment on two separate occasions ‧ I have more written work recommendations then you'll have time to read 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐈𝐦𝐩𝐚𝐜𝐭 I give back to our local community through volunteering to feed the homeless, was formally recognized by the Salvation Army for volunteer work supporting marginalized communities. I believe in equality in the workplace, and push hard to make a difference in the life of others. After being hand selected by my professors to be a board member for a nationally recognized First Nations conference at Vancouver Island University in 2011, I was also given the opportunity to assist the Governor General of Canada during the conference. I'll bring this same drive for excellence to your organization or project. Your projects done right --it matters to me too. . ******* Key terms: 14 programming languages, Google Workspace, Office 365, Anthos, Lovable.dev, CFO, CIO, Incubator, Pytorch, Pinokio, LM Studio, Orpheus TTS, voice agents, PBX, Vertex AI, AIOps, MCP, RCA, xAI, ITSM, ITIL, SRE, DevSecOps, LLMOps, LLM, Vector, federated learning, neo4j, CNN, DNN, RNN, Jupyter, NLP, OCR, Textract, Pyspark, Yuma consensus, Apache Spark, Hadoop, TensorFlow, LangGraph, MLOps, Claude Code, Clawdbot, Moltbot, Anthropic, mask2former, transformer models, graph neural network GNN, CAD recognition, roboflow, huggingface, Graph DB. base44, CVat, spec driven development, foundation models, Bittensor, validator, Windows, Linux, Apache Nutch, API, AWS, Active Directory, App Service, Cosmos DB, Azure DevOps, Asynchronous, Firewall, Functions, IAM, Key Vault, Azure Kubernetes, AKS, Logic Apps, Azure Policy, PostgreSQL, Site Recovery, Azure SQL & SQL MI, Synapse Analytics, Full-stack, senior architect, principal senior engineer, CentOS, ChatGPT, Cloud Armor, TCP/IP, Cloud Vision, Cloudflare, CIS, COPA, CRM/ERP, Cursor, Data Warehousing, database architect, Dataprep, Dataproc, Dataflow, Datastore, Debian, DNS, Document AI, Elastic, ETL Pipelines, ELT, EventArc, Exchange, F5, Firebase, Financial strategy, Funding, Data Room, Gantt, Cloud API integrations, Landing zone, GCP, Google CLI, IAM & Identity, Instance Groups, ISO 27001 & 43001, Kubernetes Engine GKE, DevOps, Jira, clickup, LangChain, LAMP, low code, Lucid, Marketing, MLOps, Mobile, Monday, no code, Nginx, Compliance, GDPR, HIPPA, EU AI Act, Pub/Sub, RAG Model, Rafay, Red Hat, Security audits, VC funding, SharePoint, SOC 2, Spanner, Stackdriver, Streamlit, Terragrunt, Terratest, Ubuntu, jfrog, vNet, Vibe Coding, Visio, VMware, VPN, VPC, Web development, Wireshark, Windows, DCs, Zabbix, Obsidian, Perplexity, Jeeva, Google Labs, Gumloop, Gamma , loop prompting, loop based development, global architecture, MCP, Astra,

AI Engineer | Building Production-Ready AI Systems That Scale, LangGraph, RAG, Voice AI, Agentic Workflows I'm Najab, an AI Engineer and Full Stack Architect with 5+ years delivering production-grade AI systems and 90+ completed AI projects. I help growth focused enterprises save time and scale by replacing manual chaos with revenue generating AI systems. CLIENT SUCCESS STORIES Strava (180M Users): Contributed core development to Strava, the world's leading fitness companion for runners and cyclists, using Swift for iOS and Node.js with MongoDB and Express.js on the backend. Engineered real-time GPS tracking for distance, speed, elevation, and routes, plus post-activity analytics, on a platform that handles millions of concurrent users with high performance and privacy. Sensely (285k Users): Built an AI-driven healthcare engagement platform powered by conversational AI and NLP. An avatar-based virtual nurse assesses symptoms, guides patients to the right care, and delivers personalized health recommendations, fully integrated with healthcare systems and insurance services on secure, scalable infrastructure trusted by hospitals. TECHNICAL STACK AND SKILLS Languages: Python (FastAPI, Django, Flask), JavaScript/TypeScript (Node.js, NestJS, React, Next.js). AI Orchestration: FastMCP, LangGraph, LangChain, AutoGen, CrewAI, OpenAI, Claude. RAG. Vector Databases: Pinecone, Qdrant, ChromaDB, pgvector. Automation: n8n, Zapier, Make, Celery, Docker. Voice AI: Retell AI, Vapi, ElevenLabs, Deepgram, Twilio. Security: NVIDIA NeMo Guardrails, kernel-level sandboxing, data sovereignty reviews. Reliability: DeepEval, Braintrust, Evaluation-Driven Development (EDD). HOW I ENGINEER AI SYSTEMS I design modular, scalable agents around your exact workflows, not generic templates. Every system is built to integrate cleanly with your CRM, ERP, and SaaS stack and engineered to keep delivering value long after launch. Every project starts with a clear technical specification defining features, functions, and interactions upfront. You get predictable delivery, transparent communication, and zero surprises during development. If you’re aiming to elevate your AI projects into production-grade solutions, let’s collaborate. Send your project details, and I’ll provide insights and a roadmap within hours. AI Engineer | Senior AI Engineer | AI Engineering | AI Developer | LLM Engineer | Machine Learning Engineer | AI Solutions Architect | AI Forward Deployed Engineer | FDE | AI Consultant | AI Agent Development | AI Automation | LLM Integration | RAG | Retrieval Augmented Generation | ChatGPT API | Claude API | OpenAI API | Anthropic Claude | GPT-4 | Gemini | LangChain | LangGraph | CrewAI | AutoGen | FastMCP | Prompt Engineering | Fine-Tuning LLMs | Multi Agent Systems | Agentic AI | Generative AI | AI Chatbot Development | Chatbot Developer | Conversational AI | Voice AI Agent | Voice Agent Developer | AI Voice Assistant | AI Phone Agent | AI Powered SaaS | SaaS Development | Full Stack Developer | Next js | React | Node js | NestJS | TypeScript | Python | FastAPI | Django | Flask | API Development | API Integration | Microservices Architecture | n8n Automation | Make | Zapier | Business Process Automation | Workflow Automation | CRM Automation | Twilio Integration | VoIP AI | Call Center AI | Speech to Text | Text to Speech | Vapi | Retell AI | ElevenLabs | Deepgram | Document AI | Intelligent Document Processing | OCR | Data Extraction | Vector Database | Pinecone | ChromaDB | Knowledge Base Development | AI Copilot | MCP | Model Context Protocol | AI Evaluation | LLMOps | PostgreSQL | MongoDB | Redis | Firebase | AWS | Docker | CI/CD | MVP Development | AI Workflow Orchestration | Machine Learning | Deep Learning | NLP | Natural Language Processing | Semantic Search | Embedding Models | AI Integration Specialist | Healthcare AI | Enterprise AI Solutions | WhatsApp Automation | Pipedrive | Salesforce | HubSpot.