Hire the Best Zoho CRM Developers
in Albania

Hi, I’m Lenna a Customer Support Specialist and Administration & Operations Assistant with 4+ years of remote experience supporting eCommerce, SaaS, wellness, and online service businesses across the UK, Europe, and the US. Since November 2022, I have been working fully remotely, helping companies deliver outstanding customer experiences while also supporting daily operations, internal coordination, and administrative processes. I specialize in customer communication, ticket management, order support, refunds, escalations, and operational organization in fast-paced remote environments. I am highly experienced in handling customer support through email, live chat, and phone while maintaining professionalism, empathy, and fast response times. I am comfortable managing high-volume workloads, following SOPs, and working closely with international teams. Some of my latest projects include: • Well Gummies – Wellness Project Provided customer support for a wellness-focused brand, assisting customers with orders, subscriptions, refunds, product-related questions, and general inquiries while ensuring a positive customer experience with empathetic and solution-oriented communication. • SiraatsKitchen Handled customer inquiries, refunds, returns, order tracking, and operational support using Shopify, Zendesk, Slack, Gorgias, Ecomflow, and Google Sheets. I coordinated internal processes, tracked customer cases efficiently, and ensured smooth communication between teams and customers. I also worked with companies such as Bloom & Wild (UK), Tobios, and Advisera Expert Solutions Ltd, where I gained strong experience in: High-volume ticket management Customer retention and satisfaction Refunds & order processing Administrative support Course & webinar coordination Data entry & transaction processing Escalation handling Internal team communication Process improvement and documentation I am known for being reliable, detail-oriented, organized, and highly responsive. I genuinely enjoy helping customers and supporting businesses by improving workflows and maintaining excellent service standards. Core Skills & Tools Customer Support: Email Support Live Chat Support Phone Support Ticket Management Escalation Handling Helpdesk & CRM Tools: Zendesk Gorgias HelpScout Re:amaze HubSpot Zoho Desk eCommerce & Operations: Shopify Plus WooCommerce Ecomflow 2Checkout Refund & Order Management SOP Documentation Communication & Productivity Tools: Slack Notion Zoom Google Workspace Google Sheets AI & Productivity: ChatGPT for workflow optimization and customer support productivity Languages: English — Fluent Albanian — Native Serbian — Good Spanish— Good I am currently open to both part-time and full-time remote opportunities and would love to support businesses that value strong communication, organization, and exceptional customer experience. If you are looking for someone dependable, proactive, and customer-focused, I would be happy to work with you.

I am a Lead DevOps Engineer and Site Reliability Engineer (SRE) with 12+ years of experience building and operating large-scale, highly available AWS platforms. I have led infrastructure efforts across multiple startups and companies, designing efficient CI/CD pipelines, Kubernetes clusters, and Terraform-managed infrastructure. I currently serve as Technical Lead for a Kubernetes platform, mentoring a team of 8 engineers while managing Amazon EKS production clusters running more than 10,000 pods across mission-critical workloads. I specialize in AWS, Kubernetes, Amazon EKS, Terraform, Ansible, Docker, Helm, GitOps (FluxCD, Argo CD), GitLab CI/CD, GitHub Actions, and cloud-native platform engineering for highly available production environments. My expertise includes: • AWS architecture: EKS, EC2, VPC, IAM, RDS, Aurora, S3, Route 53, ALB/NLB, KMS, and CloudWatch • Kubernetes, Helm, GitOps, autoscaling, networking, storage, security, and troubleshooting • Terraform, Ansible, CloudFormation, and Infrastructure as Code • GitLab CI/CD, GitHub Actions, Jenkins, Argo CD, and FluxCD • Prometheus, Grafana, Loki, Elasticsearch, and observability/monitoring • SRE practices: on-call incident response, production monitoring, postmortems, and high-availability architecture • Python for automation and tooling • Multi-cloud experience across AWS, Azure, and Google Cloud Platform I can help with AWS and Kubernetes architecture, EKS troubleshooting, Terraform automation, CI/CD and GitOps, cloud migrations, observability, cost optimization, and production incident response. I have been an AWS Certified Solutions Architect since 2017 and hold a Master of Science in Computer Science from the University of Tirana. I focus on reliable, secure, maintainable solutions with clear communication and practical delivery.

Hello! I'm a Project Management Professional (PMP) certified with a BA in Mathematics, bringing extensive experience in IT Project Management, Sales, and Data Analysis. Fluent in English, German (B1), Albanian (native), and Serbian/Croatian, I offer a diverse skill set and a commitment to excellence. My expertise includes managing complex projects, analyzing data to drive business decisions, and optimizing sales processes. I'm proficient with a wide range of tools and CRMs, including Power BI, Zoho, Smartsheet, Salesforce, MS Dynamics, Confluence, Jira, Trello, Notion, SyncroMSP, Monday.com, and many more. I pride myself on delivering results and ensuring client satisfaction. I won’t consider a project complete until you’re 100% happy with the outcome. Let's work together to achieve your goals!

👋 Hi, I'm Duka! I have been a Google Workspace Migration Expert since 2006—yes, almost two decades of experience! As a Top-Rated Plus Freelancer with a 100% Job Success Score, I specialize in seamless Google Workspace and Microsoft Office 365 migrations, helping businesses enhance their Digital Workspace and optimize productivity while reducing costs. 🚀 Why Choose Me? ✅ Top 3% of Talent on Upwork ✅ 330+ 5-Star Reviews ⭐⭐⭐⭐⭐ ✅ Certified Google Professional Workspace Administrator ✅ ISO/IEC 27001 Information Security Senior Lead Implementer ✅ MSc in Software Engineering & Telecommunications ✅ Executive MBA from the University of Sheffield, UK I have successfully completed 330+ projects, including Google Workspace to Microsoft Office 365 migrations, Google Workspace tenant-to-tenant migrations, Digital Workspace optimization, Google Workspace Enterprise Plus security audits, and AI-driven automation solutions for businesses across the USA, Canada, UK, and Europe. 🚀 From fast-growing SMEs to global corporations with 35,000+ employees, businesses have relied on me to drive digital transformation, optimize workflows, and strengthen security, ensuring seamless and efficient operations. I specialize in Google Workspace email migration, Microsoft 365 deployments, and email deliverability optimization (SPF, DKIM, DMARC compliance). 💡 Services I Offer: 🔹 Google Workspace & Microsoft Office 365 Migrations: ✔️ Migrate from Microsoft Office 365 / Microsoft Exchange to Google Workspace ✔️ Migrate from IMAP servers (Gmail, Rackspace, Zoho, etc.) to Google Workspace ✔️ Migrate from Google Workspace, IMAP, Rackspace to Microsoft Office 365 ✔️ Data migration from Dropbox, Google Drive, OneDrive, SharePoint, Box to Google or Microsoft 🔹 Google Workspace Enterprise Plus & Microsoft 365 Administration: ✔️ Manage & optimize Google Workspace Enterprise Plus environments ✔️ Provide Super Admin training and ongoing support ✔️ Integrate Google Workspace with Slack, Monday.com, Zoom, and other cloud services ✔️ Security management: Organizational units, 2FA, compliance audits 🔹 Email Deliverability & Security (SPF, DKIM, DMARC): ✔️ Fix email deliverability issues & configure SPF, DKIM, DMARC for Gmail & Yahoo compliance (2024 update) ✔️ Conduct Google Workspace / Microsoft 365 security audits ✔️ Implement ISO 27001 best practices for Google Workspace security & compliance 🛠️ Services : 🔹 Google Workspace Migration, Office 365 Migration, Email Migration, Gmail Migration 🔹 Microsoft Office 365 Engineer, Google Workspace Deployment, Google Workspace Admin 🔹 DNS, SPF, DKIM, DMARC, Email Security, WHM cPanel, IT Project Management 🔹 Digital Transformation, AI, ChatGPT, Automation 📅 Ready to streamline your business operations? Let’s start your Digital Transformation journey today! 💬 Send me a message, and let's discuss your project!

Hello and welcome to my profile. My name is Egzon and I bring a strong blend of experience in customer support, operations, sales, research, and AI data training. Over the past years I have supported teams with communication, workflow organization, data accuracy, and multilingual projects across different industries. I work with a structured approach, learn new processes quickly, and deliver results you can depend on. Throughout my professional background I have: 📞 Worked extensively with DACH customers in high volume environments I handled calls, emails, live chats, technical issues, and escalations for projects involving service providers such as Vodafone and a major antivirus company. My work required patience, clarity, and consistent follow-ups to ensure each customer received professional support. 📋 Led teams and supported training and communication As a team lead I interviewed, hired, onboarded, and trained new agents. I created personalized sales pitches, monitored performance, guided quality improvements, and helped new staff understand workflows faster. This gave me strong coordination and leadership skills. 🧾 Supported operations and administrative tasks for companies in Austria and Germany I tracked invoices, organized monthly expenses, separated billing categories, updated systems such as HubSpot and Zoho Invoice, cleaned and structured Google Drive folders, and prepared simple income and cost summaries. These tasks helped maintain clean and reliable back office processes. 🔍 Performed structured research and maintained accurate data I worked on projects where I researched missing business information, verified data accuracy, updated outdated entries, monitored metrics multiple times per day, and entered the results directly into internal systems. I stay consistent with accuracy even on repetitive tasks. 🤖 Contributed to AI data training across multiple modalities I worked on multilingual projects involving text, audio, image, and video. My responsibilities included annotation, evaluation, translation, and quality reviewing. I also verified data accuracy for internal systems and supported lead generation projects through Airtable, Google, websites, and social media. Because I am comfortable with a wide range of tools, I adapt easily to new workflows and systems. I have experience with Google Workspace, Microsoft Office, Airtable, Trello, Jira, CRM platforms, and various internal tools used for support, organization, and project coordination. I am confident in my ability to: • Manage customer communication and support tasks with clarity • Organize administrative work and keep operations structured • Research and document information accurately • Support project coordination and workflow planning • Learn new platforms quickly and maintain consistent performance • Communicate fluently in Albanian, German, and English Here are some tools and areas I work with: 📋 Team Leadership and Training 📞 Customer Support (Phone, Email, Chat) 📈 Sales, Lead Generation and Negotiation 🧾 Invoice Tracking and Administrative Support 🗓 Project Management Tools (Trello, Jira, Airtable) 💬 Trilingual Communication 🗂 Google Workspace and Microsoft Office 🔍 Data Research and Organization 🤖 AI Data Training, Annotation and Evaluation 🎧 Audio Transcription If you are looking for a dependable, multilingual professional who understands customer support, operations, AI workflows, research and data accuracy, I would be happy to support your project or business goals.

Are you looking for a reliable specialist to streamline and automate your CRM processes? Look no further! With over 5 years of experience in the field, I am a dedicated CRM Automation and Integration Specialist focused on optimizing business workflows and enhancing productivity. My Expertise Includes: GoHighLevel (GHL): Custom Implementation: Tailored setup and configuration of GoHighLevel to meet your business needs. Automated Workflows: Design and deployment of robust workflows, pipelines, and campaigns to boost client engagement and operational efficiency. Integrations: Seamless integration with third-party tools and platforms using APIs, webhooks, Zapier, Make (formerly Integromat), and custom connectors. Client-Centric Campaigns: Building automated follow-ups, email sequences, and SMS campaigns to nurture leads and drive conversions. Technical Troubleshooting: Rapid resolution of any system or integration issues to ensure uninterrupted operations. Zoho CRM & Zoho Apps: Customized Solutions: End-to-end setup and customization of Zoho CRM to align with your unique business goals. Zoho Suite Integration: Connection of Zoho CRM with Zoho Books, Zoho Campaigns, Zoho Desk, and other Zoho apps for a unified ecosystem. Workflow Automation: Implementation of custom workflows, deluge scripting, and functions to eliminate manual tasks and improve accuracy. Data Migration: Seamless transfer of data from legacy systems to Zoho CRM with minimal downtime and zero data loss. Advanced Reporting: Creation of detailed dashboards and reports to provide actionable insights for strategic decision-making. General CRM Integration: Expertise in linking CRMs with email marketing platforms, accounting software, and customer service tools. Use of integration tools like Zapier, Make, and APIs for efficient and error-free data flow. Consulting on CRM best practices, data management, and automation strategies to maximize your ROI. Why Work With Me? Tailored Solutions: Your business is unique, and so are my solutions—customized to meet your specific requirements. Proven Results: A strong track record of CRM implementations and integrations that streamline operations and drive growth. Comprehensive Support: I offer ongoing maintenance and optimization to ensure your CRM evolves with your business. Clear Communication: Transparent updates and open collaboration every step of the way.