Role Description To provide exceptional service to Koala’s customers ensuring we continually surprise and delight them with every interaction with us across every platform. Our number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to deliver happiness and satisfaction. Within our team we provide both exceptional inbound Customer Service and also outbound Customer Engagement roles, with our focus on building Customer Loyalty. We are looking for full-time, part-time and contract customer service specialists to join Koala to support the team as the business is growing. Key Responsibilities Deliver high-class frontline customer service interactions and operations that meet or exceed our CSAT and ticket handling targets Engage with our customers across a number of platforms: live chat, phone, email, social media enquiries & onsite showroom Responding to high volume customer enquiries, requests and communications Proactively reach out to customers who have recently received their order, and engage to obtain feedback around their end-to-end experience Process customer returns and warranties focusing on the customer service recovery paradox Deliver contact centre services that achieve or exceed OKRs Support the implementation of operational initiatives to continually improve the Customer Experience Process tickets according to Koala’s protocols and processes Identify opportunities to add value to every customer’s experience Be proactive in your approach to solving customer problems and complaints Support customers through any return or warranty needs Continually promotes our brand and products by being helpful and informative Ideal Background 2+ years of experience in a customer service specialist (or similar) role within a call center environment Exceptional customer service, active listening, and well developed verbal and written communication skills, together with a professional phone voice Experience in a high-volume fast paced inbound and outbound phone environment Great attitude and willingness to learn and progress in your career Did we mention that empathy is a must have? Our candidates are no different to our customers and are at the heart of the business and an empathetic approach is a must at every touchpoint You love people and thrive on supporting them Near perfect grammar, english written and verbal skills Experience handling returns and warranties

We are seeking a reliable and professional Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues efficiently, and delivering a high-quality customer experience across multiple communication channels. This is a remote contract position with flexible hours. We are looking for someone who is responsive, detail-oriented, and committed to providing excellent service. Responsibilities 1. Respond to customer inquiries via email, chat, and/or phone in a timely manner 2. Resolve customer issues professionally and efficiently 3. Maintain accurate records of customer interactions 4. Escalate complex issues to the appropriate team member when necessary 5. Follow company guidelines and service standards 6. Provide feedback on common customer concerns to help improve processes Requirements 1. Proven experience in customer service or support roles 2. Strong written and verbal communication skills 3. Ability to remain calm and professional in challenging situations 4. Strong problem-solving skills 5. Reliable internet connection and ability to work remotely 6. Ability to use CRM systems and communication tools (or willingness to learn)

We are seeking a Customer Service Representative to answer inbound calls for 4 hours a week from 9am-5pm EST. The ideal candidate must be comfortable on the phone and excel at communicating with people. A positive and friendly demeanor is essential for this role.

We are seeking a Customer Service Representative to manage inbound calls and perform light administrative tasks for our growing home services company. The ideal candidate will have experience with ServiceTitan and be able to provide exceptional customer service while efficiently handling customer inquiries. Responsibilities include answering inbound calls through our cloud-based phone system, scheduling service appointments, resolving customer concerns, and completing administrative tasks as needed. As the first point of contact for our customers, you will be responsible for delivering a friendly, professional, and empathetic experience on every interaction. You will answer calls for HVAC, plumbing, and electrical service requests, gather accurate customer information, schedule appointments, explain service processes, and ensure calls are properly documented within ServiceTitan. Our phone system is fully cloud-based, so candidates must be comfortable using computer-based communication tools, navigating multiple applications simultaneously, and maintaining a reliable internet connection while working. The ability to remain calm under pressure, multitask, and maintain a high level of customer satisfaction is essential. Additional responsibilities include updating customer accounts, processing basic administrative requests, coordinating with dispatch as needed, reviewing technician schedules for availability, and assisting with outbound calls when necessary. The ideal candidate is dependable, detail-oriented, organized, and comfortable working in a fast-paced environment while maintaining accuracy and professionalism. Previous experience in the home services industry and proficiency with ServiceTitan are strongly preferred.

Customer Service Virtual Assistant (Medical Scheduling) | 5 Hours/Week | Remote We're looking for a reliable, organized, and friendly Customer Service Virtual Assistant to join our growing telehealth practice. This is a part time remote position (approximately 5 hours per week) focused on helping referred patients schedule their medical nutrition appointments. Our patients are located across the United States, so you must be available to make outbound calls during Pacific Standard Time (PST) business hours. Responsibilities * Call referred patients to introduce our practice and assist them with scheduling their appointments. * Follow up with patients who have not yet scheduled. * Answer basic questions about the scheduling process and our services. * Document all outreach and patient interactions accurately. * Maintain organized records within our CRM and EMR systems. * Coordinate with our internal team regarding referrals and scheduling updates. * Ensure a professional, compassionate, and patient centered experience on every call. Requirements * Excellent English communication skills with a warm, professional phone presence. * Previous customer service or medical scheduling experience preferred. * Experience working with CRM systems (HubSpot, Salesforce, or similar). * Experience using an EMR/EHR system. * Highly organized with exceptional attention to detail. * Comfortable making outbound phone calls. * Reliable internet connection and quiet workspace. * Able to work independently and manage follow up tasks without close supervision. Schedule * Approximately 5 hours per week. * Must be available to make calls during Pacific Standard Time business hours (Monday through Friday). Nice to Have * Experience working in a healthcare, telehealth, or medical practice. * Familiarity with insurance based healthcare or patient referrals. To Apply Please record a short loom on loom.com that includes: * A brief summary of your customer service or patient scheduling experience. * Which CRM and EMR systems you've used. * Your availability during PST business hours. We're looking for someone who is dependable, compassionate, and enjoys helping patients get connected with the care they need.

We are seeking a dedicated and detail-oriented customer service representative to join our team. The ideal candidate will have excellent communication skills and be able to handle customer inquiries efficiently. Responsibilities include responding to customer emails, resolving issues, and providing product information. This is a part-time role with flexible hours, perfect for those looking to balance work and other commitments.

We are hiring motivated and dependable Remote Customer Service Representatives to join our growing support team. You will assist customers, resolve inquiries, and ensure a positive and professional customer experience while working remotely. Key Responsibilities * Handle customer inquiries via phone, email, and chat * Provide information about services, products, and policies * Resolve issues in a timely and professional manner * Document customer interactions accurately * Escalate complex issues when needed * Maintain professionalism and confidentiality * Meet performance and customer satisfaction standards Qualifications * Strong communication and interpersonal skills * Basic computer skills and ability to use online tools * Good problem-solving and multitasking abilities * Reliable internet connection and quiet workspace * Ability to work independently and stay organized * Positive attitude and willingness to learn * Customer service experience is a plus, not required Benefits * Fully remote position * Flexible schedule * Paid training and onboarding * Supportive team environment * Career growth opportunities * Competitive compensation We are looking for reliable individuals who are passionate about customer service and delivering great experiences.

Our company is seeking a skilled and experienced individual to answer phones and engage in moderate real time complex problem-solving. The ideal candidate will possess exceptional interpersonal skills to effectively handle customer interactions and resolve issues efficiently. Strong communication and analytical skills are essential for this role.

We are a locally owned weekly print newspaper in Indiana serving readers, businesses and communities throughout our region. We are fortunate to have a steady stream of advertising inquiries, customer requests and subscription-related activity, and we are seeking a detail-oriented contractor to help ensure those interactions are handled accurately, professionally and promptly. This is a remote, contract-based position requiring approximately 10-15 hours per week, with availability during U.S. Eastern business hours. A typical week may include: * Processing advertising inquiries and orders received by phone and email * Assisting advertisers with questions about products, deadlines, pricing and publication schedules * Creating invoices, processing payments and maintaining accurate billing records * Following up on aging accounts receivable and outstanding advertiser balances * Maintaining accurate records in CRM, accounting and publishing systems * Reviewing publication schedules and advertiser commitments to ensure accuracy in print and digital products * Answering customer and subscriber questions by phone and email * Researching and resolving questions related to subscriptions, advertising, retail sales and other newspaper services * Documenting customer interactions and tracking follow-up tasks * Coordinating with other team members to ensure customer requests and advertiser commitments are fulfilled * Identifying opportunities to improve workflows, customer service processes and internal communication An ideal candidate: * Has at least 2-3 years of experience in customer service, client services, account management, billing, bookkeeping, accounts receivable or a related field * Is highly organized, detail-oriented and dependable * Has excellent written and verbal communication skills * Is comfortable interacting with customers by phone and email * Enjoys problem solving, researching answers and helping customers navigate issues * Is proficient with online software tools and willing to learn new systems * Is comfortable working independently in a remote environment * Has patience, professionalism and a positive attitude when working with customers and colleagues Experience with any of the following is helpful: * CRM software * Accounting and invoicing systems (Quickbooks or similar) * Google Workspace (Docs, Sheets, Gmail) * Slack or similar team communication tools * Publishing, media, advertising or subscription-based businesses Applicants must have: * Access to a quiet workspace suitable for making and receiving phone calls * Reliable high-speed internet service * A computer capable of running modern web-based applications We provide orientation and training on our systems, processes and publications to help ensure success in the role.

We are looking for an experienced Phone Support Customer Service Rep. This person will take inbound calls and send follow up emails as needed for those inbound calls. - We are willing to work with your schedule. - Looking for someone with a work from home setup conducive to handling inbound calls. Professional, secure, work setup. Limited background noise. Headset, etc. - Looking for someone that can take member calls with CONFIDENCE. Not afraid to jump on the phone and deliver exceptional customer service, email if sometimes it means following up via email (especially as you train and ramp up your knowledge!) - Experience doing customer service phone support. - Experience handling escalations. - Help with Tier 2 call back requests coming from our offshore Tier 1 customer support team. Looking for someone that has that phone support magic! ✨ Someone willing to jump into the queues right away and make a big impact. Room for growth or conversion to an employee for the right person!