NobleProg is seeking an experienced ITIL® 4 Foundation Trainer to deliver a live, instructor-led training for a corporate client seeking to strengthen their understanding of IT Service Management (ITSM) and prepare participants for the ITIL® 4 Foundation certification exam. This course introduces the modern ITIL® framework and demonstrates how organizations can create, deliver, and continually improve technology-enabled products and services while maximizing business value. Engagement Details Location: Remote Number of Participants: 12 Duration: 2 days Daily Rate: $1,100 per day Course Outline: https://www.nobleprog.com/cc/itilv4f NobleProg SOP: https://share.synthesia.io/a0788c6e-56d5-4da8-92c6-0d5c03ad6d52 Course Scope The training introduces participants to the ITIL® 4 framework and its practical application within modern organizations. Participants will gain an understanding of the ITIL Service Value System, guiding principles, service management practices, and how concepts from Lean, Agile, and DevOps contribute to delivering business value. The course should align with the official ITIL® 4 Foundation curriculum and prepare learners for the certification examination. Key Topics Include * Introduction to ITIL® and key IT service management concepts * The Four Dimensions of Service Management * The ITIL® Service Value System and Service Value Chain * The seven ITIL® Guiding Principles * Governance and continual improvement practices * Key ITIL practices, including Incident Management, Problem Management, Change Control, Service Request Management, Service Desk, and Service Level Management * General Management, Service Management, and Technical Management practices * The role of Lean, Agile, and DevOps in delivering business value * ITIL® 4 Foundation exam preparation and review Trainer Responsibilities * Deliver engaging, instructor-led ITIL® 4 Foundation training sessions * Facilitate discussions using practical ITSM examples and real-world scenarios * Adapt delivery to accommodate varying levels of participant experience * Guide participants through exam-focused concepts and practice activities * Encourage interaction and reinforce understanding through exercises and discussions * Prepare and deliver training materials in accordance with accreditation requirements Required Qualifications * Hold ITIL® 4 Foundation certification or a higher ITIL® credential * Be authorized to deliver accredited ITIL® 4 Foundation training or be affiliated with an Accredited Training Organization (ATO) capable of facilitating official exam vouchers * Strong understanding of IT Service Management principles and frameworks * Experience implementing or supporting ITIL practices within organizations * Previous experience delivering corporate or professional ITIL® training * Excellent presentation and facilitation skills * Ability to explain complex concepts in a clear and practical manner Preferred Qualifications * Experience preparing participants for ITIL® Foundation certification exams * Familiarity with PeopleCert certification processes and voucher coordination * Exposure to enterprise IT operations and service delivery environments * Familiarity with Lean, Agile, and DevOps methodologies * Experience training mixed-experience audiences How to Apply Please include * A brief overview of your ITIL® and ITSM experience * Details regarding your ITIL® certification and accreditation or ATO affiliation * Your experience delivering ITIL® Foundation training programs * Confirmation of your availability for remote and/or onsite delivery * Any examples of similar corporate training engagements you have delivered

We are seeking an experienced IT Service Desk Manager to lead and manage our service desk operations. The ideal candidate will have a strong background in ITIL 4 and experience managing service desk teams. Responsibilities include overseeing day-to-day operations, improving service delivery, and ensuring high levels of customer satisfaction. This is a full-time, part-time, or hourly position with a medium scale and intermediate proficiency level.

We need help designing and setting up a secure remote access model for multiple authorized engineers working across client-controlled environments. Right now, access is too dependent on individual laptops and ad hoc VPN/SSH workflows. We need a cleaner, more reliable setup that supports secure engineer access, credential handling, MFA, and onboarding/offboarding. The first priority is one client environment where access currently works roughly like this: Engineers connect through a commercial VPN service SSH is used for access Shared SSH keys are currently involved MFA is required through an enterprise MFA tool If a laptop disconnects from VPN, access may be lost for the day Credentials are stored in an enterprise password manager This setup is not reliable enough and does not scale well to multiple engineers. We are looking for someone who can review the current access flow and recommend/implement a better approach. We are open to the right architecture. Possible options may include VPN changes, bastion host, jump host, cloud workstation, VDI, Zero Trust access, SSH access broker, privileged access tool, or another secure pattern. The goal is not to bypass MFA or client security controls. We need a compliant setup that works within normal enterprise security expectations. What we need help with: Review current VPN, SSH, MFA, and credential flow Identify the weak points in the current setup Recommend a better access architecture Set up a reliable access pattern for multiple engineers Improve SSH key management Improve credential delegation and revocation Reduce dependency on one physical laptop Ensure MFA is handled properly Add auditability where possible Document the final setup Deliverables: Current-state review Recommended architecture Collaboration/Implementation of the approved approach SSH/key management recommendation Credential management recommendation MFA handling recommendation Onboarding/offboarding steps Admin runbook Engineer runbook

We are seeking a cybersecurity support agent to help upgrade and secure the digital side of our business. The ideal candidate will have extensive experience in cybersecurity and be able to address up to date security concerns effectively. Responsibilities include upgrading and securing systems, ensuring data protection, and providing technical support. The role requires strong communication skills and the ability to work independently. There role will offer a larger amount of hours to start regarding learning our current setup and advising on how best to overhaul our hardware (where needed) with the potential for a long-term maintenance freelance position continuing indefinitely.

Summary Job Title: Helpdesk Tech for an ISP Department: Customer Care Hours: 8am to 5pm Pacific Time - Monday-Friday + On-Call Rotation MUST BE US BASED About Us Atlas Networks is an independent Internet Service Provider based in Seattle, WA. We believe everyone deserves a reliable, affordable internet connection—without the nonsense. Our team thrives on our core values: Grit, Get Sh#t Done, Constructive Candor, and Continuous Evolution. We bring a mix of precision, personality, and professionalism to everything we do. We are seeking a Helpdesk Technician to provide technical support to our customers. The work environment is fast-paced, and the candidate must already be skilled at technical troubleshooting. This role entails many facets, including gaining an in-depth understanding of our network, troubleshooting, and supporting our customers. Atlas is a customer service company that happens to sell Internet and related products - again, we desire most of all to deliver an exceptional experience to our customers. About You You’ve got the solid fundamentals of networking, SOHO routers, and nearly anything that connects with an ethernet port or via WiFi. You don’t cut corners, you write things down, and you think three steps ahead when troubleshooting. You thrive in environments where expectations are high and processes matter, but you’re adaptable enough to work through the curveballs. You MUST: - Be willing to work Monday–Friday, 8am–5pm or 12pm to 9pm Pacific Time (Seattle, WA). - Be a fluent English speaker with good annunciation (customer-facing work required) - Be willing to prove your skills and test live in a lab environment with our Chief Network Engineer before hire (please don't apply if you're not a SOHO network guru) - Be willing to be a part of after-hours call rotation for responding to emergency tickets and outages. Our team takes call shifts for a week at a time. Additional compensation will be provided for responding after-hours. - Dedicated to us during working hours - we do not tolerate people who work for multiple companies in overlapping shifts! Core Responsibilities: - Provision and configure TP-Link Omada & Deco devices to production standards - we have a fairly big network - Diagnose and solve technical issues related to Internet services (and other products) for both residential and commercial customers - Work with customers via phone calls and our ticketing system - Utilizing screen sharing to troubleshoot issues - Troubleshooting customer connectivity at an advanced level - Assisting customers with firewall and network configurations - Assisting customers with network change requests - Escalating issues to our Network Engineers as needed - De-escalating situations with dissatisfied customers - Maintain accurate documentation for every call and ticket Required Skills & Experience: - Strong organizational and multitasking abilities - Basic understanding of technical workflows and documentation - Ability to remain organized and move fast analyzing multiple simultaneous inbound requests - OSI Model/TCP-IP - Advanced network troubleshooting - PC connectivity troubleshooting (Windows/Mac) - Mobile device troubleshooting (iPhone/Android) - Firewall configuration (port forwards, NAT, etc) - Network technologies (DNS/DHCP/Routing) - IPTV troubleshooting skills - VoIP fundamentals What We Offer: - A high-expectation, high-support work environment - Opportunity to work on a growing ISP network with complex, real-world challenges - A team that values results, candor, and personal growth over politics and ego - Paid time off after 1 year If you’re ready to work hard, think hard, and contribute at a higher level while still getting your hands dirty with the day-to-day, submit your proposal.

Description: We are seeking cloud engineers to support infrastructure and government-related systems. You will help design, manage, and optimize cloud environments for engineering and transportation projects. Responsibilities: Cloud setup (AWS / Azure) Infrastructure management and optimization Security and compliance support System integrations Requirements: 3–7 years cloud experience AWS or Azure expertise Experience with government or infrastructure systems is a plus Work Setup: Remote Project-based Flexible hours 1099 contractor

Google Workspace & MCP Security Consultant Quick Consultation | 2-3 Hour Engagement About This Role We're a lean 4-person team looking for a Google Workspace and MCP specialist to help us get our Google Workspace permissions right before we integrate Claude and Cowork. We need someone who can audit our current setup, advise on least privilege access, help us understand how to set up per-employee credential scoping, and train our team on best practices—all in a focused 2-3 hour session. This is a quick, targeted engagement. You'll come in, review our setup, advise on the right architecture, walk us through the key configurations, and leave us with clear documentation we can follow ourselves. What You'll Do Quick Audit: Review our Google Workspace setup (30 min) and identify any obvious permission gaps or security issues Least Privilege Recommendation: Advise on the right permission model for a small 4-person team integrating Claude/Cowork with per-employee scoping Google MCP Overview: Explain how to set up Google MCP servers and OAuth credential flow so each team member can authorize their own data access Live Walkthrough: Show us the key steps to implement this—OAuth setup, permission scopes, service account considerations for small teams Q&A + Documentation: Answer our questions and leave us with a one-page checklist or runbook so we can execute this ourselves Training: Spend 20-30 min with our whole team explaining the setup so everyone understands what permissions they're granting and why Required Experience Solid hands-on experience with Google Workspace and Google Cloud IAM (at least 2+ years) Practical experience setting up OAuth 2.0 flows, service accounts, and API credential management Experience with Model Context Protocol (MCP) servers and Google MCP setup—or strong API integration background Understanding of least privilege access control and how to scope permissions appropriately Ability to explain technical security concepts clearly to non-technical people (we're a small team, not security experts) Quick learner who can assess a setup and provide targeted advice efficiently Nice-to-Haves Familiarity with Claude, Anthropic's MCP ecosystem, or Cowork Experience working with small teams or startups (you get what it's like to be lean) Google Cloud Fundamentals certification Track record of clear documentation and teaching non-technical people Engagement Details Scope: 2-3 hour focused consultation (can be done in one or two sessions) Format: Zoom/virtual session(s) with screen sharing. Ideally all 4 team members present for at least part of it Location: Remote (we're based in Huntington Beach, CA) Rate: $200-300 total for 2-3 hours, or your standard hourly rate ($75-100/hr is typical for this expertise) Timeline: ASAP—we're ready to move forward. Deliverables: A one-page implementation checklist, notes from the session, and any code snippets or OAuth setup guidance we'll need to execute this ourselves Send us a quick message with: Your background—especially with Google Workspace and MCP/OAuth work Your availability in the next 1-2 weeks (what days/times work for 2-3 hours?) We're a small team that values privacy and does things the right way. If you know your stuff and can help us set this up correctly, we'd love to work with you!

We’re looking for a highly skilled, customer-facing Fortinet expert to join us in a fractional / part-time capacity to support both pre-sales engineering and post-sales customer success efforts, with a strong focus on firewall health checks and optimization engagements. We need someone who can confidently engage with customers, communicate clearly, and act as a trusted advisor someone who can translate complex network/security concepts into practical, actionable insights. Firewall Health Checks (Primary Focus) Perform FortiGate firewall assessments for customers approaching renewal Review: Configuration hygiene Security posture Firmware/version alignment Policy optimization Logging/visibility gaps Performance and sizing Deliver: Executive-friendly reports Technical findings + prioritized recommendations Clear articulation of risks and improvements Recommendations & Remediation Provide baseline best-practice recommendations Execute light-to-moderate remediation work where needed Identify upsell/cross-sell opportunities (security posture improvements, services) 🔹 Pre-Sales Support Support solution design for Fortinet-based environments Assist with: Architecture design Scoping recommendations Technical validation Join customer calls as a technical subject matter expert

We are seeking a network consulting professional with CCNP Enterprise or higher certification to assist with network-related tasks. You must provide a copy of your certification, it must be current, and it must have been in place for at least 3 years. The ideal candidate will have experience in network consulting, security, administration, and computer network management. Responsibilities include network design assistance, creating configuration documents, working with onsite technicians to push out configurations, and troubleshooting any issues.