We are seeking an experienced IT Service Desk Manager to lead and manage our service desk operations. The ideal candidate will have a strong background in ITIL 4 and experience managing service desk teams. Responsibilities include overseeing day-to-day operations, improving service delivery, and ensuring high levels of customer satisfaction. This is a full-time, part-time, or hourly position with a medium scale and intermediate proficiency level.

We need help designing and setting up a secure remote access model for multiple authorized engineers working across client-controlled environments. Right now, access is too dependent on individual laptops and ad hoc VPN/SSH workflows. We need a cleaner, more reliable setup that supports secure engineer access, credential handling, MFA, and onboarding/offboarding. The first priority is one client environment where access currently works roughly like this: Engineers connect through a commercial VPN service SSH is used for access Shared SSH keys are currently involved MFA is required through an enterprise MFA tool If a laptop disconnects from VPN, access may be lost for the day Credentials are stored in an enterprise password manager This setup is not reliable enough and does not scale well to multiple engineers. We are looking for someone who can review the current access flow and recommend/implement a better approach. We are open to the right architecture. Possible options may include VPN changes, bastion host, jump host, cloud workstation, VDI, Zero Trust access, SSH access broker, privileged access tool, or another secure pattern. The goal is not to bypass MFA or client security controls. We need a compliant setup that works within normal enterprise security expectations. What we need help with: Review current VPN, SSH, MFA, and credential flow Identify the weak points in the current setup Recommend a better access architecture Set up a reliable access pattern for multiple engineers Improve SSH key management Improve credential delegation and revocation Reduce dependency on one physical laptop Ensure MFA is handled properly Add auditability where possible Document the final setup Deliverables: Current-state review Recommended architecture Collaboration/Implementation of the approved approach SSH/key management recommendation Credential management recommendation MFA handling recommendation Onboarding/offboarding steps Admin runbook Engineer runbook

Summary Job Title: Helpdesk Tech for an ISP Department: Customer Care Hours: 8am to 5pm Pacific Time - Monday-Friday + On-Call Rotation MUST BE US BASED About Us Atlas Networks is an independent Internet Service Provider based in Seattle, WA. We believe everyone deserves a reliable, affordable internet connection—without the nonsense. Our team thrives on our core values: Grit, Get Sh#t Done, Constructive Candor, and Continuous Evolution. We bring a mix of precision, personality, and professionalism to everything we do. We are seeking a Helpdesk Technician to provide technical support to our customers. The work environment is fast-paced, and the candidate must already be skilled at technical troubleshooting. This role entails many facets, including gaining an in-depth understanding of our network, troubleshooting, and supporting our customers. Atlas is a customer service company that happens to sell Internet and related products - again, we desire most of all to deliver an exceptional experience to our customers. About You You’ve got the solid fundamentals of networking, SOHO routers, and nearly anything that connects with an ethernet port or via WiFi. You don’t cut corners, you write things down, and you think three steps ahead when troubleshooting. You thrive in environments where expectations are high and processes matter, but you’re adaptable enough to work through the curveballs. You MUST: - Be willing to work Monday–Friday, 8am–5pm or 12pm to 9pm Pacific Time (Seattle, WA). - Be a fluent English speaker with good annunciation (customer-facing work required) - Be willing to prove your skills and test live in a lab environment with our Chief Network Engineer before hire (please don't apply if you're not a SOHO network guru) - Be willing to be a part of after-hours call rotation for responding to emergency tickets and outages. Our team takes call shifts for a week at a time. Additional compensation will be provided for responding after-hours. - Dedicated to us during working hours - we do not tolerate people who work for multiple companies in overlapping shifts! Core Responsibilities: - Provision and configure TP-Link Omada & Deco devices to production standards - we have a fairly big network - Diagnose and solve technical issues related to Internet services (and other products) for both residential and commercial customers - Work with customers via phone calls and our ticketing system - Utilizing screen sharing to troubleshoot issues - Troubleshooting customer connectivity at an advanced level - Assisting customers with firewall and network configurations - Assisting customers with network change requests - Escalating issues to our Network Engineers as needed - De-escalating situations with dissatisfied customers - Maintain accurate documentation for every call and ticket Required Skills & Experience: - Strong organizational and multitasking abilities - Basic understanding of technical workflows and documentation - Ability to remain organized and move fast analyzing multiple simultaneous inbound requests - OSI Model/TCP-IP - Advanced network troubleshooting - PC connectivity troubleshooting (Windows/Mac) - Mobile device troubleshooting (iPhone/Android) - Firewall configuration (port forwards, NAT, etc) - Network technologies (DNS/DHCP/Routing) - IPTV troubleshooting skills - VoIP fundamentals What We Offer: - A high-expectation, high-support work environment - Opportunity to work on a growing ISP network with complex, real-world challenges - A team that values results, candor, and personal growth over politics and ego - Paid time off after 1 year If you’re ready to work hard, think hard, and contribute at a higher level while still getting your hands dirty with the day-to-day, submit your proposal.

Description: We are seeking cloud engineers to support infrastructure and government-related systems. You will help design, manage, and optimize cloud environments for engineering and transportation projects. Responsibilities: Cloud setup (AWS / Azure) Infrastructure management and optimization Security and compliance support System integrations Requirements: 3–7 years cloud experience AWS or Azure expertise Experience with government or infrastructure systems is a plus Work Setup: Remote Project-based Flexible hours 1099 contractor

We are seeking a skilled freelancer to assist with migrating our email system from Bluehost to Microsoft Exchange. The ideal candidate will have experience in email migration and server management, ensuring a seamless transition with minimal downtime. The task involves configuring the new email system and ensuring all existing emails and settings are transferred correctly.

Google Workspace & MCP Security Consultant Quick Consultation | 2-3 Hour Engagement About This Role We're a lean 4-person team looking for a Google Workspace and MCP specialist to help us get our Google Workspace permissions right before we integrate Claude and Cowork. We need someone who can audit our current setup, advise on least privilege access, help us understand how to set up per-employee credential scoping, and train our team on best practices—all in a focused 2-3 hour session. This is a quick, targeted engagement. You'll come in, review our setup, advise on the right architecture, walk us through the key configurations, and leave us with clear documentation we can follow ourselves. What You'll Do Quick Audit: Review our Google Workspace setup (30 min) and identify any obvious permission gaps or security issues Least Privilege Recommendation: Advise on the right permission model for a small 4-person team integrating Claude/Cowork with per-employee scoping Google MCP Overview: Explain how to set up Google MCP servers and OAuth credential flow so each team member can authorize their own data access Live Walkthrough: Show us the key steps to implement this—OAuth setup, permission scopes, service account considerations for small teams Q&A + Documentation: Answer our questions and leave us with a one-page checklist or runbook so we can execute this ourselves Training: Spend 20-30 min with our whole team explaining the setup so everyone understands what permissions they're granting and why Required Experience Solid hands-on experience with Google Workspace and Google Cloud IAM (at least 2+ years) Practical experience setting up OAuth 2.0 flows, service accounts, and API credential management Experience with Model Context Protocol (MCP) servers and Google MCP setup—or strong API integration background Understanding of least privilege access control and how to scope permissions appropriately Ability to explain technical security concepts clearly to non-technical people (we're a small team, not security experts) Quick learner who can assess a setup and provide targeted advice efficiently Nice-to-Haves Familiarity with Claude, Anthropic's MCP ecosystem, or Cowork Experience working with small teams or startups (you get what it's like to be lean) Google Cloud Fundamentals certification Track record of clear documentation and teaching non-technical people Engagement Details Scope: 2-3 hour focused consultation (can be done in one or two sessions) Format: Zoom/virtual session(s) with screen sharing. Ideally all 4 team members present for at least part of it Location: Remote (we're based in Huntington Beach, CA) Rate: $200-300 total for 2-3 hours, or your standard hourly rate ($75-100/hr is typical for this expertise) Timeline: ASAP—we're ready to move forward. Deliverables: A one-page implementation checklist, notes from the session, and any code snippets or OAuth setup guidance we'll need to execute this ourselves Send us a quick message with: Your background—especially with Google Workspace and MCP/OAuth work Your availability in the next 1-2 weeks (what days/times work for 2-3 hours?) We're a small team that values privacy and does things the right way. If you know your stuff and can help us set this up correctly, we'd love to work with you!

## 2) Network / Firewall Engineer – As Needed **Title:** Network / Firewall Engineer – As Needed | Fortinet, SonicWall, Meraki, VPN, SMB MSP Projects We’re a growing MSP building a bench of trusted contractors we can use for **as-needed network, firewall, and infrastructure work** across our SMB client base. Our clients are primarily **small to mid-sized professional services firms**, and we’re looking for a contractor who can support network projects, escalations, and troubleshooting when needed. This is **not a full-time role**. We’re looking for a strong **network / firewall engineer** who is open to **project-based and as-needed work** for an MSP environment. ### Typical work may include: * Firewall configuration, troubleshooting, cleanup, and replacement projects * Site-to-site VPN and remote access VPN troubleshooting * Switch, VLAN, wireless, and basic routing troubleshooting * Supporting office cutovers, network refreshes, and infrastructure changes * Reviewing network configurations and assisting with remediation or optimization work * Working with onsite technicians while handling remote engineering / troubleshooting * Assisting with network documentation and technical recommendations ### We’re especially interested in engineers with experience in some or all of the following: * **Fortinet / FortiGate** * **SonicWall** * **Cisco Meraki** * **UniFi / Ubiquiti** * VPN troubleshooting and configuration * SMB network environments, branch office setups, and office relocations / cutovers ### Ideal experience: * Prior experience supporting **SMB clients** or working in an **MSP environment** * Comfortable being pulled into short-term projects, escalations, or after-hours cutovers * Able to troubleshoot both the logical side and the practical side of small business networks * Strong communication and documentation skills * Comfortable coordinating with other contractors or onsite field technicians when needed ### Engagement structure: We are looking for someone who is open to: * **As-needed / project-based work** * Helping with planned cutovers, firewall replacements, network refreshes, and escalations * Work that may range from a few hours to multi-day projects depending on the client need * Periodic after-hours work for cutovers or urgent issues ### When applying, please include: 1. Which firewall / network platforms you work in most often 2. Whether you’ve worked in MSP or multi-client environments before 3. Examples of the types of network or firewall projects you typically handle 4. Your availability for short-term or urgent project work 5. Whether you’re comfortable coordinating over **Slack or Microsoft Teams** if we work together

Overview We’re a software company that resells Microsoft licenses as part of our SaaS product and deploys workloads in Microsoft Azure. We need a specialist who can accurately model our per-user and per-deployment costs across both Azure infrastructure and Microsoft licensing so we understand exactly what each customer deployment costs us. What you’ll do • Build a clear, reusable cost model for a product deployment that combines Microsoft 365 licensing (e.g. E3/G3) with Azure Virtual Desktop (AVD) • Use the Azure Pricing Calculator to estimate infrastructure costs across different VM sizes and configurations (e.g. 8 GB vs 16 GB RAM, session host counts, storage, bandwidth) • Break down Microsoft licensing costs per user, including how E3/G3 and any add-ons stack up • Model how costs scale as we add users/seats, and identify the main cost drivers • Deliver the model in a spreadsheet we can adjust ourselves (change RAM, seat count, VM size, etc. and see the cost update) Required expertise • Hands-on experience with the Azure Pricing Calculator and real-world Azure cost estimation • Strong knowledge of Microsoft 365 / Azure licensing, including CSP/reseller licensing models • Experience with Azure Virtual Desktop sizing and cost (session hosts, VM SKUs, storage, FSLogix, etc.) • Ability to translate technical configs into a clean cost breakdown a non-engineer can follow Nice to have

I work with defense contractors that need to get CMMC Level 2 certified. I’m looking for an experienced consultant or firm to help our clients get there using Microsoft GCC or GCC High. In your proposal, please tell me: • Your approach — how you’d get a client CMMC Level 2 certified and what it covers • How long it would take (timeline) • Roughly how many hours it would take you • What do you charge A bit about your experience too. Ongoing work available for the right fit.