Managed Services Provider (MSP) serving businesses across a variety of industries seeking a highly organized, customer-focused Technical Services Coordinator to support our team. This hybrid administrative and technical role is critical to ensuring an exceptional client experience. The ideal candidate is comfortable communicating with clients, coordinating projects and equipment orders, managing service requests, and providing basic technical assistance. Success in this position requires strong organizational skills, attention to detail, a willingness to learn, and the ability to thrive in a fast-paced MSP environment. Key Responsibilities Client Support & Service Coordination Serve as the first point of contact for incoming client calls and requests. Create, document, and route support tickets within our PSA/ticketing platform. Monitor ticket queues and help ensure requests are assigned and addressed promptly. Communicate updates to clients and maintain a high level of customer service. Procurement & Asset Management Obtain pricing and prepare quotes for hardware, software, and managed services. Coordinate purchasing activities with vendors and distributors. Track orders from procurement through delivery and deployment. Maintain accurate inventory and asset records for client and company-owned equipment. Assist with warranty tracking, renewals, and vendor returns. Billing & Administrative Support Assist with contract administration, renewals, and documentation. Maintain client records and supporting documentation within company systems. Support project administration and scheduling activities. Technical Administration Perform software, hardware, and license audits. Review system health reports and identify issues requiring escalation. Assist with user onboarding and offboarding activities. Provide basic troubleshooting and technical guidance for common issues. Escalate complex technical problems to engineering and senior technical staff. Process & Documentation Create and maintain internal and client-facing documentation. Assist with process improvement initiatives and operational reporting. Help ensure adherence to company security, compliance, and documentation standards. Qualifications Required 2+ years of experience in an administrative, service coordination, or technical support role. Exceptional customer service and communication skills. Strong organizational and time management abilities. Experience working with ticketing systems, CRM platforms, or PSA tools. Basic understanding of computer hardware, software, Microsoft 365, and business technology environments. Ability to manage multiple priorities and work independently. Preferred Prior experience working for an MSP, IT services company, or technology-focused organization. Experience with procurement, vendor management, or asset tracking. Familiarity with Microsoft 365, endpoint management, and SaaS applications. What Makes Someone Successful in This Role Enjoys helping clients and solving problems. Takes ownership of tasks and follows through to completion. Comfortable balancing administrative responsibilities with basic technical work. Thrives in a collaborative, fast-paced environment. Has strong attention to detail and a process-oriented mindset.

I need someone who can provide basic technical support for online meetings. Your responsibilities will include creating Zoom, Google Meet, or Microsoft Teams meetings, ensuring smooth connectivity, and troubleshooting common issues. The ideal candidate should have experience in customer service and technical support, with a focus on online chat support.

## 1) Tier 2/3 MSP Engineer – As Needed **Title:** Tier 2/3 MSP Engineer – As Needed | Microsoft 365, Windows, Networking, SMB Support We’re a growing MSP building a bench of reliable contractors we can use for **as-needed project work, escalations, overflow support, and client onboarding tasks**. Most of our clients are **small to mid-sized businesses**, with a strong focus on **professional services firms** such as CPA/accounting, architecture, engineering, and similar organizations. We are looking for a **Tier 2/3 MSP Engineer** who is comfortable jumping into a client environment, troubleshooting issues, handling escalations, and supporting projects when needed. This is **not a full-time role**. We are looking to build a relationship with someone we can use on a recurring **contract / as-needed basis** as work comes up. ### Typical work may include: * Tier 2/3 escalation support for SMB clients * Microsoft 365 administration and troubleshooting * Exchange Online, Entra ID / Azure AD, MFA, shared mailbox, permissions, and user issues * Windows workstation and Windows Server troubleshooting * Basic to intermediate networking support including VPN, firewall, switch, and wireless troubleshooting * SharePoint / OneDrive support and occasional migration assistance * Client onboarding tasks, documentation cleanup, and project support * Working alongside onsite technicians or other contractors when needed ### Ideal experience: * Prior experience working for or alongside an **MSP** * Strong experience supporting **SMB environments** rather than only large enterprise * Comfortable working across multiple client environments * Hands-on experience with **Microsoft 365**, **Windows Server**, **Entra ID**, **Exchange Online**, **SharePoint**, and general endpoint / user support * Solid troubleshooting ability across Microsoft, networking, and general infrastructure issues * Able to communicate clearly and document work professionally ### Nice to have: * Experience with RMM / PSA platforms * Familiarity with environments in the **10–100 user range** * Experience with client onboarding, migrations, or remediation projects * Ability to assist after-hours for planned cutovers or urgent issues when needed ### Engagement structure: We are specifically looking for someone open to: * **As-needed / project-based work** * Escalations that may come up periodically rather than every week * Short projects ranging from a few hours to several days * Occasional after-hours support for cutovers or urgent issues ### When applying, please include: 1. A brief overview of your MSP and SMB support experience 2. The Microsoft / server / networking areas you are strongest in 3. Whether you are comfortable supporting multiple client environments 4. What your availability typically looks like for project-based or urgent work 5. Whether you’re open to coordinating via **Slack or Microsoft Teams** if we’re a fit

We are seeking a skilled Help Desk Technician for a hybrid role, requiring both on-site and remote work. The ideal candidate will provide top-notch technical support and customer service, ensuring smooth operations and resolving issues efficiently. This full-time position involves working 40 hours per week for more than a month, offering a great opportunity for a reliable and committed professional. Requirement: OnSite: Monday, Wednesday and Friday; Remote: Tuesday and Thursday. The position may last up to 3 months or longer depending on client's approval

I am looking for a reliable freelancer to perform a quick, daily remote check on a Windows/Mac laptop to ensure it remains online, stable, and running properly while I am traveling. This is a 100% remote digital task. Responsibilities: - Log in remotely once per day (via AnyDesk/TeamViewer) at a mutually agreed time. - Verify the internet connection speed and system stability. - Run a quick, specific test script/application (instructions will be provided). - Send a daily brief report or screenshot confirming the system status. Requirements: - Experience with remote desktop tools and basic system monitoring. - Excellent punctuality and daily availability. - Must track time or milestones transparently through Upwork. - Must sign a standard non-disclosure/confidentiality agreement.

ConsultAdd Public Services is seeking an Infrastructure Support Engineer to support our Managed IT Services engagement. Lima, Ohio (Onsite) Lima, Ohio (Onsite) This role serves as the local technical resource responsible for onsite infrastructure support, user assistance, and coordination with our remote MSP operations team. The engineer will work across multiple client locations, providing scheduled onsite support, responding to critical incidents, performing infrastructure maintenance, and assisting with projects. While day-to-day help desk requests are handled remotely, this role focuses on issues that require physical presence, infrastructure troubleshooting, hardware deployments, and maintaining strong relationships with client stakeholders. This position is ideal for someone with broad infrastructure experience who enjoys a combination of desktop support, networking, Microsoft technologies, and server administration. Key Responsibilities Infrastructure Support - Support Windows Server and Windows 11 environments. - Perform Active Directory user and computer administration. - Assist with the implementation and troubleshooting of Group Policy. - Manage Microsoft 365 administration, including Exchange Online, Teams, and Entra ID. - Troubleshoot issues related to servers, storage, and infrastructure. - Assist with monitoring backups, testing restores, and disaster recovery activities. - Provide support for virtualization platforms such as Hyper-V and VMware. Network Administration - Troubleshoot switches, routers, firewalls, wireless access points, and VPN connectivity. - Perform basic network diagnostics using TCP/IP, DNS, DHCP, and routing fundamentals. - Assist with firmware upgrades and general network maintenance. - Update network documentation and inventory. - Coordinate with remote infrastructure engineers during major incidents. End User Support - Resolve hardware and software issues that require onsite assistance. - Deploy and configure desktops, laptops, printers, monitors, and other peripherals. - Support user onboarding and offboarding processes. - Perform workstation imaging and hardware replacements. - Assist users with Microsoft Office and Microsoft 365 applications. Preventive Maintenance - Conduct scheduled onsite maintenance visits. - Inspect server rooms and network equipment. - Verify backup jobs and assess hardware health. - Assist with patch verification. - Maintain asset inventory and documentation. Client Engagement - Build strong relationships with client staff. - Provide excellent customer service. - Communicate technical issues clearly to non-technical users. - Escalate issues appropriately to Tier 2 and Tier 3 engineers. - Maintain detailed service documentation. ​​​​​​​Preferred Qualifications - Associate or Bachelor's degree in Information Technology or a related field. - 3-5 years of experience in IT infrastructure or Managed Service Provider (MSP) environments. - Experience supporting public sector, government, education, or regulated environments is preferred. - Experience working within an MSP is highly desirable - Industry certifications such as Microsoft, CompTIA, Cisco, VMware, or Fortinet are a plus.

I need assistance with cleaning up my computer files and streamlining my home systems, including printer, WiFi, and TV hookups. The ideal candidate will have experience in technical support and network administration to ensure everything runs smoothly and efficiently.

In need of technical advisory assistance to troubleshoot and resolve Microsoft Office 365 cloud administration issues, specifically backup solutions and recovery, Teams management, group/shared email accounts, and security.

We need someone to help with IT-related issues such as Google Workspace, email user management. domain management, and computer issues. The ideal candidate will have experience in troubleshooting and resolving technical problems efficiently. This is a part-time role requiring intermediate proficiency who is generally available to assist same day within a few hours (weekdays).

Now Hiring: Level 1 RMM Support Technician We are a growing managed service provider, is looking for a Level 1 Technician to manage our RMM platform and keep client systems monitored, patched, and healthy. This is a back-of-house role focused on the tools and tickets — not phone or front-line client interaction. If you're detail-oriented, methodical, and want a clear path to grow your IT career, we'd like to meet you. What you'll do Monitor RMM alerts, triage them, and resolve or escalate based on severity Set up and maintain the ticketing system — intake rules, routing, and templates Manage patch deployment for desktops and servers, and follow up on machines that fail to patch Deploy new agents onto client devices and roll out software packages across the fleet Work RMM-generated tickets and keep them documented and up to date Run standard maintenance and remediation scripts, and flag recurring issues Help keep agent health, inventory, and reporting accurate