Summary Job Title: Helpdesk Tech for an ISP Department: Customer Care Hours: 8am to 5pm Pacific Time - Monday-Friday + On-Call Rotation MUST BE US BASED About Us Atlas Networks is an independent Internet Service Provider based in Seattle, WA. We believe everyone deserves a reliable, affordable internet connection—without the nonsense. Our team thrives on our core values: Grit, Get Sh#t Done, Constructive Candor, and Continuous Evolution. We bring a mix of precision, personality, and professionalism to everything we do. We are seeking a Helpdesk Technician to provide technical support to our customers. The work environment is fast-paced, and the candidate must already be skilled at technical troubleshooting. This role entails many facets, including gaining an in-depth understanding of our network, troubleshooting, and supporting our customers. Atlas is a customer service company that happens to sell Internet and related products - again, we desire most of all to deliver an exceptional experience to our customers. About You You’ve got the solid fundamentals of networking, SOHO routers, and nearly anything that connects with an ethernet port or via WiFi. You don’t cut corners, you write things down, and you think three steps ahead when troubleshooting. You thrive in environments where expectations are high and processes matter, but you’re adaptable enough to work through the curveballs. You MUST: - Be willing to work Monday–Friday, 8am–5pm or 12pm to 9pm Pacific Time (Seattle, WA). - Be a fluent English speaker with good annunciation (customer-facing work required) - Be willing to prove your skills and test live in a lab environment with our Chief Network Engineer before hire (please don't apply if you're not a SOHO network guru) - Be willing to be a part of after-hours call rotation for responding to emergency tickets and outages. Our team takes call shifts for a week at a time. Additional compensation will be provided for responding after-hours. - Dedicated to us during working hours - we do not tolerate people who work for multiple companies in overlapping shifts! Core Responsibilities: - Provision and configure TP-Link Omada & Deco devices to production standards - we have a fairly big network - Diagnose and solve technical issues related to Internet services (and other products) for both residential and commercial customers - Work with customers via phone calls and our ticketing system - Utilizing screen sharing to troubleshoot issues - Troubleshooting customer connectivity at an advanced level - Assisting customers with firewall and network configurations - Assisting customers with network change requests - Escalating issues to our Network Engineers as needed - De-escalating situations with dissatisfied customers - Maintain accurate documentation for every call and ticket Required Skills & Experience: - Strong organizational and multitasking abilities - Basic understanding of technical workflows and documentation - Ability to remain organized and move fast analyzing multiple simultaneous inbound requests - OSI Model/TCP-IP - Advanced network troubleshooting - PC connectivity troubleshooting (Windows/Mac) - Mobile device troubleshooting (iPhone/Android) - Firewall configuration (port forwards, NAT, etc) - Network technologies (DNS/DHCP/Routing) - IPTV troubleshooting skills - VoIP fundamentals What We Offer: - A high-expectation, high-support work environment - Opportunity to work on a growing ISP network with complex, real-world challenges - A team that values results, candor, and personal growth over politics and ego - Paid time off after 1 year If you’re ready to work hard, think hard, and contribute at a higher level while still getting your hands dirty with the day-to-day, submit your proposal.

Overview: We are a growing Managed IT Services Provider (MSP) based in the Pittsburgh, PA area looking for a reliable and sharp Level 1 IT Support Technician to assist with day-to-day support operations. This role is critical to our growth. We need someone who can handle frontline support efficiently, communicate clearly with clients, and escalate issues appropriately. If you are proactive, organized, and take ownership of your work—we want to work with you. ⸻ Responsibilities: • Provide Level 1 remote support for end users (Windows, basic Mac support) • Handle ticket intake, triage, and resolution through our ticketing system • Troubleshoot common issues: • Password resets • Microsoft 365 (Outlook, Teams, OneDrive) • Printer issues • Basic networking (connectivity, WiFi troubleshooting) • Install and configure software applications • Assist with onboarding/offboarding users • Document issues, resolutions, and client environments • Escalate complex issues to Level 2/3 as needed • Follow SOPs and contribute to improving documentation ⸻ Required Skills: • Strong communication skills (clear written and spoken English) • Experience with: • Microsoft 365 Admin Center • Windows 10/11 support • Basic networking (IP, DNS, DHCP fundamentals) • Ability to follow processes and stay organized • Reliable internet connection and availability during business hours ⸻ Preferred (Nice to Have): • MSP experience (this is a big plus) • Familiarity with RMM tools (Datto, Ninja, Kaseya, etc.) • Experience with ticketing systems (Zoho Desk, Jira, etc.) • Basic understanding of cybersecurity best practices • Experience with Apple/Mac environments ⸻ Work Expectations: • Availability during Eastern Time business hours (9 AM – 5 PM) • Daily communication and updates on tickets • Ability to follow defined processes and checklists • Willingness to learn and improve continuously ⸻ How to Apply: Please include: 1. A brief summary of your experience with IT support 2. Your experience working in an MSP (if any) 3. Tools and platforms you’ve used 4. Your availability (hours per day/week) 5. Example of a common issue you’ve resolved and how you handled it ⸻ Important: We are looking for someone long-term. Reliability, communication, and ownership matter more than just technical skill. If you are someone who takes pride in doing things the right way and wants to grow with a company—this is a great opportunity.

We're an early-stage startup building an exciting new IT support platform for small businesses. We’re looking for experienced IT support professionals who care as much about how they interact with people as what they fix. We're looking for independent, critical thinkers, so please do not waste either your or my time with a reply that is LLM-generated. It will be immediately discarded without further consideration. The Role You’ll work as an independent contractor, accepting support jobs through our in-house dispatching system. You'll effectively set your own hours, accepting only those jobs that work with your schedule. Initially, support may involve more direct customer interaction (live sessions, screen sharing), with the expectation that over time, more issues may become asynchronous as our software matures. This is a startup, so details will evolve as we learn. We’re upfront about that and value technicians who can work comfortably in a system that’s improving in real time. ⸻ What You’ll Help With (Examples) Typical issues include the kinds of problems MSP technicians see every day, such as: • Microsoft 365 issues (Outlook, OneDrive sync, licensing, account access) • Wi-Fi or basic network troubleshooting • Printer setup and connectivity issues • Performance issues, disk space cleanup, basic security concerns • Helping non-technical users understand what’s going on and what to do next Technical competence matters, but calm, clear, human communication matters even more, especially early on. ⸻ What We’re Looking For Required • 3–5+ years of IT support / helpdesk experience (MSP experience strongly preferred) • Excellent people skills: patient, clear, and comfortable interacting directly with end users • Strong written and spoken communication • Ability to explain your troubleshooting approach step-by-step • Good listener; customers shouldn’t need to repeat themselves • Reliable and punctual when you accept a support session • Comfortable following structured support flows and documenting outcomes • US-based with native-level English fluency Strongly Preferred • Willingness to offer candid, constructive feedback to improve our processes • Interest in contributing to troubleshooting documentation (what worked, what didn’t) • Located in or near Austin or NYC (optional; may enable on-site work in the future) ⸻ Flexibility, Pay & Structure • Contractor role • You choose when to accept jobs • Compensation will start hourly while we establish baselines and gather data No guaranteed hours initially, so this opportunity is best suited for experienced technicians who may already have a roster of their own clients and are looking for interesting, additional work. ⸻ Trial Process (Paid) Shortlisted candidates will complete a paid live trial: • A realistic support scenario • Live interaction and troubleshooting • Focused on communication, judgment, and problem-solving, not speed or memorization This helps ensure a good mutual fit before ongoing work. ⸻ Who This Is Not For • Entry-level or script-only support roles • High-volume, low-touch ticket grinding • Technicians who dislike customer interaction or documentation • Anyone uncomfortable with evolving systems in an early-stage product To confirm you read the full post, please include the phrase “clear communication” somewhere in your application. ⸻ How to Apply Please include: 1. A brief summary of your IT support experience (especially MSP work) 2. One example of a support issue where communication with the user mattered as much as the fix 3. Your typical availability (roughly) 4. (Optional) What you think most IT support systems get wrong today

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard. We are hiring a Remote IT Support Specialist to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the first point of contact when something is not working, and you will guide families to a resolution quickly, clearly, and professionally.  What You'll Do First-Line Family Support: Serve as the primary contact for students and parents experiencing technical issues, responding quickly through email, chat, ticketing, and phone when needed. Troubleshoot Device Issues: Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions, guiding families through fixes step by step. Support Learning Platforms: Help students and parents navigate our learning platforms and connected tools, including account access, common errors, and everyday how-to questions. Escalate When Needed: Identify the small number of issues that require hardware repair, deeper investigation, or leadership involvement, and escalate them cleanly with all the context the next person needs. Maintain Support Documentation: Keep our internal knowledge base and family-facing help articles current so common issues can be resolved even faster over time. Track and Report on Support Volume: Log every ticket accurately, watch for recurring issues, and share weekly reporting on volume, resolution time, and top themes with leadership. Requirements End-User Support Experience: 3+ years supporting non-technical users, ideally in a school, education, consumer, or service environment. This is not an entry-level role. You can walk us through the systems you supported, the issues you resolved, and how you have grown a support function over time. Strong Customer Service Orientation: You communicate patiently and clearly with students and parents, especially in stressful moments such as a device failing before class. Clear Written Communication: You can write a support response that is warm, precise, and easy to follow, and you can document a fix so the next person on the team can repeat it. Troubleshooting Skills: Practical experience diagnosing common device, software, connectivity, and account issues across Mac, Windows, iOS, and Chromebook. Weekend Availability: Willing and able to work a schedule that includes weekend coverage. Specific hours will be defined based on team needs. AI Forward: We use AI tools daily to draft communications, summarize tickets, and speed up troubleshooting. Familiarity with tools such as Perplexity Computer is a plus. Reliable Home Setup: Quiet workspace, strong internet, and a working webcam and microphone. Location: Remote (U.S. only). U.S. work authorization required. Bonus Points K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs or families in an education setting. Help Desk or Ticketing Platform Experience: Hands-on experience with tools such as Zendesk, Freshdesk, HubSpot Service Hub, or a comparable platform. Bilingual (English/Spanish): Ability to support Spanish-speaking families. Certifications: CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications.

IT MSP needs remote HelpDesk support for its clients desktop issues. This will be a long term need. Common issues: - Basic MS Office/365 Support - Setup Printers/diagnose. - Common application issues - Setting up AD/365 accounts - Basic software/hardware issues diagnoses - Direct phone/remote support to clients - Will train on everything (Remote, RMM, Ticketing, etc) - Most important thing is to be personable to the clients. - Most likely 5-10 Hours per week and more (if you want) as you get settled in - Be able to write up a short ticket when done. - Must be available between 9am-5pm EST - Must have great communication skills, always keeping the team and clients informed of the status of issues. - Will give guidance for any issues, so you won't be alone if you need help with a problem. - We use AutoTask, CW RMM, S1, IT Glue, M365, Ubiquiti, ScreenConnect

We are looking for a skilled IT Support Specialist to assist with customer IT tickets. You will be responsible for troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction. The ideal candidate should have strong communication skills and a proactive approach to problem-solving. We are looking for someone long term that is available during normal business hours (8am-5pm est) as well as possible afterhours or weekend work. There really is no set schedule, just watching and working tickets as they come in along with normal preventive maintenance and normal IT tasks. If you have experience in customer support and IT troubleshooting, we would love to hear from you.

Onsite IT Support Technician (Managed Services Technical Requirements: - Windows 11 - Microsoft 365 Admin Center - Microsoft Entra ID (Azure AD) - Exchange Online - SharePoint Online - OneDrive - Microsoft Teams - Hyper-V - Windows Server - Active Directory - DNS/DHCP - Azure - SentinelOne - TCP/IP - VPN - Wi-Fi troubleshooting - Network printers - Basic PowerShell - Microsoft Intune (preferred) - Ticketing Systems (ConnectWise, Autotask, NinjaOne, or similar) - Hardware troubleshooting - VoIP support The environment includes Microsoft 365, Azure, Windows 11, Hyper-V servers, SentinelOne, VoIP, and leased network printers. **Functional Requirements:** - Provide onsite desktop support and troubleshoot Windows and Microsoft 365 issues - Onboard and offboard users - Install and configure PCs/laptops - Support meeting room equipment and printers - Troubleshoot user-level network issues - Coordinate with remote engineers for escalations - Maintain IT asset documentation - Assist with hardware procurement and deployment - Support Hyper-V server room when required - Provide excellent customer service and document all work performed **Work Schedule:** - 12 hours per week (Monday–Thursday, 9:00 AM – 12:00 PM) This position is onsite in San Jose, CA **Role Description:** You will be the onsite representative for Consultadd. Your responsibilities include user support, endpoint troubleshooting, hardware deployments, conference room support, printer support, and coordination with the remote Help Desk and Infrastructure teams. Strong customer service skills are essential. Experience supporting Microsoft 365/Azure hybrid environments and public-sector organizations is preferred. **Key Responsibilities:** **End User Support:** - Provide onsite Tier 1 and Tier 2 desktop support - Troubleshoot Windows 11 operating system issues - Resolve Microsoft 365 application issues (Outlook, Teams, OneDrive, SharePoint) - Configure desktops, laptops, monitors, docking stations, and peripherals - Install, configure, and troubleshoot printers and scanners - Support conference room and meeting room technology - Assist users with password resets and account-related issues **Microsoft Environment:** - Assist with Microsoft 365 user administration - Support Exchange Online mailbox issues - Assist with Microsoft Teams troubleshooting - Support SharePoint and OneDrive access issues - Coordinate user onboarding and offboarding - Support Microsoft Entra ID (Azure AD) account management **Infrastructure Support:** - Perform basic Windows Server health checks - Support Active Directory user and computer administration - Troubleshoot DNS, DHCP, and basic network connectivity issues - Support Hyper-V host and virtual machine connectivity (basic administration) - Assist remote engineers during infrastructure maintenance **Endpoint Management:** - Deploy new laptops and desktops - Install and replace hardware components - Maintain endpoint inventory - Perform hardware diagnostics and warranty coordination - Support software installation and upgrades **Security Support:** - Assist with endpoint protection troubleshooting (SentinelOne) - Verify endpoint compliance - Escalate cybersecurity incidents following established procedures - Support MFA enrollment and user assistance **Documentation & Coordination:** - Document work performed within the ticketing system - Maintain asset documentation - Update knowledge base articles when necessary - Coordinate with remote Infrastructure and Cloud Engineers - Escalate complex issues appropriately **Networking:** - TCP/IP - VPN - Wireless Networking - Network Printer Support - Basic Network Troubleshooting This position is onsite in San Jose, CA

I need tech support for my MacBook Pro in Los Angeles, California. Some of it can be virtual and some may be onsite. For example, at the moment I’m not sure if I need a new logic board or if there is another issue. I need someone who can diagnose and fix the problem efficiently.

We are hiring IT field technicians to assist with as needed IT field/project support for our business clients in the Dallas metro area. We're looking for IT technicians who are reliable, professional, detail-oriented, and comfortable installing and troubleshooting a variety of technologies. Required Experience: - Providing in-person technical support - Mounting and connecting monitors, workstations, printers, and other office equipment - Troubleshooting Windows computers, laptops, printers, and network devices - Basic networking knowledge, including routers, switches, Wi-Fi, and network connectivity - Coordinate with remote helpdesk team for software configurations - Organizing and labeling IT equipment, cables, and network areas - Ability to use basic hand tools and lift up to 30–50 pounds as needed Must be detail-oriented, professional, and reliable. Must be able to provide quality service and represent our company in front of end customers. This is as needed work with flexible weekday/weekend availability. Please reply to this posting if interested.

Hey, We're sending laptops to parents in August (around 1000+ parents). We expect that some of these parents will have technical issues so we're looking to build a customer support team of ~10 reps who can help parents with dealing with these support issues. Parents should ideally be able to hop on a video call with one of our IT support reps and get their issue resolved. We're looking for someone who has run an IT support team in the past and can help us with building, scaling and running this team.