My small business internet network has been flagged by Verizon for sending malicious traffic related to the "Avalanche" botnet. Verizon provided a US-CERT alert. I need a freelancer to identify and resolve this security issue. The task involves analyzing network traffic, identifying infected devices, and implementing measures to prevent future infections. The ideal candidate will have experience in network security and botnet removal.

Overview: We are a growing Managed IT Services Provider (MSP) based in the Pittsburgh, PA area looking for a reliable and sharp Level 1 IT Support Technician to assist with day-to-day support operations. This role is critical to our growth. We need someone who can handle frontline support efficiently, communicate clearly with clients, and escalate issues appropriately. If you are proactive, organized, and take ownership of your work—we want to work with you. ⸻ Responsibilities: • Provide Level 1 remote support for end users (Windows, basic Mac support) • Handle ticket intake, triage, and resolution through our ticketing system • Troubleshoot common issues: • Password resets • Microsoft 365 (Outlook, Teams, OneDrive) • Printer issues • Basic networking (connectivity, WiFi troubleshooting) • Install and configure software applications • Assist with onboarding/offboarding users • Document issues, resolutions, and client environments • Escalate complex issues to Level 2/3 as needed • Follow SOPs and contribute to improving documentation ⸻ Required Skills: • Strong communication skills (clear written and spoken English) • Experience with: • Microsoft 365 Admin Center • Windows 10/11 support • Basic networking (IP, DNS, DHCP fundamentals) • Ability to follow processes and stay organized • Reliable internet connection and availability during business hours ⸻ Preferred (Nice to Have): • MSP experience (this is a big plus) • Familiarity with RMM tools (Datto, Ninja, Kaseya, etc.) • Experience with ticketing systems (Zoho Desk, Jira, etc.) • Basic understanding of cybersecurity best practices • Experience with Apple/Mac environments ⸻ Work Expectations: • Availability during Eastern Time business hours (9 AM – 5 PM) • Daily communication and updates on tickets • Ability to follow defined processes and checklists • Willingness to learn and improve continuously ⸻ How to Apply: Please include: 1. A brief summary of your experience with IT support 2. Your experience working in an MSP (if any) 3. Tools and platforms you’ve used 4. Your availability (hours per day/week) 5. Example of a common issue you’ve resolved and how you handled it ⸻ Important: We are looking for someone long-term. Reliability, communication, and ownership matter more than just technical skill. If you are someone who takes pride in doing things the right way and wants to grow with a company—this is a great opportunity.

setup OPNsense and any future support needed for network

We have a Synology DS223j that we would like professionally configured with an automated backup solution. We are looking for an experienced Synology administrator to recommend and implement a reliable backup, verify successful restoration, and provide documentation of the setup.

We are a fast-growing technology advisory firm that helps mid-sized companies evaluate and select the best IT vendors for projects like: • Cloud infrastructure • Backup & disaster recovery • Cybersecurity • Network / SD-WAN • VoIP / UCaaS • Data center / colocation We do not deliver the services ourselves. We act as the client’s technical advisor and procurement concierge, helping them understand their requirements and selecting the best vendors. We are looking for a Solutions Architect / Technical Consultant who can lead technical discovery with clients. Your role will be to run requirements calls, diagnose technical needs, and translate those requirements into clear vendor specifications. This is not a support role and not an MSP job. This is a pre-sales technical advisor role. Responsibilities • Run technical discovery calls with clients • Identify infrastructure gaps and project needs • Translate requirements into vendor specifications • Recommend vendor categories and architectures • Assist in vendor evaluation and technical comparisons • Document findings and scope clearly You may have worked as: • Solutions Architect • Senior Systems Engineer • Pre-Sales Engineer • Cloud Architect • Network Architect • Technical Consultant Experience with several of the following is important: • Cloud platforms (AWS / Azure) • Networking / SD-WAN • Cybersecurity tools • Backup / disaster recovery • VoIP / UCaaS • Infrastructure architecture You must be able to: • Ask great technical questions • Quickly understand complex environments • Communicate clearly with non-technical executives • Strong spoken English is required. • You should be comfortable speaking with CIOs and IT Directors. Engagement • Part-time to start • 5–10 hours per week • Discovery calls scheduled in advance This role will likely grow into a long-term partnership. To apply Please send a Loom video answering the following: 1. A short description of your technical background 2. Your experience in client-facing technical roles 3. A brief example of a technical discovery call you have led

We're an early-stage startup building an exciting new IT support platform for small businesses. We’re looking for experienced IT support professionals who care as much about how they interact with people as what they fix. We're looking for independent, critical thinkers, so please do not waste either your or my time with a reply that is LLM-generated. It will be immediately discarded without further consideration. The Role You’ll work as an independent contractor, accepting support jobs through our in-house dispatching system. You'll effectively set your own hours, accepting only those jobs that work with your schedule. Initially, support may involve more direct customer interaction (live sessions, screen sharing), with the expectation that over time, more issues may become asynchronous as our software matures. This is a startup, so details will evolve as we learn. We’re upfront about that and value technicians who can work comfortably in a system that’s improving in real time. ⸻ What You’ll Help With (Examples) Typical issues include the kinds of problems MSP technicians see every day, such as: • Microsoft 365 issues (Outlook, OneDrive sync, licensing, account access) • Wi-Fi or basic network troubleshooting • Printer setup and connectivity issues • Performance issues, disk space cleanup, basic security concerns • Helping non-technical users understand what’s going on and what to do next Technical competence matters, but calm, clear, human communication matters even more, especially early on. ⸻ What We’re Looking For Required • 3–5+ years of IT support / helpdesk experience (MSP experience strongly preferred) • Excellent people skills: patient, clear, and comfortable interacting directly with end users • Strong written and spoken communication • Ability to explain your troubleshooting approach step-by-step • Good listener; customers shouldn’t need to repeat themselves • Reliable and punctual when you accept a support session • Comfortable following structured support flows and documenting outcomes • US-based with native-level English fluency Strongly Preferred • Willingness to offer candid, constructive feedback to improve our processes • Interest in contributing to troubleshooting documentation (what worked, what didn’t) • Located in or near Austin or NYC (optional; may enable on-site work in the future) ⸻ Flexibility, Pay & Structure • Contractor role • You choose when to accept jobs • Compensation will start hourly while we establish baselines and gather data No guaranteed hours initially, so this opportunity is best suited for experienced technicians who may already have a roster of their own clients and are looking for interesting, additional work. ⸻ Trial Process (Paid) Shortlisted candidates will complete a paid live trial: • A realistic support scenario • Live interaction and troubleshooting • Focused on communication, judgment, and problem-solving, not speed or memorization This helps ensure a good mutual fit before ongoing work. ⸻ Who This Is Not For • Entry-level or script-only support roles • High-volume, low-touch ticket grinding • Technicians who dislike customer interaction or documentation • Anyone uncomfortable with evolving systems in an early-stage product To confirm you read the full post, please include the phrase “clear communication” somewhere in your application. ⸻ How to Apply Please include: 1. A brief summary of your IT support experience (especially MSP work) 2. One example of a support issue where communication with the user mattered as much as the fix 3. Your typical availability (roughly) 4. (Optional) What you think most IT support systems get wrong today

Summary Job Title: Helpdesk Tech for an ISP Department: Customer Care Hours: 8am to 5pm Pacific Time - Monday-Friday + On-Call Rotation MUST BE US BASED About Us Atlas Networks is an independent Internet Service Provider based in Seattle, WA. We believe everyone deserves a reliable, affordable internet connection—without the nonsense. Our team thrives on our core values: Grit, Get Sh#t Done, Constructive Candor, and Continuous Evolution. We bring a mix of precision, personality, and professionalism to everything we do. We are seeking a Helpdesk Technician to provide technical support to our customers. The work environment is fast-paced, and the candidate must already be skilled at technical troubleshooting. This role entails many facets, including gaining an in-depth understanding of our network, troubleshooting, and supporting our customers. Atlas is a customer service company that happens to sell Internet and related products - again, we desire most of all to deliver an exceptional experience to our customers. About You You’ve got the solid fundamentals of networking, SOHO routers, and nearly anything that connects with an ethernet port or via WiFi. You don’t cut corners, you write things down, and you think three steps ahead when troubleshooting. You thrive in environments where expectations are high and processes matter, but you’re adaptable enough to work through the curveballs. You MUST: - Be willing to work Monday–Friday, 8am–5pm or 12pm to 9pm Pacific Time (Seattle, WA). - Be a fluent English speaker with good annunciation (customer-facing work required) - Be willing to prove your skills and test live in a lab environment with our Chief Network Engineer before hire (please don't apply if you're not a SOHO network guru) - Be willing to be a part of after-hours call rotation for responding to emergency tickets and outages. Our team takes call shifts for a week at a time. Additional compensation will be provided for responding after-hours. - Dedicated to us during working hours - we do not tolerate people who work for multiple companies in overlapping shifts! Core Responsibilities: - Provision and configure TP-Link Omada & Deco devices to production standards - we have a fairly big network - Diagnose and solve technical issues related to Internet services (and other products) for both residential and commercial customers - Work with customers via phone calls and our ticketing system - Utilizing screen sharing to troubleshoot issues - Troubleshooting customer connectivity at an advanced level - Assisting customers with firewall and network configurations - Assisting customers with network change requests - Escalating issues to our Network Engineers as needed - De-escalating situations with dissatisfied customers - Maintain accurate documentation for every call and ticket Required Skills & Experience: - Strong organizational and multitasking abilities - Basic understanding of technical workflows and documentation - Ability to remain organized and move fast analyzing multiple simultaneous inbound requests - OSI Model/TCP-IP - Advanced network troubleshooting - PC connectivity troubleshooting (Windows/Mac) - Mobile device troubleshooting (iPhone/Android) - Firewall configuration (port forwards, NAT, etc) - Network technologies (DNS/DHCP/Routing) - IPTV troubleshooting skills - VoIP fundamentals What We Offer: - A high-expectation, high-support work environment - Opportunity to work on a growing ISP network with complex, real-world challenges - A team that values results, candor, and personal growth over politics and ego - Paid time off after 1 year If you’re ready to work hard, think hard, and contribute at a higher level while still getting your hands dirty with the day-to-day, submit your proposal.

Our support organization operates with two primary groups: Tier 1 Response Team (Primary Intake): Receives incoming support requests and provides advanced troubleshooting and resolution. Reinforcements Team (Overflow / Backfill): Supports ticket backfill and basic requests when volume spikes or additional capacity is needed. We are seeking an experienced L1 IT Support Technician who can deliver prompt, high-quality support for a fast-paced, multi-client environment. This role requires strong real-time troubleshooting skills (often while the user is on the phone), the ability to quickly establish remote access when needed, and excellent communication to ensure users understand both the issue and the resolution. The ideal candidate is calm under pressure, service-oriented, and highly capable of handling escalations end-to-end. Schedule: This is a full-time role requiring availability Monday–Friday, 8:00 AM–5:00 PM EST. Responsibilities Serve as a first point of contact for technical assistance via phone, email, and ticketing; triage and escalate appropriately. Troubleshoot and resolve hardware, software, and end-user issues in a timely manner, ensuring excellent customer experience. Support and troubleshoot customer technology environments including (but not limited to): routers, access points, sensors, network racks, servers, workstations, kiosks, and peripherals. Diagnose and resolve workstation issues across Windows and macOS environments. Provide support for mobile devices (iOS preferred; Android helpful). Administer and support enterprise email and productivity platforms (e.g., Microsoft 365 and Google Workspace), including mobile integration. Handle user lifecycle processes, including onboarding/offboarding and access provisioning. Configure, install, troubleshoot, update, and maintain desktops, laptops, and mobile devices. Create and maintain user accounts, groups, and permissions. Troubleshoot intermediate networking and security-related issues and partner with security/IT leadership as needed. Monitor connectivity and help identify service-impacting issues or security risks. Configure and troubleshoot network-connected equipment. Support deployment and troubleshooting of enterprise printers (including multifunction devices). Document troubleshooting steps, outcomes, and repeatable procedures clearly in the ticketing system and internal knowledge base. Work collaboratively to route basic overflow issues to Tier 2&3 resources when appropriate. Nice to Have Experience troubleshooting payment / point-of-sale peripherals, including credit card terminals. Required Qualifications 5+ years in a Service Desk / Help Desk / Desktop Support role with escalation responsibility. Demonstrated ability to troubleshoot and resolve complex end-user issues quickly and professionally. Experience working within a ticketing and documentation-driven support environment (ITSM). Strong knowledge of Windows, macOS, and iOS troubleshooting and support. Experience supporting Microsoft 365 / Google Workspace / Exchange and mobile device integration. Working knowledge of Active Directory, basic networking concepts (DNS/DHCP/VPN/Wi-Fi), and common infrastructure fundamentals. Excellent spoken and written English communication skills; able to support users by phone with clarity and professionalism. Strong written documentation skills and ability to fully document troubleshooting and customer interactions. Customer-oriented mindset and ability to perform well in a high-volume, time-sensitive environment..

I need assistance with managing DNS records to resolve issues with receiving emails. The task involves checking and updating DNS records to ensure proper email delivery. The ideal candidate should have experience in DNS configuration and troubleshooting email delivery problems.

Need certified Senior Mitel Engineer to lead the staging, configuration, and deployment of a massive, enterprise-grade hospitality voice network for a prestigious multi-tower luxury development. This project features a converged network architecture supporting a luxury hotel and hundreds of premium branded residences. Lead the off-site staging, burn-in, and configuration of the central Mitel MiVoice MX-ONE Controller chassis, including PRI and DSP card integration. Configure, provision, and integrate Jacob Jensen hospitality handsets (HT60C2 wired and HT20D wireless) to register seamlessly with the Mitel PBX ecosystem. Manage the end-to-end deployment, tagging, and physical labeling of Mitel VoIP 6940w IP phones across multiple towers and front-of-house/back-of-house (FoH/BoH) operations. Network Convergence & QoS: Collaborate with network engineering teams to implement strict VLAN configuration and Quality of Service (QoS) policies to guarantee voice traffic prioritization over a converged Ruckus/Cisco infrastructure