We are looking for a skilled IT Support Specialist to assist with customer IT tickets. You will be responsible for troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction. The ideal candidate should have strong communication skills and a proactive approach to problem-solving. We are looking for someone long term that is available during normal business hours (8am-5pm est) as well as possible afterhours or weekend work. There really is no set schedule, just watching and working tickets as they come in along with normal preventive maintenance and normal IT tasks. If you have experience in customer support and IT troubleshooting, we would love to hear from you.

We are looking for an experienced Windows Server and Active Directory engineer to work with our team through completion of an Active Directory and server cleanup project. The environment currently has four Domain Controllers. The goal is to safely consolidate the environment down to one properly configured, healthy, and documented long-term Domain Controller. This project has already partially started. We need someone who can assess the current environment, create the remaining plan, and actively complete the work with us during scheduled screen-share sessions. This is not an advisory-only role. The selected partner will work alongside us to complete the approved changes, validate the environment, and provide final documentation. QUICK SCOPE - Review all Domain Controllers and current roles - Confirm Active Directory, DNS, DHCP, replication, SYSVOL, and FSMO health - Identify the correct long-term Domain Controller - Review Azure / Microsoft Entra user sync - Review firewall authentication, SSL VPN, LDAP, RADIUS, and SSO dependencies - Review file server, application server, backup, failover, and replication dependencies - Review the Windows Server 2012 R2 system for migration or retirement needs - Create a written plan before changes - Move roles and services as needed - Safely demote and retire unnecessary Domain Controllers - Validate all major services after each change - Document the final environment and recommendations NOTE: We already have good documentation on the above that can be verified and confirmed before migration is started. LONG-TERM OPPORTUNITY We are also looking for a dependable long-term partner for future on-premise server projects, including Active Directory, file servers, application servers, Windows Server migrations, upgrades, DNS, DHCP, Group Policy, Azure hybrid identity, firewall authentication, backup, replication, failover, and documentation. REQUIRED EXPERIENCE - Windows Server and Active Directory - Domain Controller migration, demotion, and retirement - DNS, DHCP, FSMO, SYSVOL, replication, and Group Policy - Azure AD Connect or Microsoft Entra Connect Sync - LDAP, RADIUS, SSL VPN, and SSO authentication - File servers, service accounts, failover, replication, backup, and recovery - Windows Server 2012 R2 migration planning - Clear technical documentation and change planning Experience with WatchGuard, Fortinet, SonicWall, or similar firewalls is helpful. Please include a brief example of a similar Active Directory cleanup or Domain Controller consolidation project you completed from assessment through final validation.

We are seeking a cybersecurity support agent to help upgrade and secure the digital side of our business. The ideal candidate will have extensive experience in cybersecurity and be able to address up to date security concerns effectively. Responsibilities include upgrading and securing systems, ensuring data protection, and providing technical support. The role requires strong communication skills and the ability to work independently. There role will offer a larger amount of hours to start regarding learning our current setup and advising on how best to overhaul our hardware (where needed) with the potential for a long-term maintenance freelance position continuing indefinitely.

Description: We are seeking cloud engineers to support infrastructure and government-related systems. You will help design, manage, and optimize cloud environments for engineering and transportation projects. Responsibilities: Cloud setup (AWS / Azure) Infrastructure management and optimization Security and compliance support System integrations Requirements: 3–7 years cloud experience AWS or Azure expertise Experience with government or infrastructure systems is a plus Work Setup: Remote Project-based Flexible hours 1099 contractor

IT MSP needs remote HelpDesk support for its clients desktop issues. This will be a long term need. Common issues: - Basic MS Office/365 Support - Setup Printers/diagnose. - Common application issues - Setting up AD/365 accounts - Basic software/hardware issues diagnoses - Direct phone/remote support to clients - Will train on everything (Remote, RMM, Ticketing, etc) - Most important thing is to be personable to the clients. - Most likely 5-10 Hours per week and more (if you want) as you get settled in - Be able to write up a short ticket when done. - Must be available between 9am-5pm EST - Must have great communication skills, always keeping the team and clients informed of the status of issues. - Will give guidance for any issues, so you won't be alone if you need help with a problem. - We use AutoTask, CW RMM, S1, IT Glue, M365, Ubiquiti, ScreenConnect

We are seeking a skilled freelancer to build and set up a 5m server. The project involves assembling the server hardware and configuring the necessary software for optimal performance. The ideal candidate will have experience in server building and a strong understanding of hardware and software integration. Attention to detail and the ability to troubleshoot are essential.

We need a freelancer to manage the migration of our email and Teams accounts from GoDaddy to Microsoft 365 directly. The project includes migrating 17 email addresses and ensuring a smooth transition with minimal disruption. The ideal freelancer should be able to handle the migration process, address any issues that arise, and help ensure all accounts are properly set up in the new environment.

We need an IT expert in Google Workspace/Proofpoint/email deliverability Environment: Client is running Google Workspace (Business tier) with multiple secondary domains managed under a single Google Workspace account DNS is split across multiple providers (Wix, Bluehost, GoDaddy) No Microsoft 365 involvement What has been implemented successfully: Proofpoint Essentials Advanced+ provisioned and configured for the primary domain Domain verified in Proofpoint, mail relay active, DKIM signing active MX records updated in DNS to route inbound through Proofpoint Primary delivery destination set to ASPMX.L.GOOGLE.COM & smtp.google.com for new domain registrations SPF record updated to include both Google and Proofpoint DKIM TXT record added to DNS Inbound gateway configured in Google Workspace with full Proofpoint IP ranges Google Apps hosted service enabled under Sending Servers in Proofpoint Inbound mail filtering through Proofpoint is fully operational Where we are stuck: The outbound relay through Proofpoint is not functioning. The outbound smarthost is configured in Google Workspace pointing to outbound-us1.ppe-hosted.com port 587 with TLS. When enabled, outbound mail is rejected by Proofpoint with two alternating errors: 450 4.3.2 - Client host rejected: Try again later FAILED_PRECONDITION: read error (104): Connection reset by peer Proofpoint support has indicated this is a Google Workspace side issue. Additional complication: The Google Workspace Admin Console is throwing a "host settings update failed" error on any attempt to modify Gmail Hosts or Routing settings. This affects all Super Admin accounts on the tenant. The Outbound Gateway field remains stuck pointing to outbound-us1.ppe-hosted.com and cannot be cleared through the UI. This is believed to be a Google Admin Console backend bug specific to this tenant. Current workaround: Outbound mail is currently bypassing Proofpoint and routing directly through Google. Inbound is fully protected through Proofpoint. Client is operational but outbound encryption and DLP policies are not active. What we need: Resolve the "host settings update failed" error in Google Workspace Admin Console: likely requires Google Admin SDK API access or direct Google backend intervention Clear the stuck Outbound Gateway field Confirm and restore outbound mail flow through Proofpoint's smarthost Verify outbound encryption policies are functioning end to end Ideal candidate: Strong experience with Google Workspace Admin SDK, Gmail routing configuration, and Proofpoint Essentials in a Google Workspace environment. Google Workspace certified preferred. We are willing to work with candidate to bring client fully online with Proofpoint. This will be a collaborative effort with the candidate to ensure client services are all working as intended, with both inbound and outbound mail being able to deliver successfully through Proofpoint.

**Job Description:** We are seeking a qualified individual to facilitate the transition of internal chat and collaborative activities from Cisco Webex to Slack. The responsibilities associated with this role will include the configuration of the Slack platform and the migration of existing communications and activities from Cisco Webex to Slack. Additionally needs are integrating Slack with Box.com for document management and setting up journaling and/or backups for compliance purposes. There is also an intention to integrate Slack into a new helpdesk system, currently looking at Agent Force IT Service. The ideal candidate will possess demonstrable experience with Slack and, preferably, familiarity with Cisco Webex. This is a contract role.

Systems Administrator – Opportunity Overview Position Summary A family-owned organization is seeking a well-rounded Systems Administrator (“jack of all trades”) to support and modernize their IT environment. This role will report directly to the CFO (and potentially COO) and will play a key role in cloud migration, infrastructure optimization, and application support. --- Work Environment & Schedule • Work Model: Hybrid (open to flexibility) • Office Hours: Office opens at 6:00 AM • Core Schedule: 8:00 AM – 5:00 PM CST • After-Hours Expectation: • Occasional support needed for dispatch later in the day • Potential Saturday morning availability --- Team Structure • Team expansion to 2 IT hires total: • Systems Administrator (this role) • IT Support resource (reports/supports Sys Admin) --- Key Responsibilities • Serve as a generalist across infrastructure and systems • Support cloud migration initiatives and environment optimization • Assist with transition away from on-prem data center • Improve security posture and disaster recovery capabilities • Manage application transitions (moving to new systems) • Provide web application support • Includes understanding an internally developed driver application (being phased out) • Troubleshoot and resolve time zone and system update issues • Example: MST vs EST discrepancies affecting driver reporting • Collaborate with operations/dispatch on system-related issues • Identify gaps and implement improvements via scripting and automation --- Technical Requirements • Strong experience with: • Microsoft ecosystem (core focus) • Azure • Microsoft 365 • Active Directory (AD) • SQL • Cloud Migration • Experience working across split or hybrid environments • Exposure to: • Web application support • Infrastructure modernization • Ability to: • Script and automate processes (PowerShell or similar) • Analyze and troubleshoot complex system issues --- Key Initiatives / Projects • Ongoing cloud migration strategy (splitting workloads across environments) • Transitioning to a new application ecosystem • Eliminating legacy data center infrastructure • Enhancing security and disaster recovery frameworks • Addressing time zone discrepancies impacting operations • Evaluating and improving existing scripting/automation gaps --- Candidate Profile • True “jack of all trades” with broad IT systems experience • Comfortable operating in a lean IT team • Strong communication skills to work with business leadership (CFO/COO) • Ability to support both strategic initiatives and daily operations • Experience in logistics, dispatch, or driver-based systems is a plus --- Certifications / Education • Verification required for: • CompTIA certifications (or equivalent foundational certifications) • Relevant education and technical credentials --- Interview Process • Initial screening: Scheduled for first week of July --- Additional Notes • Environment includes dispatch operations across multiple time zones • Systems may require tuning to ensure accurate reporting across MST/EST • Vendor/OEM involvement may be part of troubleshooting efforts