Role Level: IC3 Role Title: Security Administrator II (US Contract) Reports to: Manager of Engineering Services Salary: $41/h Job Description The Security Administrator role supports BEMO managed service customers and internal teams by assisting in the implementation, management, and monitoring of security and compliance solutions across Microsoft 365 and hybrid environments. This role is focused on a security-centric customer base, and we are specifically seeking candidates with experience working in GCC High tenants. In this role, you will also have the opportunity to lead compliance frameworks, including SOC 2, ISO, and CMMC, by maintaining security and compliance requirements across regulated environments. The Security Administrator II IC3 will demonstrate the ability to conduct routine work with specialist and commercial knowledge in the following areas: • Microsoft 365 Security Administration • Azure • GRC Platforms • AI tools • Customer Service • Managed Services • Team Communication • Data Gathering and Analysis At BEMO, the Security Administrator IC3 competencies require: • Understanding of prioritization and time management of tasks • Building effective working relationships within the team and with peers • Demonstrates skill to influence other peers • Conducts complex tasks autonomously • Works on problems of moderate scope and uses multiple known practices and procedures to solve problems with the support of manager and peers • The ability to respond to customers’ security and compliance needs proactively and reactively in the alignment of BEMO’s products and service scope • Clear and open communicator with wider teams and stakeholders • Maintains transactional communication with customers or partners • Builds self-awareness about strengths and areas of development by being open to feedback from your manager and peers. • Consistently seeks to improve technical knowledge in the Microsoft technology and security areas Responsibilities & Primary Goals • Monitoring and Maintenance o Proactively secure Microsoft 365 and Azure environments o Monitor all security systems and provide advice on strategy and implementation for the customer base o Conduct security risk and vulnerability assessments on security package customers o Enforce data governance o Patch and vulnerability-managed life cycle o Implement updates programmatically on different security packages offered by BEMO o Send out customer communications on security improvements and maintenance • Automation and Implementation of Managed Service Solutions o Create and document repeatable processes through automation across our managed service maintenance activities o Manage internal projects, provide technical guidance o Must be comfortable performing multiple initiatives simultaneously in a fast-paced environment o Leverage AI and automation technologies to optimize processes, improve response times, and enhance overall managed service delivery • Cross-Group Collaboration and Support o Support the Customer Success team with customer-specific data for security scores and value realization efforts o Provide T1-T2 Team members support for tickets and issues relevant to managed service customers' security and compliance o Working with the BEMO IT Manager to align security policies and processes o Work collaboratively with delivery engineers, operations team members, customer success managers, support engineers, and our BEMO customers o Manage support queue during designated times • Managed Security o Triage: Working with our SOC team and Microsoft Sentinel, you will help filter the noise to prioritize incidents and alerts that matter to alleviate alert fatigue. o Investigate: Investigate and analyze the most critical incidents, and document progress and findings. You will be analyzing logs within M365 tools and Sentinel. o Respond: Contain and mitigate incidents faster with managed response and proactive remediation. o Prevent: Provide detailed recommendations and best practices to go beyond detection and response to prevent future attacks Requirements • Educational degree or diploma in Computer Science, Engineering, or the equivalent in proven experience • 2 + years of experience administrating, managing, and implementing Microsoft Azure and Microsoft 365 as an implementation, security, or support engineer. • Experience analyzing M365 usage data to identify issues and usage patterns • Strong critical thinking, analysis, and problem-solving skills • Strong competency in core professional skills, especially attention to detail, responsiveness, follow-through, and flexibility, with a high degree of emotional intelligence and tact • Ability to work independently and collaboratively with other internal teams when needed • Proven customer service experience with clear and consistent writing, presentation, and communication skills • Azure Cloud experience Specialized Knowledge or Skills Preferred • A Bachelor of Science or Engineering in Computer Science or a related field preferred • Other Microsoft certifications are preferred (AZ-500, SC-300, SC-400, etc.)

I need someone to manage job applications online securely and host a laptop 24/7. The ideal candidate will ensure all applications are processed efficiently and securely, maintaining continuous availability. Experience in online application management and security is essential.

Our support organization operates with two primary groups: Tier 1 Response Team (Primary Intake): Receives incoming support requests and provides advanced troubleshooting and resolution. Reinforcements Team (Overflow / Backfill): Supports ticket backfill and basic requests when volume spikes or additional capacity is needed. We are seeking an experienced L1 IT Support Technician who can deliver prompt, high-quality support for a fast-paced, multi-client environment. This role requires strong real-time troubleshooting skills (often while the user is on the phone), the ability to quickly establish remote access when needed, and excellent communication to ensure users understand both the issue and the resolution. The ideal candidate is calm under pressure, service-oriented, and highly capable of handling escalations end-to-end. Schedule: This is a full-time role requiring availability Monday–Friday, 8:00 AM–5:00 PM EST. Responsibilities Serve as a first point of contact for technical assistance via phone, email, and ticketing; triage and escalate appropriately. Troubleshoot and resolve hardware, software, and end-user issues in a timely manner, ensuring excellent customer experience. Support and troubleshoot customer technology environments including (but not limited to): routers, access points, sensors, network racks, servers, workstations, kiosks, and peripherals. Diagnose and resolve workstation issues across Windows and macOS environments. Provide support for mobile devices (iOS preferred; Android helpful). Administer and support enterprise email and productivity platforms (e.g., Microsoft 365 and Google Workspace), including mobile integration. Handle user lifecycle processes, including onboarding/offboarding and access provisioning. Configure, install, troubleshoot, update, and maintain desktops, laptops, and mobile devices. Create and maintain user accounts, groups, and permissions. Troubleshoot intermediate networking and security-related issues and partner with security/IT leadership as needed. Monitor connectivity and help identify service-impacting issues or security risks. Configure and troubleshoot network-connected equipment. Support deployment and troubleshooting of enterprise printers (including multifunction devices). Document troubleshooting steps, outcomes, and repeatable procedures clearly in the ticketing system and internal knowledge base. Work collaboratively to route basic overflow issues to Tier 2&3 resources when appropriate. Nice to Have Experience troubleshooting payment / point-of-sale peripherals, including credit card terminals. Required Qualifications 5+ years in a Service Desk / Help Desk / Desktop Support role with escalation responsibility. Demonstrated ability to troubleshoot and resolve complex end-user issues quickly and professionally. Experience working within a ticketing and documentation-driven support environment (ITSM). Strong knowledge of Windows, macOS, and iOS troubleshooting and support. Experience supporting Microsoft 365 / Google Workspace / Exchange and mobile device integration. Working knowledge of Active Directory, basic networking concepts (DNS/DHCP/VPN/Wi-Fi), and common infrastructure fundamentals. Excellent spoken and written English communication skills; able to support users by phone with clarity and professionalism. Strong written documentation skills and ability to fully document troubleshooting and customer interactions. Customer-oriented mindset and ability to perform well in a high-volume, time-sensitive environment..

We're looking for a dependable freelance IT specialist to provide occasional on-site technical support. The primary focus will be maintaining and troubleshooting a personal server, along with setup, maintenance, and support for printers, Blink cameras, scanners, camcorders, and vintage VHS equipment. This is a flexible, part-time, project-based role for someone who can work independently and provide reliable technical support as needed.

I need assistance with cleaning up my computer files and streamlining my home systems, including printer, WiFi, and TV hookups. The ideal candidate will have experience in technical support and network administration to ensure everything runs smoothly and efficiently.

We are looking for a skilled IT Support Specialist to assist with customer IT tickets. You will be responsible for troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction. The ideal candidate should have strong communication skills and a proactive approach to problem-solving. We are looking for someone long term that is available during normal business hours (8am-5pm est) as well as possible afterhours or weekend work. There really is no set schedule, just watching and working tickets as they come in along with normal preventive maintenance and normal IT tasks. If you have experience in customer support and IT troubleshooting, we would love to hear from you.

We are seeking an experienced Subject Matter Expert (SME) to support the development and review of technical e-learning content focused on cloud infrastructure, Windows Server hybrid services, and Azure development environments. Certifications / Expertise Needed Candidates should have direct experience with and ideally hold one or more of the following certifications: AWS Certified SysOps Administrator - Associate AZ-801: Configuring Windows Server Hybrid Advanced Services Developing Solutions for Microsoft Azure (AZ-204) Project Scope This role will primarily support asynchronous e-learning content development and technical validation, including: -Reviewing technical scripts for accuracy -Reviewing storyboards and visual technical flows -Providing SME feedback and corrections -Validating technical examples and enterprise realism -Assisting with terminology, workflows, and best practices -Supporting instructional design teams with technical clarification when needed Ideal Background We are looking for candidates with: -Real-world enterprise experience in AWS and/or Azure environments -Windows Server and hybrid infrastructure experience -Strong understanding of cloud administration and development workflows -Experience working with technical training or certification prep content (preferred but not required) -Ability to provide clear, concise asynchronous feedback Engagement Details: -Remote -Flexible / asynchronous work -Part-time contract support -Immediate availability preferred To Apply Please include: -Which certifications you currently hold -Relevant hands-on experience related to the certifications above -Your availability over the next few weeks -Any previous SME, instructional design, or e-learning experience We’re looking to move quickly and are currently identifying experts for upcoming production phases.

IT MSP needs remote HelpDesk support for its clients desktop issues. This will be a long term need. Common issues: - Basic MS Office/365 Support - Setup Printers/diagnose. - Common application issues - Setting up AD/365 accounts - Basic software/hardware issues diagnoses - Direct phone/remote support to clients - Will train on everything (Remote, RMM, Ticketing, etc) - Most important thing is to be personable to the clients. - Most likely 5-10 Hours per week and more (if you want) as you get settled in - Be able to write up a short ticket when done. - Must be available between 9am-5pm EST - Must have great communication skills, always keeping the team and clients informed of the status of issues. - Will give guidance for any issues, so you won't be alone if you need help with a problem. - We use AutoTask, CW RMM, S1, IT Glue, M365, Ubiquiti, ScreenConnect

We are looking for an experienced Windows Server and Active Directory engineer to work with our team through completion of an Active Directory and server cleanup project. The environment currently has four Domain Controllers. The goal is to safely consolidate the environment down to one properly configured, healthy, and documented long-term Domain Controller. This project has already partially started. We need someone who can assess the current environment, create the remaining plan, and actively complete the work with us during scheduled screen-share sessions. This is not an advisory-only role. The selected partner will work alongside us to complete the approved changes, validate the environment, and provide final documentation. QUICK SCOPE - Review all Domain Controllers and current roles - Confirm Active Directory, DNS, DHCP, replication, SYSVOL, and FSMO health - Identify the correct long-term Domain Controller - Review Azure / Microsoft Entra user sync - Review firewall authentication, SSL VPN, LDAP, RADIUS, and SSO dependencies - Review file server, application server, backup, failover, and replication dependencies - Review the Windows Server 2012 R2 system for migration or retirement needs - Create a written plan before changes - Move roles and services as needed - Safely demote and retire unnecessary Domain Controllers - Validate all major services after each change - Document the final environment and recommendations NOTE: We already have good documentation on the above that can be verified and confirmed before migration is started. LONG-TERM OPPORTUNITY We are also looking for a dependable long-term partner for future on-premise server projects, including Active Directory, file servers, application servers, Windows Server migrations, upgrades, DNS, DHCP, Group Policy, Azure hybrid identity, firewall authentication, backup, replication, failover, and documentation. REQUIRED EXPERIENCE - Windows Server and Active Directory - Domain Controller migration, demotion, and retirement - DNS, DHCP, FSMO, SYSVOL, replication, and Group Policy - Azure AD Connect or Microsoft Entra Connect Sync - LDAP, RADIUS, SSL VPN, and SSO authentication - File servers, service accounts, failover, replication, backup, and recovery - Windows Server 2012 R2 migration planning - Clear technical documentation and change planning Experience with WatchGuard, Fortinet, SonicWall, or similar firewalls is helpful. Please include a brief example of a similar Active Directory cleanup or Domain Controller consolidation project you completed from assessment through final validation.

We just started a new business and are in need of general IT help like setting up our Outlook and MS365 so that we can collaborate. We also need a review of our cloud operations, because our product uses the cloud to process data. We are located in Scottsdale, Arizona, so local experts would be great, but not required.