Our support organization operates with two primary groups: Tier 1 Response Team (Primary Intake): Receives incoming support requests and provides advanced troubleshooting and resolution. Reinforcements Team (Overflow / Backfill): Supports ticket backfill and basic requests when volume spikes or additional capacity is needed. We are seeking an experienced L1 IT Support Technician who can deliver prompt, high-quality support for a fast-paced, multi-client environment. This role requires strong real-time troubleshooting skills (often while the user is on the phone), the ability to quickly establish remote access when needed, and excellent communication to ensure users understand both the issue and the resolution. The ideal candidate is calm under pressure, service-oriented, and highly capable of handling escalations end-to-end. Schedule: This is a full-time role requiring availability Monday–Friday, 8:00 AM–5:00 PM EST. Responsibilities Serve as a first point of contact for technical assistance via phone, email, and ticketing; triage and escalate appropriately. Troubleshoot and resolve hardware, software, and end-user issues in a timely manner, ensuring excellent customer experience. Support and troubleshoot customer technology environments including (but not limited to): routers, access points, sensors, network racks, servers, workstations, kiosks, and peripherals. Diagnose and resolve workstation issues across Windows and macOS environments. Provide support for mobile devices (iOS preferred; Android helpful). Administer and support enterprise email and productivity platforms (e.g., Microsoft 365 and Google Workspace), including mobile integration. Handle user lifecycle processes, including onboarding/offboarding and access provisioning. Configure, install, troubleshoot, update, and maintain desktops, laptops, and mobile devices. Create and maintain user accounts, groups, and permissions. Troubleshoot intermediate networking and security-related issues and partner with security/IT leadership as needed. Monitor connectivity and help identify service-impacting issues or security risks. Configure and troubleshoot network-connected equipment. Support deployment and troubleshooting of enterprise printers (including multifunction devices). Document troubleshooting steps, outcomes, and repeatable procedures clearly in the ticketing system and internal knowledge base. Work collaboratively to route basic overflow issues to Tier 2&3 resources when appropriate. Nice to Have Experience troubleshooting payment / point-of-sale peripherals, including credit card terminals. Required Qualifications 5+ years in a Service Desk / Help Desk / Desktop Support role with escalation responsibility. Demonstrated ability to troubleshoot and resolve complex end-user issues quickly and professionally. Experience working within a ticketing and documentation-driven support environment (ITSM). Strong knowledge of Windows, macOS, and iOS troubleshooting and support. Experience supporting Microsoft 365 / Google Workspace / Exchange and mobile device integration. Working knowledge of Active Directory, basic networking concepts (DNS/DHCP/VPN/Wi-Fi), and common infrastructure fundamentals. Excellent spoken and written English communication skills; able to support users by phone with clarity and professionalism. Strong written documentation skills and ability to fully document troubleshooting and customer interactions. Customer-oriented mindset and ability to perform well in a high-volume, time-sensitive environment..

ConsultAdd Public Services is seeking an Infrastructure Support Engineer to support our Managed IT Services engagement. Lima, Ohio (Onsite) Lima, Ohio (Onsite) This role serves as the local technical resource responsible for onsite infrastructure support, user assistance, and coordination with our remote MSP operations team. The engineer will work across multiple client locations, providing scheduled onsite support, responding to critical incidents, performing infrastructure maintenance, and assisting with projects. While day-to-day help desk requests are handled remotely, this role focuses on issues that require physical presence, infrastructure troubleshooting, hardware deployments, and maintaining strong relationships with client stakeholders. This position is ideal for someone with broad infrastructure experience who enjoys a combination of desktop support, networking, Microsoft technologies, and server administration. Key Responsibilities Infrastructure Support - Support Windows Server and Windows 11 environments. - Perform Active Directory user and computer administration. - Assist with the implementation and troubleshooting of Group Policy. - Manage Microsoft 365 administration, including Exchange Online, Teams, and Entra ID. - Troubleshoot issues related to servers, storage, and infrastructure. - Assist with monitoring backups, testing restores, and disaster recovery activities. - Provide support for virtualization platforms such as Hyper-V and VMware. Network Administration - Troubleshoot switches, routers, firewalls, wireless access points, and VPN connectivity. - Perform basic network diagnostics using TCP/IP, DNS, DHCP, and routing fundamentals. - Assist with firmware upgrades and general network maintenance. - Update network documentation and inventory. - Coordinate with remote infrastructure engineers during major incidents. End User Support - Resolve hardware and software issues that require onsite assistance. - Deploy and configure desktops, laptops, printers, monitors, and other peripherals. - Support user onboarding and offboarding processes. - Perform workstation imaging and hardware replacements. - Assist users with Microsoft Office and Microsoft 365 applications. Preventive Maintenance - Conduct scheduled onsite maintenance visits. - Inspect server rooms and network equipment. - Verify backup jobs and assess hardware health. - Assist with patch verification. - Maintain asset inventory and documentation. Client Engagement - Build strong relationships with client staff. - Provide excellent customer service. - Communicate technical issues clearly to non-technical users. - Escalate issues appropriately to Tier 2 and Tier 3 engineers. - Maintain detailed service documentation. ​​​​​​​Preferred Qualifications - Associate or Bachelor's degree in Information Technology or a related field. - 3-5 years of experience in IT infrastructure or Managed Service Provider (MSP) environments. - Experience supporting public sector, government, education, or regulated environments is preferred. - Experience working within an MSP is highly desirable - Industry certifications such as Microsoft, CompTIA, Cisco, VMware, or Fortinet are a plus.

In need of technical advisory assistance to troubleshoot and resolve Microsoft Office 365 cloud administration issues, specifically backup solutions and recovery, Teams management, group/shared email accounts, and security.

I need assistance with cleaning up my computer files and streamlining my home systems, including printer, WiFi, and TV hookups. The ideal candidate will have experience in technical support and network administration to ensure everything runs smoothly and efficiently.

We are looking for a skilled IT Support Specialist to assist with customer IT tickets. You will be responsible for troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction. The ideal candidate should have strong communication skills and a proactive approach to problem-solving. We are looking for someone long term that is available during normal business hours (8am-5pm est) as well as possible afterhours or weekend work. There really is no set schedule, just watching and working tickets as they come in along with normal preventive maintenance and normal IT tasks. If you have experience in customer support and IT troubleshooting, we would love to hear from you.

IT MSP needs remote HelpDesk support for its clients desktop issues. This will be a long term need. Common issues: - Basic MS Office/365 Support - Setup Printers/diagnose. - Common application issues - Setting up AD/365 accounts - Basic software/hardware issues diagnoses - Direct phone/remote support to clients - Will train on everything (Remote, RMM, Ticketing, etc) - Most important thing is to be personable to the clients. - Most likely 5-10 Hours per week and more (if you want) as you get settled in - Be able to write up a short ticket when done. - Must be available between 9am-5pm EST - Must have great communication skills, always keeping the team and clients informed of the status of issues. - Will give guidance for any issues, so you won't be alone if you need help with a problem. - We use AutoTask, CW RMM, S1, IT Glue, M365, Ubiquiti, ScreenConnect

We are looking for an experienced Windows Server and Active Directory engineer to work with our team through completion of an Active Directory and server cleanup project. The environment currently has four Domain Controllers. The goal is to safely consolidate the environment down to one properly configured, healthy, and documented long-term Domain Controller. This project has already partially started. We need someone who can assess the current environment, create the remaining plan, and actively complete the work with us during scheduled screen-share sessions. This is not an advisory-only role. The selected partner will work alongside us to complete the approved changes, validate the environment, and provide final documentation. QUICK SCOPE - Review all Domain Controllers and current roles - Confirm Active Directory, DNS, DHCP, replication, SYSVOL, and FSMO health - Identify the correct long-term Domain Controller - Review Azure / Microsoft Entra user sync - Review firewall authentication, SSL VPN, LDAP, RADIUS, and SSO dependencies - Review file server, application server, backup, failover, and replication dependencies - Review the Windows Server 2012 R2 system for migration or retirement needs - Create a written plan before changes - Move roles and services as needed - Safely demote and retire unnecessary Domain Controllers - Validate all major services after each change - Document the final environment and recommendations NOTE: We already have good documentation on the above that can be verified and confirmed before migration is started. LONG-TERM OPPORTUNITY We are also looking for a dependable long-term partner for future on-premise server projects, including Active Directory, file servers, application servers, Windows Server migrations, upgrades, DNS, DHCP, Group Policy, Azure hybrid identity, firewall authentication, backup, replication, failover, and documentation. REQUIRED EXPERIENCE - Windows Server and Active Directory - Domain Controller migration, demotion, and retirement - DNS, DHCP, FSMO, SYSVOL, replication, and Group Policy - Azure AD Connect or Microsoft Entra Connect Sync - LDAP, RADIUS, SSL VPN, and SSO authentication - File servers, service accounts, failover, replication, backup, and recovery - Windows Server 2012 R2 migration planning - Clear technical documentation and change planning Experience with WatchGuard, Fortinet, SonicWall, or similar firewalls is helpful. Please include a brief example of a similar Active Directory cleanup or Domain Controller consolidation project you completed from assessment through final validation.

We are seeking an IT Support Specialist to manage and support laptop operations for our organization. The ideal candidate will have experience in troubleshooting, maintaining, and optimizing laptop performance. Responsibilities include providing technical support, resolving hardware and software issues, and ensuring smooth operation of laptop systems. This is a part-time, remote position with a 12-month contract. We are looking for someone who can work independently and communicate effectively with our team.

We need a networking specialist to connect our computers and software so everything runs smoothly across the warehouse. The role includes setting up the network, ensuring reliable connectivity, and integrating systems for seamless operation. This is a basic project for someone who can handle the entire setup and make sure everything works together efficiently.

We need an IT expert in Google Workspace/Proofpoint/email deliverability Environment: Client is running Google Workspace (Business tier) with multiple secondary domains managed under a single Google Workspace account DNS is split across multiple providers (Wix, Bluehost, GoDaddy) No Microsoft 365 involvement What has been implemented successfully: Proofpoint Essentials Advanced+ provisioned and configured for the primary domain Domain verified in Proofpoint, mail relay active, DKIM signing active MX records updated in DNS to route inbound through Proofpoint Primary delivery destination set to ASPMX.L.GOOGLE.COM & smtp.google.com for new domain registrations SPF record updated to include both Google and Proofpoint DKIM TXT record added to DNS Inbound gateway configured in Google Workspace with full Proofpoint IP ranges Google Apps hosted service enabled under Sending Servers in Proofpoint Inbound mail filtering through Proofpoint is fully operational Where we are stuck: The outbound relay through Proofpoint is not functioning. The outbound smarthost is configured in Google Workspace pointing to outbound-us1.ppe-hosted.com port 587 with TLS. When enabled, outbound mail is rejected by Proofpoint with two alternating errors: 450 4.3.2 - Client host rejected: Try again later FAILED_PRECONDITION: read error (104): Connection reset by peer Proofpoint support has indicated this is a Google Workspace side issue. Additional complication: The Google Workspace Admin Console is throwing a "host settings update failed" error on any attempt to modify Gmail Hosts or Routing settings. This affects all Super Admin accounts on the tenant. The Outbound Gateway field remains stuck pointing to outbound-us1.ppe-hosted.com and cannot be cleared through the UI. This is believed to be a Google Admin Console backend bug specific to this tenant. Current workaround: Outbound mail is currently bypassing Proofpoint and routing directly through Google. Inbound is fully protected through Proofpoint. Client is operational but outbound encryption and DLP policies are not active. What we need: Resolve the "host settings update failed" error in Google Workspace Admin Console: likely requires Google Admin SDK API access or direct Google backend intervention Clear the stuck Outbound Gateway field Confirm and restore outbound mail flow through Proofpoint's smarthost Verify outbound encryption policies are functioning end to end Ideal candidate: Strong experience with Google Workspace Admin SDK, Gmail routing configuration, and Proofpoint Essentials in a Google Workspace environment. Google Workspace certified preferred. We are willing to work with candidate to bring client fully online with Proofpoint. This will be a collaborative effort with the candidate to ensure client services are all working as intended, with both inbound and outbound mail being able to deliver successfully through Proofpoint.