Customer Service Virtual Assistant (Medical Scheduling) | 5 Hours/Week | Remote We're looking for a reliable, organized, and friendly Customer Service Virtual Assistant to join our growing telehealth practice. This is a part time remote position (approximately 5 hours per week) focused on helping referred patients schedule their medical nutrition appointments. Our patients are located across the United States, so you must be available to make outbound calls during Pacific Standard Time (PST) business hours. Responsibilities * Call referred patients to introduce our practice and assist them with scheduling their appointments. * Follow up with patients who have not yet scheduled. * Answer basic questions about the scheduling process and our services. * Document all outreach and patient interactions accurately. * Maintain organized records within our CRM and EMR systems. * Coordinate with our internal team regarding referrals and scheduling updates. * Ensure a professional, compassionate, and patient centered experience on every call. Requirements * Excellent English communication skills with a warm, professional phone presence. * Previous customer service or medical scheduling experience preferred. * Experience working with CRM systems (HubSpot, Salesforce, or similar). * Experience using an EMR/EHR system. * Highly organized with exceptional attention to detail. * Comfortable making outbound phone calls. * Reliable internet connection and quiet workspace. * Able to work independently and manage follow up tasks without close supervision. Schedule * Approximately 5 hours per week. * Must be available to make calls during Pacific Standard Time business hours (Monday through Friday). Nice to Have * Experience working in a healthcare, telehealth, or medical practice. * Familiarity with insurance based healthcare or patient referrals. To Apply Please record a short loom on loom.com that includes: * A brief summary of your customer service or patient scheduling experience. * Which CRM and EMR systems you've used. * Your availability during PST business hours. We're looking for someone who is dependable, compassionate, and enjoys helping patients get connected with the care they need.

We are looking for a skilled and empathetic matchmaker to help clients find meaningful, long-term relationships. You will interview clients, understand their preferences, and suggest compatible matches. Strong communication, emotional intelligence, and discretion are essential. Requirements: Experience in matchmaking, coaching, counseling, or similar work preferred Strong people skills and emotional intelligence Reliable, professional, and detail-oriented This is a freelance role with potential for ongoing work.

Our company is seeking a skilled and experienced individual to answer phones and engage in moderate real time complex problem-solving. The ideal candidate will possess exceptional interpersonal skills to effectively handle customer interactions and resolve issues efficiently. Strong communication and analytical skills are essential for this role.

Need a Technical Support Rep who can: 1. Reply to Support Tickets, 2. Give Demos of our software as needed, and 3. Do Outbound Calls if Needed (train or onboard customers) 4. Help test out software and work with the engineering team in defining scope/priorities 5. Import customer excel spreadsheets (while helping to rearrange the data so it's consumable) into our CRM program The product is a CRM focused on insurance agencies/brokers and their workflow. You will be working part-time at first, providing on avg, 3-4 hrs of support/work each day, with the option to increase to full-time later. You must have a great English speaking accent.

We are looking for a reliable Squarespace specialist to provide ongoing support for a small professional website. Responsibilities may include: Squarespace administration and maintenance Forms and submission workflows Email notifications and integrations Google Analytics and conversion tracking setup Google Ads tag implementation Domain and DNS-related tasks Website updates and troubleshooting General technical support

We are seeking a cybersecurity support agent to help upgrade and secure the digital side of our business. The ideal candidate will have extensive experience in cybersecurity and be able to address up to date security concerns effectively. Responsibilities include upgrading and securing systems, ensuring data protection, and providing technical support. The role requires strong communication skills and the ability to work independently. There role will offer a larger amount of hours to start regarding learning our current setup and advising on how best to overhaul our hardware (where needed) with the potential for a long-term maintenance freelance position continuing indefinitely.

Feedback and technical assessment of projects and correspondence.

Overview: We are a growing Managed IT Services Provider (MSP) based in the Pittsburgh, PA area looking for a reliable and sharp Level 1 IT Support Technician to assist with day-to-day support operations. This role is critical to our growth. We need someone who can handle frontline support efficiently, communicate clearly with clients, and escalate issues appropriately. If you are proactive, organized, and take ownership of your work—we want to work with you. ⸻ Responsibilities: • Provide Level 1 remote support for end users (Windows, basic Mac support) • Handle ticket intake, triage, and resolution through our ticketing system • Troubleshoot common issues: • Password resets • Microsoft 365 (Outlook, Teams, OneDrive) • Printer issues • Basic networking (connectivity, WiFi troubleshooting) • Install and configure software applications • Assist with onboarding/offboarding users • Document issues, resolutions, and client environments • Escalate complex issues to Level 2/3 as needed • Follow SOPs and contribute to improving documentation ⸻ Required Skills: • Strong communication skills (clear written and spoken English) • Experience with: • Microsoft 365 Admin Center • Windows 10/11 support • Basic networking (IP, DNS, DHCP fundamentals) • Ability to follow processes and stay organized • Reliable internet connection and availability during business hours ⸻ Preferred (Nice to Have): • MSP experience (this is a big plus) • Familiarity with RMM tools (Datto, Ninja, Kaseya, etc.) • Experience with ticketing systems (Zoho Desk, Jira, etc.) • Basic understanding of cybersecurity best practices • Experience with Apple/Mac environments ⸻ Work Expectations: • Availability during Eastern Time business hours (9 AM – 5 PM) • Daily communication and updates on tickets • Ability to follow defined processes and checklists • Willingness to learn and improve continuously ⸻ How to Apply: Please include: 1. A brief summary of your experience with IT support 2. Your experience working in an MSP (if any) 3. Tools and platforms you’ve used 4. Your availability (hours per day/week) 5. Example of a common issue you’ve resolved and how you handled it ⸻ Important: We are looking for someone long-term. Reliability, communication, and ownership matter more than just technical skill. If you are someone who takes pride in doing things the right way and wants to grow with a company—this is a great opportunity.

My personal laptop just needs general mainenance… removing temp files and cookies and any and all tasks that can improve the speed and operating of the laptop.

## 1) Tier 2/3 MSP Engineer – As Needed **Title:** Tier 2/3 MSP Engineer – As Needed | Microsoft 365, Windows, Networking, SMB Support We’re a growing MSP building a bench of reliable contractors we can use for **as-needed project work, escalations, overflow support, and client onboarding tasks**. Most of our clients are **small to mid-sized businesses**, with a strong focus on **professional services firms** such as CPA/accounting, architecture, engineering, and similar organizations. We are looking for a **Tier 2/3 MSP Engineer** who is comfortable jumping into a client environment, troubleshooting issues, handling escalations, and supporting projects when needed. This is **not a full-time role**. We are looking to build a relationship with someone we can use on a recurring **contract / as-needed basis** as work comes up. ### Typical work may include: * Tier 2/3 escalation support for SMB clients * Microsoft 365 administration and troubleshooting * Exchange Online, Entra ID / Azure AD, MFA, shared mailbox, permissions, and user issues * Windows workstation and Windows Server troubleshooting * Basic to intermediate networking support including VPN, firewall, switch, and wireless troubleshooting * SharePoint / OneDrive support and occasional migration assistance * Client onboarding tasks, documentation cleanup, and project support * Working alongside onsite technicians or other contractors when needed ### Ideal experience: * Prior experience working for or alongside an **MSP** * Strong experience supporting **SMB environments** rather than only large enterprise * Comfortable working across multiple client environments * Hands-on experience with **Microsoft 365**, **Windows Server**, **Entra ID**, **Exchange Online**, **SharePoint**, and general endpoint / user support * Solid troubleshooting ability across Microsoft, networking, and general infrastructure issues * Able to communicate clearly and document work professionally ### Nice to have: * Experience with RMM / PSA platforms * Familiarity with environments in the **10–100 user range** * Experience with client onboarding, migrations, or remediation projects * Ability to assist after-hours for planned cutovers or urgent issues when needed ### Engagement structure: We are specifically looking for someone open to: * **As-needed / project-based work** * Escalations that may come up periodically rather than every week * Short projects ranging from a few hours to several days * Occasional after-hours support for cutovers or urgent issues ### When applying, please include: 1. A brief overview of your MSP and SMB support experience 2. The Microsoft / server / networking areas you are strongest in 3. Whether you are comfortable supporting multiple client environments 4. What your availability typically looks like for project-based or urgent work 5. Whether you’re open to coordinating via **Slack or Microsoft Teams** if we’re a fit