My personal laptop just needs general mainenance… removing temp files and cookies and any and all tasks that can improve the speed and operating of the laptop.

## 1) Tier 2/3 MSP Engineer – As Needed **Title:** Tier 2/3 MSP Engineer – As Needed | Microsoft 365, Windows, Networking, SMB Support We’re a growing MSP building a bench of reliable contractors we can use for **as-needed project work, escalations, overflow support, and client onboarding tasks**. Most of our clients are **small to mid-sized businesses**, with a strong focus on **professional services firms** such as CPA/accounting, architecture, engineering, and similar organizations. We are looking for a **Tier 2/3 MSP Engineer** who is comfortable jumping into a client environment, troubleshooting issues, handling escalations, and supporting projects when needed. This is **not a full-time role**. We are looking to build a relationship with someone we can use on a recurring **contract / as-needed basis** as work comes up. ### Typical work may include: * Tier 2/3 escalation support for SMB clients * Microsoft 365 administration and troubleshooting * Exchange Online, Entra ID / Azure AD, MFA, shared mailbox, permissions, and user issues * Windows workstation and Windows Server troubleshooting * Basic to intermediate networking support including VPN, firewall, switch, and wireless troubleshooting * SharePoint / OneDrive support and occasional migration assistance * Client onboarding tasks, documentation cleanup, and project support * Working alongside onsite technicians or other contractors when needed ### Ideal experience: * Prior experience working for or alongside an **MSP** * Strong experience supporting **SMB environments** rather than only large enterprise * Comfortable working across multiple client environments * Hands-on experience with **Microsoft 365**, **Windows Server**, **Entra ID**, **Exchange Online**, **SharePoint**, and general endpoint / user support * Solid troubleshooting ability across Microsoft, networking, and general infrastructure issues * Able to communicate clearly and document work professionally ### Nice to have: * Experience with RMM / PSA platforms * Familiarity with environments in the **10–100 user range** * Experience with client onboarding, migrations, or remediation projects * Ability to assist after-hours for planned cutovers or urgent issues when needed ### Engagement structure: We are specifically looking for someone open to: * **As-needed / project-based work** * Escalations that may come up periodically rather than every week * Short projects ranging from a few hours to several days * Occasional after-hours support for cutovers or urgent issues ### When applying, please include: 1. A brief overview of your MSP and SMB support experience 2. The Microsoft / server / networking areas you are strongest in 3. Whether you are comfortable supporting multiple client environments 4. What your availability typically looks like for project-based or urgent work 5. Whether you’re open to coordinating via **Slack or Microsoft Teams** if we’re a fit

Our support organization operates with two primary groups: Tier 1 Response Team (Primary Intake): Receives incoming support requests and provides advanced troubleshooting and resolution. Reinforcements Team (Overflow / Backfill): Supports ticket backfill and basic requests when volume spikes or additional capacity is needed. We are seeking an experienced L1 IT Support Technician who can deliver prompt, high-quality support for a fast-paced, multi-client environment. This role requires strong real-time troubleshooting skills (often while the user is on the phone), the ability to quickly establish remote access when needed, and excellent communication to ensure users understand both the issue and the resolution. The ideal candidate is calm under pressure, service-oriented, and highly capable of handling escalations end-to-end. Schedule: This is a full-time role requiring availability Monday–Friday, 8:00 AM–5:00 PM EST. Responsibilities Serve as a first point of contact for technical assistance via phone, email, and ticketing; triage and escalate appropriately. Troubleshoot and resolve hardware, software, and end-user issues in a timely manner, ensuring excellent customer experience. Support and troubleshoot customer technology environments including (but not limited to): routers, access points, sensors, network racks, servers, workstations, kiosks, and peripherals. Diagnose and resolve workstation issues across Windows and macOS environments. Provide support for mobile devices (iOS preferred; Android helpful). Administer and support enterprise email and productivity platforms (e.g., Microsoft 365 and Google Workspace), including mobile integration. Handle user lifecycle processes, including onboarding/offboarding and access provisioning. Configure, install, troubleshoot, update, and maintain desktops, laptops, and mobile devices. Create and maintain user accounts, groups, and permissions. Troubleshoot intermediate networking and security-related issues and partner with security/IT leadership as needed. Monitor connectivity and help identify service-impacting issues or security risks. Configure and troubleshoot network-connected equipment. Support deployment and troubleshooting of enterprise printers (including multifunction devices). Document troubleshooting steps, outcomes, and repeatable procedures clearly in the ticketing system and internal knowledge base. Work collaboratively to route basic overflow issues to Tier 2&3 resources when appropriate. Nice to Have Experience troubleshooting payment / point-of-sale peripherals, including credit card terminals. Required Qualifications 5+ years in a Service Desk / Help Desk / Desktop Support role with escalation responsibility. Demonstrated ability to troubleshoot and resolve complex end-user issues quickly and professionally. Experience working within a ticketing and documentation-driven support environment (ITSM). Strong knowledge of Windows, macOS, and iOS troubleshooting and support. Experience supporting Microsoft 365 / Google Workspace / Exchange and mobile device integration. Working knowledge of Active Directory, basic networking concepts (DNS/DHCP/VPN/Wi-Fi), and common infrastructure fundamentals. Excellent spoken and written English communication skills; able to support users by phone with clarity and professionalism. Strong written documentation skills and ability to fully document troubleshooting and customer interactions. Customer-oriented mindset and ability to perform well in a high-volume, time-sensitive environment..

setup OPNsense and any future support needed for network

We're an AI platform that automates medical-record retrieval and case workup for law firms handling high-volume litigation. Our customers are the firms; their cases flow through our system, and the platform pulls and processes the medical records those cases depend on. We're looking for a Technical Account Manager who can own the law-firm relationship and get under the hood when something breaks. This is one seat doing two jobs in equal measure. What you'll do Onboard new law-firm accounts and get them genuinely using the system. Monitor each account's health: are cases progressing, are records coming back, is the firm getting value. Be the firm's point of contact proactive check-ins, not just inbound tickets. Troubleshoot when things stall (records not returning, a case stuck in the pipeline, an integration issue). Diagnose where the breakdown is, fix what you can, and escalate real bugs to engineering with a clear, reproducible report. Spot at-risk accounts early and flag patterns back to the product team. What success looks like Accounts are active and progressing, not idle. Cases move through the system instead of getting stuck. Records come back at a healthy rate and you catch it early when they don't. Firms describe the experience as smooth and would stay. You're a fit if you Have run customer success or account management for a SaaS or data product, ideally with non-technical clients. Are genuinely technical: comfortable reading logs, reasoning about how APIs and data pipelines behave, and communicating precisely with end users not just routing tickets. Write clearly and directly. You'll be the firm-facing voice. (Plus, not required) Have legal, legal-tech, or healthcare-data experience.

Looking for an agent to plan our honeymoon after our September 19th wedding

I need someone with a great foam presence to make follow up calls to our Potential Client between 5 and 8 PM Monday through Thursday and 8 AM to 2 PM on Saturday mornings. We have a number of callers who would like to schedule appointments and we also have callers who need to hire us for legal services.

I am a professional magician looking for someone who can personally assist me (M-F) with event bookings and show logistics. I perform mostly at corporate events and theaters, with some private parties here and there. I am spending way too much time working on the bookings and not prepping my shows and doing/promoting more events. While this is not a sales position, you would be helping me with those types of tasks, Your job is to help me throughout the process. Your job will be to: - Touch base with me daily or every other day throughout the week to add tasks and discuss events - Field events and respond to them if I am unavailable - Craft proposals and contracts using my templates - Check in on potential events - Process payments - Learn how to use my CRM - Speak to clients through email and the phone Hours of operation are Monday through Friday from 9am to 5pm central. However, you will likely only have 1-3 hours of work to do If you are not a naturally happy or enthusiastic person, please do not apply lol At the moment, this is set to hourly but I am open to discussion on how to best structure time and payment. If this sounds like the job for you please open your cover letter with, "I'm your events assistant!"

We are a SaaS company that serves wedding planners. We've been in business for roughly 13 years, and we are poised for a new and exciting phase of growth. We are looking for a positive, driven, hardworking, SaaS-experienced person to serve as our Director of Customer Success. This is an opportunity to grow in a vitally important role at a rising, heart-led company. Our product is fantastic and beloved by our customers once they are properly onboarded. We now want to make a serious investment in customer success to improve our customer activations and retention. When wedding planners see a demo of our platform (e.g. on a 1-on-1 demo or at our trade show booth demo), they fall in love. But we have a number of customers who start a free trial, then sign up for a monthly subscription without ever feeling the magic of all the powerful benefits and features of our software. We want one exceptional person to own customer success and to turn this around. You will work virtually in this role, with a kind, talented team that is sincerely committed to serving our wonderful customers. NOTE: This position will offer flexibility because it's remote. But you will be expected to work hard for 40 hours per week and be a self starter. We want you to be invested and in the trenches with us, growing this company. We will train you thoroughly on our software and teach you all you need to know to help our customers. From there, you will collaborate directly with our CEO to craft the systems and workflows to optimize our customer activations and retention. And you will work diligently to do all you can to assure that our customers become (and stay) raving fans of our platform. This is not a script-reading support role. You'll own customer activation and retention end to end. More specifically, you will: - Work in Intercom to answer all customer inquiries in a timely manner - Call new customers within minutes of them signing up and get them oriented, excited, and into the product - Run live demos, screen-share walkthroughs, webinars that get planners to their first real result fast - Drive structured day-3, day-15, and day-30 check-ins so no new customer slips through the cracks - Spot at-risk accounts early and save them - Build the onboarding playbook as you go — you'll have a founder who hands you the vision, the systems, and full support - Continue to optimize our AI customer support bot (Fin, provided by Intercom) - Help our team improve the customer onboarding process in general, including owning the First-Time User Experience - Create (with our CEO) KPIs to measure your performance, and update those KPIs You'll own one outcome above all: retaining our customers. Your day-to-day focus will be getting new customers active and thriving fast — because the planners who reach real value in their first 90 days are the ones who stay. You're a strong fit if you: - Are US-based and genuinely love being on the phone — it energizes you, it doesn't drain you - Love helping people and are tech savvy - Have run customer success, onboarding, or inside sales at a SaaS or service business - Are warm, organized, and unflappable — the kind of person a customer trusts within five minutes - Are comfortable owning a metric and being held to it - Major Bonus: If you are deeply experienced with Intercom (this is the platform for our customer support) - Bonus: any background in weddings, events, or hospitality — our customers are wedding planners, and speaking their language is gold How we work: This is a long-term, ongoing role with a founder who moves fast and invests in his people. Compensation is a base plus a performance bonus tied to retention. We'll train you deeply on the product and on the customer. ALSO: Our company is currently launching a sister software product in a large new market. Initially, your work will be focused on our wedding planner business. But you will likely have the opportunity to grow into a broader role of also serving corporate event planners in the future.

Plays a crucial role in the design, development, configuration, integration, and support of the Dynamics 365 ecosystem, which includes Customer Engagement (CE), Power Platform, Portal, and related systems. Instrumental in the ongoing rollout of Dynamics 365 and subsequent development projects. Collaborate with Product Managers, Developers, Testers, Business Owners, Business Systems Support, and external vendors within the Scaled Agile Framework (SAFe). Work closely with agile teams to develop, configure, integrate, and document all technical components of the CRM solution. Provide training and development for existing IT staff, sharing your technical expertise and best practices related to Dynamics 365 CE. Develop solutions that address the people, process, and technology needs of the organization, and to translate business challenges into process/technical solutions. Essential Functions • Lead the design, development, configuration and integration of Dynamics 365 mapping business requirements and processes to solutions. • Accountable for understanding business requirements and developing solutions that align with those requirements. • Learn and adopt artificial intelligence to enhance business capabilities and team efficiency. • Proficient in Plug-In development, Portal development along with Power Platform (Dataverse, flows and PowerApps) • Administer and maintain the Dynamics 365 solution in production. • Manage user roles and permissions. • Ensure application components are in compliance with the enterprise and solution architecture and apply best practices. • Follow change control procedures and manage the deployment from development to test to production. • Collaborate with IT colleagues, business subject matter experts and outside vendors on end user issues and new application functionality. • Adhere to Scaled Agile Framework (SAFe) agile implementation methodology, including participation in PI planning, daily standups and documenting work in AzureDevOps. • Complete technical design deliverables and documentation. • Provide post-production technical support to end users. • The ability to envision and document solution architecture and application designs • Adhere to organizational policies and values. Required Experience • Technical, development and administration experience with Microsoft Dynamics Customer Engagement (CE) (e.g., Sales and Marketing), including configuration and customization experience. • Experience working with JavaScript, C#, .NET, ASP, HTML, CSS, and database platforms including SQL Server • Familiarity with source code management concepts using Azure DevOps. • Experience with Dynamics creating plug-ins, custom workflow activities, XAML workflows, web services, and the use of the Dynamics 365 SDK. • Experience and/or knowledge of Dynamics 365 and the O365 platform as it pertains to feature sets that integrate with Dynamics solutions, including SharePoint, MS Office, Azure Logic Apps, and Web API Integration. • Familiarity with and experience working with Azure or similar cloud services. • Familiar with creating dashboards and reports using Power BI. • Understanding of the common data model and security model and mechanisms to extend and build new data relationships. • Must be a dynamic and self-starting individual with strong interpersonal skills who is able to work independently or in a team environment with minimal guidance and direction. • Must be able to effectively prioritize and assign work to meet deadlines. • Must commit to continuous learning by developing new skills to keep abreast of industry trends and state of the art technology. • Must demonstrate excellent written, verbal, and presentation skills to effectively communicate with both technical and non-technical users at all levels of an organization across a variety of stakeholder groups. • Minimum ten years of experience working in a technical / development capacity. • Minimum five years of experience working with Dynamics 365 / CRM. • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. • Candidates located in the Washington, DC metro area or Chicago are preferred.