We are seeking an experienced Integration/Solutions Engineer to design, develop, and maintain RESTful APIs for our clients. The ideal candidate will have a strong background in API development, integration, and documentation. You will work closely with our team to ensure seamless API integration and provide technical support throughout the implementation process. This is a full-time, long-term opportunity, and will consider contracted arrangements for someone who can deliver reliable and scalable API solutions. This role sits at the center of complex system interactions — translating real-world clinical, workforce, and operational workflows into reliable, scalable integrations. You’ll work closely with customers, internal engineering teams, and external vendors to connect systems such as EHRs, Workforce Management, Time & Attendance, and HRIS platforms. Success in this role requires strong technical fundamentals, comfort navigating ambiguity, and the ability to own integrations end-to-end — from discovery through delivery. What You’ll Do  Design, implement, and maintain integrations between healthcare systems, including: o EHR / EMR platforms o Workforce Management & Scheduling systems o Time & Attendance systems o HRIS and related operational systems  Lead technical discovery with customers to understand data flows, workflows, constraints, and integration requirements  Translate business and clinical requirements into clear technical designs, mappings, and implementation plans  Own data modeling, transformation, and mapping between disparate systems and schemas  Build and troubleshoot API-based, file-based, and event-driven integrations  Collaborate with internal product and engineering teams to ensure integrations are scalable, secure, and supportable  Manage integration delivery timelines, risks, dependencies, and stakeholder communication  Support authentication and identity integrations, including SSO patterns where applicable  Act as a technical escalation point for complex integration issues in production environments Required Experience & Skills Healthcare & Integration Experience  6+ years hands-on experience integrating healthcare systems such as EHRs, WFM, Time & Attendance, and/or HRIS platforms  Strong understanding of healthcare data concepts and operational workflows  Experience delivering integrations in regulated or high-compliance environments Technical Fundamentals  Strong API integration experience (REST, webhooks, JSON, XML)  High comfort with data structures, schemas, and transformations  Experience with data mapping, normalization, validation, and reconciliation  Ability to read, understand, and debug unfamiliar systems and data formats quickly Project & Delivery Ownership  Proven ability to manage integrations from discovery through go-live  Strong project management skills: scoping, sequencing, dependency tracking, and stakeholder communication  Comfortable working directly with customers and external technical teams Bonus / Nice-to-Have  Familiarity with healthcare interoperability standards such as FHIR and/or HL7  Experience with authentication and identity integrations, including: o SAML, OAuth, OpenID Connect o SSO integrations with enterprise identity providers  Experience working in multi-tenant SaaS environments  Exposure to healthcare compliance considerations (HIPAA, SOC 2, etc.) What Success Looks Like  Integrations are delivered on time, with clear expectations and minimal surprises  Data flows are reliable, well-mapped, and resilient to upstream/downstream changes  Customers and internal teams trust you to own complex integration work  Integration designs scale beyond a single customer or implementation

Technical Operations Coordinator (Systems & Integrations) Remote | Flexible Part-Time | Opportunity to Grow About the Role I'm the founder of multiple growing businesses in the legal and media industries, including a court reporting company and an educational podcast (The Court Reporter Podcast). As we scale, we use dozens of cloud-based platforms that all need to work together seamlessly. I'm looking for someone who genuinely enjoys solving technical puzzles. This is not a help desk role and it's not just checking boxes from a to-do list. You'll become the person who investigates issues, researches solutions, works with customer support, tests fixes, documents systems, and ensures our technology and integrations run smoothly. If you're the type of person who gets excited by figuring out why something isn't working—and won't stop until you've found the answer—this role is for you. Examples of Projects No two days will look exactly the same. One week you might: Troubleshoot why Calendly isn't sending Zoom links or confirmation emails. Diagnose Google Workspace permission issues. Configure Zoom integrations. Research AI tools for podcast production. Build automation between different software platforms. Organize and document business systems. Test new workflows before they're implemented. Create Standard Operating Procedures (SOPs). Work directly with software support teams until issues are fully resolved. Recommend better software or more efficient workflows. Future projects may include: Website management Domain and DNS configuration Google Workspace administration CRM implementation AI workflow automation API and integration research Technical documentation Internal knowledge base creation Security and permission management Software implementation and onboarding What Success Looks Like When something breaks... ❌ You don't immediately ask me what to do. ✅ You investigate. ✅ You research. ✅ You contact support. ✅ You test. ✅ You document. ✅ Then you come back with: "Here's what the issue was, here's what I tried, here's the solution, and here's how we can prevent it from happening again." You Might Be a Great Fit If You... Love figuring things out. Naturally Google everything before asking for help. Enjoy troubleshooting. Learn new software quickly. Like creating organized systems. Think several steps ahead. Take ownership instead of waiting for instructions. Communicate proactively. Enjoy improving processes. Technical Experience Experience with some of these is helpful, but curiosity and problem-solving matter even more. Google Workspace Zoom Calendly Microsoft 365 WordPress Zapier / Make AI tools Canva Notion ClickUp Airtable CRM software APIs and integrations DNS & domains (basic) Cloud software administration Bonus Experience Legal industry Podcast production SaaS administration Operations Technical support Systems administration Workflow automation Documentation QA testing The Kind of Person I'm Looking For You don't just complete tasks—you solve problems. You're comfortable hearing: "Calendly isn't sending emails." ...and then independently determining: Is it Calendly? Gmail? Google Workspace? Zoom? OAuth permissions? Email workflows? Subscription licensing? User error? Or a platform bug? Instead of forwarding the problem back to me, you own it until it's resolved.

Warrior Web Co. is a web development and digital marketing agency serving home-service and small businesses across Southwest Michigan. We are looking for a reliable, personable Client Success Coordinator to be the friendly first point of contact for our clients and keep communication running smoothly. This is a part-time, ongoing role with a flexible schedule, roughly 5 to 8 hours per week. There is an important coverage period from August through November when you will serve as the primary day-to-day contact for our clients, so dependability and clear communication matter to us more than anything else. You will not be doing technical or development work. Our team handles that. Your job is to make clients feel heard, keep requests organized, and make sure nothing falls through the cracks. What You Will Do: - Monitor our central client inbox and respond promptly and warmly - Acknowledge incoming requests, gather the right details, and log them - Keep clients updated on status so they always know where things stand - Route requests to the right person on our team and follow up to closure - Send simple status updates and check-ins that keep relationships strong - Help us maintain a calm, professional, "we are on it" client experience What We Are Looking For: - Excellent written and verbal English and a warm, professional manner - Strong organization and follow-through, you do not let things slip - Comfort being the friendly face of a business to small-business owners - Reliability and responsiveness during US business hours - A self-starter who can run a simple process without hand-holding Nice To Have: - Familiarity with web design, WordPress, or digital marketing agencies - Experience as an account manager, client success rep, or project coordinator - Comfort with simple tools such as a shared inbox, a task board, and messaging apps Logistics: - Part-time, roughly 5 to 8 hours per week, flexible scheduling - Remote, United States based, with availability during US business hours - Ongoing hourly contract - We onboard you with a clear playbook so you are set up to succeed

We are seeking a Customer Service Representative to answer inbound calls for 4 hours a week from 9am-5pm EST. The ideal candidate must be comfortable on the phone and excel at communicating with people. A positive and friendly demeanor is essential for this role.

I'm seeking a reliable and proactive individual to serve as a personal assistant and data entry operator. The ideal candidate should possess excellent communication skills, attention to detail, and a willingness to learn. You must have stable internet access. Key Responsibilities: Update and maintain accurate information within company databases Handle various administrative and data management tasks Manage responsibilities independently when I am out of the office Keep track of ongoing tasks and ensure everything is handled efficiently. Requirements: Good internet connection to facilitate seamless communication Ability to multi-task and prioritize effectively Strong attention to detail and organizational skills Ability to follow instructions carefully Responsible, attentive, and trustworthy Willingness to learn and adapt to new tasks. Additional Information: This position offers opportunities for tips and bonuses based on performance Loyalty, responsibility, and the ability to work independently are essential If you're ready to take on this role with dedication and professionalism, I'd love to hear from you!

Crestmont is a private investment firm focused on principal investing, special situations, and private market opportunities across healthcare, energy, technology, and real assets. We are a growing organization with multiple affiliated entities and investment vehicles, and a distributed team that utilizes modern cloud-based systems. We are seeking a highly organized, responsive, and technically capable IT professional to serve as our outsourced IT administrator and technology coordinator. Scope of Work The selected contractor will act as our go-to resource for managing and maintaining our business technology infrastructure, including: Domain & DNS Management - Manage and maintain company domains - Configure and update DNS records - Coordinate domain registrations, renewals, and transfers - Troubleshoot website, email, and DNS-related issues - Update website as needed Email Administration - Administer Google Workspace - Create, modify, and deactivate user accounts - Manage aliases, forwarding rules, groups, and shared inboxes - Implement email security best practices - Assist with deliverability and email authentication (SPF, DKIM, DMARC) Cloud & Collaboration Systems - Support Google Drive and shared file permissions - Maintain user access and security settings - Assist with Slack administration - Coordinate user onboarding and offboarding Software & Vendor Management - Maintain inventory of software subscriptions and licenses - Coordinate with vendors and support teams Manage user access across platforms such as: - Google Workspace - Slack - Cloze CRM - Constant Contact - Juniper Square - DocuSign - Dropbox and/or Google Drive - Other business applications as needed Security & Compliance - Implement and maintain MFA policies - Conduct periodic access reviews - Maintain password and access management procedures - Assist with cybersecurity best practices and recommendations - Address cybersecurity threats and concerns Special Projects - Configure integrations and automations (Zapier preferred) - Assist with system migrations - Support new technology implementations - Recommend improvements to streamline operations and reduce costs Ideal Candidate - 5+ years administering Google Workspace and cloud-based business systems - Strong DNS and domain management experience - Familiarity with investment firms, professional services firms, family offices, or private equity environments preferred - Experience with Zapier or workflow automation tools - Strong communication skills - Available during U.S. business hours for urgent issues - Comfortable working independently and proactively Engagement Structure - Fractional / ongoing contractor relationship - Estimated 5–15 hours per month initially, with additional project-based work - Long-term relationship preferred - Hourly or monthly retainer proposals welcome To Apply Please provide: A brief summary of your relevant experience Examples of similar organizations you have supported Your hourly rate or preferred monthly retainer Availability during U.S. Eastern Time business hours Any certifications or specialized expertise Experience with Google Workspace, DNS management, Zapier, and cybersecurity

Role Overview We're looking for a part-time Customer Service Representative to manage customer inquiries primarily via email, with occasional phone support when a customer specifically requests it (this is not a call-center role — no inbound call queue). You'll also process warranty/damage claims submitted through our WordPress site and coordinate parts requests with our warehouse. This is a flexible, remote role requiring approximately 1-2 hours per day. Responsibilities - Respond to customer complaints regarding product issues - Handle occasional phone calls when a customer requests to speak with someone directly - Review and process customer claims submitted through our WordPress claims form (e.g., damaged/defective products, missing parts) - Request replacement parts from the warehouse based on approved claims and track fulfillment, share tracking with customer - Troubleshoot basic product issues (assembly, sizing, accessories) using provided product guides - Process or escalate return/exchange requests according to company policy - Track and follow up on open tickets and claims to ensure timely resolution - Flag recurring issues or product feedback to the team - Maintain a friendly, professional, and brand-appropriate tone in all communications Requirements - Excellent written communication skills; comfortable on the phone when needed - Outdoor/water sports product familiarity a plus, not required - Reliable daily availability (flexible hours, ~1-2 hrs/day, as agreed)

Hustle Butter is a leading tattoo care brand trusted by artists and collectors around the world. As our business continues to grow, we're looking for a detail-oriented, customer-focused team member to help manage our customer support inbox and deliver an exceptional customer experience. This is a part-time remote position ideal for someone with prior Shopify or e-commerce customer service experience who enjoys helping customers, solving problems, and becoming an expert on the products they support. About the Role We currently receive approximately 200 customer service tickets per week. Customer inquiries range from order management and shipping updates to product recommendations, product usage questions, and general brand support. You'll be responsible for monitoring our support inbox, responding to customers in a helpful and professional manner, and coordinating across our e-commerce systems to resolve issues efficiently. The ideal candidate is equally comfortable troubleshooting an order issue as they are helping a customer choose the right product for their needs.

Customer Experience Specialist (Remote) We’re looking for a professional, friendly, and detail-oriented Customer Experience Specialist to join our team. Your primary responsibility will be following up with individuals who have already been matched with legal representation through our platform. These are not cold sales calls. You’ll simply be conducting short customer experience surveys, documenting feedback, and helping us improve our service. Responsibilities * Call a daily list of claimants provided by our team (10-15) * Conduct a 1-2 minute customer experience survey. * Record responses accurately in our CRM. * Ask about their experience with the law firm they retained and our service * Identify which law firm they ultimately signed with (if they are willing to share). * Request an honest Google review when appropriate. * Flag any complaints or unusual situations for management. * Maintain professionalism and empathy on every call. Requirements * Excellent spoken English. * Friendly and professional phone presence. * Strong attention to detail. * Reliable internet connection and quiet work environment. * Experience with CRM systems is a plus. * Customer service or call center experience preferred. What We’re Looking For We’re not looking for someone who simply reads a script. We’re looking for someone who can build rapport quickly, make callers feel comfortable, and accurately document conversations. This is a long-term opportunity with room to grow into additional customer experience, quality assurance, and research responsibilities as our company expands. To Apply Please include: * A short introduction about yourself. * Your customer service or phone experience. * Your availability each week. * A short voice recording introducing yourself (preferred). We’re looking to hire immediately.

Goth Cloth Co. is a fast-growing alternative fashion and swimwear brand serving customers worldwide. We specialize in unique, made-to-order apparel and swimwear designed for people who embrace individuality, self-expression, and a little bit of spooky energy. As we've grown, we're looking for a detail-oriented and empathetic Customer Service Representative to help provide an outstanding experience for our customers. Position Overview We're seeking a part-time Customer Service Representative to assist customers via email, social media messages, and customer support platforms. This role is ideal for someone who enjoys helping people, can communicate professionally while maintaining a friendly brand voice, and is comfortable working independently. Experience with ecommerce customer service is strongly preferred. Responsibilities Respond to customer emails and support tickets Assist customers with order status updates Process returns, exchanges, store credits, and refunds Help customers with sizing recommendations Resolve shipping and tracking issues Handle damaged, defective, missing, or incorrect item claims Respond to social media customer inquiries and comments Escalate complex issues when necessary Maintain a positive, professional, and empathetic tone in all communications Follow established policies while using good judgment to create positive customer experiences Requirements Excellent written English communication skills Prior ecommerce customer service experience Strong attention to detail Ability to handle difficult customer situations professionally Comfortable learning new software and processes Reliable internet connection Ability to work independently with minimal supervision Bonus Experience: Shopify Redo Returns Klaviyo Meta Business Suite Alternative fashion, swimwear, apparel, or ecommerce brands Schedule: Part-time Approximately 10–20 hours per week to start Flexible scheduling preferred Some weekend availability is a plus during peak season What Success Looks Like: Fast, friendly, and accurate customer responses High customer satisfaction Consistent application of company policies Ability to de-escalate customer concerns Helping customers feel heard and supported Please include: A brief introduction about yourself Relevant ecommerce customer service experience Platforms you've used (Shopify, Gorgias, Zendesk, etc.) Your hourly rate An example of how you would respond to an upset customer asking why their order hasn't shipped yet We look forward to hearing from you. 🖤