Social Media Influencer Manager — Mom Creator Network In addition to base pay, additional performance compensation bonus also available. About the Role: We're hiring a Social Media Influencer Manager to build, grow, and activate our network of mom influencers and parenting creators. This is a relationship-driven role at the heart of how we reach families—you'll help build creator partnerships from first outreach to live campaign to measured results. We're an early-stage startup preparing for launch, so we're looking for someone who's excited to help build something from the ground up. The ideal candidate is eager to learn, comfortable asking questions, adaptable, passionate about helping families preserve their memories and deeply cares about family values and privacy. While experience with influencers is important, we're looking just as much for someone who communicates exceptionally well, builds trust quickly, and is excited to grow alongside our team. What You'll Do Learn our product, mission, and messaging so you can confidently represent our company in conversations with creators. Expand our creator network. Cultivate, grow, and maintain relationships with mom influencers and parenting creators across platforms. Run campaigns end to end. Source the right creators, pitch and structure partnerships, negotiate terms, and manage execution through to delivery. Lead outbound outreach. Proactively identify and reach out to new creators, building pipeline and warm relationships at scale. Manage people and partners. Coordinate a roster of creators (and any supporting team members), keeping everyone aligned, briefed, and on schedule. Pitch with conviction. Translate our brand and campaign goals into compelling pitches that creators want to say yes to. Measure and report. Track performance and analytics across campaigns, understand attribution, and report clearly on reach, engagement, and ROI. Leverage AI. Use AI tools to work faster and smarter—outreach drafting, creator research, content briefs, performance summaries, and workflow automation. Maintain organized outreach records, provide weekly status updates, and proactively communicate progress, challenges, and recommendations. What You'll Bring Excellent communication skills. Clear, warm, confident, and persuasive in writing, on video calls, and over the phone. A passion for relationship-building and the confidence to initiate conversations with new creators through cold and warm outreach. A willingness to learn quickly and become an expert on our platform and mission. Strong organization and follow-through. You keep outreach organized, communicate proactively, and consistently follow through on commitments. Experience with influencer outreach or creator partnerships is preferred. An existing network of mom influencers is a plus, but not required. People management. Experience coordinating creators, partners, or a team. Strong understanding of social media and analytics. Fluency across major platforms and comfort reading and acting on performance data. Strong pitching ability. You can frame and sell a campaign idea well. AI fluency. You know how to leverage AI tools to amplify your output. Responsiveness and reliability. You stay on top of communication and follow through, with the flexibility to work non-standard hours when campaigns require it. Nice to Have Experience in consumer tech, family, parenting, memory preservation, or an adjacent category. Experience working in a startup or fast-moving environment. Existing relationships with creators in your specific niche. Background in brand or growth marketing. Logistics Flexible hours—we care about output and responsiveness, not a fixed 9-to-5. Remote-friendly. Must have a reliable laptop with a working camera and microphone, dependable high-speed internet, and be comfortable participating in virtual meetings.

I'm a debt and equity analyst and I need a clean, reliable Excel tool to track my deal pipeline. I want something simple that just works — the macros must be fully built in and working on delivery (I don't want to import any code myself), and the file must open without any corruption errors. Environment: Excel on Windows (desktop). Outlook desktop is available for any email features. MUST-HAVE - Pipeline tab — a table with these columns: Deal Name, Borrower/Sponsor, Type (Debt/Equity/Mezz), Size ($), Status (Chasing / In Market / Quoted / Closed), Date Uploaded (manually editable), Follow-Up Date (auto-calculated as Date Uploaded + 2 days, but overrideable), Notes, and an ID. Type and Status must be dropdowns. Overdue follow-up dates should highlight automatically. - Add/Edit Deal form tab — a simple intake form to add a new deal or edit an existing one. Saving pushes the entry straight into the Pipeline tab. I also need to be able to edit deals directly in the Pipeline. - Dashboard tab — auto-updating summary: deal counts by status, total pipeline volume, volume by type, and a count of overdue follow-ups. - Working buttons for Add, Edit, Delete, and Export to CSV. - Follow-up reminders on open — when I open the file, it shows me a list of deals with follow-ups due today or overdue, so nothing slips through. - Status-change timestamps — when a deal's status changes, auto-record the date so I can see how long a deal has been at its current stage. NICE-TO-HAVE (please quote these separately so I can decide) - Auto-archive — when a deal is marked Closed or Dead, move it to a separate Archive tab to keep the active pipeline clean while preserving history. - Aging / conversion analytics — average days at each stage, time from Chasing to Quoted, and win rate by lender. - Quick filter buttons — one-click views like "In Market only" or "follow-ups due this week." Deliverables: One working .xlsm file with all macros pre-installed and tested end to end, plus brief instructions on enabling macros. This is a small, well-defined project. Please share an example of a similar Excel/VBA tool you've built, and confirm you've tested macro-enabled files on Windows Excel.

Long-term partnership. Individual operator or tight team. Bootstrapped venture. Propose your engagement. Project Overview BuildQuest is a SaaS marketplace helping homeowners plan $100K–$2M construction projects — major remodels, additions, custom builds. We solve a chronic problem that has plagued residential construction for decades, and we solve it from both sides of the marketplace. Order matters: BuildQuest was built to serve homeowners first. Pros come second. That orientation defines our positioning, pricing, and every decision. What we are BuildQuest is a real SaaS platform in active development — not a slide deck and not a solo founder side project. There’s a serious engineering team, a UI/UX and product lead, and an advisory board with deep tech backgrounds. The product is in good hands. What’s been founder-built and now needs a marketing partner is the public-facing marketing layer — brand voice, story, creative, distribution, infrastructure. That’s the work this hire takes over. Companion Document We’ve also attached the BuildQuest Marketing Manifesto to this posting — eight specific beliefs that shape what we’re hiring for. Please review it before responding. Candidates who reference it directly in their proposal will be evaluated more favorably. The two-sided problem Homeowner side (B2C — primary audience, paying customer). Planning a major project today means fragmenting effort across Pinterest, contractor calls, cost calculators, and trial-and-error research — to figure out what to build, articulate a personal style, land on a realistic budget, and find qualified pros. Months or years. Many projects die in the planning phase. Pro side (B2B — served through serving homeowners). Design and construction pros burn hundreds of hours on unrealistic prospects, then get charged by referral services to chase the same kind of leads. They’re tired of being courted as the customer. How BuildQuest flips the script. Most marketplaces in this category court pros as the customer and treat homeowners as the lead being sold. We do the opposite. Homeowners are the paying customer. Pros earn access by being good at their work — and what they get is fundamentally different from a referral platform: clients with clear scope, defined style, realistic budgets, ready to engage. That’s the B2B strategy: serve pros by serving the homeowner well. Why Now • AI is rewriting consumer discovery. Google search volume is plateauing for the first time. Homeowners increasingly ask ChatGPT, Perplexity, and Claude. The search-and-aggregator model that built Houzz and Angi is structurally shifting. • The referral-platform model is collapsing under pro fatigue and broken unit economics. • Consumer expectations for premium service in residential construction are at an all-time high — with almost nothing in the current landscape meeting them. Someone builds the homeowner-first incumbent in this space within the next 24 months. We intend it to be us. The marketing partner who joins now helps decide what that brand becomes. Why this engagement is different Long-term partnership, preserves your independence. Joining for the long haul — not executing a campaign and disappearing, and not a soft pitch to W-2. The best independents are independent for real reasons; we respect that. Brand DNA, not brand amplification. The narrative, voice, message architecture, and launch playbook are still being shaped. You help architect them. That window closes at launch. A storytelling and visual craft role at its core. The marketing partner owns the brand’s words and the visual output of marketing — mockups, ad creative, collateral, video concepts, social. Clint runs UI/UX and product design; the marketing partner runs marketing design. Two crafts, side by side. Founder-led content is the engine. Bill’s podcast (59 episodes and growing), book, and 30+ years of expertise are the engine. The partner builds the systems around it that scale the founder’s authority — amplification, distribution, repurposing. Founder-engaged collaboration. Bill is present at the weekly working session, looped in on meaningful decisions, and reviewing what goes out before it ships. The partner brings finished thinking and finished work; Bill reacts, we refine, we ship. Decisions happen in days, not months. Core focus areas Creative voice, copy & visual execution (primary) • Develop the brand voice and message architecture for both audiences (homeowner-first B2C, pro-serving B2B) • Write the core marketing collateral — landing pages, email sequences, ad copy, sales pages, social posts, video scripts, podcast descriptions • Produce designed mockups and finished-feeling marketing collateral — show up to working sessions with visualized concepts, not just briefs • Identify hook points — the moments where a homeowner (or pro) commits — and architect messaging and creative around them • Build the educational content strategy that translates 30+ years of construction expertise into content that genuinely teaches and converts • Develop launch narratives across pre-launch, beta, soft launch, public phases Launch & lifecycle systems (primary) • Design and execute waitlist and beta tester recruitment • Recruit design and construction pros to the platform’s free tier • Architect the full lifecycle — acquisition, activation, retention, expansion, referral, win-back • Run early acquisition tests with discipline on owned vs. rented attention Distribution & owned channels • Build distribution systems that turn content into actual attention • Prioritize owned media (email, podcast, community) over rented (paid) • Establish partnership and co-marketing strategy with adjacent brands Polish & revamp the marketing layer • Elevate the current marketing websites (founder-built; in need of partner-driven polish or revamp) • Audit and elevate current social presence and email list • Keep / optimize / rebuild decisions; lead execution Marketing infrastructure • Propose and implement CRM, automation, analytics, reporting • Email automation workflows • AI-augmented content workflows turning 59+ podcast episodes into multi-channel reach Content strategy, SEO & AI-era discovery • Modern SEO: semantic search, topic clusters, E-E-A-T • AI-era discovery: GEO/AEO, structured content for LLM citation, presence inside AI-generated answers • Repurposing systems for long-form expertise • Local SEO for the pro side Required capabilities Creative voice and copy. This role lives or dies on storytelling. You take 30+ years of construction expertise and turn it into stories homeowners feel and pros trust. You write hooks that convert. You design educational content that earns trust by genuinely teaching. You think in hook points and architect messaging around them. You write in long-form and short-form, B2C and B2B. Visual design fluency. You bring concepts to life visually — mockups, layouts, ad creative, social posts, video concepts, marketing collateral that’s already designed when it hits the table. Fluent in modern design tools (Figma, Canva, AI design and video tools). You produce finished-feeling work without waiting on a designer. Sector experience. U.S. home improvement, real estate, or residential design/construction — or proven ability to go deep on a complex category fast, with portfolio evidence. 0→1 launch experience. You’ve shaped brand positioning from scratch and taken products through pre-launch → beta → soft → public launch. Portfolio work to show. AI-era discovery (GEO/AEO). You build for presence inside AI-generated answers, not just search results pages. The most consequential shift in marketing discovery since Google itself The mission for a 2026 launch. Distribution-first thinking. Content abundance is no longer the constraint; distribution is. You measure success on reach and engagement, not output volume. Lifecycle marketing. You think in the full arc — acquisition, activation, retention, expansion, referral, win-back — not just the funnel top. Modern, AI-augmented marketing practice. You’ve built technology-augmented workflows that deliver meaningful productivity gains. Show us how a single operator or tight team uses today’s tools to deliver what used to take ten people — and how that leverage serves both sides of a two-sided marketplace. Analytics, stack architecture, systems thinking. Expert-level analytics, A/B testing, attribution, dashboard design. Can propose and implement a marketing stack appropriate to an early-stage two-sided SaaS. Reusable workflows. Strongly preferred • Two-sided marketplace experience — chicken-and-egg dynamics, geographic clustering, network effects • Vertical SaaS marketing — deep industry credibility, partnerships, community over feature comparisons • Founder-led content systems — you’ve built repurposing and distribution around a founder’s voice without losing the voice Helpful, not required • Performance marketing (Meta Ads, Google Ads, LinkedIn) • Podcast and long-form content optimization • Conversion rate optimization • Prior fractional or agency experience with early-stage clients What you’d be working with • Podcast: 59 episodes (and growing) of long-form expert content with established production workflows • Quinn AI Guide: designed character with voice synthesis and locked tagline, integrated into the platform • Companion brand: book + podcast feeding the platform’s AI knowledge base • Brand Standards v2: visual identity foundation in place • Two marketing websites — founder-built; in need of partner-driven polish or revamp • Live interactive tools on the platform site (proof of the platform philosophy) • Social presence across multiple channels — also founder-built, also needs elevation • Small email list ready to grow and segment How the founder works High standards, intense attention to detail. Every element of design, development, and brand reflects 30+ years of working on projects where one missed detail costs months and tens of thousands. Founder-engaged collaboration. Bill is present at the weekly working session, looped in on meaningful decisions, and reviewing what goes out before it ships. The partner brings finished thinking and finished work; Bill reacts, we refine, we ship. Decisions happen in days, not months. Deep respect for marketing’s value. Bill is not the founder who treats marketing as “spend” or expects magic. He’s looking for a partner whose expertise he respects, whose work he’ll back, and whose voice carries weight in decisions. Dual-vantage perspective. Bill operates from rare understanding of both homeowner and pro perspectives. Expect this to enrich every conversation about positioning, message, and audience. Engagement Structure We are intentionally not specifying fixed hours, retainer amounts, fee structures, or budget. We want you to propose what fits this engagement. Tell us: • Solo operator or tight team • Time commitment you’d propose for this scope • Engagement model (retainer, project-based, hybrid) • Marketing stack you’d recommend and approximate run-rate cost • How you’d structure the first 90 days • Your view on staying beyond launch as a long-term partner We evaluate on quality of thinking, fit with our reality, and the strength of the work itself — not just on price. Application Requirements Please submit your proposal through Upwork with the following: 1. Respond to the Manifesto Review the BuildQuest Marketing Manifesto (attached to this posting). In your cover letter, name 1–2 principles that most resonate with you and 1 you’d push back on or refine. This isn’t a trick — we want genuine engagement with how we think. 2. Cover Letter (300 words max) • Your reaction to the Manifesto • Your sector experience — home improvement, real estate, residential design/construction, or how you’ve gone deep on complex categories before • How you operate as a modern, AI-augmented marketer — and how that leverage serves both sides of a two-sided marketplace • Your view on long-term partner vs. project-only work 3. Writing Sample One piece of writing you’re proud of — a landing page, email sequence, long-form post, ad campaign, or brand narrative. The piece that best represents your voice and your craft. Attach it directly, or describe it in your proposal with a clear summary. 4. Visual Sample One piece of marketing design work you’ve produced — ad creative, social, landing page mockup, video frame, or marketing collateral. Attach it directly, or describe it clearly. We want to see your voice and your visual craft. 5. Portfolio (2–3 examples) • A 0→1 brand or launch you’ve shaped from scratch • A modern marketing workflow or system you’ve built — using technology including AI tools as force multipliers • A messaging architecture or positioning framework you’ve developed • Bonus: home improvement, real estate, marketplace, ConTech/PropTech, or founder-led content systems 6. Stack & Approach • The marketing stack you’d propose for an early-stage two-sided SaaS (homeowner-first) • Your view on AI-era discovery (GEO/AEO) and how you’d execute on it • Your default tools and why — especially CRM, automation, content, analytics • Approximate monthly run-rate cost of the stack you’d propose 7. Engagement Proposal • Solo or tight team • Time commitment • Model (retainer, project, hybrid) • Indicative fee structure • 90-day approach at a high level • Long-term partnership perspective 8. Three References • Preferably from B2B/B2C SaaS engagements • At least one able to speak to modern, AI-augmented capabilities Optional but valued • Short Loom video (2–3 minutes) introducing yourself • Example of a workflow or automation you’ve shipped Interview Process • Initial call with the founder (30 min) — fit, background, sector experience, Manifesto reaction • Take-home exercise (finalists only) — brand audit, positioning hypothesis, 90-day approach, stack recommendation, AI-era discovery move, and a 200-word creative sample • Working session with founder + designer (90 min) — present the exercise, discuss thinking, share visual samples • Reference checks • Final negotiation on engagement terms and offer About the Founder 30+ years in residential design and construction. Author of a published book on the homeowner experience. Host of a long-running industry podcast (59 episodes and growing). Advisory board includes past clients from Apple and senior tech leadership roles. Has built the AI guide and content workflows powering the platform — which is part of why he thinks differently about what a small team can do with modern tools. Mission: Serve homeowners first. Solve a chronic, decades-old problem at the front of the residential construction value chain. Deliver pros a fundamentally different kind of client — by serving the homeowner well.

About Us We are a consumer-first virtual healthcare platform designed to make care radically more affordable and accessible. We combine telehealth, wellness services, pharmacy partnerships, and an AI health assistant into one modern healthcare experience. We’re preparing for launch and building the team that will help us deliver a reliable, high-quality product from day one. We are looking for our first QA Engineer to own product quality and help us ship safely and confidently. Role Overview As our first QA Engineer, you will become the release gatekeeper for the platform. You will work closely with engineering, DevOps, and leadership to ensure our staging and production releases are stable, reliable, and ready for real users. This role is perfect for someone who enjoys breaking things, improving processes, and building QA practices from the ground up in a startup environment. What You’ll Do Release & Regression Testing - Own end-to-end testing of staging and production releases - Create and maintain release checklists and regression test suites - Validate critical user journeys before every deployment - Provide Go/No-Go release recommendations Manual Testing & Bug Reproduction - Execute manual testing across web and mobile responsive environments - Reproduce bugs and create clear, actionable bug reports - Partner with engineers to verify fixes and prevent regressions Test Planning & Documentation - Design and document test cases and testing strategies - Build a structured QA process for a fast-moving startup - Maintain testing documentation and release notes Environment & Deployment Support - Collaborate with DevOps to validate staging and production environments - Run smoke tests after deployments - Assist in verifying rollback and recovery procedures Cross-Functional Collaboration - Work closely with engineers, DevOps, and leadership to improve release quality - Advocate for the user experience and product stability Core User Journeys You’ll Test You will be responsible for testing critical workflows including: - User onboarding and authentication - Payments and checkout flows - Telehealth visit workflows - Provider routing and messaging - Pharmacy and partner integrations - Notifications (email/SMS) - AI assistant interactions - Admin and operational tools Requirements Must Have 5+ years experience in QA or software testing Strong manual testing skills for web applications Experience writing clear bug reports and test cases Understanding of staging vs production environments Comfortable working in a fast-moving startup environment Strong attention to detail and communication skills Nice to Have Experience testing healthcare, fintech, or SaaS platforms Experience with Azure DevOps or similar tools Familiarity with API testing tools (Postman, Insomnia) Exposure to automated testing tools (Cypress, Playwright, Selenium) Experience working with DevOps or CI/CD pipelines

MARKET & PRODUCT RESEARCH ANALYST — PROPTECH / REAL ESTATE AI SOFTWARE (FULL, SELF-DIRECTED DEEP-DIVE EVALUATIONS) === PROJECT OVERVIEW === I'm in the early, exploratory stage of a new venture in property technology and real estate AI tooling. Before I build anything, I want a thorough, ground-level understanding of the existing software landscape — how today's leading platforms actually work, what they offer, how they're sold, and what they really cost once you get past the entry-level plan. I'm hiring a detail-oriented research analyst to run complete, hands-on evaluations of established software products in this space. Think of this as the kind of due diligence you'd do if you were about to enter a market and wanted to understand a product inside and out — not a surface-level summary, but a complete walkthrough of the product, the buying process, the people you talk to, and the real pricing at scale. This work is self-directed. I'll assign you a specific product (privately, after we kick off) and you own the entire process from there — how you sign up, who you contact, how you present yourself, what you ask, and how you get to a real enterprise-level quote. You run it end to end and bring me back the full picture. I'm available throughout to answer your questions. === WHAT YOU'LL DO (THE FULL PROCESS — YOU OWN IT END TO END) === For the assigned product, you will go through the entire prospective-buyer journey yourself: 1. PRODUCT & OFFERING ANALYSIS - Sign up for / gain access to the product (free trial, freemium, or demo access as available). - Explore and document everything: every feature, capability, module, dashboard, data set, workflow, report, and any AI / automation functionality. - Capture the user experience: onboarding, ease of use, navigation, depth and quality of data, integrations, supported use cases, target customer, strengths, gaps, and limitations. - Screenshot as you go. 2. VENDOR COMMUNICATIONS ON PRODUCT & PRICING - Reach out to the vendor's sales team and carry out the conversation by email. - Ask thorough questions about capabilities, data coverage, onboarding, support, and — especially — pricing. - Record the name and title of every person you communicate with, and save the full email correspondence. 3. FULL PRODUCT DEMO (RECORDED) - Schedule and complete a live product demo with the vendor. - Record the entire demo meeting (screen + audio). You must be comfortable recording video calls. - Also record your own narrated screen walkthrough of the product, showing how it actually works in practice. 4. PRICING & LICENSING AT SCALE *** MOST IMPORTANT *** - Take the process all the way to a real quote for a LARGER, MULTI-SEAT / TEAM / ENTERPRISE-level license — NOT a single-user or entry-level plan. - To get there, you'll present yourself as a prospective business buyer evaluating the product for a larger organization. The persona and approach are entirely up to you — figure out what's needed to reach the right pricing tier and the right people. - Capture every pricing detail: all tiers and what's included at each, per-seat vs. flat pricing, add-ons, data / usage limits, contract length, onboarding / implementation fees, and every discount offered or negotiated.

We are a growing technology consulting firm seeking a skilled Microsoft Power Platform Solutions Architect and Developer to deliver client-facing solutions that drive real business results. The right candidate has a portfolio of shipped applications they are proud of, a consulting mindset, and the ability to work directly with clients to turn business requirements into working software. If you have spent your career as a back-office developer waiting for tickets, this is not the role for you. If you have built things that made a measurable difference for real clients and can prove it, we want to talk. WHAT YOU WILL BE DOING • Design and build Power Platform solutions - Canvas Apps, Model-Driven Apps, Power Automate workflows, Power BI dashboards, and Dataverse implementations • Work directly with clients to gather requirements, clarify scope, and translate business needs into a clear technical solution without requiring heavy oversight. • Own your projects end-to-end: from the first client conversation through design, development, testing, deployment, and post-launch support. • Build SPFx components and SharePoint Online solutions as part of broader Microsoft 365 engagements. • Integrate Power Platform solutions with external systems and APIs, including SQL Server, Dataverse, SharePoint, and third-party platforms. • Deliver on time and communicate proactively • Produce clean technical documentation that supports handoff, training, and future enhancements. • Contribute to solution estimates and help scope new client engagements accurately. REQUIRED QUALIFICATIONS • 5+ years of hands-on Power Platform development: Canvas Apps, Model-Driven Apps, Power Automate, Power BI, and Dataverse. • Demonstrated consulting or contract delivery experience, you have worked across multiple clients, not just one employer. • A portfolio of shipped applications you can speak to: what the problem was, how you solved it, and what the outcome was for the client. • Strong SharePoint Online experience, including SPFx component development and Microsoft 365 integrations. • Proficiency in JavaScript, TypeScript, REST APIs, HTML, and CSS for custom UI and integration work. • Ability to work independently, manage your own time, and deliver without daily supervision. • Strong communication skills, you can run a client meeting, explain a technical decision in plain language, and push back professionally when scope creeps. • U.S. Citizenship required. PREFERRED QUALIFICATIONS • Experience leading client engagements as the primary architect and point of contact. • Azure fundamentals - Entra ID, App Services, Azure DevOps, and basic cloud infrastructure knowledge. • Copilot Studio or Azure OpenAI integration experience - AI-assisted app development is increasingly part of what clients expect. • Experience with Agile or sprint-based delivery in a consulting context. • Version control discipline - GitHub or Azure Repos. Deployments should be repeatable, not manual. • Federal government or regulated industry client experience is a plus, but not required.

Location: Massachusetts (Hybrid/Remote with Onsite Support as Needed) Employment Type: Full-Time Clearance/Background Requirements: Ability to pass state and federal background investigations About the Opportunity We are seeking a highly skilled and experienced Senior Splunk Engineer to support large-scale security operations, observability, and data analytics initiatives for government and enterprise environments, including critical support for the Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS). This role requires a hands-on technical expert capable of architecting, deploying, optimizing, troubleshooting, and maintaining complex Splunk environments supporting cybersecurity operations, compliance initiatives, incident response activities, and enterprise IT monitoring. The ideal candidate combines deep Splunk expertise with strong infrastructure, cloud, security, and automation skills and can operate effectively within highly regulated environments. Key Responsibilities Splunk Architecture & Administration • Design, deploy, configure, and maintain enterprise Splunk environments. • Manage Splunk Enterprise and Splunk Cloud deployments. • Administer Indexers, Search Heads, Deployment Servers, Heavy Forwarders, Universal Forwarders, and Cluster Managers. • Design and optimize data ingestion pipelines across diverse data sources. • Implement and maintain Splunk clustering and high-availability architectures. • Perform capacity planning and infrastructure optimization. Security Operations Support • Support Security Operations Center (SOC) initiatives. • Develop and maintain SIEM use cases, correlation searches, alerts, and dashboards. • Create and tune Splunk Enterprise Security (ES) content. • Assist with threat hunting and incident investigations. • Support MITRE ATT&CK mapping and threat detection engineering. • Analyze security events and provide actionable recommendations. EOTSS & Government Support • Assist with onboarding state agencies and municipalities into centralized Splunk platforms. • Support compliance initiatives including CJIS, IRS Publication 1075, HIPAA, NIST, and other regulatory frameworks. • Participate in major incident response activities. • Collaborate with agency stakeholders, security teams, and executive leadership. • Develop operational runbooks and technical documentation. Data Engineering & Integration • Integrate logs and telemetry from: o Microsoft 365 o Azure o AWS o Google Cloud o Windows Server o Linux o Network Infrastructure o Firewalls o Endpoint Security Platforms o Identity Providers o SaaS Applications • Develop custom parsers, field extractions, transforms, and CIM mappings. • Support Splunk Data Models and accelerated searches. Automation & Optimization • Develop automation using: o Python o PowerShell o REST APIs o SOAR platforms • Improve operational efficiency through workflow automation. • Optimize search performance and reduce infrastructure costs. • Implement monitoring and health-check frameworks. Required Qualifications Technical Experience • 5+ years of hands-on Splunk engineering experience. • 3+ years supporting enterprise-scale Splunk deployments exceeding 500GB/day ingestion. • Strong experience with: o Splunk Enterprise o Splunk Enterprise Security (ES) o Splunk Cloud o Splunk ITSI (preferred) o Splunk SOAR (preferred) Infrastructure Knowledge • Windows Server Administration • Linux Administration • Active Directory • Microsoft Azure • AWS • Virtualization Platforms • Networking fundamentals • DNS, DHCP, PKI, VPN technologies Security Knowledge • SIEM Operations • Threat Detection Engineering • Incident Response • Vulnerability Management • Security Frameworks: o NIST o CIS o CJIS o HIPAA o IRS 1075 o CMMC (preferred) Scripting & Development • Python • PowerShell • Regex • JSON • XML • REST APIs • Git Preferred Certifications Splunk Certifications • Splunk Certified Architect • Splunk Certified Admin • Splunk Enterprise Security Certified Admin Security Certifications • CISSP • GIAC Certifications • GCIH • GCIA • Security+ • CySA+ Cloud Certifications • Microsoft Azure Administrator • Azure Security Engineer • AWS Solutions Architect Desired Experience Candidates with experience supporting any of the following will receive special consideration: • State Government • EOTSS • Massachusetts Municipalities • Public Safety Agencies • Law Enforcement • Emergency Management • Healthcare • Critical Infrastructure • Managed Security Service Providers (MSSP) • Security Operations Centers (SOC) Personal Characteristics • Strong troubleshooting skills • Excellent communication abilities • Ability to interact with executive leadership • Strong documentation practices • Self-starter capable of working independently • Team-oriented mindset • Ability to remain calm during high-pressure incidents • Passion for cybersecurity and operational excellence What Success Looks Like Within the first 12 months, this individual will: • Improve Splunk search performance and platform stability. • Assist in onboarding additional agencies and data sources. • Enhance threat detection coverage. • Reduce alert fatigue through optimization. • Strengthen compliance reporting capabilities. • Become a trusted technical advisor for EOTSS stakeholders and leadership. Bonus Qualifications • Previous EOTSS experience. • Existing Commonwealth of Massachusetts relationships. • Experience supporting large Splunk deployments exceeding 1TB/day ingest. • Experience with cybersecurity consulting or MSSP environments. For EOTSS specifically, I would strongly recommend targeting candidates with Splunk Architect, Splunk ES, Microsoft Sentinel, and Massachusetts state government experience, because the technical challenges tend to be as much about stakeholder management, compliance, and onboarding agencies as they are about Splunk administration itself. A former EOTSS contractor or someone from Optiv, Deloitte, Accenture, TekStream, or a large MSSP would likely hit the ground running.

Spool is building AI systems that help people get real-world tasks done: phone calls, scheduling, coordination, follow-through, and the invisible administrative work that eats up everyday life. We’re looking for a small number of thoughtful, detail-oriented product testers to help us evaluate and improve our task execution platform, with a particular focus on outbound phone calls. What You'll Do You’ll use Spool to: Think of realistic everyday tasks and scenarios Schedule, initiate, and evaluate phone calls made by the product Test call quality, navigation, responsiveness, and outcomes Provide detailed feedback within the product on what worked, what failed, and what felt confusing or frustrating Help identify edge cases, bugs, UX issues, and opportunities for improvement Most testing will involve calls to: Businesses Government/public entities Customer support lines Service providers Other organizations with publicly available phone numbers Calls to private individuals are only permitted when you have their clear permission. Examples of Testing Tasks Examples might include: Calling a pharmacy about prescription status Asking a business about hours, pricing, or availability Navigating automated phone trees Scheduling or modifying appointments Requesting information from public agencies Following up on customer service issues Important Guidelines We care deeply about being responsible users of communication systems and building products people trust. Testers must: Use good judgment and act respectfully Avoid spammy, disruptive, repetitive, or harassing behavior Avoid excessive repeat calling Avoid intentionally wasting the time of businesses, nonprofits, public agencies, or individuals Never attempt fraud, social engineering, deceptive activity, or any other moral or legally questionable behavior Follow all instructions and testing guidelines provided by Spool Examples of prohibited behavior include repeatedly calling the same organization unnecessarily, intentionally provoking reactions, or creating situations likely to cause reputational or operational harm. Requirements Must be located in the United States Must have and use your own valid U.S. phone number (required for account verification/KYC) Strong written communication skills Strong attention to detail Comfortable giving candid product feedback Curious, creative thinker who notices UX issues and edge cases Reliable internet connection and computer access Nice to Have Experience with QA, customer support, operations, research, or product testing Familiarity with AI products/tools Experience interacting with customer service systems or administrative workflows

A Sprint-to-Seat Path at Tangle Venture Studio 14-Day Pipeline Transfer Sprint We are hiring someone to step directly into the engine room. One of our current contractors has begun building the outreach, pipeline, CRM, and project-management systems that will keep Tangle moving. As they transition out soon to focus on other items, your role will be to jump in the driver’s seat with a focused two-week shadowing and systems-transfer sprint. Your first mission is simple: learn the machine before the person who built it leaves. You will shadow the current BD/PM, absorb the outreach engine, document the workflows, clean up the CRM, understand the warm pipeline, track active follow-ups, and help make sure no lead, client item, campaign, or founder decision gets lost in the transition. This is not a closing role. The founders still close all deals. This is not a VA role. We need someone who can think operationally, move quickly, and turn messy founder-led growth into visible systems. This is also not only a pipeline role. The first sprint is focused on learning and preserving the revenue engine: outreach, CRM, warm lead follow-up, pipeline tracking, founder-call preparation, and sales-system documentation. After the sprint, the person who wins this seat will also take on the project-management layer for Tangle’s next client. That means the role you are aiming to earn is dual: Revenue Operations + Project Management. On the revenue side, you will help keep the pipeline clean, visible, and moving toward qualified founder conversations. On the project side, you will help manage the client-facing execution layer: Asana boards, delivery timelines, contractor assignments, client handoff dashboards, milestone tracking, open requests, internal blockers, founder decisions needed, and weekly project-status reporting. The founders still own strategy, pricing, closing, and high-level client trust. You own the operating flow that keeps growth and delivery from falling through the cracks. This is a sprint-to-seat opportunity. If you complete the transfer well, prove you can run the engine, and earn trust quickly, you will be first in line for the next internal operating role as Tangle grows — a dual Revenue Operations + Project Management seat that may evolve into Growth Ops, Studio Ops, Revenue Ops, or Chief of Staff over time. No inflated promises. No fake corporate ladder. Just a real shot at earning the next seat by proving you can keep the machine moving. Operating Stack You Should Know You do not need to be a software engineer, but you cannot be intimidated by AI tools, build tools, dashboards, documentation, or messy operating systems. You should be highly comfortable with: Asana — building project boards, assigning owners, tracking deadlines, creating dashboards, managing dependencies, and keeping work visible. Loom — recording walkthroughs, documenting processes, creating async updates, and turning shadowing sessions into reusable training assets. Claude — summarizing calls, drafting SOPs, organizing messy notes, creating workflows, turning founder direction into structured execution plans, and supporting research or documentation. Codex / AI coding assistants — understanding how AI-assisted build workflows move, tracking what is being built, documenting issues, and helping founders/developers organize next steps. Replit — navigating live builds, tracking feature requests, documenting bugs, coordinating updates, and understanding enough of the environment to communicate clearly with builders. Lovable — understanding no-code/AI-assisted app and dashboard builds, tracking client-facing product progress, documenting build requirements, and helping move prototypes toward usable handoff assets. Notion or Google Drive — building a clean SOP library, organizing process documentation, storing templates, housing handoff docs, and making sure operating knowledge does not live only in someone’s head. Google Workspace — Docs, Sheets, Drive, Calendar, and shared files for operational documentation, reporting, tracking, and collaboration. CRM tools — tracking leads, warm relationships, next steps, follow-ups, deal stages, qualification notes, founder-call readiness, and pipeline movement. Slack / WhatsApp — keeping fast-moving communication organized without letting important decisions disappear inside chat threads. Bonus if you are comfortable with Airtable, Zapier, Make, HubSpot, Pipedrive, Close, GitHub, Figma, or other tools used to connect operations, sales, delivery, automation, and documentation. The real requirement is not tool memorization. The real requirement is that you can turn scattered activity into a visible operating system.

The configuration/release manager plays a crucial role in managing the release of software applications, ensuring smooth code deployments and maintaining high-quality standards. Along with software releases, this role is responsible for the development, configuration, administration and technical support for the Dynamics 365 Sales application. This individual will participate in the continued rollout of Dynamics 365 and all subsequent CRM development projects. The release manager will be working collaboratively with the IT technical team, IT business analysts, IT managers/architects and business subject matter experts to develop, configure, integrate and document all technical components pertaining to the CRM solution. In addition, this individual will assist with the training and development of the existing IT staff regarding the technical development and features of Dynamics 365 Sales, bringing forth their technical expertise and best practices. The individual will also be coordinating with adjacent application owners to coordinate successful multi-application deployments, for example, Dynamics 365 CE, Finance & Operations, Fabric & Power BI, etc. ESSENTIAL FUNCTIONS: • Core responsibilities of this role include release management including scheduling and coordinating PI (Program Increment) deployments across multiple environments, tracking release progress, issues and resolutions using Azure DevOps continuous integration/continuous deployment (CI/CD) tools. • Managing and organizing code in Azure DevOps and/or GitHub repositories. Maintaining and improving code management systems and practices. • Helping developers with code merging issues and providing guidance related to promoting Solutions to higher environments. • Dynamics CRM development experience with in-depth knowledge of Sales, Marketing, Power automates, Power portals and Dataverse • Administer and maintain the Dynamics 365 applications to ensure Sandbox environments are in sync with Production. • Manage user roles and permissions. • Ensure application components are in compliance with the enterprise and solution architecture and apply best practices. • Conduct hands-on implementation, configuration and development of the various components of Dynamics CRM. • Adhere to an iterative, Scaled Agile (SAFe) implementation methodology. • Complete technical design deliverables and documentation. • Adhere to organizational policies and values. • Perform additional duties and participate in special projects as assigned. • Monitor Wave release and be a proactive on it • Environment refreshes from production to lower environments including post refresh steps like removing PII, updating connections, environment variables, etc. • Writing automation using scripting and use of AI agents to automate recurring tasks • Conduct hands-on implementation, configuration and development of various components of Dynamics CRM Required: • Bachelor’s or master’s degree in a technology/engineering/computer science related degree. • At least seven years’ work experience in a technical development role and at least five years working with Dynamics. • Technical, development and administration experience with Dynamics 365 Sales, including configuration, security assessment, security optimization, and customization experience. • Must have in-depth knowledge of Git SCM system including extensive experience with PR based development, resolving git code merge issues, cherry picking git commits, etc. • Azure DevOps CI/CD pipeline experience. • Extensive experience with CI/CD tools like Azure DevOps or VSTS. • Hands-on experience with Azure. • Extensive experience in Power portal setup, configuration and Dataverse environment creation and refresh activities managing Dataverse storage by developing and monitoring data cleanup jobs • Demonstrated understanding of the common data model and security model and mechanisms to extend and build new data relationships. • Must be a dynamic and self-starting individual with strong interpersonal skills who is able to work independently or in a team environment with minimal guidance and direction. • Must be able to effectively prioritize work to meet deadlines. • Must commit to continuous learning by developing new skills to keep abreast of industry trends and state of the art technology. • Must demonstrate excellent written, verbal, and presentation skills to effectively communicate with both technical and non-technical users at all levels of an organization across a variety of stakeholder groups. • Must possess proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook, Access, Visio). • Demonstrated analytical and qualitative abilities. • Experience in Information Technology in business application development and maintenance in a technical capacity. Preferred: • Ability to apply Agentic AI to optimize code quality, recurring processes, release management, etc. • Experience with Dynamics creating plug-ins, custom workflow activities, XAML workflows, web services, and the use of the Dynamics 365 SDK. • Experience with adjacent Dynamics 365 applications like Finance & Operations, Microsoft Fabric and Power BI.