Organizational Overview The International Service Organization of SAA is a non-profit organization whose mission is to serve member groups by helping carry the SAA message of recovery to the sex addict who still suffers. ISO operates seven independent public-facing websites, including one Drupal site, four WordPress sites, and two HTML4 sites. ISO is in the process of revising its web presence to bring all seven sites into one multi-site with various subsites. This project was initiated last year with the completion of a Salesforce-backed meeting search implementation on Drupal. Project Overview ISO is seeking proposals from qualified vendors to design, develop, and deliver a replacement for the existing SAA store website. The current store is built on ShopSite using custom HTML, JavaScript, and CSS and relies on an outdated PHP environment that cannot be safely upgraded. This creates ongoing security, maintenance, and operational risks. This RFP is focused solely on the store website and is separate from prior or future initiatives related to meeting search, service collaboration, or discussion forums. Project Objective The objective of this project is to provide a modern, secure, and maintainable e-commerce solution that allows members and the public to purchase physical and digital items and enables members to register for two annual events. This project is intended to replace the existing store with a functionally equivalent solution while eliminating technical debt and upgrade constraints. ISO anticipates ongoing web development needs in the coming years. A successful engagement may lead to additional work and continued partnership. Project Governance and Oversight Requirements ISO requires the selected vendor to: • Participate in weekly status meetings with budget burn reporting • Provide detailed time tracking by task • Support milestone-based not-to-exceed budgets • Request formal written approval for scope changes • Allow UAT before milestone approval Scope of Work – Store Website Functional Requirements The store website must provide the following core functionality: • User-friendly browsing of products and categories • Product detail pages with descriptions and pricing • Event registration or a strategy to provide event registration outside the site (see below) • Shopping cart and checkout functionality • Secure payment processing compliant with PCI standards • Automated order confirmation and customer communication • Mobile-friendly, responsive design • Compliance with WCAG 2.1 AA accessibility standards (or equivalent) • Support for screen readers, keyboard navigation, and assistive technologies Administrative Requirements • Staff-accessible product management (add/edit/remove products, pricing) • Order management and basic reporting • Ability to manage content without custom development • Configurable and flexible shipping rules • Ability to manage shipping tiers, regions, and pricing adjustments without custom development • Ability to calculate sales tax • Support for domestic and international shipping configurations Technical Requirements • The solution must run on a modern, supported technology stack. • The platform must allow regular updates to core software and dependencies. • The solution should align with ISO’s broader web presence strategy, with platform direction to be informed by vendor recommendations. • The solution must not rely on outdated PHP versions or unsupported libraries. • Solutions must minimize reliance on custom code wherever possible. • Solutions should avoid proprietary architectures that create long-term vendor lock-in. • The solution must be maintainable by ISO staff with reasonable training and without ongoing developer dependence for routine updates. Event Registration Considerations • Vendors should propose options for supporting event registration (annual Conference and convention). • Registration may be handled within the store or via an external tool. • ISO will evaluate cost, sustainability, and maintainability. • Vendors should clearly outline the cost structure and long-term maintenance implications of each proposed approach. • Provide one or both of the following: 1. Plan to handle event registration directly within the store, including implementation and maintenance costs. 2. Plan to handle registration completely outside of the store, including implementation and maintenance costs, if known. Integrations Any solution proposed must be able to integrate with Salesforce and/or QuickBooks for inventory, financial tracking, and reporting at a later date. Actual integration is out of scope for this project. Vendors should clearly identify assumptions and multi-project approaches related to integrations. Out of Scope This project does not include redesign or replacement of non-store ISO websites, changes to Salesforce configuration, or implementation of future member features unless explicitly proposed as optional add-ons. Desired Outcomes • Reliable and secure SAA Store • Reduced long-term maintenance risk • Mobile first, easy to use, and accessible user experience • A stable foundation for potential future enhancements Vendor Qualifications • Proven experience designing and implementing e-commerce websites • Familiarity with secure payment systems • Ability to deliver solutions that can be maintained in-house • Familiarity with nonprofit or mission-driven organizations is preferred but not required Proposal Requirements Vendor Information: • Overview of relevant experience and qualifications. Technical Approach: • Description of the proposed technology stack. • Method for event registration. • Approach to future integration of Salesforce, QuickBooks, and other required platforms. • Timeline and key milestones for the project. Budget and Pricing: • Detailed cost breakdown for each website (including cost of software purchases/licenses). • Ongoing maintenance and support fees. References: • At least three references from previous clients. • Examples of similar completed projects. Evaluation Criteria Proposals will be evaluated based on the following criteria: • Demonstrated understanding of the project scope and objectives. • Technical expertise and proposed solutions. • Cost-effectiveness and value. • Relevant experience and references.

NEED: Experienced designer with Shopify experience. Ability to take editable graphics from our agency and convert to banners. Must possess the ability to understand visually how create new offers (based on past campaigns) from paper into graphics and upload to the site. Although sales are on a schedule, these offers sometimes change rapidly on the fly.

We are a fast-growing streetwear brand looking for an experienced Gorgias specialist to fully set up and optimize our customer support system. We process thousands of orders and receive a high volume of customer emails, so we need someone who has experience building efficient support workflows for e-commerce brands. What We Need Complete Gorgias setup and optimization Shopify integration Outlook email integration Instagram and TikTok integration (if supported) Ticket organization and workflow setup Macros/templates for common support requests Tags and automation rules Reporting dashboard setup Internal views and queues for support agents Testing and quality assurance Common Customer Issues Lost packages Delayed shipments Missing items Damaged products Wrong items received Address changes Return requests Refund requests Requirements Previous Gorgias experience Shopify experience required Experience with e-commerce brands Ability to provide examples of previous Gorgias setups Strong communication skills When Applying Please Include Examples of previous Gorgias setups you have completed. Any Shopify brands you have worked with. Screenshots or a Loom video of a Gorgias workspace you personally configured. Your estimated timeline for completion. What improvements you would recommend for a clothing brand handling a large volume of customer support tickets. This is a one-time setup project. We are looking for someone who can build a clean, scalable support system that our team can use long-term.

Hello! I am looking to start building my t shirt company website to officially get started on my business. I need to hire someone to work on building each webpage to proceed to start my business from scratch. To get started, I will need to figure out where can I build the website on. Which platform? I like it to look official with no ads, proceed with sales, or do I need to create from scratch by html. Stronger streetwear brands have certain platform like this; I want to know my options to everything. - I will provide you each page that I want done with images I've created as an example (like the first photo on the attached file). - 10 or more pages done and set up. - I already have my website domain purchased. - Account setup, currency setup, FAQ, etc. - Sells options, revenue, etc. - Perfect examples are pages like Stussy, Undefeated, etc. Feel free to send over feedback of your experiences, examples, etc. We can communicate once we begin the project. Thanks, and hope to work with you soon! -DeVante

We have a Shopify store with approximately 2,800 hard-to-find boat products and growing. We migrated from WooCommerce on February 16th with the help of a consultant from Upwork. We believe we have exceeded the expertise of that firm. Our products are typically found on Google via part number searches, so visibility under part number queries—including replacement and superseded part numbers—is critical to our success. We understand that a dip in performance can occur after a platform migration while Google re-establishes trust. However, at this point, we expected significantly stronger visibility and indexing. We also have concerns related to Google Search Console and Google Analytics, specifically in how they are interpreting and reporting data from our store, including visits, conversions, and abandoned carts. We are therefore looking for someone with strong expertise in SEO, Shopify, and large catalog management, particularly in structuring collections, product listings, and overall site architecture to maximize visibility in both Shopify search and, more importantly, Google search. Separately, we would like to explore Google Shopping as an additional channel to increase exposure for all or selected products, along with other strategies to better surface our product catalog.

We are seeking a skilled Klaviyo and Shopify Tech Specialist to join our Email/SMS marketing agency as a contractor. You will be working on our behalf for our existing clients to perform the backend work (setup, testing, monitoring, and optimization) within Klaviyo & Shopify. Must have the Klaviyo Practitioner Certificate in order to be considered for this position AND must have a moderate understand of how to use Shopify. See below: The duties that will typically be performed are: *Coupon creation in Shopify & Klaviyo *Campaign creation in Klaviyo *Segment/List creation in Klaviyo *Running reports in Klaviyo & Shopify (needs to have a solid understanding of reporting on these platforms) *Flow creation in Klaviyo (needs to be able to troubleshoot and reach out to support if needed) *Setting up A/B tests in Klaviyo *Creating opt-in forms in Klaviyo *Adding snippets of code to Shopify pages *Creating additional pages in Shopify *Working within Shopify apps You will typically work 5-10 hours per week to start. As we retain more clients, there will be opportunities for more work. This is an ongoing position. Must be living in the US. We want an individual, not an agency.

Annie’s Attic is seeking a detail-oriented, data-driven Website Merchandiser to optimize our digital storefront and streamline the online customer journey. Your primary mission will be to manage promotional execution and product set-up within Adobe Commerce (Magento), ensuring every item is enriched, highly discoverable, and strategically positioned to maximize conversions. This is a hands-on role that perfectly blends technical platform management with creative SEO, data analysis, and UX strategy. 1. Homepage Management & Promotional Execution • Homepage Updates: Plan, build, and execute weekly homepage refreshes aligned with the promotional calendar and seasonal merchandising priorities. • Promotion Setup: Build and test complex promotional rules utilizing the Adobe Commerce promotion engine. Ensure precise scheduled run-times and seamless launches. • Content & Compliance: Execute site-wide content updates in compliance with marketing campaigns, ensuring all legal disclaimers, terms, and conditions are accurate and up to date. 2. Catalog Strategy & Site Taxonomy • Taxonomy Management: Maintain and optimize site navigation, menus, and category structures to reflect seasonal shifts and inventory depth. • Attribute Population: Meticulously manage backend product attributes (color, material, size, etc.) to power robust, accurate site filtering and faceted search. • PLP Optimization: Strategically manage product sorting and sequencing on Product Listing Pages (PLPs) based on inventory levels, profit margins, seasonality, and trend relevance. 3. Product Lifecycle & Data Enrichment • Product Launching: Execute the full technical setup of new arrivals in Adobe Commerce, ensuring 100% accuracy in pricing, assets, and configurations. • Copywriting & Enrichment: Transform raw manufacturer data into compelling, brand-aligned, and benefit-driven product copy. • Ecommerce SEO: Conduct keyword research to naturally integrate high-value terms into product titles, descriptions, and meta tags to boost organic visibility. 4. UX & Site Quality Assurance • Site Experience: Identify and advocate for front-end improvements to reduce friction, enhance the shopping experience, and boost average order value (AOV). • Continuous Auditing: Conduct regular site QA to identify and resolve broken links, missing imagery, formatting glitches, or data inaccuracies.

We are a growing health and wellness ecommerce brand seeking a highly hands-on Ecommerce Marketing Specialist to support day-to-day execution across Shopify, Meta Ads, Klaviyo, affiliate marketing, and direct mail. This role is ideal for someone who enjoys working directly in the platforms and helping bring campaigns, promotions, and growth initiatives to life. We are looking for an execution-focused operator who can manage details, coordinate across stakeholders, and help keep projects moving forward. Key areas of responsibility include: • Shopify site updates, merchandising, promotions, and QA • Meta Ads campaign setup, optimization, and reporting • Klaviyo campaign execution and lifecycle marketing support • Affiliate and ambassador program management • PostPilot direct mail campaign execution • Project coordination and performance reporting Requirements: • Strong hands-on Shopify experience • Strong hands-on experience with Meta Ads Manager • Klaviyo email marketing experience • Excellent organization and project management skills • Experience supporting DTC ecommerce brands This is an ongoing contractor opportunity of approximately 10-20 hours per week with potential for a long-term relationship.

Website and Operations Manager Needed for SHOP 27 Summit I am looking for a highly professional, organized, and reliable person to manage the website and online operations for the Spaceflight Human Optimization and Performance Summit as we transition from SHOP 26 to SHOP 27. Website: https://spaceflighthumanoptimization.com/ This person will help take over the existing SHOP 26 website and update it for the next summit cycle, SHOP 27. The goal is to ensure the website looks professional, flows well, stays organized, and provides a smooth experience for attendees, speakers, sponsors, and interested participants. The ideal candidate should have experience with website management, e-commerce, event operations, customer service, and basic design support. Key responsibilities include managing and updating the SHOP Summit website, overseeing event related e-commerce functions, handling orders and registrations, responding to customer service needs, managing mailing list sign ups, organizing contact groups and waitlists, and ensuring all website pages, forms, sign up flows, confirmation messages, and customer touchpoints are accurate and easy to navigate. This person may also assist with design related tasks, including page layout, graphics placement, sponsor visibility, speaker sections, agenda updates, and overall website presentation. The ideal candidate is detail oriented, responsive, highly organized, and able to manage both the technical and customer facing sides of the website. Experience in event management, e-commerce, website administration, customer service, and basic design is strongly preferred. This role is important because the website is often the first point of contact for the summit. I need someone who can make sure every interaction reflects the professionalism, credibility, and quality of the SHOP Summit brand.

We are seeking a skilled web designer to create a visually appealing and functional website integrated with Dive Shop 360. The ideal candidate will have experience in e-commerce and diving-related platforms, ensuring a seamless user experience. Responsibilities include designing a responsive layout, implementing e-commerce features, and ensuring compatibility with existing systems. The project requires creativity and attention to detail to enhance our online presence.