We are seeking an organized and communicative US-based administrative assistant/customer support specialist to support our team with estimating, lead follow-up, and project management/scheduling tasks. The ideal candidate will have strong attention to detail and excellent communication skills, ensuring accurate documentation and timely responses.

We are looking for a long-term team member who is reliable, solution-driven, and an exceptional communicator to join our property management team. This is a full-time, remote position where you will play a key role in keeping our properties running smoothly and our tenants happy. Key Responsibilities: Set up and manage utilities for new and existing properties Arrange and schedule property tours for prospective tenants Create, update, and post property listings across multiple platforms Collect and track rent payments Serve as the main point of contact for tenants—addressing questions, concerns, and maintenance requests promptly and professionally Coordinate with vendors, contractors, and service providers Keep accurate and up-to-date property and tenant records Proactively identify and solve issues before they become problems Requirements: Property management experience is required Excellent written and verbal communication skills (Communication A+) Dependable and able to commit to a long-term role Strong problem-solving skills and a proactive mindset Highly organized and able to manage multiple priorities at once Proficient with online listing platforms and basic office software Reliable internet connection and ability to work remotely

Fractional Customer Support Specialist Location: Remote Engagement Type: Fractional / Contract (20+ hours per week) About Lettuce Lettuce helps self-employed business owners simplify taxes, payroll, bookkeeping, and compliance through technology. Our customers rely on us to help them navigate complex financial responsibilities with confidence and clarity. We're looking for a customer-focused support professional who thrives in a fast-paced startup environment and enjoys helping customers solve problems while contributing to continuous improvement efforts. The Opportunity As a Fractional Customer Support Specialist, you will serve as one of the primary points of contact for customers, helping them navigate questions related to their accounts, payroll, taxes, and platform usage. This role is ideal for someone who enjoys supporting customers, identifying recurring issues, and working closely with leadership to improve the overall customer experience. You will partner closely with the Customer Support Manager to ensure customers receive timely, accurate, and empathetic support while helping identify opportunities for process improvements and customer education. Key Responsibilities Customer Support Respond to customer inquiries via email, chat, and support tickets. Provide clear, accurate, and professional support to customers. Assist customers with platform navigation, account questions, payroll processes, and general product inquiries. Escalate complex issues appropriately while maintaining ownership of the customer experience. Ensure customer interactions are documented accurately within support systems. Customer Experience Support Identify recurring customer questions, challenges, and friction points. Document customer feedback and insights for the Customer Support Manager. Assist with root cause investigations for recurring support issues. Help improve support documentation and internal knowledge resources. Contribute ideas that simplify customer experiences and reduce customer effort. Operational Excellence Maintain high standards for responsiveness, quality, and professionalism. Follow established support processes and workflows. Assist with testing new support procedures and customer communications. Support ongoing improvements to knowledge bases, FAQs, and self-service resources. Help maintain accurate customer records and case documentation. Qualifications Experience 3+ years of customer support, customer service, customer success, or operations experience. Experience supporting customers in fintech, payroll, tax, accounting, SaaS, or other regulated industries preferred. Experience working in a startup or high-growth environment is a plus. Knowledge & Skills Excellent written communication skills. Strong problem-solving abilities and attention to detail. Ability to explain complex information in a simple, customer-friendly manner. Comfortable learning new technology platforms and support tools. Strong organizational and time-management skills. Empathetic, customer-focused, and proactive. Preferred Experience Familiarity with payroll, taxes, bookkeeping, or small business operations. Experience supporting solopreneurs, freelancers, independent contractors, or small business owners. Experience using CRM and support platforms such as HubSpot, Zendesk, Intercom, or similar tools. Success in This Role Customers receive timely, accurate, and helpful support. Customer feedback is consistently captured and shared with leadership. Support documentation and knowledge resources continue to improve. Recurring customer issues are identified early and escalated appropriately. The support function scales effectively while maintaining a high-quality customer experience. Why Join Lettuce This is an opportunity to help shape the customer support function at a growing fintech company that is redefining how self-employed business owners manage their finances. You'll work closely with leadership, contribute to meaningful improvements, and have a direct impact on the customer experience.

Job Type: Part-Time / Ongoing / As-Needed Location: Remote Overview We're a growing supplement company looking for a reliable, detail-oriented person to provide backup customer support and admin coverage. This role kicks in when our primary operations and support person is out (vacations, sick days, etc.), so we need someone who can step in smoothly and keep things running without a hitch. This isn't a full-time daily commitment — it's flexible, on-call-style work(will have at least a few days to a week notice) that requires responsiveness and quick ramp-up when needed. Responsibilities Answer incoming customer service phone calls when the primary support person is unavailable Respond to customer service emails (order questions, shipping issues, product inquiries, returns/exchange questions etc.) during coverage periods. Look up and update order/customer information as needed Escalate complex issues appropriately Maintain a friendly, professional, on-brand tone in all customer interactions Systems Used HubSpot (CRM / customer communication) Shopify (order management) ShipStation (shipping/fulfillment) Gmail (email correspondence) Requirements Prior customer service or admin experience (e-commerce experience a plus) Familiarity with Shopify, HubSpot, and/or ShipStation preferred (willingness to learn quickly required) Clear, friendly written and verbal communication skills Reliable internet connection and quiet workspace for phone calls Ability to be responsive and available on short notice during coverage windows Comfortable working independently with minimal oversight Nice to Have Experience in the health/wellness/supplement industry Experience handling both phone and email support simultaneously How to Apply Please include a brief note on your experience with the systems listed above and your general availability/flexibility for on-call coverage (will have notice)

We are seeking dependable and customer-focused Remote Live Chat Support Representatives to join our growing team. In this role, you will assist customers through live chat by answering questions, resolving issues, and providing a professional support experience. Responsibilities: Respond to customer inquiries via live chat Provide accurate information about products, services, and policies Resolve customer issues promptly or escalate when needed Document customer interactions accurately Meet quality and customer satisfaction standards Requirements: Excellent written communication skills Basic computer and typing skills Strong problem-solving and multitasking abilities Reliable internet connection and quiet workspace Self-motivated and organized Customer service experience is a plus, but not required What We Offer: 100% Remote Flexible schedule Paid training and onboarding Competitive pay Supportive team with growth opportunities If you're passionate about helping customers and delivering excellent service, we'd love to hear from you. Apply today!