Project Overview The purpose of this scope of work is to improve Value’s online presence through strategic search engine optimization, consistent social media content creation, and ongoing management of digital marketing channels. The primary goal of this engagement is to significantly grow Value’s social media presence across all major platforms, including Facebook, Instagram, LinkedIn, YouTube, and X, with the long-term target of reaching 500,000 followers. The service provider will be responsible for developing and executing a growth-focused strategy that increases followers, improves engagement, expands brand visibility, and positions Value as a leading commercial real estate company online. 2. Primary Objective The main objective of this role is to increase Value’s following and visibility across: Facebook Instagram LinkedIn YouTube X The service provider will work toward growing Value’s social media presence to 500,000 followers across all platforms, while also improving engagement, impressions, reach, website traffic, and brand recognition. This role is not limited to simply creating posts. The service provider must be able to develop and execute a strategic growth plan, track performance, make recommendations, and adjust content strategy based on analytics. 3. Social Media Growth Strategy The service provider will create a detailed social media growth strategy designed to increase followers, engagement, reach, and brand awareness. The strategy should include: Platform-specific growth plans for Facebook, Instagram, LinkedIn, YouTube, and X. Recommendations for organic growth strategies, posting frequency, content types, hashtags, tagging, collaborations, and audience targeting. Identification of target audiences, including investors, brokers, developers, tenants, business owners, and commercial real estate professionals. Competitor research and analysis of similar commercial real estate firms with strong social media presence. Recommendations for short-form video, reels, property spotlights, educational content, market updates, and company branding posts. Suggested monthly growth benchmarks and a realistic timeline for reaching the 500,000-follower goal. 4. Social Media Content Creation The service provider will create professional, branded social media content designed to attract followers, increase engagement, and improve visibility. Content may include: Property listing posts. Investment highlight posts. Market insight posts. Educational commercial real estate content. Team and company culture posts. Closed deal announcements. Broker/team member spotlight posts. Short-form videos, reels, and YouTube Shorts. Industry news and trend commentary. Branded graphics and captions. Repurposed offering memorandum content for social media. Website and property listing traffic-driving posts. 5. Social Media Management The service provider will be responsible for the ongoing management of Value’s social media platforms. Responsibilities include: Creating a monthly content calendar. Scheduling and publishing approved content. Managing posting frequency across all platforms. Writing captions, hashtags, and calls to action. Monitoring comments, messages, and engagement. Notifying Value of potential leads, inquiries, or important messages. Maintaining a consistent and professional brand voice. Ensuring all content aligns with Value’s brand standards. Recommending ways to increase follower growth and engagement. 6. YouTube & Video Content Support Because YouTube growth is part of the overall follower goal, the service provider should also support video-based content. This may include: YouTube Shorts strategy. Long-form video posting recommendations. Video titles, descriptions, tags, and thumbnails. Repurposing property videos, company videos, and broker content into social clips. Optimizing videos for search and visibility. Recommending video formats that support subscriber growth. Identifying ways to turn existing content into short-form video opportunities. 7. SEO Services The service provider will assist with improving Value’s website visibility on search engines through SEO best practices. Website SEO Review The service provider will: Review current website pages for SEO performance. Identify missing or weak page titles, meta descriptions, headers, keywords, and image alt text. Review website structure and content for search visibility. Provide recommendations for improving search performance and user experience. Keyword Research The service provider will: Research relevant commercial real estate, investment sales, net lease, and property-specific keywords. Identify target keywords for service pages, property listings, blog content, and local market pages. Recommend keyword placement throughout the website. On-Page SEO Optimization The service provider will: Optimize page titles, meta descriptions, headings, image tags, and website copy. Improve internal linking between service pages, property listings, and related content. Ensure SEO best practices are applied to new property listings and website updates. Local SEO The service provider will: Review and optimize Google Business Profile, if applicable. Recommend local search improvements for target markets and company visibility. Assist with location-based keyword strategy. 8. Biweekly Check-Ins The service provider will participate in biweekly check-in meetings with Value to review progress, discuss strategy, and evaluate performance across all platforms. Each biweekly check-in should include: Review of follower growth across Facebook, Instagram, LinkedIn, YouTube, and X. Review of content posted during the prior two-week period. Discussion of top-performing and underperforming content. Updates on progress toward the 500,000-follower goal. Review of upcoming content calendar. Recommendations for improving reach, engagement, and follower growth. Discussion of upcoming listings, company updates, videos, or marketing priorities. Action items for the following two weeks. The service provider should come prepared with current platform analytics, performance insights, and clear recommendations for continued growth. 9. Weekly Reporting The service provider will provide weekly reports showing SEO and social media performance, including progress toward the 500,000-follower goal. Reports should include: Current follower count by platform. Monthly follower growth. Engagement rate. Impressions and reach. Top-performing posts. Underperforming posts. Website clicks from social media. Video views and watch time. SEO performance updates. Keyword performance, if available. Website traffic trends. Recommendations for the following month. Progress toward monthly and overall growth goals. 10. Content Approval Process The service provider will submit content for review prior to posting. The approval process shall include: Monthly content calendar submitted for review. Social media graphics, captions, and videos submitted for approval before posting. Client review and feedback before content is published. Revisions completed based on client feedback. No content shall be posted without prior approval unless otherwise agreed upon. 11. Preferred Qualification: In-Office Content Gathering Bonus consideration will be given to candidates or service providers who are able to come into the office in Irvine, California, as needed to gather content. This may include: Capturing team photos and videos. Filming short-form social media content. Recording office updates, team highlights, and behind-the-scenes content. Gathering content for property marketing, company branding, and educational posts. Coordinating with the Value team on upcoming campaigns, listings, and announcements. In-office content gathering is not required for every post but is preferred when needed to support higher-quality, more authentic content creation. 12. Client Responsibilities Value will provide the following as needed: Company logo, brand colors, fonts, and design guidelines. Access to social media accounts or scheduling platform. Website access or coordination with website manager. Property information, offering memorandum materials, photos, renderings, and listing details. Company news, announcements, team updates, and approval feedback. Access to existing videos, brand assets, and marketing materials. Timely review and approval of content. 13. Deliverables The service provider will deliver: Social media growth strategy. Platform-specific follower growth plan. Monthly social media content calendar. Branded social media graphics. Captions, hashtags, and calls to action. Scheduled and published posts. Short-form video recommendations and posting support. YouTube optimization support. SEO audit and recommendations. Keyword research and SEO strategy. Website page optimization support. Biweekly check-in meetings. Monthly SEO and social media performance reports. 14. Performance Expectations The service provider should be able to show a clear plan for how they intend to grow each platform. The strategy should be focused on measurable results, not just content creation. Expected performance focus includes: Increasing follower count across all platforms. Growing toward the 500,000-follower goal. Increasing engagement, impressions, reach, and shares. Improving brand awareness. Driving traffic to property listings and the company website. Creating consistent and professional content. Maintaining active social media platforms. Positioning Value as a knowledgeable and visible commercial real estate brand. 15. Optional Additional Services Additional services may be requested separately and may require additional fees: Blog writing. Email marketing campaigns. Paid ad management. Video editing and reels. Website design updates. Landing page creation. Advanced analytics setup. Press release writing. Property flyer or offering memorandum design support. Paid social media advertising strategy. Influencer or collaboration outreach. 16. Project Goals The overall goals of this engagement are to: Increase Value’s online visibility. Grow Value’s following across Facebook, Instagram, LinkedIn, YouTube, and X. Work toward the long-term goal of reaching 500,000 followers. Improve search engine rankings. Drive more traffic to the company website and property listings. Strengthen brand awareness. Support property marketing efforts. Create consistent and professional social media content. Position Value as a leading commercial real estate brand online.

B2B SaaS Marketing Specialist Needed for AI-Powered Missed Call Revenue Recovery Platform, Must Be GHL (GoHighLevel) Proficient We are seeking an experienced digital marketing professional or agency to handle marketing for PeoplesInfo, a B2B SaaS platform that sells a done-for-you Missed Call Revenue Recovery System to home service contractors (HVAC, plumbing, electrical, roofing, landscaping, general contracting). HARD REQUIREMENT: You must be proficient in GoHighLevel (GHL). We operate a GHL SaaS Pro agency account. All campaigns, automations, and reporting must be managed inside GHL. If you do not have hands-on GHL experience, do not apply. This is NOT local service marketing. We are marketing a software product SOLD TO contractors, not marketing a contractor's services to homeowners. If you do not have B2B SaaS experience, please do not apply. What we need: Meta Ads (Facebook/Instagram) managed through GHL, targeting contractors by job title and geography in three specific DMAs: Charleston SC, Myrtle Beach SC, and Boise ID. Goal is demo bookings, not brand awareness. Organic social media content management across all seven platforms through GHL: Facebook (including community group strategy), Instagram (posts and Reels), TikTok, YouTube, LinkedIn (major priority), X/Twitter, and Google My Business. Three to four posts per week minimum. Must be human written and human reviewed before publishing. No autopilot AI tools. SEO content writing for our website targeting six contractor verticals: HVAC, plumbing, electrical, roofing, landscaping, and general contracting. Service pages and solution pages written for a B2B audience, not homeowners. Our brand rules are locked and non-negotiable: No mention of "AI" in any customer-facing copy. Every post must include our logo. The only acceptable CTA is "Book a demo" or "Book a free demo." Pricing is never mentioned in public content. Brand name is PeoplesInfo, one word, no apostrophe, no space. Tone is direct, professional, and benefit-driven. What we require from you: Demonstrate hands-on GHL experience, specifically inside a SaaS Pro or agency account. Show us writing samples for a B2B software or SaaS client. Tell us who writes the content, a human or an AI tool. Describe your brand compliance review process before anything goes live. Provide transparent reporting inside GHL with clear spend breakdown separating management fees from actual media spend. Month to month engagement only, no long term contracts. What will get your proposal rejected immediately: No GHL experience or only basic GHL knowledge. Autopilot or set-and-forget tools. AI-generated content with no human review. No dedicated point of contact. Inability to show B2B SaaS writing samples. Contracts longer than 30 days to start. Deliverables expected: Meta ad campaigns built and live inside GHL within 14 days of onboarding. Weekly content calendar delivered for approval before anything posts. SEO content pages delivered on an agreed monthly schedule. Budget: Open to proposals. Please provide your management fee and ad spend recommendation separately. To apply: Send your GHL experience details, your relevant B2B or SaaS samples, your proposed approach for each of the three deliverables above, and your monthly rate. Generic proposals will be ignored.

PART-TIME GRAPHIC DESIGN, WEBSITE, VIDEO, AND SOCIAL MEDIA SPECIALISTS FRACTIONAL / CONTRACT EMPLOYMENT TYPE • Part-Time, As-Needed • Independent Contractor(s) • Remote, U.S.-based • California candidates encouraged HOURS • Project-based • Typically 5-20 hours per project • Must be available between 9 a.m. and 6 p.m. PT COMPENSATION • $60-$80 per hour, commensurate with experience ABOUT FULL COURT PRESS COMMUNICATIONS Full Court Press Communications works with foundations, nonprofits, advocacy coalitions, government agencies, mission-minded businesses, and more. We help these organizations communicate about their social change initiatives, including campaigns on the environment, climate change, healthcare, housing, and homelessness. We pride ourselves on being: • Small but mighty. We take on projects ranging from local issues in the Bay Area to nationwide campaigns. • Responsive and effective. We tell our clients what we’re going to do, and we deliver. • Social change focused. We work primarily with organizations addressing important social issues, from the environment to affordable housing. Learn more at fcpcommunications.com or @fcpcommunications. ABOUT THE ROLE / WHAT YOU’LL DO We’re seeking graphic designers, website managers, video editors, and social media strategists to provide short-term support on client projects. Based on applicants’ skill sets, we may choose to work with one contractor or multiple contractors to fill specific needs. Candidates are encouraged to apply if they bring expertise in at least one of the skill areas listed below. Expertise in all areas is not required. WEBSITE MAINTENANCE AND UPDATES We are looking for contractors who can: • Maintain and update existing WordPress websites built with Elementor • Conduct regular website maintenance and security checks • Troubleshoot and address website issues as needed • Make limited website updates and changes • Ensure websites remain in compliance with ADA standards • Monitor website performance using Google Analytics • Provide insights and recommendations to improve traffic, engagement, and conversion metrics WEBSITE DESIGN AND DEVELOPMENT We are looking for contractors who can: • Build new WordPress websites and provide ongoing support • Conceptualize a visual identity, site map, and website layout • Design and build websites; coding experience is not required • Implement graphic and text changes • Implement SEO optimization and final backend setup before launch • Monitor website performance using Google Analytics • Provide insights and recommendations to improve traffic, engagement, and conversion metrics • Troubleshoot and address website issues as needed • Make limited updates and changes on an ongoing basis SOCIAL MEDIA GRAPHIC DESIGN We are looking for contractors who can: • Design and edit social media graphics in Canva • Create visually appealing designs using provided text and direction • Edit and incorporate feedback and input • Finalize and provide ready-to-share files SOCIAL MEDIA VIDEO CREATION AND EDITING We are looking for contractors who can: • Conceptualize, script, and edit social media videos in CapCut • Recommend types of social media videos to create • Develop video scripts that include a compelling hook and strong CTA • Develop a plan to capture needed footage for videos • Edit raw footage into a shareable product for social media • Edit and incorporate feedback and input • Finalize and provide ready-to-share files Bonus: Ability to capture social media video content in person. Must be located in the Bay Area. SOCIAL MEDIA ADVERTISING We are looking for contractors who can: • Conceptualize and run successful social media ad campaigns on Meta Business Suite • Recommend ad campaign strategies based on project goals, audiences, and budget • Implement and run ad campaigns, including creating ad copy and visuals • Adjust campaigns based on performance metrics • Provide reporting and analytics throughout the campaign EMAIL MARKETING We are looking for contractors who can: • Create compelling email campaigns in MailChimp • Manage and segment contact lists • Design email templates and write compelling copy • Report on campaign performance • Make recommendations for campaign adjustments GRAPHIC DESIGN AND BRANDING We are looking for contractors who can: • Design a wide range of compelling visual materials, including brochures, reports, billboards, digital ads, logos, and more • Work in Canva and InDesign • Conceptualize design ideas and create branding, including mood boards • Create visually appealing designs using provided text and direction • Edit and incorporate feedback and input • Finalize and provide ready-to-share files WHO YOU ARE / WHAT YOU BRING You may be a strong fit if: • You are excellent at your craft, whether that is building websites, creating compelling social media videos, designing brochures and graphics, managing digital campaigns, or another relevant skill set • You have worked either as a freelancer or in-house • You ideally have experience with nonprofits, foundations, communications or marketing agencies, mission-focused businesses, or political campaigns • You have 3-5 years of professional experience or more, depending on your area of expertise • You take a proactive approach to getting work done • You have experience tracking multiple projects and priorities • You have strong attention to detail and focus on accuracy and thoroughness • You have a strong bias for action and proactively overcome obstacles • You are comfortable working in a remote, fast-moving, and client-facing environment TECHNICAL SKILLS Depending on the area of focus, we are looking for proficiency in one or more of the following: • WordPress, Squarespace, and other website platforms • Elementor • InDesign • Canva • Meta Business Suite • LinkedIn Ads • TikTok for Business • Google Analytics • MailChimp • CapCut HOW THIS ROLE WORKS • This is a 1099 contractor role, not a full-time position • Work is assigned on an as-needed, project-based basis • Hours will vary month-to-month depending on client demand • You’ll work both independently and as part of the Full Court Press team HOW TO APPLY We’d love to learn more about you. To be considered, please submit: • Responses to the pre-screening questions in this job posting • Your resume • A cover letter sharing your interest in this opportunity and indicating which skill sets you can provide • Two to three relevant work samples for each skill set, along with a paragraph explaining each work sample and your role in creating it • Two references for current or former relevant projects Incomplete applications may not be considered. Additional links to portfolios are welcome but should not replace the materials listed above. We encourage candidates to apply before June 22, as we expect to conduct a first round of interviews that week. After June 22, applications will be accepted on a rolling basis and reviewed as time allows. Full Court Press Communications is an equal opportunity employer.

Location: Remote (Boston area preferred) Hours: 5–10 hours per week About Harbor Yachts Harbor Yachts is a premium boat club based in Boston that gives members all the benefits of boat ownership without the hassle. Our members enjoy access to a modern fleet of luxury boats, exceptional service, and unforgettable experiences on Boston Harbor. We're looking for a creative, organized, and self-motivated Digital Marketing & Social Media Specialist to help grow our brand, engage prospective members, and support our digital marketing efforts. Position Summary As our Digital Marketing & Social Media Specialist, you'll help execute Harbor Yachts' digital marketing initiatives across social media, email marketing, and digital advertising. This is an ideal role for someone who enjoys creating engaging content, analyzing campaign performance, and helping a growing lifestyle brand reach new audiences. The position is fully remote, although candidates familiar with the Boston area are preferred. An understanding of Boston's seasonal events, waterfront lifestyle, and local culture will help create timely and relevant marketing content. Responsibilities Manage Harbor Yachts' social media presence across Facebook and Instagram. Plan, schedule, and publish engaging social media content. Write compelling captions, marketing copy, and email content that reflects our premium brand. Create, manage, and optimize email marketing campaigns using HubSpot. Assist with Meta advertising campaigns, including audience targeting, campaign setup, and performance monitoring. Support Harbor Yachts' digital advertising efforts across Meta and Google platforms, coordinating with outside partners or vendors as needed. Monitor campaign performance and provide recommendations to improve engagement, lead generation, and overall marketing effectiveness. Stay informed about Boston-area events, holidays, and seasonal opportunities that align with our brand and incorporate them into marketing content. Work with existing Harbor Yachts photos and videos to create engaging marketing content, while capturing original content when opportunities arise. Help maintain a consistent and professional brand presence across all digital channels. Qualifications We're looking for someone with: 1–3 years of experience in digital marketing, social media marketing, or email marketing. Experience managing business accounts on Facebook and Instagram. Experience with HubSpot or a similar email marketing platform. Familiarity with Meta Ads Manager. General understanding of digital advertising, including Google Ads, is a plus. Strong written communication and copywriting skills. Excellent organizational skills and attention to detail. Ability to work independently and manage multiple priorities. Interest in boating, hospitality, travel, luxury brands, or outdoor recreation is a plus. What Success Looks Like Consistent, engaging social media content that reflects the Harbor Yachts brand. Increased engagement and audience growth across social platforms. Well-executed email marketing campaigns that generate membership inquiries. Effective support of our digital advertising efforts. A polished and consistent online presence that showcases the Harbor Yachts experience. Why Join Harbor Yachts? Flexible, fully remote position. Competitive hourly compensation. Opportunity to work with a growing premium lifestyle brand. Ability to make a meaningful impact on the company's marketing efforts. Potential for additional hours and responsibilities as Harbor Yachts continues to grow. How to Apply Please submit: Your resume. Links to two or three social media accounts, campaigns, or marketing projects you've managed. A brief note telling us why you're interested in Harbor Yachts and why you'd be a great fit for this role.

Assist with month-end close, billing, accounts payable, and reconciliations Accounting • Prepare and post journal entries for accruals, prepaids, fixed assets, and other key transactions in accordance with GAAP and internal policies. • Involved in the month-end and year-end close processes, ensuring timely and accurate completion of financial reporting deliverables. • Maintain and reconcile general ledger accounts, ensuring accuracy, completeness, and proper classification of transactions. • Perform detailed balance sheet reconciliations monthly, investigating and resolving variances to ensure data integrity. • Develop and implement process improvements to streamline accounting workflows, reduce manual effort, and enhance data accuracy. • Managing and responding to inquiries sent to the Accounting department’s shared email inbox. • Ensure compliance with internal policies, accounting standards, and regulatory requirements. • Assist with ad hoc analyses, reporting projects, system implementations, and other strategic initiatives as needed. • Analyze financial statements and internal reports to identify discrepancies, variances, or unusual trends and proactively resolve issues. Client Billing • Review customer contracts and agreements to determine appropriate billing terms, schedules, and methods in compliance with company policies and revenue recognition standards. • Collaborate with Sales, Legal, and Service teams to resolve contract discrepancies, clarify billing requirements, and gather any missing documentation or data. • Generate and issue accurate, timely invoices based on completed sales and service transactions, ensuring alignment with contractual obligations and internal controls. • Ensure invoice accuracy, including validation of product or service descriptions, quantities, pricing, and applicable taxes or discounts. • Record and apply incoming payments received via checks, credit cards, or ACH to appropriate customer accounts in the general ledger. • Reconcile customer payments with outstanding invoices, investigating and resolving any variances or unapplied cash. • Maintain and monitor accounts receivable aging reports by business division, proactively flagging overdue accounts and supporting collections efforts when needed. • Assist in month-end close activities related to accounts receivable, including revenue reporting, deferred revenue analysis, and AR-related journal entries. Accounts Payable • Code invoices to the appropriate general ledger accounts and cost centers in alignment with company policy. • Obtain proper departmental or managerial approvals prior to processing payments. • Ensure timely and accurate payments in compliance with internal policies and approval workflows. • Assist with month-end close by preparing accurate AP reports and reconciliations. Payroll • Review and audit payroll data prepared by the payroll team in ADP Workforce Now prior to final submission, ensuring accuracy, completeness, and compliance with internal controls. • Validate employee hours, earnings, deductions, bonuses, commissions, and tax withholdings to ensure all payroll elements are correctly calculated. • Ensure compliance with internal policies and all applicable federal, state, and local payroll regulations. • Reconcile payroll-related general ledger accounts, including wages, payroll taxes, and employee benefits. • Verify the correct classification of employees and compensation structures within the ADP system. • Identify and resolve discrepancies between payroll reports, timekeeping systems, and financial records before payroll is finalized. • Collaborate with the payroll team, HR, and ADP support to address errors, make adjustments, and ensure timely payroll processing. • Prepare and post payroll journal entries to the general ledger in accordance with GAAP. • Monitor accruals related to bonuses, and commissions to ensure proper financial reporting and alignment with payroll cycles. • Uphold confidentiality and integrity of all payroll data and employee information.

Here is what we have so far , a zapier website form that once submitted for a ride request triggers my sms approved twilio number to send me a text with the requested ride info ( lighting fast ) what wouldbe better is Twilio Expert to Build Dispatch Broadcast & Lockout System via Functions & Studio Project Description: We run a local Free community micro courtesy shuttle business utilizing a fleet of 6 gas-powered passenger vans. We need a backend developer to build a text-message-based dispatching system using Twilio Studio, Twilio Functions, and Twilio Sync for data tracking. Core Workflow Required: Web Request Ingestion: Webhook takes ride data (Name, Pickup, Dropoff, Resident Status, Pax count). Active Schedule Check: System checks an internal list of active, on-duty drivers (needs an easy way for me to update weekly schedules or toggles). Simultaneous SMS Broadcast: Send a ride text to only the active drivers on-duty right now. First Responder Wins (Lockout Logic): When a driver replies with a number (e.g., "15"), a Twilio Function checks Twilio Sync. If the ride is still unclaimed, lock it to that driver, store their name and their inputted ETA, and mark the ride as "Claimed". Late drivers must get an automated "Already claimed" text back. Customer Interactive Flow: Trigger a Twilio Studio flow to text the customer: "Your ride is confirmed! [Driver Name] will arrive in [ETA] minutes. Reply CANCEL within 3 minutes if you don't want to wait." Handle customer cancellation loops cleanly. Archival: Push all completed or canceled ride data to a permanent history log. Requirements: Deep experience with Twilio Node.js runtime environments. Proven experience managing race conditions via Twilio Sync Maps/Documents. Ability to build clean, well-commented code so non-technical owners can easily swap out driver lists/phone numbers. Step 2: Prepare Your System Specs (Before the First Call) To keep this fast and budget-friendly, hand developer clean blueprint of your data structure on day one. Have an Excel or Google Sheet ready that maps out exactly what you want tracked: Driver Name Driver Phone Shift Day Start Hour End Hour Status (On/Off Duty) Driver 1 +1727xxxxxxxx Monday 08:00 16:00 Active Driver 2 +1727xxxxxxxx Monday 16:00 23:00 Off-Duty “Can we use Twilio Sync to manage this schedule list, or would it be easier to have the Twilio Function pull this table dynamically from a Google Sheet using the Google Sheets API?” Step 3: Execution and Safeguards the milestone payments based on clear deliverables: Milestone 1 (Setup & Simulation): The developer creates the Twilio Sync environment and proves that if they send two simulate driver texts at the exact same second, one gets the ride and the other gets locked out. Milestone 2 (Studio Integration): The customer text sends successfully with the winning driver's name and ETA, and replying "CANCEL" triggers the cancellation text back to the driver. Milestone 3 (Live Beta Test): I stand on the beach with 2 or 3 of my drivers on a Tuesday afternoon. i hit submit on your webpage, watch the phones drop the texts, claim the ride, and verify the customer workflow. let me know what I missed ?

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. Work/Project Scope: -Manage intake, triage, and docketing of incoming legal process, consumer complaints, and regulatory inquiries, including calendaring response deadlines, routing to the right team members, and following up on open items -Support preparation of response drafts, template correspondence, and document exhibits under attorney supervision; help build and maintain template libraries for recurring response types -Assist with compliance-related audit and project coordination, organizing evidence, tracking workstreams across internal teams (Compliance, Trust & Safety/Risk, Product), and keeping documentation audit-ready -Coordinate incoming product & marketing requests for internal reviews and triage submissions -Assist with intellectual property matters, including conducting basic research -Support the privacy law team with program processes, including privacy impact assessments, data subject request escalations, and commercial agreement reviews -Assist with ongoing internal AI and algorithmic governance processes -Collaborate with legal ops lead to estimate and manage outside counsel budgets and assist with onboarding -Coordinate annual insurance renewals and track insurance matters and periodic claim submissions -Route documents for signature via DocuSign -Support automation efforts and application of AI tools to internal processes -Support ad hoc projects and research as needed Must Haves (Required Skills): -Some paralegal, legal ops, or legal administrative experience, including any exposure to litigation, regulatory matters, or consumer complaint handling; paralegal certificate preferred but not required -Ability to manage legal deadlines and track open matters across multiple workstreams — experience with docketing, matter management, or project tracking is a plus -Strong written and verbal communication skills, with the ability to draft clear correspondence and support document preparation under attorney supervision -Organized and detail-oriented, with a proactive approach to flagging competing deadlines and keeping workstreams moving -Comfortable working cross-functionally with teams like Compliance, Trust & Safety/Risk, and Product -Some experience with outside counsel billing and onboarding -Familiarity with ChatGPT, Gemini, Claude, and/or other AI tools -Familiarity with consumer-facing legal or compliance processes a plus; payments, fintech, or financial services exposure helpful but not required Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

Zidy is hiring a Backend Client Onboarding & Growth Specialist to take full ownership of client onboarding, customer implementation, and account growth opportunities while ensuring every customer is successfully launched and fully operational. Our clients are primarily small to medium-sized local businesses including bike shops, dealerships, medspas, home service companies, and other SMBs. This is a startup environment, not enterprise/corporate. We move fast, solve problems quickly, and expect team members to operate independently without constant oversight. What You’ll Be Doing: • Take 100% ownership of clients once handed off by sales and guide them through successful onboarding and launch • Handle approximately 2–3 live transferred calls daily directly from sales representatives • Manage 4–5 scheduled onboarding/demo calls daily, often back-to-back via screen share • Make 30+ outbound follow-up calls daily to keep onboarding moving forward and chase down items needed from clients • Coordinate tasks such as collecting website access, working with customer webmasters, submitting Twilio A2P registrations, configuring integrations, and removing onboarding blockers • Identify opportunities for account growth, upsells, and additional services throughout the client lifecycle Requirements: • Minimum 1+ year experience in sales or backend customer onboarding (customer support experience alone is not sufficient) • Must be comfortable being on camera and screen sharing for much of the workday • Strong customer service and relationship management skills • Comfortable working with SaaS platforms, apps, integrations, and technical troubleshooting • Strong attention to detail with excellent note-taking and CRM discipline • Ability to manage multiple accounts while moving quickly and staying highly organized • Proven ability to work independently and push clients across the finish line without constant follow-up from management Tools We Use: • Zoho CRM (strong CRM discipline and detailed note management required) • Twilio • Slack • Daily screen sharing, calls, messaging, and customer implementation workflows Work Environment: • Full-time role: Monday–Friday, 7:00 AM – 4:00 PM Pacific Time • This is a remote position, but not a flexible schedule role • You will be actively on calls, screen shares, or customer communication throughout most of the workday • Candidates must be consistently available at their workstation during working hours and comfortable operating in a highly active communication environment Preferred Traits: • Strong sales and upselling experience preferred • Comfortable with fast-paced startup culture where priorities change quickly • Independent thinker who does not rely on micromanagement • Ambitious, performance-driven, and motivated by career growth and financial success • Highly organized, proactive, and execution-focused Compensation & Growth: This is a performance-driven role where compensation is tied to successfully getting accounts live and across the finish line — not simply activity metrics. We are looking for individuals who are motivated by earning potential, performance-based compensation, and long-term growth opportunities rather than fixed salary alone. High performers will have strong opportunities for increased compensation, advancement, and internal promotions as Zidy continues to scale. We value speed, ownership, customer experience, growth, independence, and results.

# Full-Time Virtual Office Manager for Growing Field Service Company Happy House Maintenance is looking for a full-time Virtual Office Manager to help lead our small but growing company into its next major season of growth. We are a licensed general contracting and home maintenance company serving our local community. Our purpose is simple: to restore and preserve the happy places of our community. We are currently doing around $800K in annual revenue, and our vision is to grow 10x over the next 5 years while helping preserve and care for thousands of homes. To do that, we are making an important transition. We are not just building a bigger repair crew. We are building a better company. Happy House is transitioning from being primarily a restoration and home repair business into becoming a communications and project management company that happens to serve the home repair and restoration industry. That means our future is not built around having a large in-house crew doing every job ourselves. Our future is built around a strong network of subcontractors. Within our company we will have a growing team of Estimators which serve both the sales and project management function and office leaders who know how to create clarity, manage commitments, and make sure the right people do the right work at the right time. Our job is to bring order to the chaos of home repair. We create clear estimates. We communicate clearly with clients. We coordinate clearly with subcontractors. We make sure commitments are documented, followed through on, and honored. We make sure clients feel informed and cared for, and that subcontractors know exactly what is expected of them. In many ways, we are becoming a communications company. The role described here is central to that transition. This is not a basic admin role. This is a leadership role for someone who wants real responsibility, real authority, and the opportunity to help build the operating system of a growing company. ## What We Are Looking For The successful candidate will have experience managing or supporting a field service, construction, home service, or operations-based company as it grows from a small team into a more structured organization. You do not need to know construction perfectly on day one. But you do need to be sharp enough, organized enough, and hungry enough to learn how a field service company works from the inside out. You must be extremely skilled in both verbal and written communication. This is one of the most important parts of the role. We are looking for someone who can communicate with clients, subcontractors, estimators, project managers, and team members with confidence, warmth, clarity, and a little personality. Our clients should feel cared for, informed, and professionally supported. Our subcontractors should know exactly what they are being asked to do. Our internal team should feel that communication is organized, clean, and dependable. You should also be naturally gifted at improving workflows. We need someone who sees the gaps, cleans up the process, builds better systems, and helps make the company more orderly and effective. A strong interest and willingness to use AI tools is important. We want someone who is excited to use AI to improve office management, scheduling, communication, SOP development, subcontractor coordination, client updates, hiring, and overall company operations. ## Key Responsibilities You will help manage and improve the office side of the business as we grow. Responsibilities will include: Managing communication with clients, team members, estimators, project managers, and subcontractors Helping create clear communication between the client, the estimator, the project manager, and the subcontractor Keeping schedules organized and making sure the right people are in the right place at the right time Supporting the transition from an in-house crew model to a subcontractor and project management model Helping ensure subcontractor commitments are clearly documented, communicated, and followed through on Helping manage client expectations before, during, and after projects Supporting hiring and helping us find talented team members, estimators, project managers, and subcontractors Submitting and organizing payroll and subcontractor payment information Creating, improving, and maintaining SOPs Improving workflows and internal systems Helping ensure projects, communication, and follow-up do not fall through the cracks Bringing order, structure, and clarity to a fast-growing company Keeping the trains running on time ## The Right Person The right person for this role has probably been told their whole life that they are a fast learner. You are naturally detail-oriented, orderly, industrious, and able to work hard without needing constant oversight. You like high standards, and you have the ability and desire to meet and exceed them. You understand that great communication is not soft or fluffy. It is operational power. Clear communication prevents confusion, protects relationships, builds trust, and makes growth possible. The right person will feel like this is the job they always wanted. They want to help build something meaningful and impactful. They want a role that uses their talents fully and gives them room to grow. You are confident, warm, professional, and organized. You can manage people, communicate clearly, and build systems that help a company scale. You should be excited by both responsibility and freedom. Once you are trained and trusted, you will not be micromanaged. You will be given authority, ownership, and room to lead. ## Faith and Company Culture We are faithful Christians and we pray regularly as a team to help us stay grounded, focused, and on track. You do not need to share our faith to be successful in this role, but it cannot be an issue if we pray. We want to be clear and respectful about that part of our company culture from the beginning. ## Growth Opportunity This role starts at **$20–30/hour** during the training phase. If the role is a strong fit, we would like this to move into a salaried leadership position. If we hit our financial milestones, which you will be a meaningful part of helping us accomplish, I see this becoming a position that can pay $100K+ within 3–5 years. This is a rare opportunity for someone who wants to grow with a company, help build the foundation, and become a key leader in the business. ## To Apply Please tell us about your experience with office operations, field service teams, scheduling, client communication, subcontractor coordination, hiring, workflow improvement, and SOP development. Also share a specific example of a time you helped make a business or team more organized, efficient, or effective. Finally, tell us how you think you could help a company transition from being primarily a hands-on repair company into a communication, coordination, and project management company that uses excellent subcontractors to deliver excellent results. We are looking for someone sharp, hardworking, warm, highly organized, and ready to help build something meaningful.

We are a locally owned weekly print newspaper in Indiana serving readers, businesses and communities throughout our region. We are fortunate to have a steady stream of advertising inquiries, customer requests and subscription-related activity, and we are seeking a detail-oriented contractor to help ensure those interactions are handled accurately, professionally and promptly. This is a remote, contract-based position requiring approximately 10-15 hours per week, with availability during U.S. Eastern business hours. A typical week may include: * Processing advertising inquiries and orders received by phone and email * Assisting advertisers with questions about products, deadlines, pricing and publication schedules * Creating invoices, processing payments and maintaining accurate billing records * Following up on aging accounts receivable and outstanding advertiser balances * Maintaining accurate records in CRM, accounting and publishing systems * Reviewing publication schedules and advertiser commitments to ensure accuracy in print and digital products * Answering customer and subscriber questions by phone and email * Researching and resolving questions related to subscriptions, advertising, retail sales and other newspaper services * Documenting customer interactions and tracking follow-up tasks * Coordinating with other team members to ensure customer requests and advertiser commitments are fulfilled * Identifying opportunities to improve workflows, customer service processes and internal communication An ideal candidate: * Has at least 2-3 years of experience in customer service, client services, account management, billing, bookkeeping, accounts receivable or a related field * Is highly organized, detail-oriented and dependable * Has excellent written and verbal communication skills * Is comfortable interacting with customers by phone and email * Enjoys problem solving, researching answers and helping customers navigate issues * Is proficient with online software tools and willing to learn new systems * Is comfortable working independently in a remote environment * Has patience, professionalism and a positive attitude when working with customers and colleagues Experience with any of the following is helpful: * CRM software * Accounting and invoicing systems (Quickbooks or similar) * Google Workspace (Docs, Sheets, Gmail) * Slack or similar team communication tools * Publishing, media, advertising or subscription-based businesses Applicants must have: * Access to a quiet workspace suitable for making and receiving phone calls * Reliable high-speed internet service * A computer capable of running modern web-based applications We provide orientation and training on our systems, processes and publications to help ensure success in the role.