Bilingual (English/Spanish) Leasing Coordinator — California Rental Portfolio (Part-Time, Remote) Type: Part-time, ongoing as we have vacancies. Rate: Hourly + performance bonus per signed lease Hours: Must be available Pacific Time (California), including evenings and weekends for showing coordination Language: Fluent English AND Spanish required (written and spoken) About Us We're an established California property management brokerage managing 70+ single-family homes and small apartment properties in the San Francisco Bay Area (East Bay). We're an owner operated, lean, tech-forward team and we move fast. This role is our leasing engine: you keep prospects moving from inquiry to signed lease. What You'll Do - Respond to prospect inquiries from Zillow and other listing sources quickly and professionally (target: same-day response, faster during business hours), in English or Spanish as needed - Pre-qualify prospects using our standard screening questions (income, move-in date, occupants, pets) - Coordinate showing appointments between prospects and our local showing agent — including evening and weekend appointments - Pacific Time — and send confirmations and reminders to reduce no-shows - Market properties: AI stage photos, post photos, and refresh listings on Zillow and other platforms, ensure photos, descriptions, and pricing are accurate and complete - Send, collect, and organize rental applications and supporting documents (ID, proof of income, etc.); verify files are complete before handing off for decision - Propose complete applications to Owner. - Track every lead through our pipeline in Click-Up and/or AppFolio — so nothing falls through the cracks - Follow our documented procedures for California compliance, including Fair Housing rules (all prospects receive the same information, same screening criteria, same process — no exceptions) and application/screening-fee handling - Draft Lease and supporting Lease documents for owner review - Process Tenant Move-In’s in Appfolio - Turn on/off utilities - Additional property management tasks (maintenance coordination, tenant communication, AppFolio data work) are available for the right candidate as the role grows Note: This is an administrative coordination role. Lease terms are set and negotiated by our licensed broker and agents — you'll share factual listing information and manage the process, not negotiate terms. Required Skills & Experience - Fluent written and spoken English and Spanish - Hands-on experience with (or ability to quickly master): AppFolio, ClickUp, Zillow Rental Manager, zipForms Plus - Prior experience in U.S. residential leasing or property management strongly preferred; California experience is a big plus - Reliable availability during Pacific Time evenings and weekends for scheduling coordination - Fast, professional written communication — you'll be the first voice prospects hear from us - Extremely organized and process-driven; you follow SOPs and checklists and flag problems early - Reliable high-speed internet, quiet workspace, and a computer capable of running web apps smoothly - Comfortable with phone/text communication with U.S. prospects (we use Dialpad) Nice to Have - Experience with workflow automation - Experience with Tenant Collections - AppFolio Accounting experience - Familiarity with California tenant/landlord law basics (application fees, security deposits, Fair Housing) - Experience coordinating vendors or maintenance Compensation - Competitive hourly rate based on experience — tell us your rate in your proposal - Bonus for every signed lease you shepherd from inquiry to move-in - Long-term, stable engagement with expanding responsibilities and hours for a strong performer How to Apply - To show us you read this posting, start your proposal with the word "LEASED" and include: - Your hourly rate - Your availability in Pacific Time, specifically evenings and weekends - One or two sentences in Spanish describing your leasing or property management experience - Which of these tools you've used before and for how long: AppFolio, ClickUp, Zillow Rental Manager, zipForms - A brief example of a time you managed a pipeline of leads or appointments without letting anything slip We'll do a short paid trial task (responding to sample prospect inquiries and scheduling scenarios) with top candidates before hiring.

We're a growing service company looking for an experienced developer to build a Slack bot that answers employee questions about our HR policies, SOPs, and internal documentation. Team members will tag the bot in a channel, ask a question in plain language, and receive a conversational, accurate answer grounded in our documented materials. **This is a build + teach engagement.** I have no coding background, and a core requirement of this project is that you walk me through your decisions and architecture as you build, so I can understand, maintain, and eventually extend the system myself. If you're a strong developer but don't enjoy explaining your work, this isn't the right fit. ## What You'll Build A production-ready Slack bot with the following architecture: - **Slack integration** using Slack's Bolt framework (Python or Node.js — your recommendation welcome) - **Retrieval-Augmented Generation (RAG)** pipeline: questions are matched against our documentation via semantic search, and relevant context is passed to an LLM for a conversational answer - **Vector database** (Pinecone, Weaviate, or a comparable option you can justify) storing embeddings of our policies, SOPs, and transcripts - **OpenAI API** integration for embeddings and chat completions - **Document ingestion pipeline** that can handle multiple source formats: Word docs, PDFs, spreadsheets, and plain-text transcripts (e.g., exported Loom video transcripts) - **Source citations** in bot answers, so users can see which policy or document the answer came from - Deployment to a cloud environment (AWS, Heroku, Railway, or similar) with clear instructions for how it runs and how to restart or update it ## Technical Requirements You should have demonstrable experience with: - Slack app development (Bolt framework, event subscriptions, OAuth/permissions setup) - OpenAI's API (chat completions and embeddings) - RAG architecture and vector databases (Pinecone, Weaviate, Qdrant, pgvector, or similar) - Python or Node.js backend development - Cloud deployment and basic DevOps (environment variables, API key security, uptime) **In your proposal, please link to or describe at least one similar project you've built** — ideally a Slack bot, a RAG system, or an LLM-powered internal tool. ## Deliverables 1. A working Slack bot deployed to production and connected to our Slack workspace 2. Document ingestion process (with instructions or a simple tool for me to add new documents myself as our documentation grows) 3. Full source code in a repository I own, with clear comments 4. **Written documentation** covering: system architecture, how each component connects, how to add/update documents, how to update API keys, and common troubleshooting steps 5. **Teaching sessions**: recorded screen-share walkthroughs (or live calls) at each major milestone explaining what was built and why — I estimate 3–5 sessions of 30–60 minutes 6. A handoff session at the end where we test the bot together and review maintenance procedures ## Communication & Working Style - Regular progress updates (at minimum, 2x per week) - Willingness to explain decisions in plain English, not just technical jargon - Patience with beginner questions — teaching is part of the paid scope, not a favor - Fluent written and spoken English - Availability for scheduled video calls (please note your time zone in your proposal) ## Scope Notes - Initial document set is modest, but the system should be designed to scale as our documentation library grows significantly - Future phases may include: automatic transcript ingestion from Loom, additional Slack channels/workflows, and analytics on what questions get asked — mention if you have experience with any of these - I will provide: Slack workspace admin access, OpenAI API account, and all documentation to be ingested ## How to Apply In your proposal, please include: 1. A brief description of a similar project you've built (links or screenshots appreciated) 2. Your recommended tech stack for this project and a one-paragraph explanation of why 3. Your approach to the teaching/documentation component 4. Estimated timeline and total cost (fixed price preferred; open to milestone-based payment) 5. Your time zone and general availability Proposals that are clearly personalized and address the teaching component will be prioritized. Generic copy-paste proposals will be declined.

We are looking for an experienced HubSpot Sales Hub Professional implementation specialist / RevOps consultant who can move quickly and help us get HubSpot fully set up as our sales command center. We are a B2B restaurant equipment and supply dealer with both sales-assisted quoting and e-commerce. We recently purchased HubSpot Sales Hub Professional and need it implemented properly, but we also need it done quickly. We have spoken with several HubSpot Solutions Partners, and many are quoting timelines of 8 to 10 weeks. That does not work for us. We are looking for someone who can start immediately and help us launch a functional first version within 2 to 3 weeks. This is not a basic app-connection project. We need someone who can think strategically, design the CRM structure, clean up data, build workflows, integrate key systems, create dashboards, and make the system simple enough for our sales team to actually use. Generic proposals will be ignored. Please include the phrase “HubSpot fast launch” in the first sentence of your proposal so we know you read this. Main goal: We want HubSpot to become our daily sales cockpit. Our sales team should be able to log in and immediately know: - Who to call - Who to text - Who to email - Which quotes need follow-up - Which leads are stale - Which deals are close to closing - Which customers need attention As the owner/manager, I need dashboards that show: - Pipeline by stage - Deal value - Sales rep activity - Quote follow-up compliance - Lead source performance - Closed won / closed lost deals - Stale opportunities - Calls, texts, emails, and tasks by rep - Shopify/e-commerce activity when relevant - Monday.com project status after a deal is won Systems we need connected or considered: - Dialpad - Monday.com - Shopify - Mailchimp - Excel / CSV contact lists Ideal timeline: We want a functional first version launched within 2 to 3 weeks, with cleanup, refinements, and more advanced automation continuing after launch. We understand everything may not be perfect on day one, but we need the core sales system live quickly. Phase 1: Fast Launch, 2 to 3 weeks - Core HubSpot Sales Hub setup - Sales pipeline - Deal stages - Contact, company, and deal properties - Lead source tracking - Basic data migration - Dialpad calling/texting setup - Basic Monday.com handoff - Sales sequences - Email templates/snippets - Rep task queues - Owner/manager dashboards - Basic sales team training Phase 2: Cleanup and Optimization - Advanced reporting - Deeper data cleanup and deduplication - Shopify optimization - Mailchimp/contact syncing strategy - More advanced workflows - Payment/invoicing workflow - Additional automation - SOPs and recorded walkthroughs - Post-launch support and cleanup Scope of work: 1. HubSpot Sales Hub Professional setup Set up and customize HubSpot Sales Hub Professional, including: - Sales pipeline - Deal stages - Lifecycle stages - Contact, company, and deal properties - Required fields - Lead source tracking - Sales ownership rules - Task queues - Templates - Snippets - Sequences - Workflows - Notifications - User setup and permissions The system needs to be powerful but simple. If the sales team finds it confusing, they will not use it. 2. Sales process and pipeline design Help us design a clean sales process. Possible deal stages may include: - New Lead - Qualified - Quote Needed - Quote Sent - Follow-Up Active - Verbal Yes / Pending Deposit - Deposit Paid / Closed Won - Handoff to Operations - Closed Lost We are open to your recommendations if you have a cleaner structure. 3. Dialpad integration We need Dialpad set up inside HubSpot for inbound and outbound sales communication. Requirements: - Inbound call logging - Outbound call logging - SMS/text logging - Click-to-call from HubSpot - Missed call task creation - Call outcome tracking - Call/text activity associated with contacts, companies, and deals when possible - Rep activity reporting - Manager visibility into calls, texts, and follow-up activity 4. Monday.com integration We use Monday.com for operations and project management. We want a clean handoff from sales to operations. Ideal workflow: When a deal is marked Closed Won or Deposit Paid in HubSpot, a project/item should be created in Monday.com with the key deal and customer information. Fields may include: - Customer name - Company - Main contact - Contact info - Deal amount - Salesperson - Quote link - Invoice/payment link - Project type - Estimated delivery/install date - Notes - Project status We would also like key Monday.com project statuses pushed back into HubSpot so sales and management can see project status without digging through Monday. 5. Shopify integration We use Shopify for our e-commerce website. We need HubSpot connected to Shopify in a way that helps our sales team follow up on high-intent customers without turning HubSpot into a messy product database. Important items: - Customer sync - Order/customer activity - Abandoned cart visibility - High-value cart/order alerts - Lead source tracking - E-commerce customer segmentation - Avoid duplicate contact creation - Avoid unnecessary product/SKU clutter inside HubSpot We have a large product catalog, so we need a thoughtful integration strategy, not a blind sync of everything. 6. Mailchimp integration / migration We currently have contacts in Mailchimp. We need help deciding whether to: - Keep Mailchimp connected short-term - Migrate contacts into HubSpot - Use Mailchimp only for broad email marketing - Eventually move more email marketing into HubSpot We need proper handling of: - Marketing contacts - Unsubscribes - Consent status - Duplicate contacts - Lists/audiences - Segmentation 7. Contact import and data cleanup We need contacts imported from: - Excel / CSV sheets - Monday.com - Mailchimp - Shopify/customer data Before import, we need help cleaning and deduplicating the data. Deduplication should consider: - Email - Phone number - Company name - Website/domain - Existing customer vs prospect - Lead source - Sales owner - Customer type We do not want a messy HubSpot database full of duplicate contacts and companies. 8. HubSpot payments / invoicing setup We want help setting up HubSpot invoicing/payments if it makes sense for our workflow. We would like the ability to send invoices and provide payment options. Important: We want to explore whether customers paying by credit card can be charged an additional 3% processing fee, but this must be set up in a compliant way. If HubSpot cannot do this properly, we would like recommendations for a better alternative, such as ACH/check discounting or separate payment terms. 9. Dashboards and reporting Build simple, useful dashboards for both sales reps and management. Sales rep dashboard should include: - Today’s tasks - Calls to make - Texts/emails to send - Quotes needing follow-up - Deals with no recent activity - New inbound leads - Active sequences - Open deals by stage Manager/owner dashboard should include: - Pipeline value by stage - Revenue forecast - Deals won/lost - Close rate - Average deal size - Activity by rep - Calls/texts/emails by rep - Quote follow-up compliance - Deals with no activity - Lead source performance - Shopify/e-commerce lead activity - Monday.com project status summary 10. Training and documentation We need the system to be easy for our salespeople to use. Please include: - Basic training for sales reps - Manager/admin training - Simple written SOPs - Loom/video walkthroughs if possible - Post-launch cleanup and adjustment period Ideal candidate: You should have strong experience with: - HubSpot Sales Hub Professional - HubSpot CRM architecture - RevOps - Sales pipelines - HubSpot workflows - HubSpot sequences - HubSpot reporting/dashboards - HubSpot data imports - Contact deduplication - Dialpad integrations - Monday.com integrations - Shopify integrations - Mailchimp integrations - Zapier or Make - B2B sales processes - Sales team training Bonus points if you have worked with: - Equipment dealers - Distributors - B2B e-commerce - Quoting-heavy sales teams - Sales-to-operations handoffs - Companies with both inbound and outbound sales What we do not want: We are not looking for someone who only knows how to connect apps. We need someone who can help design the structure, challenge bad ideas, keep things simple, and build a clean system our team will actually use. Please do not apply if your approach is just “sync everything and see what happens.” Please also do not apply if you cannot start immediately or if your timeline is 8 to 10 weeks. We need someone who can move quickly. Pricing: We are open to hourly or milestone-based pricing. We are not looking for the cheapest option, but we do expect the price to match the scope, timeline, and experience level. Please do not simply bid the maximum budget. In your proposal, include: 1. Your estimated hours or fixed project range 2. Your proposed milestones 3. What you would complete in the first 2 to 3 weeks 4. What should be pushed to phase two 5. Any risks, dependencies, or items that could increase cost Application questions: Please answer the following when applying: 1. Can you start immediately? 2. Can you launch a functional first version within 2 to 3 weeks? 3. Describe a HubSpot Sales Hub Professional setup you’ve completed that involved multiple integrations. 4. Have you integrated HubSpot with Dialpad before? If yes, what did you set up? 5. Have you integrated HubSpot with Monday.com before? If yes, what was the workflow? 6. Have you worked with Shopify and HubSpot together? How did you avoid unnecessary data clutter? 7. How do you approach contact deduplication before importing data into HubSpot? 8. What dashboards would you recommend for a sales manager managing a small B2B sales team? 9. What would your implementation plan look like for this project? 10. What would you need from us before starting? 11. What parts of this project would you launch first, and what would you push to phase two? 12. What is your estimated hourly, fixed project, or milestone-based pricing? Quality matters, but speed matters too. We need someone who can build this correctly without dragging it out for months.

# Director of Operations (Head of Operations) **Company:** Therapist To Therapists (TTT) **Location:** Remote **Pay:** $25/hour **Website:** [www.therapist-to-therapists.com](http://www.therapist-to-therapists.com) **Instagram:** @therapist.to.therapists --- ## About Therapist To Therapists (TTT) Therapist To Therapists is dedicated to providing educational resources, workshops, continuing education trainings, coaching programs, and community support tailored specifically for mental health professionals. Our mission is to empower therapists with the tools, support, and knowledge they need to thrive in their careers and build sustainable, fulfilling practices. We are seeking a highly organized, detail-oriented, and proactive Director of Operations to serve as the primary operational leader of Therapist To Therapists. This position is responsible for ensuring that all programs, contractors, systems, communications, and business operations are executed efficiently and at a high standard. The Director of Operations will oversee day-to-day business operations, manage team accountability, review communications and deliverables, and ensure all programs and initiatives are running smoothly. The ideal candidate is highly organized, an exceptional communicator, a strong leader, and someone who thrives in creating systems, improving processes, and ensuring excellence across every aspect of a business. --- # Job Responsibilities ## 1. Team Leadership & Staff Management * Serve as the primary operational leader for Therapist To Therapists, overseeing the day-to-day functioning of the company. * Manage and supervise all contractors, team members, and program leads. * Conduct regular check-ins with staff to ensure responsibilities, projects, and deliverables are completed on time. * Monitor team performance and provide ongoing support, accountability, and feedback. * Ensure all team members are following established workflows, systems, and expectations. * Proactively identify operational challenges, staffing concerns, or communication breakdowns and develop solutions before they impact the business. * Serve as the primary point person for team accountability so that Asia is not responsible for managing the day-to-day performance of individual staff members. * Attend and lead weekly team meetings to review priorities, deadlines, project status, and operational concerns. --- ## 2. Operations & Administrative Support * Oversee the daily operations of the business, ensuring efficiency and productivity. * Manage operational workflows and systems across all company programs. * Maintain oversight of project management systems and staff task trackers. * Ensure contractors are completing assigned responsibilities accurately and on time. * Assist with scheduling, coordinating meetings, and managing calendars as needed. * Develop and maintain Standard Operating Procedures (SOPs) for company processes. * Ensure all operational systems are functioning efficiently and consistently. --- ## 3. Program Oversight Oversee operations across all Therapist To Therapists programs and initiatives, including: * The Therapist Connection Community * Continuing Education (CE) Programs * Group Coaching Programs * Masterclasses and Workshops * Social Media Management * Brand Partnerships and Sponsored Campaigns Responsibilities include: * Ensuring all programs are operating efficiently and according to established timelines. * Collaborating with contractors and program leads to ensure deliverables are completed successfully. * Monitoring program execution and proactively addressing issues. * Maintaining visibility over all active projects, launches, trainings, events, and initiatives. * Ensuring all program-related communications, logistics, and deliverables meet company standards. --- ## 4. Marketing & Sales Responsibilities * Develop and execute marketing strategies to increase brand awareness and sales. * Pitch to potential sponsors and secure brand partnerships. * Develop creative ideas for marketing campaigns to support brand collaborations. * Review and approve marketing campaigns prior to launch. * Oversee email marketing campaigns promoting digital products, workshops, masterclasses, and membership offerings. * Ensure marketing efforts align with company goals and revenue objectives. * Work with team members to refine sales strategies and promotional efforts. * Monitor marketing performance and recommend improvements. --- ## 5. Performance Management & Quality Control * Serve as the final quality assurance reviewer for major communications, events, marketing campaigns, contracts, and operational deliverables before they are released. * Develop and maintain operational checklists, systems, and workflows to minimize errors and ensure consistency across all programs. * Conduct routine audits of team performance, communication standards, event setup, and program execution. * Review the work of contractors and team members to ensure accuracy, professionalism, and alignment with company standards. * Provide ongoing feedback, coaching, and accountability to team members when expectations are not being met. * Address performance concerns promptly and proactively implement solutions to prevent recurring issues. * Create systems and processes that reduce operational errors, improve efficiency, and strengthen team accountability. * Monitor contractor workloads and identify areas where additional support, training, or process improvements may be needed. --- ## 6. Team Accountability & Communication Oversight * Ensure contractors are meeting company expectations regarding communication response times, deadlines, and quality standards. * Ensure the Community Manager is responding to community member questions, comments, direct messages, and posts within established response time expectations. * Ensure all contractors are responding to emails, partner communications, facilitator communications, and internal team messages in a timely and professional manner. * Monitor communication channels regularly and follow up with team members when responses or deliverables are overdue. * Ensure all team members are meeting deadlines established by Asia and proactively address missed deadlines before they impact the business. * Review all email marketing campaigns, community announcements, contracts, event communications, sponsor communications, and major company communications prior to distribution. * Ensure all event details, registration pages, Zoom information, contracts, marketing materials, email campaigns, and program communications are reviewed for accuracy prior to publication. * Ensure operational mistakes are identified and corrected before they impact community members, facilitators, sponsors, or customers. --- ## 7. Strategic Growth & Process Improvement * Partner closely with Asia to translate company vision into operational plans. * Recommend systems, processes, and improvements that increase efficiency and reduce operational burden. * Identify opportunities for growth, automation, delegation, and process improvement. * Develop new operational strategies to enhance productivity and streamline workflows. * Stay updated on industry trends and best practices to continuously enhance Therapist To Therapists' offerings. * Provide regular operational updates and recommendations to support business growth. --- # Qualifications & Skills * Experience in operations, project management, leadership, or administrative roles, preferably in an online business or service-based setting. * Demonstrated experience managing and holding teams accountable to deadlines, quality standards, and performance expectations. * Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously. * Excellent written and verbal communication skills. * Experience managing contractors, remote teams, or virtual staff. * Proficiency with digital tools and platforms, including project management software, email marketing platforms, and operational systems. * Highly experienced using Canva, Mighty Networks, Email Marketing platforms, CapCut, Google Workspace, and Notion. * Experience in marketing and sales, including sponsor outreach, partnership development, and campaign execution. * Experience reviewing and managing email marketing campaigns. * Strong proofreading, editing, and quality assurance skills. * Ability to identify problems proactively and implement solutions without waiting for direction. * Exceptional attention to detail and ability to catch errors before they impact customers, community members, facilitators, or partners. * Experience leading presentations, hosting webinars, or facilitating public-facing events. * Professional, friendly, and confident communication style. * Ability to thrive in a fast-paced environment with multiple moving pieces. * Experience in the mental health field or a strong understanding of therapist needs is preferred. --- # Success in This Role Success in this role means: * Asia is no longer responsible for managing the day-to-day accountability of contractors and staff. * Contractors consistently meet deadlines, communication expectations, and performance standards. * Errors in communications, events, marketing campaigns, and program execution are significantly reduced through strong quality assurance systems. * All programs operate smoothly with minimal intervention required from Asia. * Team members are supported, held accountable, and clear on expectations. * Operational issues are identified and resolved proactively before they become larger problems. * Asia is able to focus on vision, partnerships, content creation, revenue generation, and business growth rather than overseeing day-to-day operations. --- # Why Join Therapist To Therapists? * Work remotely with flexible hours. * Be part of a growing and impactful business that supports mental health professionals. * Collaborate with a mission-driven team. * Help shape and improve systems that directly impact therapists nationwide. * Opportunities for professional growth and leadership development. --- # How to Apply Please submit your resume and a brief cover letter outlining your experience, availability, and why you believe you would be a strong fit for this role.

Restaurant Operations Systems Architect (SOPs, Manuals, Checklists & Complete Operating System) Overview I own two quick-service restaurants in California. I am looking for someone to help build the complete operating system for my business. This is NOT a Virtual Assistant position. This is NOT a restaurant manager position. This is NOT a customer service position. I’m looking for someone who can take everything that currently exists in my head and help turn it into documented systems that allow the business to operate consistently without constant owner involvement. Think of this as building the operations playbook for a restaurant that could eventually grow into multiple locations. ⸻ Project Goal By the end of this project, I want a complete operations manual that another owner or manager could use to run the business. I don’t want generic templates copied from the internet. Everything must be customized specifically for my restaurants. ⸻ Deliverables I expect you to help create and organize documentation including, but not limited to: Operations Manual * Complete restaurant operations manual * Standard Operating Procedures (SOPs) * Department organization * Process maps * Decision trees * Escalation procedures Management Systems * General Manager responsibilities * Assistant Manager responsibilities * Shift Leader responsibilities * Crew Member job descriptions * Accountability systems * Daily manager routines * Weekly manager routines * Monthly manager responsibilities * Performance scorecards Daily Checklists * Opening checklists * Shift change checklists * Closing checklists * Cleaning schedules * Equipment maintenance schedules * Food safety checklists * Hourly manager walkthroughs * Dining room inspections * Drive-thru inspections * Restroom inspections * Parking lot inspections Human Resources * Hiring workflow * Interview guides * New hire onboarding * Training plans * Training checklists * Progressive discipline process * Employee handbook organization * Attendance procedures * Call-out procedures Restaurant Systems * Inventory procedures * Ordering procedures * Cash handling procedures * Register counting procedures * Deposit procedures * Refund procedures * Customer complaint procedures * Equipment issue reporting * Vendor management * Preventive maintenance schedules Performance & Accountability * KPI dashboards * Labor tracking * Food cost tracking * Waste tracking * Ticket time tracking * Manager performance reviews * Shift audits * Store audits * Weekly operations reports Documentation * Digital filing system * Forms library * Templates * Logs * Checklists * Accountability documents ⸻ How We’ll Work I don’t expect you to know my business on Day 1. We’ll work together. I’ll explain how we currently operate, and your job is to organize, improve, document, simplify, and standardize those systems into professional operating manuals. I want someone who asks great questions and improves processes—not someone who simply types what I say. ⸻ Ideal Experience I’m looking for someone with experience in one or more of the following: * Multi-unit restaurant operations * QSR operations * Franchise operations * Operations consulting * SOP development * Business systems * Process improvement * Operations manuals * Training systems * Lean operations * Continuous improvement Experience with brands like McDonald’s, Chick-fil-A, Raising Cane’s, Starbucks, Taco Bell, In-N-Out, Wendy’s, or similar restaurant systems is a major plus. ⸻ Success Looks Like At the end of this project, my business should have documented systems for nearly every recurring task, making it easier to train employees, hold managers accountable, maintain consistency between locations, and reduce the owner’s involvement in day-to-day operations. This is expected to become a long-term relationship as we continue improving and expanding the business. ⸻ To Apply Please answer the following: 1. Tell me about your experience building operations systems—not just managing restaurants. 2. Have you created SOPs, manuals, or operational playbooks before? Please share examples. 3. Describe the largest operations manual you’ve built. 4. What software do you use for documentation and process mapping? 5. If you were hired today, what systems would you build first for a two-location quick-service restaurant? 6. Include the phrase “Systems First” at the beginning of your proposal so I know you read the entire posting. I am looking for someone who enjoys building businesses that run on systems instead of relying on one person.