**SEO & AEO Strategist** **The role** As Lead SEO & AEO Strategist, you bring a strong SEO background with a deep understanding of AEO and you're the person who raises the analytical bar for the whole team. You are the analytical expert of the team and the voice everyone lean on to make sense of how they show up in AI prompts. You deeply understand our data, reading what's moving and why, and create an actionable plan of recommendations we can act on. You also set the standard for how the rest of the team reads the data and advises clients: mentoring analysts, building the playbooks others run on, and turning your judgment into something we can scale. This is a hands-on, data-first, client-facing role with a clear enablement mandate: you supply the analytical judgment, you deliver it as strategy, and you teach others to do the same. What you'll do Get our brand and clients up and running. Onboarding and get us and clients to value fast, so their accounts are working hard for them from week one. Read the data, find the signal. Analyze how client brands surface across AI answer engines. Identify citation gaps, ranking shifts, and the content patterns that move Share-of-Prompt and our other visibility metrics. Lead working sessions where you take a client's growth and brand goals and map them to a concrete AEO plan, then push on the parts that will move the needle most. Deliver insights and recommendations. Produce the briefs, performance reviews, and optimization plans clients rely on. Translate complex visibility data into clear narratives for both technical and executive audiences. Set the standard and level up the team. Mentor and train others on how to read the data, run a client session, and turn a messy dataset into a recommendation that lands. Define the analytical methods and quality bar others work to, and bring newer team members up to speed on AEO fast. Build the playbooks. Turn your judgment into reusable assets, including analytical frameworks, content playbooks, session templates, and ways of measuring what's working, so the pod's best thinking scales beyond any one person. Support Fix Pack work. Help diagnose what needs fixing and validate that deployed Fix Packs are moving the metrics they should. Flag the exceptions and opportunities that need the team's attention. Work shoulder to shoulder with the pod. Give the Partners and the wider pod the analytical inputs they need: the right numbers, the right context, the right recommended next move. Track the category. Stay current on AEO / SEO developments and how AI answer engines are evolving, so our recommendations stay ahead of a landscape that is constantly shifting. What you need to know (SEO / AEO) This is the foundation of the role. You should already think in terms of how brands earn visibility in AI answers, not just traditional search rankings, and be able to explain that thinking to others. SEO foundations. Solid, hands-on fundamentals: keyword and content strategy, structured data, site architecture, and organic performance analysis, with growing expertise in AI search. Metrics literacy. Comfort reasoning about visibility and performance metrics: reading a shift and understanding what it implies. Category awareness. Familiarity with the AI-visibility tooling landscape, or genuine eagerness to get up to speed fast. What you bring Advisory instinct. You're at ease guiding clients, walking them through a recommendation, and making a technical idea land for a marketing or brand team in plain language. A teaching mindset. You like making other people better at their craft. You can break down how you reached a conclusion, give useful feedback, and turn your own instincts into repeatable methods. Data fluency. Comfortable working with data to find signals. You don't just report numbers, you interpret them. Prompt literacy. Familiarity with prompt engineering and LLM behavior, enough to work effectively inside agent workflows and reason about their outputs. Storytelling. Strong written and verbal communication. You can turn a messy dataset into a clear recommendation for a stakeholder who has thirty seconds. Organized under load. Proven ability to juggle multiple accounts and deadlines without dropping quality. Detail obsessed. Every lift, every point of impact piques your curiosity. Resourceful and proactive. A self-starter who finds creative solutions, adapts quickly, and is comfortable navigating ambiguity and learning new tools. Who you likely are * 4+ years of hands-on SEO or organic-growth work behind you. Agency pedigree is a plus or a comparable data-heavy, client-facing role at a SaaS or AI company. * Someone with an SEO or digital-marketing background who is leaning hard into AI search, or a sharp analyst who's genuinely excited about the AEO category. * Confident on a client call, in a working session, or in a written recommendation, and used to high-touch accounts. * Someone others naturally come to for answers. You've informally or formally mentored, trained, or set the bar for teammates before. * A craftsperson who takes pride in the details while keeping the big picture in mind. * Looking for a role with a clear growth path toward deeper technical and team leadership. 
 Bonus points * You've built reusable things for clients or teams before: playbooks, content frameworks, onboarding material, or ways to measure what's working. * You've worked with enterprise or other high-touch accounts. * You've operated inside a fast-moving, startup.

We're building out the operational backbone of our interview division and need a Guest Experience Manager to own the full experience from confirmed booking to live interview — managing our host team, priming guests before their call, and keeping the entire scheduling infrastructure running smoothly. This is a player-coach operations role. You'll be running the behind-the-scenes engine that makes every interview go well. If you're highly organized, great with people, and excited by the intersection of media production and relationship management — this role was built for you. What you'll own: Guest Priming & Show Rate Conduct complimentary "interview prep" calls with confirmed guests before their scheduled interview Warm up guests, set expectations, build excitement, and qualify them further Increase show rates through proactive communication and confirmation sequences Ensure every guest arrives to their interview informed, comfortable, and ready Host Management Manage scheduling and availability for our team of on-camera interview hosts Coordinate host assignments to match guests with the right host Monitor host performance and flag quality issues Support onboarding of new hosts as the team scales Scheduling & Operations Own and manage our scheduling infrastructure (currently GoHighLevel — open to recommending better solutions as we scale) Build and maintain booking workflows, reminders, and confirmation sequences Ensure zero scheduling conflicts and clean handoffs between teams Maintain accurate records of all bookings, show/no-show rates, and interview outcomes Team Leadership Act as the operational lead on the interview side of the house Fill in for hosts or guest prep calls when needed Report directly to the founding team on pipeline health, show rates, and scheduling performance You're the right fit if you: Are highly organized and process-oriented — you build systems, not just follow them Have strong interpersonal skills — you can warm up a skeptical executive in 5 minutes Are experienced with scheduling and CRM platforms — GoHighLevel, Calendly, HubSpot, or similar Can manage a small remote team and hold people accountable without micromanaging Are comfortable on camera and on the phone — this role requires both Are proactive and self-directed — you flag problems before they become your boss's problem Background that translates well: Operations or project management in a media, events, or client-facing environment Client success, account management, or concierge services Podcast or show production coordination SDR team lead or appointment setting management Executive assistant or chief of staff experience at a fast-moving company

We're a boutique Silicon Valley business law firm looking to engage an independent fractional practice operations manager — a professional who runs their own practice-management or firm-operations business — to get our operations into shape and then keep them on track from an oversight seat, so the principal can step back from running the day-to-day. This is an oversight and ownership role, not a daily-grind one: you'd own the operational outcomes and the operating cadence, set up and oversee our systems, processes, and vendors, and be accountable for things running smoothly — without being the person doing every task by hand. We're engaging your business, not hiring an employee: you'd work as an independent contractor, on your own methods, tools, and schedule, while continuing to serve your other clients. What you'll do Own the operational outcomes and operating cadence — the results and the rhythm, so the principal isn't pulled into day-to-day operational meetings. Set up and oversee our people processes and workflows — onboarding, cadence, and how work moves across roles. (Our staff continue to report to the principal; you own the operational engine, not the employment relationship.) Own our vendor and software relationships — get the most out of our existing tools (Clio, our CRM, our AI/meeting tools) and run those vendor and software meetings on the firm's behalf. Establish and oversee core processes: billing and AR, client intake, reporting, and internal workflows. Be the accountable owner who keeps operations on track and off the principal's plate. Who we're looking for An established independent practice manager, firm administrator, or operations professional who runs their own business — you operate as your own entity, maintain other clients, and contract on a business-to-business basis. An experienced operator — ideally from a law firm or professional-services environment — who can get operations into shape and own outcomes from an oversight seat, rather than needing to run every task by hand. Comfortable leading an initial setup project and then staying on to oversee, rather than building something and disappearing. Confident owning vendor relationships and leading operational and software meetings on a client's behalf. Comfortable administering legal/business software (Clio and a CRM) — you don't need to be a systems implementer; you need to own and oversee the tools and processes around them. Engagement details An initial 4–6 month project at approximately 15 hours/week to get operations into shape, tapering to a lighter ongoing oversight retainer afterward. Fully remote; US / Pacific-time overlap preferred. Independent contractor, business-to-business — we engage your business; you invoice us, set your own methods and schedule, use your own tools, and remain free to serve your other clients. Compensation: $50–$100/hr depending on experience and qualifications. To apply, please include Confirmation that you operate as your own business or entity, and a note on the other clients you currently serve. A short summary of your experience running or overseeing the operations of a firm or team — what you owned, and for how long. How you approach getting a firm's operations into shape and then keeping them on track from an oversight seat, as an independent operator. An example of a time you owned an operational outcome and fixed something that was otherwise falling on the owner's plate.

U.S.-based applicants only. We are not considering offshore, international, outsourced bookkeeping firms, staffing agencies, or applicants who intend to subcontract this work. We are seeking a dependable, detail-oriented Certified QuickBooks Online ProAdvisor to support our growing portfolio of small and mid-sized business clients. This is a long-term, recurring contract position with the opportunity for additional hours as our client base expands. Position Details 100% Remote (United States only) Approximately 20 hours per month to start $22.50–$25.00 per hour, based on experience (non negotiable, please only apply if you are comfortable with this range) Long-term recurring contract Opportunity for additional monthly hours as new clients are onboarded Required Qualifications Must be located and authorized to work in the United States Current QuickBooks Online ProAdvisor Certification (Required) Minimum 3 years of bookkeeping experience working with small to mid-sized business clients Strong proficiency in QuickBooks Online Experience managing the complete month-end close process Strong understanding of bookkeeping workflows, reconciliations, and financial statement preparation Excellent communication, organization, and time management skills Ability to work independently, manage multiple clients, and consistently meet monthly deadlines Responsibilities The selected candidate will be responsible for managing the complete monthly bookkeeping cycle for assigned clients, including: Maintain accurate books in QuickBooks Online Record and categorize financial transactions Perform bank, credit card, loan, and other account reconciliations Record journal entries and month-end adjustments as needed Prepare accurate monthly financial statements, including: Profit & Loss Statement Balance Sheet Cash Flow Statement Review books for accuracy and investigate discrepancies Follow each client's monthly close calendar and ensure all monthly deadlines are met Communicate directly with clients to request outstanding documentation according to the monthly close calendar Follow up professionally on missing documentation as needed Update the document tracker as client documentation is received Maintain organized accounting records and supporting documentation Identify and communicate accounting issues or unusual transactions Perform all other bookkeeping duties necessary to maintain complete and accurate financial records Ideal Candidate We are looking for someone who is: Reliable and interested in a long-term working relationship Detail-oriented and highly organized Comfortable communicating professionally with clients Proactive in following up on outstanding items Able to manage multiple small business clients simultaneously Accountable, dependable, and committed to meeting recurring monthly deadlines To Apply Please submit: Your resume Your current QuickBooks Online ProAdvisor Certification A brief summary of your bookkeeping experience with small to mid-sized business clients Your availability Confirmation that you are located in the United States and are comfortable with a recurring commitment of approximately 20 hours per month, with opportunities for additional hours as our client base grows Only applicants who meet the required qualifications, are based in the United States, and hold an active QuickBooks Online ProAdvisor Certification will be considered.

Full Charge Bookkeeper | Remote | Contract to Hire HWA | North Carolina $25/hour | 35 to 40 hours per week Who We Are HWA is an outsourced accounting and advisory firm based in North Carolina. We handle the back office for a portfolio of small business clients, trade contractors, service businesses, owner-operators, so they can stay focused on what they actually do. Our team is fully remote, 100% US-based, and built around the idea that good accounting is quiet. No drama, no surprises, no disappearing act when things get complicated. We are a growing firm and this is a real position with a real future. We are not looking for someone to fill a seat. We are looking for someone who wants to build something with us. The Role This is a full charge bookkeeper position supporting our small business portfolio, primarily trade and service businesses with straightforward books and owners who need reliable, consistent back office support. You will carry up to 20 clients, work independently between monthly check-ins with your assigned Senior Accountant, and be the person those clients count on to keep things current and accurate. About 80% of the work is steady maintenance bookkeeping. The other 20% is catch-up and cleanup when new clients come on board behind on their records. You do not need to be a cleanup specialist to get this job, but you do need to be comfortable rolling up your sleeves when a new client's books are a mess. What You Will Do Manage full cycle bookkeeping for up to 20 small business clients inside QuickBooks Online Reconcile bank accounts, credit cards, loans, and other balance sheet accounts monthly Record and categorize transactions, manage accounts payable and receivable, and handle payroll entry Maintain a properly detailed fixed asset schedule, including accurate categorization by asset type, acquisition date, cost, and accumulated depreciation. Complete monthly close and prepare financial reports for Senior Accountant review Communicate through Microsoft Teams and Outlook Participate in one structured weekly touchpoint with your Senior Accountant Contribute to catch-up and cleanup projects as clients are onboarded What We Need From You Minimum two years of hands-on QuickBooks Online experience working actual client files Full cycle bookkeeping competency: reconciliations, AP/AR, payroll entry, and monthly close The ability to carry a client load and work independently without frequent check-ins Reliable availability between 9:00 AM and 5:00 PM Eastern for meetings and client coordination US-based with a dedicated remote work setup Proficiency in Microsoft Teams and Outlook, or a genuine willingness to get there fast Where This Can Go We promote from within because it is better for our clients and better for our team. The Senior Accountant role at HWA is a player-coach position. You are still doing the work, and you are also reviewing junior work, managing client relationships directly, and taking on the more complex projects that require more experience. Multi-year cleanups. Backlog payroll reconstructions. Clients with multiple entities or messier histories. We will not pretend we pay what a Big Four firm pays, because we do not. What we offer is a real path, a manageable workload, and a firm that is growing in a direction that creates opportunity for the people who helped build it. If you are ready to move into a Senior Accountant role in two years, we want to be the place where that happens. How This Works This role begins as an Upwork contract at $25 per hour, 35 to 40 hours per week. No overtime required. You will receive a written 30-60-90 plan with your offer that outlines exactly what we expect from you and when. Candidates who meet those benchmarks at 90 days move to a full-time hired position. The plan is not a gotcha. It is a map. This role requires consistent availability between 9:00 AM and 5:00 PM Eastern, Monday through Friday. We are a remote team and we run on trust. If you cannot reliably hold those hours for meetings and client coordination, this is not the right fit. In Your Proposal, Please Answer These Five Questions Proposals that do not answer all five will not be considered. Q1. It is the first of the month. Time to close out last month. Walk us through your month-end close process. Be as specific as possible. We want to know what you actually do and in what order, not a description of what month-end close is. Name the accounts. Name the steps. Tell us what you do when something does not tie. Q2. Describe your QuickBooks Online experience. Not how many years, but what you actually do in it. Which features and workflows are you in every day? Which have you had to figure out the hard way? What are QBO's limitations that you have learned to work around? Q3. How many clients are you currently managing or have managed at one time? What industries were they in? Be specific about the number and the types of businesses. Q4. Tell us about a time you inherited a client's books and found them in poor condition. What did you find and what did you do? We are not asking for a horror story. We are asking whether you have done this before and how you think when you walk into a mess. Specifics matter more than polish here. Q5. Walk us through your typical weekday. We are not looking for a perfect 9-to-5 answer. We are looking for an honest one. Do you drop kids at school and need 20 minutes at 8:40? Do you go to the gym at lunch? Do you hard-stop at 3:00 PM but come back after 5:00 for independent work? Say so. To Apply Submit your proposal through Upwork with answers to all five questions above and the words "I am ready to close some books" at the very top. Resumes and cover letters are optional. Just answer the questions honestly and let us take it from there. We are a small team and we hire carefully. If you are the right person, you will know it from this description and we will know it from your answers.

WHO WE ARE AND WHAT WE’RE LOOKING FOR 6AM is redefining how communities engage, communicate, connect, and experience their cities. We’re rapidly growing our digital products and expanding our team across current and future markets. 6AM is for deadline-driven performers who thrive off an adaptable work environment and see the direct impact of their work. Join us as we build upon our growing network of cities, continuing our vision of establishing the most relevant modern local media brand. This position is a 6 month extending contract with the potential for permanent conversion. A commitment of 20-30 hours per week is required. If converted to full-time, additional benefits such as health insurance, unlimited sick and vacation time, and a WiFi stipend is included. WHAT YOU’LL BE DOING Your core responsibility as a Revenue Operations Manager will be to support the Revenue Team and Executive Leadership through scalable data management, software optimization, process efficiency, and B2B marketing support as it relates to driving increased ad sales revenue and renewal rates. The Revenue Operations Manager will report directly to the Revenue Leadership Team and will ensure that sales, client success, finance, and marketing have strong and consistent cross-department communication and coordination. - Process Improvement – Own process building and improvements in current workflows with a goal of improving efficiency and visibility. - KPI / Data management – Architect data sets based on defined KPIs and share with applicable team members on a set frequency via easily consumable insights. KPIs will include data points from revenue data, performance analytics, and goal attainment. Maintain our centralized data warehouse as the source of truth across revenue systems. - Data Infrastructure & Custom Tooling – Manage and maintain our Supabase data warehouse and its integrations across AdOrbit, HubSpot, Sailthru/Marigold, and other systems available via API. Use AI-assisted development practices to build, troubleshoot, and extend custom reporting, automation, and data pipeline tooling. Complex technical escalations are supported by our VP of Engineering. - Tech stack management – Lead any change in the tech stack for the Revenue Team and represent the Revenue Team for any company-wide tech stack change. Stay current on features and updates across our revenue tech stack — including HubSpot, AdOrbit, ZoomInfo, Sailthru/Marigold, PandaDoc, Vercel, and Supabase — and manage software and integrations as needed. - Cross-Functional Coordination – Partner with the Product Operations Manager, Editorial Operations Manager, and other team leads to maintain shared data infrastructure standards, coordinate on Supabase data architecture, and ensure consistent reporting frameworks across revenue and product functions. - Revenue forecasting – Manage revenue forecast to ensure predictable growth and attainable revenue targets. - Visualization Dashboards – Create and manage individual and team dashboards for Revenue Team Directors and Executive Leadership, leveraging both software tools and custom-built reporting based on defined KPIs. - Commissions/Quotas – Assist with monthly commissions calculations and annual quota setting process. - Enablement – Help with the onboarding of new revenue team members, including leading the creation of training materials to ensure successful adoption of any new software, data analysis or program initiatives. Facilitate onboarding regarding processes and data analysis. - Prospecting Materials – Support the organization of templates, branded content examples, and display examples for easy access by team members. - Sales and Fulfillment Materials – Own the creation of standardized proposal templates, advertising agreements, and materials needed to facilitate fulfillment. - Sales Marketing – Support the Growth Team with sales marketing emails, list building, and revenue tracking. WE’D BE FIRED UP IF YOU HAVE SOME OF THESE TRAITS - We are looking for team members with a strong and diverse knowledge of software implementation, integrations, and data management, and a track record of success in digital media. - Experience: 4+ years in project management, operations, data management, or similar role; experience in digital media preferred. - Data-driven: Robust analytical skills, both quantitative and qualitative, with the ability to interpret and synthesize financial data and present in an accurate, concise, digestible, and actionable manner. - Software knowledge: High level of proficiency with HubSpot, PandaDoc, ZoomInfo, Sailthru/Marigold, AdOrbit, Google Workspace, and Zapier. Familiarity with data visualization tools and ad inventory management workflows. - Technical Fluency: Comfortable working within existing codebases and extending custom tooling using AI-assisted development practices. Working knowledge of Git for version control, Vercel for deployments, Supabase (PostgreSQL) for data management, and API-based integrations. No formal development background required — but curiosity, resourcefulness, and a "build it if it doesn't exist" mindset are a must. - Communication Expert: Know how to support various personalities across several job functions and divisions of the company. - Personal Drive: Driven, confident, adaptable, passionate, and spirited. - Contributor: Make and justify recommendations, and share ideas to support business goals. - Adaptable: Willing to learn, handle criticism, market feedback, and differing opinions in startup culture. - Team Player: Outgoing individual who portrays enthusiasm while learning and working with others. WE’RE PUTTING OURSELVES ON THE LINE - Competitive salary - Premium health insurance - 100% remote work - 401k, complemented by a 4% company match - Phone stipend - WiFi stipend - Unlimited sick and vacation time - Two additional weeks of paid time off post maternity leave - New Parent Wellness Stipend - Mental Health Benefits - Virtual company-sponsored social events - Paid time off to volunteer in our communities - A commitment to an open, inclusive, and diverse work culture -Access to cutting-edge tools and technology as we lead the future of local media -Career development support, including reimbursement for learning and growth opportunities EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, severe/morbid obesity, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. We promote diversity of thought, culture, and background, which connects the entire 6AM family. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative. 6AM City is proud to be an Equal Opportunity Employer.

AI-Powered HR Manager: Build It, Automate It, Hand It Off ----------------------------------------------------------------------- WHAT THIS IS We're a multi-location retail business and we need one sharp HR person to build our entire people operation from scratch and run it lean using AI. You'll get access to a Claude team account and the tools you need to move fast. In return, we expect you to work smarter than a traditional HR person, not harder. The hours are lower because the tools are better. The output standard is high because you'll have everything you need to meet it. Job descriptions, some policies, and KPI frameworks are already partially built. Your job is to take what exists, sharpen it, fill the gaps, automate everything you can, and deliver a system that runs with minimal intervention from anyone. We are investing in the right person and the right tools. We expect 10x the value of a traditional HR hire in half the hours. ----------------------------------------------------------------------- WHAT WE'RE GIVING YOU - Claude team account: use it for drafting, research, screening, template generation, policy writing, everything - Existing job descriptions, partial policies, and KPI frameworks to build on. You are not starting from zero - Direct owner access for fast decisions, no bureaucracy, no approval chains - A custom internal HR portal where your content lives and gets automated going forward - Clear scope, clear milestones, and clear payment triggers with no ambiguity about what done looks like ----------------------------------------------------------------------- THE ENGAGEMENT: TWO PHASES PHASE 1 - Build the Foundation + Make 5 Hires 4-6 weeks | Project-based | Milestone payments - Audit all existing job descriptions, policies, and salary ranges: benchmark against current market data, flag gaps, and finalize with owner before any offer goes out - Build and complete KPI frameworks for every role (managers and associates) so every hire knows exactly what success looks like from Day 1 - Post, source, screen, and close 5 management hires across our 3 locations (see below) - Build full HR infrastructure: employee handbook, onboarding checklists per role, offer letter templates, and compliance docs, all using AI where possible - Set up ATS with automated screening, self-book interview scheduling, and AI-assisted candidate filtering - Migrate payroll to Gusto and/or Paychex, live and running before Phase 2 starts - Feed all content into our internal HR portal so the AI layer can maintain and automate it going forward - Deliver a clean handoff guide so routine HR runs without you PHASE 2 - Run HR + Payroll Ongoing 2-4 hrs/week | Ongoing Upwork contract | Paid weekly or bi-weekly - Process weekly payroll across all locations: accurate, on time, every time, automated as far as the platform allows - Handle ongoing hiring as new roles open, staggered, not all at once - Own all employee HR questions: the owner is never the first call - Keep compliance current: local labor law updates annually and you stay ahead of them - Continuously improve and automate, always reducing manual work over time - Update HR portal content as policies and roles evolve ----------------------------------------------------------------------- PHASE 1 MILESTONES & PAYMENT SCHEDULE All Phase 1 payments are milestone-triggered. No milestone, no payment. M1 - Compensation and KPI audit complete across all roles, owner sign-off received M2 - All 5 manager job posts live, ATS configured, active pipeline running M3 - All 5 manager offers accepted, start dates set M4 - Full HR infrastructure delivered: handbook, onboarding, templates, compliance, portal content M5 - Payroll migrated, first clean payroll run complete in Gusto/Paychex Phase 2: Ongoing HR and payroll, 8-12 hrs/week ----------------------------------------------------------------------- PHASE 1 HIRING SCOPE: 5 ROLES Managers come first. Associates are hired in waves underneath them. You manage the sequencing so payroll ramps up at a pace that makes sense. Role Store Manager Assistant Store Manager Laundromat Manager (24/7 operation) Compensation for all roles is competitive. Details are available during the interview process. Your M1 deliverable includes validating and finalizing all comp ranges before any offer goes out. ----------------------------------------------------------------------- KPIs ARE A CORE DELIVERABLE Before the first hire is made, you will build out KPI frameworks for every role. We have some frameworks started. Your job is to complete them, make them measurable, and make sure every person we hire knows exactly what success looks like from Day 1. - Store managers: sales targets, shrink rate, labor cost percentage, customer satisfaction, team retention, etc - Assistant managers: shift performance, task completion, team development metrics - Location manager (24/7): uptime, cleanliness scores, incident reports, revenue per shift - Associates: productivity targets, attendance, cross-training progress These KPIs feed into our internal system and become how we manage and evaluate performance going forward. Build them right the first time and you will be responsible fully yo track these. ----------------------------------------------------------------------- HOW WE EXPECT YOU TO USE AI You'll have a Claude team account from Day 1. We expect you to use it actively. The reason the hours for this role are lean is because AI handles a significant portion of the drafting, research, and routine work. That is the deal. - Use Claude to draft job descriptions, policies, onboarding docs, offer letters, and KPI frameworks - Use AI screening tools or Claude to filter applications before you spend time on them - Use AI to research compliance updates, benchmark salaries, and generate first drafts of any HR document - Use automation wherever the payroll platform or ATS allows and document what you've automated so it stays automated - Feed everything into our internal HR portal so the AI layer can maintain it going forward If you are not comfortable using AI as a core part of your workflow, this role is not for you. ----------------------------------------------------------------------- WHO WE'RE LOOKING FOR Must Have: - 3+ years HR experience in retail, hourly, or multi-location environments - Full-cycle recruiting: you have sourced, screened, and closed management and hourly roles end to end - Payroll management experience: you have run payroll, not just supported someone who did - Hands-on Gusto and/or Paychex experience - Genuine comfort with AI tools: you use them daily and you are not learning on the job here - Knowledge of local labor law in your operating jurisdiction, including wage ordinances, paid leave requirements, and scheduling laws - Ability to build HR infrastructure from scratch and hand it off clean Strong Bonus: - Experience migrating between payroll platforms - Has built KPI frameworks for hourly retail or service roles - Multi-location or franchise HR background - Experience building automated HR systems that reduced manual work measurably ----------------------------------------------------------------------- CONTRACT TERMS This is an Upwork contract. Here is exactly what that means: Contract Type : Upwork hourly contract, all work tracked and paid through Upwork Phase 1 : Project-based with milestone payments (see above), rate set at contract start Phase 2 : Ongoing hourly contract, 8-12 hrs/week, paid weekly or bi-weekly through Upwork Communication : Weekly check-in with owner, more frequent during Phase 1. Available for any additional meetings or calls the owner requests. ----------------------------------------------------------------------- AI TOOLS AND CONFIDENTIALITY POLICY This is a strict requirement, not a suggestion. By accepting this contract you agree to the following: AI Tools You May Use: - You will use only AI tools we provide or approve in writing. This currently means Claude via our team account, and any other tool we explicitly authorize. - You may not use personal AI accounts, free-tier tools, or any external AI platform to process, draft, or analyze any of our HR data, employee information, or business content. - All AI usage must happen within our provided accounts and systems so data stays within our environment at all times. - If you want to use a tool not on our approved list, you ask first. No exceptions. Confidentiality: - Everything you access, create, or learn in this role is strictly confidential: employee records, compensation data, business operations, HR policies, KPIs, candidate information, and all other business information. - You may not share, export, copy, or use any of our data, documents, or systems outside the scope of this contract and our approved tools. - All work product created under this contract belongs to us. You retain no rights to any documents, templates, systems, or processes you build. - You may not use our business information, processes, or data to benefit any other client, employer, or personal project, during or after this engagement. - Upon contract end, all access is revoked immediately. Any copies of our data or documents in your possession must be deleted and confirmed in writing. Violation of any of the above is grounds for immediate contract termination and may result in legal action. This is standard for any serious HR engagement. ----------------------------------------------------------------------- HOW TO APPLY In your Upwork proposal, answer these three questions. Keep each answer to 3-5 sentences. We are looking for substance, not length. 1. Tell us about one HR system you built from scratch. What did it include, how did you use AI in building it, and what does it look like today? 2. How have you used AI tools specifically in HR or payroll work? Give one concrete example with a real outcome. 3. Describe a payroll migration or complex payroll situation you owned end to end. What platform, how many employees, and what was hard about it? Proposals without clear answers to all three will not be reviewed. Generic cover letters will be skipped. ----------------------------------------------------------------------- We are an equal opportunity employer. This is an independent contractor engagement via Upwork. All applicable local, state, and federal labor law compliance is a core responsibility of this role.

Communications & Fundraising Specialist (DevComm) — Freelance Contractor | Remote | $50–$70/hr | Starting ~5–10 hrs/week | CST availability preferred (9a–4p) I'm looking for a nonprofit fundraising communicator — someone who is comfortable with donor stewardship, grant writing, and advocacy communications, and who brings a deep, lived fluency in progressive movement work. If your background is primarily in social media content, general marketing, or brand work with no experience in the nonprofit or social justice world, this is likely not the right fit. —— WHAT THIS ROLE IS This is a contractor position supporting my consulting practice, which serves clients working in abortion access, information democracy, freedom of the press, and cybersecurity education. The communications I produce straddle two lanes simultaneously: high-stakes fundraising and sharp advocacy storytelling. The person I'm looking for thinks in terms of donor relationships, movement strategy, and good-looking visual deliverables. —— PRIMARY RESPONSIBILITIES — Short-form content drafting — newsletters, op-eds, talking points, and similar deliverables that require a distinctive activist voice and genuine command of hope-based, intersectional framing; urgent calls to action and relationship-centered stewardship that move people to organize and take action, not just inform them Platforms: MailChimp, WordPress, Canva, Google Docs — Grant writing — drafting and editing 6-to-7-figure grant applications, LOIs, and funder reports with precision, fluency in program language, and a strong narrative arc. This will be an area I own in the beginning of onboarding, then share with you as you get comfortable with each nonprofit and their mission. I'm not going to throw you into the deep end here. Platforms: Google Docs, Google Sheets, grantee portals (Fluxx, etc.) — 1:1 donor communications — highly personalized stewardship and cultivation writing for major donors and individual funders (not listserv blasts); this will also include documenting and tracking donor stewardship touch points — helping plan when to reach out to whom, how often, and with what relevant updates Platform: Gmail — Funder research — identifying and profiling prospective foundation and individual donors aligned with client missions; I have a funding brief template I need help filling out for each donor/funding opportunity; knowledge of the major progressive funding landscape is strongly preferred Platforms: Instrumentl, Google Alerts, Guidestar, fundraising listservs, 990s — Light admin support — file organization, tracking deadlines and deliverables; a few hours per week at most Platforms: Google Workspace, Google Calendar, Instrumentl —— WHO YOU ARE You have genuine, demonstrable experience in the nonprofit and progressive advocacy worlds. You're familiar with how the communications department often straddles the fundraising department, and you are comfortable oscillating between the two. You bring: — Fluency in the language of intersectionality, feminist movement work, and progressive advocacy — not as buzzwords, but as a framework you actually think and communicate in. You know who Kimberlé Crenshaw is. — Hope-based communication instincts — you know how to write toward a vision, not just against a threat. — Comfort in tech-adjacent fields — cybersecurity, information democracy, the threat of AI, and digital rights have a learning curve; you're not intimidated by it, and ideally you've written in or around these spaces. — Knowledge of the major progressive funding ecosystem — you recognize the names, the priorities, and the culture of the foundations and intermediaries doing the most in this space. — A history of authentic major donor relationships — you've done the relationship work, not just the writing work. (I'm not expecting you to come with donor contacts and their emails — I just want to know you're comfortable helping a nonprofit build those ties authentically.) —— ON AI I need applicants to be upfront about the use of AI and LLMs. The work of my clients is often highly confidential, and given the nature of the fields I specialize in, I am very intentional about preventing Big Tech and AI companies from harvesting sensitive data. If you regularly use AI as a drafting or editing tool and have refined that workflow to the point where the final product is indistinguishably yours — that's not a disqualifier. We can discuss comfortable boundaries around where and when to use it. However, we cannot have work that doesn't reflect your own ability at its core. Please do not submit AI-generated writing samples or application materials. We're evaluating your instinct, your ear for activist language, and your ability to write in service of a cause — we'll be able to tell. —— WHAT TO SUBMIT Your application and samples should prove four things: 1. You know how to write persuasively. 2. You're well-versed in progressive and intersectional activism. 3. You have a fundraising background, preferably in or adjacent to the areas my clients work in. 4. You can create professional, eye-catching visual materials. If you're curious what I mean by that last one, you can see some of my work here: www.whatwesay.org/samples/ Whatever supplemental materials help prove the above are welcome. I will say — I'm a sucker for a good cover letter. Files should be submitted as PDFs. If files are large, upload to a shared drive, provide the link, and ensure permissions are open to outside viewers. —— ABOUT ME Hi! My name is Bevyn Howard. I live in Austin, and I am desperately hoping to turn Texas blue. My background is in Rhetoric and Writing — and since I didn't want to become a lawyer, I decided to use my persuasive skills to advocate for social justice missions I care deeply about. These include fighting racism, sexism, authoritarianism, and systemic power imbalances. As an undergrad, I completed my thesis on "White Feminism" and the ways white women perpetuate racism within the feminist movement. I left my previous full-time position due in part to burnout, so mental health and a flexible, sustainable working relationship matter deeply to me. I'm a WNBA fan, a distance runner, a weightlifter, and a cat parent to two Siamese who will absolutely make an appearance on video calls. Sorry in advance. Anyone who works with me is expected to have opinions, push back when they have a different idea, appreciate dry humor, and know that I value them for who they are — not just what they produce. More on my background: whatwesay.org/about/