We are an early stage DTC apparel brand looking for help setting up our customer support function. We launched in Q4 last year and so far have been handling requests manually in Gmail. We're starting to scale, and we need to introduce systems and automation. We're looking for someone to 1. set up Gorgias, Loop Returns, and the operational aspects of Skio 2. help hire our first 1-2 support reps Our current operations stack is Shopify, Klaviyo, and our 3PL's WMS. We will collaborate closely with you to make policy decisions. You will handle the end-to-end configuration and technical setup. We are looking for someone who has done #1 and #2 before successfully. Experience with Gorgias and Loop Returns is mandatory.

Who we are A premium floral studio. Two sides: premium flower delivery + subscriptions (Shop, ecommerce) and weddings + corporate events (Events, high-value leads). Who you are A demand generator. You look at the data, decide where the revenue is, and go get it — without being told. Your core job: flood us with qualified leads across flower delivery and events, then turn those buyers into repeat and subscription revenue. You own the number, not a task list. What you own - Lead generation (primary). Design and run the offers and campaigns that pull maximum qualified leads in our local market — delivery and events. More leads, lower cost. - Analytics → action. Live in GA4 and Shopify. Find what's working, kill what's wasting money, act on it. Report CAC, ROAS, conversion, and revenue weekly. - LTV & retention. Own email/lifecycle (Klaviyo) — you build the flows and campaigns. Grow repeat purchase and subscriptions through offers, segmentation, and Shop↔Events cross-promotion. - Build our floral club. Create and grow a membership/loyalty program that turns occasional buyers into recurring revenue — the structure, the perks, the offers, and the campaigns that drive sign-ups and retention. - Generate corporate demand. Run campaigns and targeting that bring in corporate leads — recurring office flowers, corporate gifting, and events — and hand qualified prospects to our sales team to close. You create the pipeline; they work it. - Local visibility (SEO + Google Business Profile). Own how we show up when people search for flowers in our area — Google Business Profile, local search, and the location pages that turn local searches into orders and leads. This is a major source of our traffic. - Own the paid strategy. You decide where ad money should go and what it should return across delivery and events. Our media buyer runs the campaigns; you set the targets, budget split, offers, and pages, and you own whether the spend produces leads at the right cost. The numbers you own (weekly) - Shop: orders, CAC, ROAS, conversion, subscription growth - Events: qualified inquiries + consults booked, by source - Email-driven revenue + repeat rate - Floral club: members and recurring revenue You bring - Hands-on growth/performance marketing — you've owned a budget and moved CAC/ROAS, with numbers to prove it - Strength in both lead generation and retention/lifecycle (Klaviyo) - Fluent in GA4 and Shopify analytics, and able to read Google Ads / Meta performance well enough to direct a media buyer - Experience with local / geo-targeted demand, local SEO, and Google Business Profile - Experience building loyalty/membership/subscription programs - Self-directing — you find the work and run it - Comfortable with AI tools and remote work This role is NOT - Not a designer/content creator — creative is handled separately - Not a consultant — you ship results, not decks - Not waiting for a task list — you decide, then do - Not babysat — you get the logins and the autonomy, and you own the result

⛔️ NO AGENCIES ⛔️ Cecilia’s House is a premium lifestyle brand that creates gifts and everyday essentials celebrating Black women. Every campaign, product launch, and customer interaction is designed to create joy in sisterhood, joy in everyday life, and joy in giving. We’re looking for a Direct Response Copywriter who understands that great copy isn’t just well-written—it changes behavior. You obsess over customer psychology, research before you write, sweat the small details, and believe every word has a purpose. You’re comfortable using AI to accelerate research and ideation, but you know that exceptional copy still requires human judgment. What You’ll Do * Write high-converting email and SMS campaigns for product launches, evergreen flows, promotions, and customer retention. * Develop copy for Klaviyo lifecycle flows as needed * Conduct deep customer research using reviews, support tickets, surveys, social media, competitor research, and AI tools. * Translate customer pain points into compelling messaging that clearly communicates the value our products deliver. * Develop messaging frameworks, hooks, headlines, subject lines, CTAs, and campaign concepts. * Continuously test and optimize messaging based on performance data. * Collaborate with marketing, creative, and leadership to improve conversion across the customer journey. * Maintain a consistent Cecilia’s House voice across every touchpoint. Who You Are * An exceptional writer with a deep understanding of direct response marketing. * Naturally curious—you research before you write. * Detail-oriented and intentional with language. You understand that one word can completely change how a message is received. * Able to balance emotion, storytelling, and conversion. * Comfortable using AI as a strategic tool while maintaining high editorial standards. * Excited by testing, learning, and improving performance over time. * Organized, accountable, and able to manage deadlines independently. Requirements * Experience writing conversion-focused copy for email and/or SMS marketing. * Strong understanding of customer psychology and buying behavior. * Excellent written communication and editing skills. * Experience conducting customer and competitor research. * Comfortable using AI tools to improve research and workflows. * Ability to interpret campaign performance and use insights to improve future copy. Nice to Have * Experience with Shopify or other DTC e-commerce brands. * Klaviyo experience. * Agency experience. * Experience writing for premium consumer products. * Familiarity with A/B testing, lifecycle marketing, and conversion optimization. This Role Is Not For You If… * You plan to outsource work or use subcontractors. * You’re looking for another freelance client rather than becoming an extension of our team. What Success Looks Like * Customers feel understood before they feel sold to. * Every campaign has a clear strategic angle rooted in customer insight. * Email and SMS performance improves through thoughtful testing and iteration. * Messaging consistently reflects Cecilia’s House’s premium brand while driving measurable revenue.

Ludwig Marketing & Sales is seeking a talented, reliable Graphic Designer to support ongoing work across multiple consumer packaged goods (CPG) brands in specialty food, gourmet, natural products, and e-commerce. This is an ongoing freelance opportunity for someone who can produce clean, modern, conversion-focused creative assets with strong attention to detail and branding consistency. Projects May Include: Amazon listing images & A+ Content Shopify website graphics & banners Product infographics Packaging support & label revisions Social media creative & ad graphics Wholesale/sales sheets & trade show materials Email marketing graphics (Klaviyo) Pitch decks & branded presentations Ideal Candidate: USA-based only Strong portfolio in CPG, food/beverage, Amazon, or e-commerce brands Experienced with Adobe Creative Suite and/or Figma Understands conversion-focused design and branding Able to follow creative direction while contributing ideas Organized, responsive, and dependable with deadlines Comfortable collaborating with marketing, Amazon, and Shopify teams Bonus Experience: Amazon image optimization Packaging/layout design Shopify UX/UI familiarity Specialty food or natural products industry experience Please include: Portfolio/examples Hourly rate or package pricing Availability Any Amazon or CPG-specific experience We’re looking to build a long-term relationship with the right designer as we continue expanding our client portfolio.

Senior E-Commerce Growth Auditor for Shopify Site Audit We are looking for a senior-level e-commerce growth consultant to conduct a comprehensive audit of our Shopify-based e-commerce website and marketing ecosystem. This is an audit-only engagement. We are not looking for someone to implement the recommendations during this project. The goal is to get independent, evidence-based analysis of what is working, what is not working, and what we should prioritize next. U.S. Elite is an established e-commerce retailer in the tactical gear, law enforcement, military, and professional outdoor equipment space. We have strong brand recognition, a loyal customer base, a broad product catalog, and a functioning marketing stack. We believe there is meaningful room to improve conversion, site performance, product discovery, and marketing efficiency. The main focus of this project is our e-commerce site and customer journey. Other systems and marketing channels may be reviewed where they directly affect site performance and conversion. A more detailed project brief is attached for qualified candidates to review. What We Need Reviewed We are looking for a practical, evidence-based audit across areas such as: Full conversion funnel from landing page to product page, cart, checkout, and purchase Mobile vs. desktop experience Collection structure, product discovery, onsite search, filters, and merchandising Product detail page structure, messaging, trust signals, and conversion blockers Shopify / Shopify Plus capabilities and constraints GA4 and tracking credibility Google Search Console and SEO fundamentals Google Merchant Center and product feed health Klaviyo lifecycle flows and segmentation where they impact conversion and retention Paid media efficiency where landing pages, tracking, feeds, or merchandising may be limiting performance Competitive positioning and specific site-level opportunities Value proposition clarity: whether the site clearly communicates why customers should buy from us Heatmap/session replay review using Microsoft Clarity or a similar tool For Microsoft Clarity/session replay, we are looking for guidance on setup and analysis. We are not expecting the freelancer to take full ownership of implementation without coordination. Deliverables We want clear, decision-ready outputs, not a long generic report. Expected deliverables include: Executive summary with top wins, blockers, and priorities Red / Yellow / Green health dashboard across key audit areas Prioritized backlog of opportunities by impact vs. effort Site friction / speed-bump map 30/60/90-day action plan with recommended experiments and success metrics Channel investment guidance with practical Good / Better / Best options Final readout presentation with our leadership team Follow-up Q&A after internal review What We Are Looking For Required: Strong experience auditing e-commerce websites Shopify experience required; Shopify Plus experience preferred Strong CRO and funnel analysis background Ability to work across GA4, Google Search Console, Shopify data, and marketing platform data Experience evaluating site structure, merchandising, product discovery, PDPs, and checkout flow Ability to distinguish between symptoms and root causes Clear, direct communication style Comfortable presenting findings to business leadership Independent thinker who will tell us what the evidence shows, not just what sounds good Preferred: Experience with Klaviyo Experience with Google Merchant Center / product feeds Experience with Microsoft Clarity, Hotjar, or similar session replay tools Experience with tactical, outdoor, law enforcement, military, or other technical product categories Experience auditing stores with large product catalogs Engagement Details Type: Freelance / contract Location: Remote, U.S. preferred Time Zone: Some overlap with U.S. Eastern Time preferred for stakeholder interviews and presentation Timeline: Approximately 5–6 weeks Budget: Fixed-price, milestone-based Start: As soon as we find the right candidate We expect this project to be structured in phases: Discovery, stakeholder interviews, and access planning Site and data audit Findings, recommendations, and deliverables Leadership readout and follow-up Q&A Access to systems will be coordinated after hire and, if needed, NDA. We prefer read-only access where possible. To Apply Please include: A brief summary of your relevant e-commerce audit experience One or two examples of similar audit or diagnostic work Your proposed approach, timeline, and milestone structure Your proposed fixed fee Any key questions you would want answered before starting Please do not send a generic agency pitch. We are specifically looking for someone who can perform an independent audit and produce a prioritized, practical roadmap. This is not a contract-to-hire role and it is not intended as an implementation retainer. We are looking for an unbiased audit that helps us make better decisions.

All right, so I have an online bookstore, hosted on Shopify. These are in my arsenal: *Shopify *Unbounce *Mouseflow *Klaviyo *facebook Ads Manager This isn't just a set it and forget it campaign. I want to genuinely understand how to use these products. I have a little something set up already, but I need help to make them the best they can be, and to understand how to use them fully. My book sales are... well, they're not fantastic. Is this because my book is bad? Or is it because the facebook ads are bad, or the Unbounce pages are lousy? This is a full-trust companionship because this is my world. Sales are lousy. I'm grateful for what I have right now, but I'm trying to make enough money to travel the world as a solopreneur. If you're looking to charge $2,000 to get your foot in the door, I'm sorry, I'm not the person for you. I need someone who genuinely wants to help me grow my business. That being said, I'm willing to offer 10% of sales to anyone who helps me optimize this thing. 10%. What is that? Well, it's how good we make it. If we make $100 a week, that's $10 a week. If we make $4,000 a week, that's $400 a week. Wait, that sounds lousy. How about this, we agree on a set price based on how much value we offer (money we make.) Maybe we make $4,000 a week after expenses and I pay you $1,000. Something like that. But payment is based off of what we make and if you can deliver. Not trying to be a dick, it's just that simple. I'm crazy. I do not stand under the status quo. But these things are not impossible. As Luke says in the Empire Strikes Back when he can't lift his X-Wing out of the swamp using the Force, "It's no good. It's too big." To which Yoda responds, "Size matters not." I need someone honest and genuine, who can reach out their hand and pull me up out of the swamp. Someone who can help me see what I don't see. I need my Yoda in Marketing and Sales. I'm not looking for the Dean Graziosi's of the world that just want to line their pockets. I'm not delegating responsibility of my business- I'm learning how to drive it. I need to learn how to drive this vehicle optimally. Are you in?

Goth Cloth Co. is a fast-growing alternative fashion and swimwear brand serving customers worldwide. We specialize in unique, made-to-order apparel and swimwear designed for people who embrace individuality, self-expression, and a little bit of spooky energy. As we've grown, we're looking for a detail-oriented and empathetic Customer Service Representative to help provide an outstanding experience for our customers. Position Overview We're seeking a part-time Customer Service Representative to assist customers via email, social media messages, and customer support platforms. This role is ideal for someone who enjoys helping people, can communicate professionally while maintaining a friendly brand voice, and is comfortable working independently. Experience with ecommerce customer service is strongly preferred. Responsibilities Respond to customer emails and support tickets Assist customers with order status updates Process returns, exchanges, store credits, and refunds Help customers with sizing recommendations Resolve shipping and tracking issues Handle damaged, defective, missing, or incorrect item claims Respond to social media customer inquiries and comments Escalate complex issues when necessary Maintain a positive, professional, and empathetic tone in all communications Follow established policies while using good judgment to create positive customer experiences Requirements Excellent written English communication skills Prior ecommerce customer service experience Strong attention to detail Ability to handle difficult customer situations professionally Comfortable learning new software and processes Reliable internet connection Ability to work independently with minimal supervision Bonus Experience: Shopify Redo Returns Klaviyo Meta Business Suite Alternative fashion, swimwear, apparel, or ecommerce brands Schedule: Part-time Approximately 10–20 hours per week to start Flexible scheduling preferred Some weekend availability is a plus during peak season What Success Looks Like: Fast, friendly, and accurate customer responses High customer satisfaction Consistent application of company policies Ability to de-escalate customer concerns Helping customers feel heard and supported Please include: A brief introduction about yourself Relevant ecommerce customer service experience Platforms you've used (Shopify, Gorgias, Zendesk, etc.) Your hourly rate An example of how you would respond to an upset customer asking why their order hasn't shipped yet We look forward to hearing from you. 🖤

Project Overview Seeking a marketing professional to build a complete lead generation funnel that captures contact information and automatically nurtures prospects into customers. The funnel should allow potential customers to discover a free resource through social media, advertisements, email campaigns, or direct website traffic. Regardless of how they arrive, users must submit their email address before accessing the resource. Key Responsibilities Landing Page Development • Design and build a responsive, high-converting landing page. • Create compelling copy and calls-to-action. • Implement an email-gated lead magnet form. • Optimize the page for desktop and mobile devices. Instagram & Facebook Automation • Configure comment-to-DM automation for Instagram and Facebook. • Set up keyword triggers that automatically send users a direct message containing a link to the landing page. • Ensure the landing page link can also be used in social media bios, advertisements, and other marketing channels. Email Marketing Automation • Create an automated email sequence that delivers the free resource. • Develop a welcome and nurture campaign to build trust and engagement. • Configure audience segmentation and tagging. • Set up automated follow-up emails and conversion campaigns. Platform Integrations • Connect the landing page to the email marketing platform. • Ensure all leads are automatically added to the correct audience. • Configure integrations between marketing tools and CRM systems where applicable. Analytics & Reporting • Set up conversion tracking and performance monitoring. • Track landing page conversion rates. • Track email open rates, click-through rates, and lead engagement. • Verify all automation and tracking functions properly. Required Skills • Landing page design and conversion rate optimization (CRO). • Marketing copywriting. • Email marketing automation. • Experience with platforms such as Mailchimp, ActiveCampaign, Klaviyo, HubSpot, ConvertKit, or similar. • Experience with ManyChat, Meta Business Suite, Zapier, Make, or similar automation tools. • Analytics and conversion tracking setup. Deliverables • Fully functional lead magnet landing page. • Email-gated download or resource delivery system. • Instagram and Facebook comment-to-DM automation. • Automated email nurture sequence. • Analytics and conversion tracking setup. • Documentation of the complete workflow. Example Customer Journey 1. Prospect sees a social media post or advertisement. 2. Prospect comments a keyword or clicks a link in a bio. 3. Prospect lands on a lead capture page. 4. Prospect enters their email address. 5. Prospect receives access to the free resource. 6. Prospect enters an automated email sequence. 7. Prospect is nurtured toward becoming a customer.

We are launching an aggressive summer marketing push for a new construction residential community in Southern Oregon. Homes are selling. We are under construction. The summer buying season is now. We need someone who can start today, work through the holiday weekend, and hit the ground running with zero ramp-up time. We are a new construction community with five floor plans from $382,900. We have a strong brand identity, completed marketing materials, an active website, and a clear vision. What we need is someone to run with it — executing campaigns, producing content, updating assets, managing platforms, and keeping every channel active and current throughout the summer buying season. This is not a strategy role. This is an execution role. If you need hand-holding or extensive briefing sessions, this is not the right fit. If you can read a brand guide, absorb context quickly, and start producing within hours, keep reading. What You Will Be Doing Website Management → Update and maintain the community website as inventory, construction stages, and availability change → Add new pages and sections based on completed designs and copy we provide → Keep floor plan status, model home hours, and pricing current in real time → Implement new sections including process page, buyer guide, agent resources, and pre-sale benefits Social Media — Active Daily Management → Create and schedule content across Facebook and Instagram → Shoot or source content, write captions, manage hashtags, engage with comments → Build and manage Facebook/Meta ad campaigns targeting our local and regional market → Reels, Stories, static posts, carousels — all formats, daily cadence → Construction progress updates, model home content, lifestyle and community content Email Marketing → Build and manage email list of leads captured from sign-in sheets, website, and social → Write and send regular campaigns — new homes, construction updates, open house announcements → Set up automated sequences for new inquiries → Platform TBD — MailChimp, Klaviyo, or similar Graphic Design and Content Production → Adapt existing brand assets (flyers, posters, sign templates) for new uses and new channels → Produce social media graphics, email headers, story templates, and digital ads → Work within established brand guidelines — specific typography and color palette provided → Basic photo editing and image optimization for web and print use Photo and Video Production Coordination → Schedule and coordinate on-site photo and video sessions with our talent → Write shot lists and creative briefs so talent arrives knowing exactly what we need → Manage logistics: timing around construction schedules, natural light, and site access → Review raw footage and photography, select hero assets, and brief the edit → Direct short-form video content for Reels — construction walkthroughs, model home tours, lifestyle content → Ensure all photo and video output meets brand standards before publishing or submitting to print vendors Signage Content Production → Produce print-ready artwork for highway signs, directional signs, lot signs, and model home signage → Adapt campaign concepts across multiple sign formats maintaining legibility for highway speed → Prepare files to print vendor specs — correct dimensions, bleed, color mode, and resolution → Manage revisions and version control as messaging evolves through the campaign → Coordinate with local or online print vendors for fabrication and delivery Contact List Compilation → Research and compile targeted outreach lists — real estate agents, relocation specialists, mortgage brokers, property managers, and rental property owners in our target market → Build lists for direct mail, email outreach, and agent co-op campaigns → Organize and maintain the master lead database in a clean, usable format → Identify media contacts, community organizations, and local influencers for PR and partnership outreach Digital Advertising → Set up, manage, and optimize Facebook/Instagram ad campaigns → Google Ads or Google Business Profile updates as needed → Track performance, report results, adjust based on data Lead Management Support → Maintain and organize the lead database from model home sign-in sheets, website inquiries, and social → Support follow-up sequencing — ensuring leads are contacted, tracked, and nurtured → Coordinate with the listing agent on lead handoffs and scheduling Print Production Coordination → Manage file preparation and vendor coordination for highway signs, posters, flyers, and signage → Obtain print quotes, place orders, confirm specs, and track delivery Content Writing → Write social captions, email copy, ad copy, website copy updates, and short-form content → Maintain the brand voice — editorial, warm, confident, not salesy → Adapt existing long-form copy for different formats and platforms MLS and Listing Support → Update MLS listing descriptions, photos, and status as needed → Ensure all listings are current and consistent across platforms What We Are Looking For Non-Negotiable → Available to start immediately — this weekend if possible → Strong written English — you will be writing copy that represents this brand publicly → Proven experience with CMS website management — WordPress, Wix, or similar platforms → Hands-on Facebook/Instagram Ads experience — not just posting, but running campaigns → Graphic design ability — Canva Pro minimum, Adobe Creative Suite preferred → Ability to absorb brand guidelines and apply them consistently without constant oversight → High output capacity — this is 2–4 weeks of concentrated, focused effort → Self-directed — you manage your own time, hit deadlines, and flag issues without being chased → Experience producing print-ready files for signage or large-format print — correct specs, bleed, color mode → Competence building and managing contact and outreach lists — organized, accurate, usable Strongly Preferred → Real estate marketing experience — new construction builder marketing is a plus → Email marketing platform experience (MailChimp, Klaviyo, ActiveCampaign, or similar) → Video editing for Reels and short-form social content — CapCut, Premiere, or similar → Experience coordinating photo and video shoots — writing shot lists, managing logistics, directing on set → Experience working with small business owners who move fast and have high standards → Portfolio that includes real estate, home building, or luxury/lifestyle brands → Familiarity with Oregon or Pacific Northwest markets What this person looks like: You are not a generalist who dabbles in everything. You are someone who has actually run marketing for a builder, a developer, a real estate team, or a comparable brand and has the output to show for it. You move fast, you read context well, you ask smart questions and few of them, and you produce work that is ready to publish — not work that needs three rounds of revision before it can go live. This Is Not For You If: → You need a detailed brief before every task → You produce one piece of content at a time → You require weekends off during a launch campaign → You are primarily a strategist who delegates execution → Your Canva portfolio looks like every other real estate marketing template on the internet → You have never managed a paid social campaign from setup to optimization

We are looking for a dedicated, passionate, takes-pride-in-their-work Graphic Designer (that has experience designing Emails for brands) to be a crucial puzzle piece in our creative and performance-driven process. (Some of those brands include: Maude, MotorTrend, Noah NY, Crown Affair, Truvani, Studs, and Margaux, to name a few.) Final note - we're not looking for someone who takes orders like a robot. We care about your opinion, your expertise, and want someone that is fun to have on the team. We're entrepreneurs who don't like the corporate, stiff-necked things anyway.. so don't bring it to the table, and neither will we. Role: We’re looking for a talented graphic designer to create compelling email designs that drive clicks and sales. You are a talented and creative individual who yearns for creative freedom and wants to make an impact. You must also be a problem solver with a keen eye for aesthetics and details. There is a possibility for this to become a full-time position if there is a mutual fit. Here are the details… Responsibilities: - Work from a creative brief with our Email Marketing team - Create designs that meet or exceed standards - Actively participate in brainstorming sessions - Explore multiple options in concept and design phases to find the best possible solution - Show craftsmanship and a high level of attention to detail - Ensure brand consistency and integrity in all your work and the work of others - Show ability to work on several projects concurrently - Manage time effectively to meet aggressive deadlines - Adhere to design best practices - Be flexible — adjust work processes and output based on historical analysis Qualifications: - Must have 3+ years of experience designing emails - Figma experience required - Figma auto-layout experience required - Email design experience required - Agencty experience ideal - Oral Communication and great organization skills - Ability to add a modern twist to outdated material - Knowledge and understanding of marketing/advertising Type of designs: - Email templates - Email campaign creative - Email flows creative Who you are: - 3+ years of art direction or visual design experience - A champion of users and user-centric design - An evangelist and guardian of clients’ brands - An expert in designing for clarity and performance - Driven, able to adapt and grow in a fast-paced environment - You know you don’t know it all and openly embrace constructive feedback - You have an eye for the granular detail - You are good at managing your time and are organized - You have experience with team communication tools (i.e. Slack) - You exude all-around good energy