Customer Success Manager (IC/Owner Role) Taazaa | Hudson, Ohio (Remote-Friendly, US-Based) About Taazaa Taazaa is an Inc. 5000 custom software development company. We partner with mid-market and enterprise clients to design, build, and evolve software products that solve real business problems. Our teams span the US, Canada and India, and we operate with a builder's mindset: we don't just ship features, we own outcomes. About the Role We need a Customer Success Manager to own client relationships from start to finish. You are the primary escalation point, but this is not a reactive role. You need to spot small issues and resolve them before they grow. You will bridge the gap between clients and delivery squads so every engagement delivers real value. Make clients feel heard and confident in the partnership. You'll report to our Director of Customer Success and work closely with Engineering Managers, Product leads, and squad leads across our portfolio. The right person for this role is equal parts relationship builder, product partner, technical translator, and problem solver. What You'll Own A portfolio of active client accounts, serving as the primary point of escalation and trusted advisor for each. Client health: proactively monitoring engagement quality, satisfaction signals, delivery cadence, and risk indicators before they become escalations. Onboarding and kickoff for new engagements, setting expectations, establishing communication rhythms, and aligning on success criteria. Monthly check-ins and quarterly business reviews that go beyond status updates. You'll bring insight, surface opportunities, and drive strategic conversations about roadmap, capacity, and ROI. Internal advocacy: translating client context, priorities, and pain points to delivery teams so squads can make better decisions day-to-day. Expansion and renewal support. You won't carry a hard sales quota, but you'll be expected to identify organic growth opportunities and partner with leadership to act on them. You will be responsible for managing change requests through a negotiated client approval. Escalation management with a bias toward resolution, not finger-pointing. When something goes sideways, you run toward the problem. What Makes You a Fit Technical fluency. You don't need to write production code, but you can hold your own in a conversation about APIs, architecture tradeoffs, sprint velocity, and deployment pipelines. You've worked in or around software delivery teams and you understand the rhythm of how products get built. Business fluency. You do not need an MBA, but you can hold your own in a conversation with a business owner about profit margins or return on investment. You can empathize with running a company. Global partnership. You deeply appreciate our Indian, US and Canadian delivery teams. You treat your offshore coworkers as equal partners rather than just resources. You know how to build authentic trust across time zones and cultures. Deep customer empathy. You instinctively think from the client's perspective. You listen more than you talk in early conversations, and you ask the kind of questions that make clients feel genuinely understood. Solution mindset. You don't bring problems without options. When you hit friction (scope ambiguity, delivery delays, misaligned expectations), your default is to frame the situation, propose a path forward, and drive alignment. Relationship builder. You're an active listener who is energized by working with people. You build trust quickly, both externally with clients and internally with engineers, PMs, and leadership. US-based. This role requires overlap with US business hours and comfort working directly with US-based clients and stakeholders. Experience We're Looking For 3-7 years in a client-facing role within a software services, consulting, or SaaS environment. Direct experience working alongside engineering or product delivery teams. Comfort with tools like Jira, Teams, HubSpot (or similar CRM), and collaboration platforms. Strong written and verbal communication. You can write a clear status update, run a client call with confidence, and draft a thoughtful escalation summary. Experience in a services company that operates with offshore/nearshore delivery teams. Our Values (and Why They Matter Here) Most importantly, we expect you to live our 4 core values. The most critical value is 1)being your own captain. You take full ownership of your accounts from start to finish. You solve problems proactively. You remain accountable for the outcome. You 2)lead with empathy by exploring options with humility. You 3)strive for excellence by taking deep pride in your craft. You 4) create for tomorrow by favoring lasting value over expedience. We want someone who shares our belief that the best client relationships are built on honesty even when the truth is hard to say. Compensation & Benefits Competitive base + performance-based bonus tied to client retention and satisfaction metrics. Benefits include health, dental, vision, PTO, 401K match and flexibility to work remotely within the US Eastern Time Zone.

About Sobro Garden Sobro Garden is a growing hospitality and events venue located in the Bronx specializing in Latin-American cuisine, brunch experiences, private events, catering, corporate functions, and nightlife experiences. We are seeking an experienced Sous Chef who thrives in a fast-paced environment and has a passion for Latin flavors, kitchen leadership, and event execution. ________________________________________ Position Summary The Sous Chef will work directly with the Executive Chef and Ownership Team to oversee daily kitchen operations, food preparation, catering production, brunch service, and private events. This role requires a hands-on leader who can manage staff, maintain food quality standards, and execute large-volume catering and event menus. ________________________________________ Responsibilities Kitchen Operations • Assist in managing daily kitchen production • Oversee food preparation and service • Ensure consistency of recipes and presentation • Maintain cleanliness and health department standards • Monitor food quality and portion control • Assist with inventory management and ordering Catering & Events • Execute catering orders ranging from 20–500 guests • Coordinate kitchen production for private events • Prepare buffet, plated, and family-style menus • Assist with event setup and breakdown when necessary • Manage production timelines for large events Staff Management • Supervise line cooks and prep staff • Train new kitchen employees • Create prep lists and daily assignments • Maintain positive team culture • Ensure kitchen efficiency during peak service ________________________________________ Qualifications Required Experience • Minimum 5 years’ kitchen experience • Strong knowledge of Latin cuisine • Experience with: o Puerto Rican Cuisine o Dominican Cuisine o Latin Fusion o Seafood Preparation o Catering Production Preferred • Culinary Degree (Preferred but not required) • NYC Food Protection Certificate • Bilingual (English / Spanish

We are seeking a high-level Outbound Caller to follow up with HR Directors and Business Owners regarding Medicare education for their employees. This is a B2B relationship-building role, not a "hard sales" position. Your goal is to schedule a 15 to 30-minute discovery call for our licensed lead agent. Responsibilities: Volume: Perform 50 outbound calls per day during EST business hours. Objective: Follow up on sent emails to offer our "Resource Only" Medicare educational sessions (no-sell, no-enrollment). Scheduling: Book interested leads directly into our Google Calendar for a 15 to 30-minute consultation. Documentation: Log all activity, notes, and appointment details in a Google Sheet. Requirements: Language: Native or near-native English fluency. You must be comfortable speaking with corporate decision-makers. Tools: You must provide your own VOIP (Skype, Google Voice, etc.) and a quiet workspace. Experience: Proven track record in B2B lead generation or appointment setting. Professionalism: You represent a Licensed Insurance Agent; a professional, helpful, and articulate tone is mandatory. To Apply: Please provide a brief voice recording and confirm your availability for EST business hours.

We're an app for tracking apprenticeship progress based in the U.S.. We're looking for someone to help supporting our customers in all of the avenues they reach out to us -- email, chat, video, and live zoom calls. Previous customer support experience is great, but we value solid communication and detail oriented work most of all * Comfortability on camera is a requirement as you'll evolve to taking live zoom calls with clients * The ability to cover mornings for eastern timezone is a massive plus. * The ability to speak Spanish is a massive plus. * We're heavily biased towards hiring in the U.S. as we serve primarily the U.S. apprenticeship system We're looking to expand our support team with someone who skews EST hours, is bilingual, and is a great communicator. If you've never done customer support for an online service, that's fine. We can train for that. Support requests can be as simple as "how do i reset my password" and as complicated as "can you help me mass migrate my apprentices to a new set of data standards". You'll have tools to do much of this and a direct connection to engineering where they're lacking. We have various FAQs, administrative tools for support members, and how-tos to help support you ramping up in the position. In addition, we'll very likely take you through a formal, registered apprenticeship. We like to live by our own values and do formal apprenticeships for new team members. To apply, please share a personal response addressing the position. We will simply ignore applications that read like a copy+paste to any other job post. Please let me know what sort of experience you've done in the past and what you think makes for great support. If you have experience on camera, please share. Si tu hablas español, explica tu experiencia (no nos importa si no es experiencia profesional). Given the upcoming MDW holiday, we'll be going through responses during the week of May 25th, likely setting up first interviews for the first week or June. Thank you!

We need an IT expert in Google Workspace/Proofpoint/email deliverability Environment: Client is running Google Workspace (Business tier) with multiple secondary domains managed under a single Google Workspace account DNS is split across multiple providers (Wix, Bluehost, GoDaddy) No Microsoft 365 involvement What has been implemented successfully: Proofpoint Essentials Advanced+ provisioned and configured for the primary domain Domain verified in Proofpoint, mail relay active, DKIM signing active MX records updated in DNS to route inbound through Proofpoint Primary delivery destination set to ASPMX.L.GOOGLE.COM & smtp.google.com for new domain registrations SPF record updated to include both Google and Proofpoint DKIM TXT record added to DNS Inbound gateway configured in Google Workspace with full Proofpoint IP ranges Google Apps hosted service enabled under Sending Servers in Proofpoint Inbound mail filtering through Proofpoint is fully operational Where we are stuck: The outbound relay through Proofpoint is not functioning. The outbound smarthost is configured in Google Workspace pointing to outbound-us1.ppe-hosted.com port 587 with TLS. When enabled, outbound mail is rejected by Proofpoint with two alternating errors: 450 4.3.2 - Client host rejected: Try again later FAILED_PRECONDITION: read error (104): Connection reset by peer Proofpoint support has indicated this is a Google Workspace side issue. Additional complication: The Google Workspace Admin Console is throwing a "host settings update failed" error on any attempt to modify Gmail Hosts or Routing settings. This affects all Super Admin accounts on the tenant. The Outbound Gateway field remains stuck pointing to outbound-us1.ppe-hosted.com and cannot be cleared through the UI. This is believed to be a Google Admin Console backend bug specific to this tenant. Current workaround: Outbound mail is currently bypassing Proofpoint and routing directly through Google. Inbound is fully protected through Proofpoint. Client is operational but outbound encryption and DLP policies are not active. What we need: Resolve the "host settings update failed" error in Google Workspace Admin Console: likely requires Google Admin SDK API access or direct Google backend intervention Clear the stuck Outbound Gateway field Confirm and restore outbound mail flow through Proofpoint's smarthost Verify outbound encryption policies are functioning end to end Ideal candidate: Strong experience with Google Workspace Admin SDK, Gmail routing configuration, and Proofpoint Essentials in a Google Workspace environment. Google Workspace certified preferred. We are willing to work with candidate to bring client fully online with Proofpoint. This will be a collaborative effort with the candidate to ensure client services are all working as intended, with both inbound and outbound mail being able to deliver successfully through Proofpoint.

Our travel company provides leisure, corporate, and group travel. We offer valuable resources, trainings, marketing techniques, and a team to support you as you help your clients explore the world. Our travel agency offers all of our travel consultants a strong foundation to help you to succeed as an independent contracter. Travel Agent Job Responsibilities: * Meets with clients to determine travel needs, budgets and preferences. * Sells and coordinates transportation, accommodations, insurance, tours and activities. * Advises clients regarding destinations, cultures, customs, weather and activities. * Collects payments, books travel arrangements and pays applicable fees. * Handles travel issues, conflicts, complaints, cancelations and refunds. * Builds and maintains relationships with travel and tour vendors. * Conducts research on destinations and industry trends. * Maintains accurate records of bookings, payments, transactions, phone calls and meetings. Travel Agent Qualifications/Skills: * U.S. Citizen * Strong sales and interpersonal skills * Excellent verbal and written communications skills * Strong problem-solving skills * Detail oriented and highly organized * Strong ability to manage time and prioritize tasks * Working knowledge of domestic and international travel trends Please provide a cover letter explaining why you would be a good fit for this position.

We are seeking a Money Transfer Specialist to assist with sending money internationally. The ideal candidate will have experience with various international money transfer services and ensure a secure and efficient transaction process

Summary Engraven Card (engravencard.com) is a premium brand that transforms customers' existing bank cards into custom laser-engraved metal cards. The Role We're looking for a reliable, detail-oriented Customer Experience Specialist to act as the primary point of contact for our customers via email. resolve issues with care, and represent our brand with a professional, helpful tone. Light Photoshop skills are a big plus, as you'll help customers visualize their custom cards through digital mockups. Responsibilities Customer communication: Serve as the first point of contact, handling inquiries, feedback, and support requests via email. Issue resolution: Address concerns related to orders, product quality, shipping, and customization questions clearly and promptly. Brand representation: Maintain a warm, professional, and on-brand tone in every interaction to uphold our premium reputation. Administrative support: Manage inbox flow, escalate complex issues to the right people, and keep clean records of customer interactions to help improve service quality. Light design assistance: Work with customers to provide basic digital mockups and design guidance for their custom cards. What We're Looking For Excellent written English with a friendly, professional tone Proven customer service or support experience (DTC / e-commerce preferred) Strong organizational skills and attention to detail Ability to stay calm, empathetic, and solution-focused Basic to intermediate Adobe Photoshop skills (strongly preferred) for creating simple mockups and design tweaks Self-starter who can work independently and follow through Details Type: Part-time Hours: 10-25 hrs/week, with overlap on US EST Time To Apply Tell us briefly about your customer service experience and your comfort level with Photoshop. If you've supported a DTC brand before, we'd love to hear about it.

We run Oli AI, an AI voice agent platform that automates outbound and inbound calls for businesses — think speed to lead follow up and batch calling campaigns. Trials come in daily through Meta ads and we need someone to activate them and keep them around. What you'd be doing: Reaching out to new trial users Hopping on onboarding calls when needed Getting their AI agent configured and live Keeping them engaged so they stick around long term What you make: 25% of the $299 setup fee (~$75) when applicable 25% of $99/month for every customer you retain Example earnings: 10 active customers = $250/month recurring 30 active customers = $750/month recurring 100 active customers = $2,500/month recurring + setup fees on top This compounds every month — the customers you activate in month one keep paying you in month six. You're a fit if you: Are hungry and self motivated Have experience in SaaS, sales, or customer success Are US based and comfortable hopping on calls Can figure things out without being micromanaged Pure performance pay — no base. If you're good at this it becomes serious recurring income.

Experienced uShip Dispatcher / Virtual Assistant for Cargo Van Carrier I'm looking for an experienced uShip dispatcher or virtual assistant to help grow my transportation business, Smith Trans LLC. We operate a cargo van and specialize in: Household Goods Furniture Delivery General Freight Local and Long-Distance Deliveries Responsibilities Monitor uShip throughout the day for new shipment opportunities. Find profitable cargo van loads. Submit competitive bids on my behalf. Respond to customer messages quickly and professionally. Schedule pickups and deliveries. Keep my calendar organized. Help maximize bookings while ensuring each shipment is profitable. Requirements Previous experience using uShip (preferred). Experience dispatching cargo vans, movers, or last-mile delivery companies. Excellent English communication skills. Strong customer service experience. Ability to work independently and make good decisions. Reliable internet connection and availability during U.S. business hours. Hours & Pay Part-time (10–15 hours per week to start). $8–$12 per hour based on experience. Performance bonuses available for consistently booking profitable shipments. Please answer these questions when applying: Have you worked with uShip before? If yes, describe your experience. Have you dispatched for a cargo van or moving company? How do you determine a competitive bid while keeping the shipment profitable? How many shipments have you successfully booked? Can you provide references or examples of previous dispatching work? How soon can you start? I'm looking for someone who wants to build a long-term working relationship and help grow my business.