We are seeking a professional, hard-working Quality Assurance Specialist who is adept at engaging in supportive conversations and has experience working with underserved or hard-to-reach individuals and families. This role is central to enhancing client outcomes by gathering accurate information with care, ensuring individuals feel supported and secure, and providing actionable insights to support case management teams. - Conduct outreach to clients to assess satisfaction, gather feedback, and identify opportunities to enhance service delivery and client outcomes. - Analyze client feedback to identify gaps or concerns and collaborate with the QA and case management teams to develop supportive solutions aimed at improving client success. - Partner with case managers by providing clear, structured feedback to ensure a member-centered approach where client goals are actively supported. - Maintain organized, detailed documentation of outreach and feedback to support team learning, inform quality improvement initiatives, and contribute to positive client outcomes. - Demonstrate a solutions-oriented mindset to handle a variety of tasks that directly support the team's mission of service excellence. - Communicate professionally via phone to build rapport and accurately capture client insights, enabling more effective team support and follow-up.

We are seeking a dedicated individual to manage customer service and dispatch operations. Responsibilities include returning calls and voicemails, answering inquiries, handling dispatch issues, and scheduling drivers. The role also involves escalating complaints to the appropriate authority. The ideal candidate will have strong communication skills and the ability to work independently.

Feeling the need for a night out? Receive a $20 shop fee + be reimbursed up to $60 by our client for 2 rounds of drinks at a bar in Dallas, alone or with another adult guest, by providing observations of the staff's sales process and cash handling practices. You will be expected to observe details about the transaction, amount spent, and the items you ordered, as well as provide photos of the items ordered. If a receipt is not offered, do not ask for one. The goal is to see if employees are recording revenue correctly and to check their honesty and cash handling practices. A short report of the experience will be entered in an online portal so the client can receive feedback of the experience. **BARE is a global leader in the customer service measurement industry. BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide.

We are looking for a highly experienced award travel and points optimization expert to become our long-term travel advisor. This is not a typical travel agent position. We want someone who lives and breathes airline and hotel loyalty programs and knows how to maximize every point for premium international travel. What we're looking for We're primarily interested in: Business and First Class international flights Luxury hotel redemptions Maximizing credit card points and transfer partners Long-term points strategy—not just booking trips Finding award availability that most people miss Creative routing and partner airline bookings Our Current Setup Based in Dallas/Fort Worth (DFW), an American Airlines hub Current primary card: Capital One Venture X Planning to add the American Express Platinum Interested in building a strong portfolio of cards that complement each other without unnecessary overlap We value premium travel experiences over economy travel Responsibilities Develop a long-term points earning strategy Recommend which credit cards to add next based on our travel goals Advise on transfer partners and redemption opportunities Book or assist with award travel reservations Monitor premium cabin award availability Recommend the best airline and hotel loyalty programs Help us maximize sign-up bonuses, transfer promotions, and elite status opportunities Stay current on award program changes and sweet spots Ideal Experience We're looking for someone with proven expertise in: American Airlines AAdvantage Capital One Miles American Express Membership Rewards Alaska Mileage Plan British Airways Avios Air Canada Aeroplan Virgin Atlantic Flying Club Air France/KLM Flying Blue Hyatt, Marriott Bonvoy, Hilton Honors, and other luxury hotel programs Experience using tools such as: Seats.aero Point.me Roame AwardTool ExpertFlyer Other premium award search platforms About Us We travel several times each year and want to consistently fly Business or First Class while staying at luxury hotels and resorts. We are looking for a trusted advisor who can help us build a long-term award travel strategy—not just someone to book a single trip. If you've successfully booked aspirational awards like Qatar Qsuite, Japan Airlines First, Singapore Airlines Suites, Emirates First, ANA First, Lufthansa First, or similar premium experiences, we'd love to hear from you. When Applying Please include: Your experience with award travel optimization Your favorite "sweet spot" redemption you've booked Which loyalty programs you know best Examples of premium cabin itineraries you've booked The tools you use to find award space Why you'd be a great long-term travel advisor We're looking for someone we can build a lasting relationship with as our family's dedicated luxury award travel expert.

BROKER RELATIONS & CARRIER ONBOARDING SPECIALIST (REMOTE) We are seeking a detail-oriented U.S.-based Broker Relations & Carrier Onboarding Specialist to help build and maintain relationships with freight brokers across the United States. This is not a sales position. The primary responsibility is to contact freight brokers, request carrier onboarding packets, gather broker requirements, maintain accurate records, and assist with carrier setup processes. Responsibilities: • Contact freight brokers by phone and email • Request carrier packets and onboarding information • Complete carrier setup applications • Gather broker requirements and approval criteria • Verify insurance and compliance requirements • Maintain organized broker records and databases • Update broker contact information • Follow up on pending carrier approvals • Maintain detailed notes from broker conversations • Research broker payment terms, quick-pay options, and tracking requirements • Support dispatch operations by maintaining broker relationship records Information to Collect: • Broker contact information • Carrier packet requirements • Authority age requirements • Insurance requirements • Tracking requirements • Payment terms • Quick-pay availability • Equipment preferences • Freight lane information • Flatbed and specialized freight opportunities Requirements: • Must be located in the United States • Excellent phone communication skills • Strong attention to detail • Experience in transportation, logistics, freight brokerage, dispatching, or trucking preferred • Comfortable working with spreadsheets and databases • Professional email communication skills • Ability to make outbound calls daily Preferred Experience: • Trucking industry experience • Dispatch experience • Freight broker experience • Carrier onboarding experience • CRM or database management experience Compensation: Part-time or Full-time 1099 Independent Contractor To apply, please provide: • Resume • Transportation or logistics experience • Phone interview availability • Hourly rate expectations

Customer Success Manager (IC/Owner Role) Taazaa | Hudson, Ohio (Remote-Friendly, US-Based) About Taazaa Taazaa is an Inc. 5000 custom software development company. We partner with mid-market and enterprise clients to design, build, and evolve software products that solve real business problems. Our teams span the US, Canada and India, and we operate with a builder's mindset: we don't just ship features, we own outcomes. About the Role We need a Customer Success Manager to own client relationships from start to finish. You are the primary escalation point, but this is not a reactive role. You need to spot small issues and resolve them before they grow. You will bridge the gap between clients and delivery squads so every engagement delivers real value. Make clients feel heard and confident in the partnership. You'll report to our Director of Customer Success and work closely with Engineering Managers, Product leads, and squad leads across our portfolio. The right person for this role is equal parts relationship builder, product partner, technical translator, and problem solver. What You'll Own A portfolio of active client accounts, serving as the primary point of escalation and trusted advisor for each. Client health: proactively monitoring engagement quality, satisfaction signals, delivery cadence, and risk indicators before they become escalations. Onboarding and kickoff for new engagements, setting expectations, establishing communication rhythms, and aligning on success criteria. Monthly check-ins and quarterly business reviews that go beyond status updates. You'll bring insight, surface opportunities, and drive strategic conversations about roadmap, capacity, and ROI. Internal advocacy: translating client context, priorities, and pain points to delivery teams so squads can make better decisions day-to-day. Expansion and renewal support. You won't carry a hard sales quota, but you'll be expected to identify organic growth opportunities and partner with leadership to act on them. You will be responsible for managing change requests through a negotiated client approval. Escalation management with a bias toward resolution, not finger-pointing. When something goes sideways, you run toward the problem. What Makes You a Fit Technical fluency. You don't need to write production code, but you can hold your own in a conversation about APIs, architecture tradeoffs, sprint velocity, and deployment pipelines. You've worked in or around software delivery teams and you understand the rhythm of how products get built. Business fluency. You do not need an MBA, but you can hold your own in a conversation with a business owner about profit margins or return on investment. You can empathize with running a company. Global partnership. You deeply appreciate our Indian, US and Canadian delivery teams. You treat your offshore coworkers as equal partners rather than just resources. You know how to build authentic trust across time zones and cultures. Deep customer empathy. You instinctively think from the client's perspective. You listen more than you talk in early conversations, and you ask the kind of questions that make clients feel genuinely understood. Solution mindset. You don't bring problems without options. When you hit friction (scope ambiguity, delivery delays, misaligned expectations), your default is to frame the situation, propose a path forward, and drive alignment. Relationship builder. You're an active listener who is energized by working with people. You build trust quickly, both externally with clients and internally with engineers, PMs, and leadership. US-based. This role requires overlap with US business hours and comfort working directly with US-based clients and stakeholders. Experience We're Looking For 3-7 years in a client-facing role within a software services, consulting, or SaaS environment. Direct experience working alongside engineering or product delivery teams. Comfort with tools like Jira, Teams, HubSpot (or similar CRM), and collaboration platforms. Strong written and verbal communication. You can write a clear status update, run a client call with confidence, and draft a thoughtful escalation summary. Experience in a services company that operates with offshore/nearshore delivery teams. Our Values (and Why They Matter Here) Most importantly, we expect you to live our 4 core values. The most critical value is 1)being your own captain. You take full ownership of your accounts from start to finish. You solve problems proactively. You remain accountable for the outcome. You 2)lead with empathy by exploring options with humility. You 3)strive for excellence by taking deep pride in your craft. You 4) create for tomorrow by favoring lasting value over expedience. We want someone who shares our belief that the best client relationships are built on honesty even when the truth is hard to say. Compensation & Benefits Competitive base + performance-based bonus tied to client retention and satisfaction metrics. Benefits include health, dental, vision, PTO, 401K match and flexibility to work remotely within the US Eastern Time Zone.

About Sobro Garden Sobro Garden is a growing hospitality and events venue located in the Bronx specializing in Latin-American cuisine, brunch experiences, private events, catering, corporate functions, and nightlife experiences. We are seeking an experienced Sous Chef who thrives in a fast-paced environment and has a passion for Latin flavors, kitchen leadership, and event execution. ________________________________________ Position Summary The Sous Chef will work directly with the Executive Chef and Ownership Team to oversee daily kitchen operations, food preparation, catering production, brunch service, and private events. This role requires a hands-on leader who can manage staff, maintain food quality standards, and execute large-volume catering and event menus. ________________________________________ Responsibilities Kitchen Operations • Assist in managing daily kitchen production • Oversee food preparation and service • Ensure consistency of recipes and presentation • Maintain cleanliness and health department standards • Monitor food quality and portion control • Assist with inventory management and ordering Catering & Events • Execute catering orders ranging from 20–500 guests • Coordinate kitchen production for private events • Prepare buffet, plated, and family-style menus • Assist with event setup and breakdown when necessary • Manage production timelines for large events Staff Management • Supervise line cooks and prep staff • Train new kitchen employees • Create prep lists and daily assignments • Maintain positive team culture • Ensure kitchen efficiency during peak service ________________________________________ Qualifications Required Experience • Minimum 5 years’ kitchen experience • Strong knowledge of Latin cuisine • Experience with: o Puerto Rican Cuisine o Dominican Cuisine o Latin Fusion o Seafood Preparation o Catering Production Preferred • Culinary Degree (Preferred but not required) • NYC Food Protection Certificate • Bilingual (English / Spanish

We need an IT expert in Google Workspace/Proofpoint/email deliverability Environment: Client is running Google Workspace (Business tier) with multiple secondary domains managed under a single Google Workspace account DNS is split across multiple providers (Wix, Bluehost, GoDaddy) No Microsoft 365 involvement What has been implemented successfully: Proofpoint Essentials Advanced+ provisioned and configured for the primary domain Domain verified in Proofpoint, mail relay active, DKIM signing active MX records updated in DNS to route inbound through Proofpoint Primary delivery destination set to ASPMX.L.GOOGLE.COM & smtp.google.com for new domain registrations SPF record updated to include both Google and Proofpoint DKIM TXT record added to DNS Inbound gateway configured in Google Workspace with full Proofpoint IP ranges Google Apps hosted service enabled under Sending Servers in Proofpoint Inbound mail filtering through Proofpoint is fully operational Where we are stuck: The outbound relay through Proofpoint is not functioning. The outbound smarthost is configured in Google Workspace pointing to outbound-us1.ppe-hosted.com port 587 with TLS. When enabled, outbound mail is rejected by Proofpoint with two alternating errors: 450 4.3.2 - Client host rejected: Try again later FAILED_PRECONDITION: read error (104): Connection reset by peer Proofpoint support has indicated this is a Google Workspace side issue. Additional complication: The Google Workspace Admin Console is throwing a "host settings update failed" error on any attempt to modify Gmail Hosts or Routing settings. This affects all Super Admin accounts on the tenant. The Outbound Gateway field remains stuck pointing to outbound-us1.ppe-hosted.com and cannot be cleared through the UI. This is believed to be a Google Admin Console backend bug specific to this tenant. Current workaround: Outbound mail is currently bypassing Proofpoint and routing directly through Google. Inbound is fully protected through Proofpoint. Client is operational but outbound encryption and DLP policies are not active. What we need: Resolve the "host settings update failed" error in Google Workspace Admin Console: likely requires Google Admin SDK API access or direct Google backend intervention Clear the stuck Outbound Gateway field Confirm and restore outbound mail flow through Proofpoint's smarthost Verify outbound encryption policies are functioning end to end Ideal candidate: Strong experience with Google Workspace Admin SDK, Gmail routing configuration, and Proofpoint Essentials in a Google Workspace environment. Google Workspace certified preferred. We are willing to work with candidate to bring client fully online with Proofpoint. This will be a collaborative effort with the candidate to ensure client services are all working as intended, with both inbound and outbound mail being able to deliver successfully through Proofpoint.

We are seeking a Money Transfer Specialist to assist with sending money internationally. The ideal candidate will have experience with various international money transfer services and ensure a secure and efficient transaction process

Summary Engraven Card (engravencard.com) is a premium brand that transforms customers' existing bank cards into custom laser-engraved metal cards. The Role We're looking for a reliable, detail-oriented Customer Experience Specialist to act as the primary point of contact for our customers via email. resolve issues with care, and represent our brand with a professional, helpful tone. Light Photoshop skills are a big plus, as you'll help customers visualize their custom cards through digital mockups. Responsibilities Customer communication: Serve as the first point of contact, handling inquiries, feedback, and support requests via email. Issue resolution: Address concerns related to orders, product quality, shipping, and customization questions clearly and promptly. Brand representation: Maintain a warm, professional, and on-brand tone in every interaction to uphold our premium reputation. Administrative support: Manage inbox flow, escalate complex issues to the right people, and keep clean records of customer interactions to help improve service quality. Light design assistance: Work with customers to provide basic digital mockups and design guidance for their custom cards. What We're Looking For Excellent written English with a friendly, professional tone Proven customer service or support experience (DTC / e-commerce preferred) Strong organizational skills and attention to detail Ability to stay calm, empathetic, and solution-focused Basic to intermediate Adobe Photoshop skills (strongly preferred) for creating simple mockups and design tweaks Self-starter who can work independently and follow through Details Type: Part-time Hours: 10-25 hrs/week, with overlap on US EST Time To Apply Tell us briefly about your customer service experience and your comfort level with Photoshop. If you've supported a DTC brand before, we'd love to hear about it.