We are seeking a bilingual (Spanish and English) phone clerk in Dallas, Texas, to assist our personal injury law firm. The role involves answering phone calls and performing basic administrative tasks. The ideal candidate will have excellent communication skills and be able to handle a fast-paced environment. This is a part-time position with a long-term engagement.

Scope of Services • Patient Referral Management – Administer the intake workflow for new patient referrals, build and maintain accurate patient records, and support outbound appointment reminders. • Front-Desk & Scheduling Support – Field incoming patient phone calls, route requests to appropriate providers, coordinate scheduling changes, and ensure a smooth virtual front-desk experience. • Internal Helpdesk – Serve as first-line support for clinic staff, triage incoming issues, and escalate to the Operations team as appropriate. • Clinic Operations – Maintain accurate provider schedules, update systems in real time, and keep providers informed of relevant changes. • Billing Administration – Assist with billing-related tasks including gathering required information, updating records, and routing issues to the billing team. • Data & Systems Accuracy – Maintain data integrity across the EMR, internal trackers, and operational tools; proactively flag process gaps or recurring issues for improvement.

Role Overview We are hiring a Call Answering & Scheduling Assistant to handle incoming calls, provide basic information, and schedule home inspections using our software (Spectora). You’ll play a key role in creating a great first impression and helping us keep our schedule organized and efficient. Responsibilities Answer inbound calls from homebuyers and real estate agents Communicate clearly, professionally, and confidently Gather key details (client info, property address, services needed, timeline, agent info, etc.) Schedule inspections using Spectora Respond to basic questions about our services and pricing Send confirmations and follow-ups when needed Escalate complex questions or urgent issues when necessary Requirements Strong English communication skills (spoken and written) Friendly, professional phone presence Reliable internet connection and quiet work environment Detail-oriented and organized Ability to learn and use Spectora (training provided) Previous experience in customer service, call handling, or scheduling is a plus Schedule Part-time: Flexible hours per day 5-6 Must be available during business hours (EST preferred) What We’re Looking For Someone who is dependable and consistent A great communicator who builds trust quickly Comfortable handling multiple calls and staying organized A team player who takes ownership of their role Bonus (Not Required) Experience in real estate, home services, or inspections Experience with CRM or scheduling systems

We are seeking a detail-oriented and proactive Client Success Coordinator who will be the central point of contact for all our warm leads coming from various channels (Google Ads, SEO, cold email responses, etc.). The ideal candidate will play a crucial role in managing client relationships, ensuring customer satisfaction, and supporting project management initiatives. This position requires strong communication skills and the ability to analyze client needs effectively while coordinating various tasks to enhance the overall client experience. This person will work closely with out ITAD director for technical consultations when needed. Duties & Responsibilities • Manage and nurture warm leads from 6+ different channels • Create and distribute monthly newsletters and updates • Build relationships through LinkedIn and other professional platforms • Coordinate with our ITAD director for technical consultations • Handle prospect education and relationship building • Create and share relevant content and case studies • Track client interactions, manage pipelines, and analyze data for strategic decision-making Qualifications • Strong communicator (both written and verbal) • Organized and detail-oriented • Comfortable with technology and digital tools • People-focused with strong relationship-building skills • Self-motivated and proactive • Entry-level candidates welcome (we value potential over experience) • Ability to work independently as well as part of a collaborative team environment. Additional Information • No cold calling (all warm leads) • Content creation opportunities • Modern tools and platforms • Multiple established lead channels

We are seeking call center agents to prequalify mortgage home loans and perform direct transfers to loan officers. This is an hourly plus commission-based role, offering a competitive compensation package. Ideal candidates will have experience in customer service and telemarketing, with strong communication skills. If you are motivated and enjoy working in a fast-paced environment, we would love to hear from you!

Guest Services Supervisor (Nearshore Virtual Assistant) Position Summary The Guest Services Supervisor serves as the escalation point for complex guest situations and supports the Guest Services team in delivering exceptional hospitality. This role handles difficult guest interactions, phone support, compensation decisions within established guidelines, and assists with training and quality assurance. The position acts as a bridge between Guest Services Agents, Property Managers, Maintenance Coordinators, and leadership. Compensation Full-time English fluency required (written and verbal) Strong phone communication skills required Prior hospitality, hotel, Airbnb, call center leadership, or customer service management experience preferred Core Responsibilities Guest Escalations Take ownership of escalated guest concerns from Guest Services Agents Handle difficult conversations involving complaints, refunds, compensation requests, and service failures Communicate with empathy while protecting company policies and owner interests Resolve issues quickly to improve guest satisfaction and minimize negative reviews Phone Support Answer inbound guest calls during assigned shifts Assist agents with live phone escalations Make outbound calls to guests when situations require personal attention Coordinate directly with guests during emergencies and urgent maintenance situations Team Support Provide coaching and guidance to Guest Services Agents Assist with training new team members Review guest communications for quality and consistency Help maintain response time and service level goals Operational Coordination Coordinate with Maintenance Coordinators, Housekeeping, and Property Managers during active guest issues Monitor high-priority reservations and ongoing service recovery situations Ensure all communication and actions are properly documented in Hostaway, Breezeway, and Slack Service Recovery Determine appropriate compensation based on company guidelines Create recovery plans for guests experiencing service disruptions Follow up to ensure issues are fully resolved Work proactively to prevent negative reviews and chargebacks Qualifications Required Excellent spoken and written English Professional phone presence with minimal accent Minimum 3 years of customer service experience Experience handling upset customers Strong problem-solving and conflict resolution skills Ability to remain calm under pressure Reliable internet and quiet workspace Preferred Airbnb, hotel, vacation rental, or hospitality experience Previous supervisory or team lead experience Experience with Hostaway, Airbnb, VRBO, or similar platforms Experience managing customer compensation and dispute resolution Key Performance Indicators (KPIs) Guest satisfaction scores Escalation resolution rate Average resolution time Review recovery success rate Phone answer rate Quality assurance scores Team coaching and training effectiveness Ideal Candidate This is not a typical customer service role. The ideal candidate is confident, mature, and comfortable making decisions. They can de-escalate tense situations, think critically, and represent Heartwood Homes professionally during our most challenging guest interactions. They should be someone the team trusts to step in when an issue becomes difficult or emotionally charged. Typical Schedule 40 hours per week Coverage during peak guest communication hours Some evening and weekend availability preferred Available to assist with urgent guest escalations when assigned This role would pair well with your existing Guest Services team structure, acting as a true "shift supervisor" who can take over difficult conversations rather than simply advising agents on what to do next.

We are looking for reliable, outgoing individuals to represent our company at home improvement shows and community events. This position is ideal for someone who enjoys interacting with people, working independently, and traveling to event locations. Responsibilities: - Transport display materials to and from event locations. - Set up and maintain an organized, professional booth display. - Monitor booth appearance and ensure all materials remain in good condition throughout the event. - Engage with potential customers and answer basic questions about our products and services. - Schedule appointments for interested homeowners and accurately complete appointment cards. - Keep track of all leads and appointment information collected during the event. - Tear down and pack booth materials at the end of each show. Display Materials Include: - 8-foot display table - Tablecloth and marketing materials - Window and door samples - Brochures and appointment cards - Pop-up tent for outdoor summer events Requirements: - Reliable transportation and valid driver's license. - Ability to lift and move display materials. - Comfortable standing and walking for extended periods during events. - Strong communication and customer service skills. - Organized and detail-oriented. - Available to work weekends, including most Friday-Sunday or Saturday-Sunday events. - Some one-day events may also be scheduled. What We're Looking For: The ideal candidate is friendly, professional, dependable, and comfortable speaking face-to-face with homeowners. Experience in event marketing, customer service, sales, or trade shows is a plus but not required. Compensation: Competitive hourly pay plus potential performance bonuses based on appointments set. Apply today to join our team and help connect homeowners with quality home improvement solutions!

Investor Relations Associate (Entry Level, Path to Licensure) Kingsley Wealth Partners is a newly registered RIA looking for someone early in their career who wants to build a real career in wealth management without starting from zero. What you’ll do in the first 60 to 90 days: Support investor research and outbound list building. Assist with institutional partnership outreach. Learn the business from the ground up alongside our leadership team. What happens next: We sponsor your Series 65 exam and prep through our partner’s bootcamp program. Once licensed, you’ll transition into supporting plan preparation and eventually client-facing delivery. What we offer: Monthly draw while you study, no income gap. Base salary plus AUM bonus once licensed and producing. Direct mentorship from a founder who passed his Series 65 in the last year and built this firm from scratch. A real path to owning client relationships, not a call center role. What we’re looking for: Recent finance, business, or related degree, ASU, U of A, or GCU preferred. Strong communicator, coachable, detail oriented. No license required to start.

Thrive for the People is a specialty group therapy practice in Seattle serving individuals and couples. We are seeking a warm, organized, and people-oriented Client Care Coordinator to be the first point of contact for prospective clients and support the day-to-day operations of our growing practice. In this pivotal role, you will serve as a vital link between potential clients and our talented therapists, ensuring that each individual receives the support and guidance they need to embark on their journey toward improved mental health and well-being. We're seeking someone who can consistently support the team during afternoon hours, from 2:00 PM to 6:00 PM Pacific Time. The ideal candidate will possess a solid foundation of clinical knowledge, which will enable them to understand the unique needs of our clients and facilitate the best possible matches with our therapists. Exceptional communication skills are essential. The ideal candidate is warm and relational while also being confident, direct, and boundaried. They can navigate difficult conversations with professionalism, communicate expectations clearly, and maintain healthy boundaries with both clients and team members. Key Responsibilities: Client Inquiries Management: Act as the first point of contact for potential clients, addressing their inquiries with professionalism and care. Complete phone consultations. Provide detailed information about our services, therapists, and the therapeutic process to help clients make informed decisions. Scheduling Sessions and Setting Up Clinical Record: Coordinate and manage the scheduling of intake sessions. Send paperwork and set up the electronic health record for clients that meets confidentiality and compliance standards. Collaboration with Therapists: Work closely with our team of therapists to understand their specialties and availability, facilitating effective communication and collaboration to ensure clients receive the highest quality of care. Resource Provision: Provide clients with information about additional resources, referrals and community support services as needed. Continuous Improvement: Participate in ongoing training and professional development opportunities to enhance your understanding of mental health practices and improve service delivery. Share insights and suggestions for improving client care processes within the organization. Qualifications: - A background in mental health, psychology, social work, or a related field is preferred, providing you with a foundational understanding of therapeutic principles and practices. - HIPAA training - Strong interpersonal skills and the ability to connect with clients and team members from diverse backgrounds, exhibiting empathy and respect. - Ability to give to and receive feedback from team members. - Excellent organizational skills and attention to detail, enabling you to manage multiple tasks and priorities effectively in a fast-paced environment. - Proficiency in using scheduling software and client management systems, as well as computer skills for data entry and communication.

RESPONSIBILITIES -- Connect with the Plant People customer across platforms (email, phone, chat, and SMS), providing a best in class customer experience -- Become an expert on our experience, our product, our ingredients, and our customer -- Troubleshoot customer issues quickly and efficiently with first reply and overall resolution goals in mind -- Share customer feedback with the Marketing, Sales and Shipping teams -- Think creatively about ways to improve the customer experience & internal processes -- Be the face of our brand and understand how important that responsibility is REQUIREMENTS -- Ideally, minimum of 6 months of customer experience, ideally a ecommcere brand with direct knowledge of: -- Ecommerce order management systems (Shopify, etc.) -- Customer support management systems (ZenDesk, Gorgias, etc.) WHO YOU ARE: -- Passionate about helping plants, people and the planet -- Excited about connecting with customers and have experience in customer service -- Highly productive, proactive —a natural self-starter / multi-tasker, but not without deep thought -- Obsessive attention to organization and detail for accuracy in setup and deployment -- Analytics are your north star for decision making, coupled with critical thinking -- Everyone would describe you as uber-responsive, proactive and upbeat -- Comfortable and excited by the ambiguity and ever-evolving needs of a startup environment -- Strong team orientation with interpersonal skills to support cross-functional collaboration -- Excellent verbal and written communication skills