I help companies expand into French and Dutch-speaking markets through multilingual content creation and localization, while increasing their online discoverability through SEO, AEO, and GEO. My clients are primarily SaaS companies, e-commerce brands, and manufacturers selling technical or specialized products. SEO, AEO & GEO -------------------- I help brands get discovered across search engines and AI-powered platforms such as Google, ChatGPT, Claude, Gemini, and Perplexity. I work to improve how your products, services, and expertise are found by clients and recommended to them. Translation & Copywriting ------------------------------ From software interfaces to e-commerce websites, product catalogs, and marketing materials, I help companies communicate clearly in French and Dutch-speaking markets. The goal is simple: make your products easier to understand, trust, and buy.

Trade Mark Attorney (license no. 142251), specialized in EU, Benelux, Irish & UK Trademarks. I can help you with: - Registration of your trademark (including WIPO) - Opposition proceedings (including cease and desist letters) - Responses to office actions or demand letters - Formulating an IP strategy

Motivated and creative Content & Social Media Manager with a background in psychology and a strong passion for digital storytelling. Experienced in managing multi-platform strategies, creating engaging content, and building authentic online communities that drive growth. Recognized for strong communication skills, emotional intelligence, and the ability to translate brand vision into impactful visual and written content.

As a seasoned Solution Architect and Cybersecurity Consultant, I bring over 14+ years of experience in leading complex projects and developing innovative, cloud-based solutions with AWS, Apache Kafka, and specializing in PCI DSS compliance and NIST Cybersecurity Framework (CSF) implementation. My expertise spans creating secure, robust architectures that drive business transformation, and operational efficiency, and ensure payment card data protection through PCI DSS. I lead a team of experts delivering cutting-edge IT and Cybersecurity consulting services across the BFSI, Energy, Telecom, and other sectors. We have successfully implemented cloud migrations, microservices architectures, digital transformation initiatives, and comprehensive cybersecurity solutions, including PCI DSS readiness assessments and full compliance implementations, driving significant growth and security for our clients. As a Solution Architect and Cybersecurity Specialist, I guide the development of advanced systems, such as state-of-the-art complaint management platforms and high-performance trading platforms, while ensuring compliance with industry standards like PCI DSS and NIST CSF. My leadership consistently delivers strategic business outcomes with a focus on data integrity, payment card security, and regulatory compliance. Cybersecurity Expertise: - PCI DSS Compliance: Readiness assessments, risk management, and full compliance implementation. - NIST CSF Implementation: Risk assessment, security controls, and incident response. Penetration Testing and Vulnerability Assessments. - Data Encryption and Access Control solutions to secure payment and sensitive data. Technical Expertise: - Primary Skills: JAVA, GraphQL, Spring Boot, JPA/Hibernate & Kafka. - Cybersecurity: PCI DSS, NIST CSF, Vulnerability Scanning, Incident Response. - Testing: QA Testing, Manual Testing, Functional Testing & API Testing. - Database: MySQL, Oracle. - IDE: VS Code, IntelliJ.

I’m a professional web developer specializing in modern front-end and back-end technologies, including Vue.js, React, Astro, and Laravel. My expertise covers custom component development, efficient landing page creation, comprehensive testing with Cypress, and reliable web hosting solutions. My core skills include: • Front-end Development: Expert-level proficiency in Vue.js and React frameworks, building modular and reusable components, and creating interactive user experiences. • Astro Framework: Creating fast, optimized static websites and landing pages with Astro. • Laravel Development: Designing robust back-end solutions, APIs, and database integrations using Laravel. • Component Building: Developing modular, reusable components to ensure maintainability and scalability. • Testing with Cypress: Ensuring high-quality code through rigorous end-to-end testing using Cypress. • Landing Page Creation: Crafting visually appealing, responsive landing pages optimized for conversions. • Web Hosting Management: Providing reliable web hosting solutions to deploy and maintain your projects seamlessly. My approach emphasizes clean code, performance optimization, excellent communication, and timely delivery. I’m committed to helping my clients achieve their business goals by delivering high-quality websites and web applications tailored to their specific needs.

FREE Initial Discovery Call You don’t need more information. You need transformation. I work with high-performing professionals, founders, and driven individuals who know they’re capable of more but feel stuck in repeating cycles — in career, mindset, or relationships. Together, we cut through the noise and get you moving again with clarity, purpose, and confidence. This isn’t theory. It’s structured, outcome-driven coaching that connects awareness to execution so you stop overthinking and start acting on what matters. What You’ll Experience ✔ Clarity – identify exactly what you want and what’s holding you back ✔ Confidence – build the mindset and presence to follow through ✔ Momentum – create consistent progress with clear accountability ✔ Alignment – make work, purpose, and relationships reinforce each other You’ll get a space that’s honest, direct, and grounded. Clients say they feel challenged yet supported, heard without judgment, pushed when it counts, and guided to overcome blockers. Between sessions, I stay available for quick check-ins or short messages when you need focus or feedback. Coaching is a partnership, not a one-hour transaction. My Approach ✅ Direct and grounded – clear talk, real change ✅ Relational depth – long-term partnerships built on trust and results ✅ Rooted in ICF methodology (ACC pathway) – proven structure and ethics ✅ Global perspective – real-world experience across cultures and transitions 📩 Next Step If you’re ready to elevate your career, mindset, or relationships, send me a brief message about what’s currently holding you back. We’ll explore what’s possible in a free discovery call.

Hello there! thank you for taking a moment to visit my profile. I’m Hafeez, a dedicated Customer Service Representative with over 3 years of hands-on experience in delivering exceptional support through email and live chat. I specialize in helping eCommerce businesses provide outstanding customer experiences by handling inquiries, resolving issues, and ensuring customer satisfaction. I’ve had the opportunity to work with clients from around the world, including the Netherlands, Belgium, the UK, the USA, and Germany, which has helped me develop strong communication skills and cultural understanding. My expertise includes working with leading CRM and support tools such as Freshdesk, Zendesk, Zoho CRM, and Intercom. I also have practical experience managing customer interactions on platforms like Shopify and WooCommerce. Here’s what I bring to your business: Professional email and live chat support Quick and effective problem-solving Strong communication and customer handling skills Experience with international clients Reliable, organized, and detail-oriented work approach I am passionate about helping businesses grow by creating positive customer experiences and building long-term relationships. Let’s work together to provide your customers with the support they deserve! Best regards, Hafeez

Shopify Customer Support Specialist with 10+ years of experience in E-commerce. I help Shopify stores and DTC brands manage high ticket volumes, reduce refunds and chargebacks, and improve customer satisfaction. If you need a reliable support specialist who understands both customer experience and operational workflows, I can help. 🔥 Core Services • Shopify Email & Live Chat Support • Order Processing & Fulfillment Coordination • Refund & Return Management • Chargeback & Dispute Handling (Stripe / PayPal) • Zendesk & Gorgias Ticket Management • Customer Retention & CX Optimization • SLA & KPI Monitoring • 24-hour Response Commitment I can manage 100+ tickets per day while maintaining strong CSAT and fast response times. 📊 Results Delivered • Reduced chargeback rates • Improved customer satisfaction scores • Faster first-response times • Increased repeat purchase rate • Optimized support workflows 🛠 Tools Shopify | Zendesk | Gorgias | Intercom Stripe | PayPal ClickUp | Trello | Slack Meta Business Suite | Gmail | Notion ➕ Additional Support (When Needed) Beyond customer service, I also assist with operational tasks: • Community management & social media moderation • Video editing (CapCut) • Domain name creation & management • Customer review creation & optimization • Administrative & back-office support • Post-purchase experience improvement French (Native/Bilingual) English (Professional) Available for long-term collaboration and ongoing support. Let’s improve your customer experience and scale your store efficiently. ************************************************** Spécialiste du service client Shopify avec plus de 10 ans d’expérience en e-commerce. J’accompagne les boutiques Shopify et les marques DTC dans la gestion de volumes élevés de tickets, la réduction des remboursements et chargebacks, ainsi que l’amélioration de la satisfaction client. Si vous recherchez un profil fiable, structuré et orienté performance, je peux vous aider à optimiser votre service client. 🔥 Services principaux • Support client Shopify (Email & Live Chat) • Gestion des commandes & coordination logistique • Gestion des remboursements & retours • Traitement des chargebacks & litiges (Stripe / PayPal) • Gestion des tickets via Zendesk & Gorgias • Optimisation de l’expérience client (CX) • Suivi des SLA & KPI • Engagement de réponse sous 24h Capacité à gérer plus de 100 tickets par jour tout en maintenant un excellent niveau de satisfaction client. 📊 Résultats obtenus • Réduction du taux de chargebacks • Amélioration du score de satisfaction client (CSAT) • Diminution du temps de première réponse • Augmentation du taux de fidélisation • Optimisation des processus SAV 🛠 Outils maîtrisés Shopify | Zendesk | Gorgias | Intercom Stripe | PayPal ClickUp | Trello | Slack Meta Business Suite | Gmail | Notion ➕ Support complémentaire (selon vos besoins) En plus du service client, je peux intervenir sur : • Modération & gestion de communauté • Montage vidéo (CapCut) • Création & gestion de noms de domaine • Création et optimisation d’avis clients • Support administratif & back-office • Amélioration de l’expérience post-achat Français (Bilingue / Natif) Anglais (Professionnel) Disponible pour collaboration long terme et support continu. Optimisons ensemble votre service client et la performance de votre boutique Shopify.

Experienced Customer Service Representative - 8 years experienced (Polette, Lalalab, Canva and multiples e-commerces) Top-performing translator specializing in English, Dutch and German to French translations. Contributed to high-impact projects including marketing content for various online platforms and extensive blog/article translations. Proven track record in translation, proofreading, and localization, ensuring linguistic accuracy and cultural relevance across diverse subject matters including legal and technical texts. Core skills in translation, proofreading, and content localization have been effectively applied to deliver impactful, quality-driven translations across multiple industries. French Freelancer in remote - multitasks (Customer Service, Translations (ENG/NL/GER to FR) Top Rated Freelance on Upwork - 100% of satisfaction on more than 750+ clients and 11 000 worked hours.

I'm Yusuf, a 26-year-old certified Shopify Plus Developer with over 7 years of experience. I specialize in creating professional, custom-coded, high-converting Shopify stores. Why work with me? 🏆 Shopify Plus Certified Partner ✔️ 7+ years of experience 🎖️ Worked with Fortune 500 and enterprise clients Industries and Niches I've Served Fashion and Apparel Supplement brand E-bike Shops Pet Products and Services Beauty Products Solar Products Digital Products ✅ Services I Offer Shopify Plus Development (Custom-coded, pixel-perfect stores) Conversion Rate Optimization (CRO) (A/B testing, user journey optimization) Landing Page Creation (Shopify-specific, optimized for conversions) ✅ Tools I’m Experienced With CMS & E-commerce: Shopify Plus Design: Figma, Adobe XD, Hotjar Development: Visual Studio Code, Git, Liquid (Shopify), HTML, CSS, JavaScript Project Management: Asana, Slack, ClickUp, Basecamp, Notion Let's Talk!