Customer Support Specialist | SaaS • Fintech • Ecommerce | Zendesk | HubSpot | Intercom | Freshdesk. Customers don’t remember what you said rather, they remember how fast and well you solved their problem. I help SaaS, fintech, and ecommerce companies deliver fast, professional, and structured customer support that improves satisfaction, retention, and trust. I am Customer Support Specialist with 10+ years of experience delivering high quality support across SaaS, fintech, banking, and ecommerce environments. I help companies improve customer satisfaction, reduce response time, and maintain structured, scalable support operations. My focus is simple: every customer interaction should be fast, clear, and resolution driven. I have handled high volume support queues across email, live chat, and phone while maintaining accuracy, empathy, and professionalism. My background in banking operations and compliance has strengthened my attention to detail, documentation standards, and ability to manage sensitive customer information. What I help businesses with: • Email, chat, and phone customer support • Ticket management and SLA compliance • Customer onboarding and account support • Billing, refunds, disputes, and payment issues • Technical troubleshooting and escalation handling • CRM updates, documentation, and workflow organization • Retention-focused customer communication Tools & Platforms: Zendesk | HubSpot | Intercom | Freshdesk | Salesforce | Shopify | Google Workspace | Microsoft Office | Slack | Zoom What clients can expect: ✔ Professional and consistent communication ✔ Fast and accurate response handling ✔ Strong problem solving and critical thinking ✔ Organized ticket queues and clean documentation ✔ Ability to work independently with minimal supervision ✔ Customer-first mindset focused on retention and satisfaction I don’t just respond to customers rather, I help improve the overall support experience, reduce friction, and build long term customer trust. If you are looking for a reliable, experienced customer support professional who can represent your brand with excellence, I am ready to start immediately.

🚀 From concept, to prototype, to production. My experience in every step of the process can help you bring your ideas to reality. Take a look at my portfolio below for some examples of the great projects I have completed. 📐 Design Priorities: - High reliability and robust performance - Cost-efficiency in prototyping and volume production - Manufacturability (DFM) - Design for Test (DFT) to simplify validation - Long-term component availability - EMC compliance (CE/FCC/UL) through proactive design - Production support, both onshore and offshore 🛠️ Preferred tools - Altium Designer (licensed) - KiCad - Git for version control 🤝 Available via vetted subcontractors: - Enclosure / mechanical design - Embedded firmware development - Desktop software integration For complete product development, I often act as the main technical contractor, ensuring seamless coordination between hardware, software, and mechanical teams. I am also available to join existing teams or solo jobs. 📞 Let’s Work Together If you have a project that requires experienced electrical engineering support, feel free to get in touch for a free consultation. I look forward to helping you build something exceptional.

I am a native Dutch and near-native English speaker with additional high-level language skills in both Italian and French. Apart from proofreading, editing and writing, I am also trained in translation (not certified for legal translations) and subtitling. I am especially passionate about creative writing, not just for myself, but also for others. With a special interest in topics such as history, literary fiction, and mental health, I love to create compelling pieces and weave beautiful stories. In my work, I like to combine my practical linguistic skills and knowledge about modern culture and literature. My Masters in Multilingual Communications helped me gain a deep insight in English, Dutch and Italian while acquiring skills in translation on an academic level. My second Masters in Comparative Modern Literature focused on editing and proofreading of a wide range of texts. Diving into a text and making it shine is what I love the most.

I was born in New York and raised in Brussels. I grew up in a multilingual context speaking English, Dutch, Spanish, French and later on Portuguese. I studied Social Work and International Cooperation. I am currently living and working in Brazil as a Yoga Teacher and Massage Therapist, but mainly taking care of my baby. That's why I choose to work online. I enjoy being in touch with language and translations. I can translate and interpretate from and to several languages and like working with subtitles and captioning.

I leverage over 9 years of experience in hospitality and sales to create exceptional customer experiences and drive revenue growth. My background spans premium service environments, luxury real estate, and international markets, where I have honed my skills in building strong client relationships and delivering personalized service. I excel in target-oriented settings, proving my ability to adapt and thrive while engaging with diverse clientele, expatriates, and multicultural groups. My expertise in sales strategy and account management ensures that I not only meet but exceed client expectations. If you're seeking a dedicated professional who understands the nuances of the hospitality industry and can deliver results-driven solutions, let's connect to explore how I can contribute to your success.

Hello and welcome to my Upwork profile! 🙌 Take a moment to explore the professional services I offer below. ⬇️ ✅ What I Bring to the Table: 🔝 High-Quality Service Delivery 🎓 In-Depth Shopify Knowledge & Hands-On Experience 🛡️ Upwork Verified Professional 🌟 Proven Track Record of 100% Client Satisfaction I’m Aghol Fatima, a dedicated Shopify Expert with over 2 years of experience in building, scaling, and optimizing high-converting Shopify stores. I’ve assisted clients worldwide in launching successful eCommerce ventures through tailored Shopify solutions. 🧩 My Core Skills & Services: 🛍️ Complete Shopify Store Setup & Custom Design 🎨 Shopify Theme Customization 📦 Product Listings (Manual & Bulk Uploads) 📱 Mobile-Responsive Shopify Stores 🔍 Shopify SEO & eCommerce Marketing 🌐 Shopify Dropshipping Integration 🏆 Winning Product Research & Sourcing 🔌 Shopify App & Social Media Integrations 🛠️ Store Debugging & Troubleshooting 📈 Store Management & Scaling 🤝 Virtual Assistance & Ongoing Client Support My mission is to create unique, professional, and conversion-optimized Shopify stores that offer a seamless shopping experience and help boost your online sales. Every store I develop is built with SEO, functionality, and long-term success in mind. 📅 Let’s Discuss Your Project! Schedule a FREE consultation today. Just click the “Invite” button to get started — I’d love to help you grow your business! Best regards, Aghol Fatima. Your Shopify Partner for eCommerce Success 🌍

Shopify stores don't fail because of bad products. They fail because of weak builds, slow speeds, and zero automation. I fix that with full-stack Shopify development and AI-powered workflows engineered to convert, scale, and run smarter. 🏆 Top Rated | 100% Job Success | 5+ Years Production Experience ✅ Full-Stack Shopify Developer | Custom Apps | AI-Powered Automation My MERN-stack and AI background means I don't just build storefronts I engineer robust backend systems, custom Shopify APIs, and seamless third-party integrations. 🛍️ Shopify Store Development & Setup ⭐ Custom Shopify theme development (Shopify 2.0 / OS 2.0) from scratch ⭐ Figma to Shopify pixel-perfect, responsive builds ⭐ Shopify store setup (products, collections, metafields, pages) ⭐ Shopify theme customization using clean, optimized Liquid code ⭐ Shopify store redesign focused on CRO and UX ⭐ Shopify speed optimization & Core Web Vitals improvement ⭐ Shopify SEO structured data, meta, and on-page optimization 🛠️ Shopify App Development ⭐ Custom embedded Shopify Apps (React, Node.js, Remix, GraphQL) ⭐ Shopify Admin API, Storefront API & AJAX API integrations ⭐ Shopify Plus custom solutions & checkout customization ⭐ Page builder expertise: PageFly, GemPages, Shogun ⭐ App integrations: Klaviyo, Recharge, Bold, Yotpo, Judge.me 🤖 AI & n8n E-commerce Automation (Unique Offering) ⭐ n8n workflow automation connecting your entire tech stack ⭐ AI-powered product description generation (OpenAI / Claude API) ⭐ Automated inventory tracking and customer support workflows ⭐ Save 10+ hours a week with smart, no-code automation pipelines 🔄 Shopify Migration & Ongoing Support ⭐ Store migration: WooCommerce → Shopify, Wix → Shopify, Magento → Shopify ⭐ Shopify bug fixing, Liquid fixes & troubleshooting ⭐ Shopify store management & ongoing maintenance 💡 Why clients choose me: ⭐ Full-stack approach design, development, and automation under one roof ⭐ Clean, scalable Liquid code with mobile-first UI/UX ⭐ Fast delivery, clear communication, long-term partnership mindset ⭐ Conversion-focused thinking at every stage not just aesthetics 📅 Available now. Invite me to your job or send a message.. let's build something that drives real revenue. Tech Stack: Shopify | Shopify Developer | Shopify Plus | Shopify 2.0 | Liquid | React.js | Node.js | Remix | GraphQL | REST API | Tailwind CSS | Figma | n8n | OpenAI API | Claude API | Klaviyo | Recharge | PageFly | GemPages

Hello, This is Shafqat Baloch! Wordpress developer , Elementor expert and Woocommerce expert with over three years of experience in web development. I have a proven track record of working with international clients, and I have in depth understanding of Wordpress , Elementor , Woocommerce, Css and JavaScript. As a Wordpress developer, I am passionate in creating Wordpress SEO-friendly, fully responsive, and visually appealing websites. I specialize in: Elementor WooCommerce Divi theme customization WooCommerce expert WordPress landing page Html/Css Javascript Nodejs I would be happy to arrange a Zoom call to discuss the things in further detail. Just let me know what you need! Thank you!

I am a Shopify Developer with 8+ years of professional experience, specializing in building, customizing, and scaling high-performing Shopify stores. I have successfully delivered and maintained numerous Shopify webshops, helping businesses improve conversions, streamline operations, and grow revenue through Shopify. I work closely with clients to understand their goals and translate them into clean, scalable, and performance-optimized Shopify solutions. Whether you need a custom theme, advanced functionality, or improvements to an existing store, I focus on delivering reliable, future-proof results. My Expertise Includes: ► Shopify Front-End Development (Liquid, HTML, CSS, JavaScript) ► Custom Shopify Theme Development ► Shopify Theme Customisation & Optimisation ► Shopify Theme Updates ► Payment Gateway Setup & Configuration ► Design-to-Shopify Theme Conversion (Figma / PSD / XD) ► Shopify Checkout Customisation ► Shopify API & Third-Party Integrations I value clear communication, clean code, and on-time delivery, and I treat every project as a long-term partnership rather than a one-off task. Notable Projects & Experience: ► 8+ years of professional experience with Shopify and Shopify Plus ► 200+ Shopify stores developed, maintained, and optimized ► 50+ Shopify Plus stores, including brands generating $1M+ in monthly revenue ► Strong experience scaling high-traffic stores with a focus on performance, conversions, and stability ► Advanced expertise in custom themes, checkout customization, and Shopify Plus features ► Proven ability to improve page speed, UX, and Core Web Vitals ► Experience integrating third-party services via Shopify APIs and custom solutions ► Effective collaboration with founders, designers, and in-house teams If you’re looking for a reliable and experienced Shopify expert who can deliver clean, scalable solutions and long-term value, I’d be happy to discuss your project and see how I can help.

I'm an acoustical engineer with experience in acoustics, building and measuring speakers, and fixing a room response. I've started my own smart speaker company. I'm also passionate about photography and drone photography.