Hi there! My name is Ruth and I am one of the few Dutch natives on Upwork. I'm an English-Dutch translator and an English-Dutch Proofreader. I have more than 1 year of work experience and I'm a fast learner. Whether you are looking for a translation of your marketing materials, documents, emails, websites or something else, I will deliver high-quality translations and support based on your materials.

Visionary Life Sciences Leader with over 12 years of progressive experience in QA, QC, R&D, and program management. I have a proven track record of driving innovation and operational excellence in multinational environments across the US, Japan, UK, Europe, and Africa. My expertise includes navigating FDA, MHRA, EP, Swiss Medic, and JP regulations, as well as international standards like ICH, COSHH, and ISO. Throughout my career, I have been involved in CAPEX and OPEX projects, working across diverse industries from global corporations to start-ups, including Biotech, Pharma, Food, and CDMOs. My experience spans products such as ATMP, large and small molecules (e.g., API), and vaccines (mRNA, attenuated, and inactive), covering the entire lifecycle from raw materials to DS, DP, and fill-finish. Recently, I completed an Executive MBA in Healthcare Management and an Applied Data Science course. Currently, I am pursuing a CTO program to position myself for transformative leadership roles in Life Sciences. Key Strengths: 🌎 Global & Strategic Perspective: Leveraged international experience in five countries to lead cross-cultural teams and navigate complex regulatory landscapes successfully. 💡 Innovation Champion: Spearheaded technology transfers and QMS developments, driving operational efficiencies and quality improvements. 🔄 Change Management: Demonstrated ability to adapt and lead teams through evolving market dynamics and regulatory changes. Impact Across Various Domains: Advanced a gene therapy product from pre-clinical stage to phase 1 clinical trials. Successfully contributed to the submission of a IND application to the US FDA. Restructured the Technical Unit into work packages and Key Performance Indicators (KPIs). Managed a portfolio of 8 projects within QA, QC, and digitalization domains. Indirectly managed a team of up to 21 individuals across Switzerland, Denmark, and Sweden. Ensured mRNA vaccine QA batch release during the COVID-19 pandemic. Developed the VI/VA (Visual Inspection/Visual Appearance) method and process. Established the Quality (QC and QA) department, growing the team from 0 to 9 members. Developed and implemented Quality Management Systems (QMS), training, EM programs, and 3 stability studies. Conducted a multi-site stability investigation between Switzerland and Japan, aiming to increase API shelf life and company revenues. Developed a strategy and roadmap for the digitalization of clinical services in Nigeria. Created AI/ML algorithms for early and better detection of Plasmodium parasite cell infections.

I am a highly experienced technical writer, researcher, editor, proofreader, and translator with more than 30 years of experience. I have a BA degree in English from the University of London and a Diploma in Technical Communication from the University of Johannesburg. I have worked for major international corporations such as Siemens, General Electric, Nishu Iwa, Leo Burnett, and Agusta, among others. I always strive to exceed my client's expectations.

I am a young woman who is eager to learn. My motto is "you are never too old to learn something new" I have experience in the field of Data entry, accountancy and also have been a dental assistant.

If you're using GoHighLevel and things aren’t working as smoothly as they should, I can help you fix, simplify, and scale your system. I’m a GoHighLevel specialist focused on building clean, reliable, and high-performing CRM systems for agencies and businesses. Whether it’s fixing broken workflows, setting up automations, or creating a full system from scratch, I make sure everything runs exactly the way it should. Many businesses struggle with issues like workflows firing at the wrong time, leads getting incorrect tags, follow-ups sending after a booking is already made, or systems becoming too complex to manage. These problems can cost you time, leads, and revenue. My job is to eliminate those issues and create a system you can trust. What I Can Help You With • Workflow & automation setup (triggers, conditions, timing) • Fixing broken or inefficient automations • CRM pipeline setup and optimization • Funnel and landing page building • Email & SMS automation • Lead tracking, tagging, and segmentation • Integrations (Stripe, Zapier, Make, Calendly, Webhooks) • Snapshot creation for agencies • Daily GoHighLevel troubleshooting and support Why Work With Me • Strong experience with GoHighLevel • Clean, organized, and scalable systems • Attention to detail (no costly mistakes) • Fast problem-solving and troubleshooting • Clear communication and reliability • Long-term mindset (not just quick fixes) If you’re looking for someone who truly understands GoHighLevel and can take the technical side off your plate, I’m ready to help.

Hello and welcome! If you're looking for a Customer Support Specialist who can provide exceptional customer service, protect your revenue, and represent your brand with professionalism, you're in the right place. Your customers expect fast responses, clear communication, and effective solutions. I help Shopify and eCommerce businesses deliver exactly that—ensuring every interaction strengthens customer trust, improves satisfaction, and encourages repeat purchases. Whether you need someone to manage customer emails, live chats, order issues, refunds, or chargebacks, I provide reliable support that allows you to focus on growing your business while I take care of your customers. ━━━━━━━━━━━━━━━━━━ 𝗛𝗢𝗪 𝗜 𝗖𝗔𝗡 𝗛𝗘𝗟𝗣 𝗬𝗢𝗨 ━━━━━━━━━━━━━━━━━━ ✅ Deliver professional Email & Live Chat Support ✅ Respond to customer inquiries promptly and professionally ✅ Process orders, refunds, returns, and exchanges efficiently ✅ Resolve complaints with empathy and professionalism ✅ Track shipments and assist with delivery-related concerns ✅ Manage customer accounts and subscriptions ✅ Handle high-volume support tickets with accuracy ✅ Improve customer satisfaction and retention ✅ Protect your brand reputation through exceptional customer service ━━━━━━━━━━━━━━━━━━ 𝗖𝗛𝗔𝗥𝗚𝗘𝗕𝗔𝗖𝗞𝗦 & 𝗗𝗜𝗦𝗣𝗨𝗧𝗘 𝗥𝗘𝗦𝗢𝗟𝗨𝗧𝗜𝗢𝗡 ━━━━━━━━━━━━━━━━━━ ✔ Respond to Shopify, PayPal, Stripe, and Klarna disputes ✔ Prepare compelling evidence and supporting documentation ✔ Handle Item Not Received (INR) and Unauthorized Transaction claims ✔ Organize dispute cases professionally and efficiently ✔ Help reduce unnecessary chargebacks and protect your revenue ━━━━━━━━━━━━━━━━━━ 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗜𝗘𝗦 𝗜 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 ━━━━━━━━━━━━━━━━━━ • Fashion & Apparel • Beauty & Cosmetics • Skincare • Fitness & Wellness • Luxury Brands • Healthcare • Dropshipping Stores • High-Ticket Shopify Stores • DTC eCommerce Brands ━━━━━━━━━━━━━━━━━━ 𝗦𝗛𝗢𝗣𝗜𝗙𝗬 & 𝗘𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗘 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 ━━━━━━━━━━━━━━━━━━ • Order Processing & Fulfillment • Customer Account Management • Refunds, Returns & Exchanges • Subscription Management • Draft Orders • Discount Code Creation • Shipping & Tracking Assistance • Supplier Communication • Product Inquiry Support • Customer Complaint Resolution • High-Volume Email Management • Customer Retention Strategies ━━━━━━━━━━━━━━━━━━ 𝗛𝗘𝗟𝗣𝗗𝗘𝗦𝗞 & 𝗖𝗥𝗠 𝗧𝗢𝗢𝗟𝗦 ━━━━━━━━━━━━━━━━━━ ⭐ Gorgias ⭐ Zendesk ⭐ Freshdesk ⭐ Reamaze ⭐ Help Scout ⭐ Richpanel ⭐ Shopify Inbox ⭐ Zoho CRM ⭐ Brandwise ⭐ Gmail ⭐ Outlook ⭐ Slack ⭐ Discord ⭐ ClickUp ⭐ Trello ⭐ Asana ⭐ Google Workspace ━━━━━━━━━━━━━━━━━━ 𝗠𝗨𝗟𝗧𝗜𝗟𝗜𝗡𝗚𝗨𝗔𝗟 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 ━━━━━━━━━━━━━━━━━━ Support customers worldwide with clear, professional communication. Using professional translation tools and proven workflows, I can assist your customers in: ✅ English (US & UK) ✅ German ✅ Dutch ✅ French ✅ Italian ✅ Spanish ✅ Swedish ✅ Finnish ✅ Danish ✅ Norwegian ✅ Portuguese ✅ Polish ✅ Greek ✅ Turkish ✅ Arabic This helps you provide a consistent customer experience across international markets without compromising quality or response time. ━━━━━━━━━━━━━━━━━━ 𝗦𝗢𝗖𝗜𝗔𝗟 𝗠𝗘𝗗𝗜𝗔 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 ━━━━━━━━━━━━━━━━━━ ✔ Facebook Customer Support ✔ Instagram Customer Support ✔ TikTok Customer Support ✔ Messenger Support ✔ Comment Moderation ✔ Direct Message (DM) Management ✔ Brand Reputation Management ━━━━━━━━━━━━━━━━━━ 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 ━━━━━━━━━━━━━━━━━━ ✔ Your customers receive prompt and professional support ✔ Your brand is represented with care and consistency ✔ Customer issues are resolved efficiently and respectfully ✔ Refund requests and disputes are handled strategically ✔ Your support inbox stays organized and up to date ✔ Your business saves time while delivering a better customer experience ✔ You gain a dependable support partner focused on long-term success Every conversation with a customer is an opportunity to strengthen your brand, build loyalty, and protect your revenue. My goal is to provide support that not only resolves issues but also leaves customers with a positive impression of your business. If you're looking for a dependable Customer Support Specialist, Shopify Customer Service Representative, Email Support Agent, Live Chat Agent, Virtual Assistant, or Chargeback & Dispute Resolution Expert, I'd be happy to help your business deliver an exceptional customer experience. Best Regards, Asif Muneer

I help organisations reduce costs, improve efficiencies, strengthen compliance, and deliver critical business initiatives through procurement, supply chain, commercial, analytical, and communication expertise. • Procurement Cost Reduction, Contracts & Compliance • Spend Analysis, Bench-marking & Should-Cost Modelling • Strategic Sourcing & Commercial Negotiations • Procurement Transformation & Process Improvement • Supply Chain Planning, Forecasting & Demand Analysis • Business Proposals, Tender Responses & Strategic Writing • Executive Presentations, Content Development & Communication Coaching What Sets Me Apart Strategic procurement and commercial leader with extensive experience managing AU$650M in spend, delivering measurable cost savings, operational efficiencies, supplier performance improvements, and stronger commercial governance across Australasia.

Are users dropping off your app or website because the experience feels confusing or hard to navigate? Most digital products don't fail because the idea is bad, they fail because users don't immediately understand how the product works. That insight drives everything I do as a UI/UX designer and Figma expert. I help startups, founders, and growing businesses hire a UI/UX designer they can rely on to transform complex ideas into modern, clean, and conversion-focused UI/UX design experiences that users find intuitive, visually compelling, and impossible to abandon. Using Figma as my primary tool, I work as a freelance SaaS product designer, designing SaaS platforms, dashboards, mobile apps, web applications, and responsive landing pages that are pixel-perfect, developer-ready, and built around real user behavior. Every file I deliver is well-organized, component-based, and structured for a seamless developer handoff — no surprises, no back-and-forth. I don't just design beautiful screens. I design user-centered experiences with strong visual hierarchy, clear information architecture, and intuitive user flows that reduce friction, improve usability, and move users toward action. UI/UX Design Services I Offer ✅ Mobile App UI/UX Design (iOS & Android) — mobile app UI designer ✅ SaaS Dashboard & Web Application Design — SaaS dashboard designer ✅ Responsive Website & Landing Page Design (Desktop + Mobile) — responsive UI designer ✅ Wireframing, User Flows & Information Architecture ✅ High-Fidelity UI Mockups & Interactive Prototypes in Figma ✅ Design Systems, Component Libraries & Reusable UI Kits ✅ CRM, ERP & Admin Panel Design ✅ UX Audits, Product Redesigns & Usability Improvements ✅ Conversion-Focused UI/UX Optimization ✅ Developer-Ready Figma Handoff with Auto-Layout & Variants Why Clients Hire Me as Their Figma Designer & SaaS UI/UX Designer ✔ Modern, clean, and conversion-focused UI/UX design ✔ Strong experience designing SaaS products, dashboards, websites, and mobile apps — custom SaaS design ✔ Responsive layouts optimized for desktop, tablet, and mobile ✔ Organized Figma files with components, auto layout, and scalable design systems ✔ Strong attention to detail, typography, spacing, and visual hierarchy ✔ Clear communication, fast turnaround, and collaborative workflow My Design Process Understand — product goals, user needs, and business context Structure — user flows, wireframes, and information architecture Design — modern, intuitive, high-fidelity interfaces in Figma Prototype — interactive prototypes for testing and stakeholder feedback Deliver — clean, organized, developer-ready Figma files with full handoff support Industries & Niches Fintech • SaaS Platforms • CRM & ERP Systems • Healthcare & Telehealth • E-commerce & Marketplaces • Analytics Dashboards • Mobile-First Products • B2B Web Applications • Education Platforms • Productivity Tools • Agency & Marketing Websites Client Feedback 💬 ⭐⭐⭐⭐⭐ "Rahmon is not just a designer, he's a problem solver. Excellent communication, fast delivery, and very professional work." — Founder, Mobile App (UK) ⭐⭐⭐⭐⭐ "His designs are clean, modern, and incredibly professional. I gave him a rough idea, and he completely exceeded expectations." — Fitness Coach, M Keywords Figma UI/UX Designer, Figma Expert, Mobile App UI Design, SaaS UI/UX Designer, SaaS Dashboard Designer, Web App Designer, UI/UX Design Services, Freelance Figma Designer, Product Designer, Wireframing & Prototyping, Design Systems, Responsive Web Design, Landing Page Design, UX Researcher, Figma Prototyping, Dashboard UI Design, B2B SaaS Design, Fintech App Design, Mobile App UI/UX Designer, Web Application UI Design, User Flow Design, Figma to Webflow, CRM & Admin Panel Design, UX Audit & Redesign, Conversion-Focused UI Design #figma #figmadesign #figmadesigner #figmaexpert #figmaspecialist #figmapro #figmaui #figmaux #figmauiux #figmadesigns #figmadesigning #figmadesignerforhire #figmadesignservices #figmadesignexpert #figmauidesign #figmauxdesign #figmamobileappdesign #figmawebdesign #figmalandingpage #figmaprototype #figmaprototyping #figmawireframe #figmawireframing #figmaworkflow #figmatips #figmatutorial #figmatool #figmalayout #figmagrid #figmaresponsive #figmaresponsive #figmaresponsiveui #figmaautolayout #autolayout #figmaautolayouttips #figmavariants #figmacomponents #figmadesignsystem #figmauikit #figmadesignfile #figmaplugins #figmacollaboration #figmadeveloperhandoff #figmatodevelopment #figmadevready #figmadesignprocess #figmauxtips #figmauiuxdesign #figmasaasdesign #figmadashboard #figmaappdesign #figmawebsite #figmaui #uiux #uiuxdesign #uxdesign #uidesign #uxdesigner #uidesigner #userexperience #userinterfacedesign #productdesign #digitalproductdesign #mobileappdesign #mobileui #mobileux #appdesign

Hi, I’m Serena, a Graphic Designer based in The Netherlands. I have a background in branding, art direction, and (luxury) fashion, and I’ve worked with startups, fashion brands and, creative agencies on everything from logo design and brand identities to social media content and packaging. I studied both Marketing & Communications and Fine Arts, so I think about design from both a creative and a strategic angle. I care a lot about aesthetics and making things that actually connect with the right audience. If that sounds like what you’re looking for, feel free to reach out!

I am a bilingual professional proficient in both English and Dutch, which allows me to bridge communication gaps and engage with diverse audiences effectively. My expertise extends to subtitling for television shows, where I have cultivated a strong understanding of timing, context, and cultural nuances in language. This skillset is complemented by my experience in transcription and data analysis for qualitative scientific research, further enhancing my ability to handle complex information with precision. Additionally, I have hands-on experience in data labeling, transcription, and AI training using Loft software, contributing to the development of language models and intelligent systems. Key Experiences: Subtitling for TV Shows Developed and edited subtitles for various television programs, ensuring they are accurate and culturally relevant. Collaborated with producers and editors to maintain the flow and intent of the original dialogue while adapting it for international audiences. Subtitle Editing Software Skilled in using tools such as Aegisub and Subtitle Edit, which enable me to create polished and visually appealing subtitles. Experienced in formatting and synchronizing subtitles for optimal viewer engagement and comprehension. Transcribing and Data Analysis Conducted thorough transcriptions for qualitative research, ensuring accuracy and attention to detail. Analyzed data sets to identify patterns and insights, contributing to the overall research findings and publications. AI Training & Data Labeling Worked with Loft software for data labeling and transcription tasks supporting AI training initiatives. Contributed to the development of accurate and efficient machine learning models through careful annotation and data structuring. With a commitment to excellence and a passion for language, I strive to produce high-quality work that meets the needs of both creative projects and scientific endeavors.