As a customer support specialist, I understand the importance of providing seamless assistance to users. My role is to ensure clients and freelancers navigate the platform efficiently while resolving their issues with professionalism and care. Skilled in cultivating efficient processes to support overwhelmed Executives, and Business Owners, allowing them to generate more income and have more time. Knowledge of sourcing and recruiting a wide range of talent for various roles. Responsible, reliable, able to handle pressure and resolve problems accordingly and quickly. Following up and multitasking to avoid delays or setbacks of projects. Key Areas of Expertise Account Management: Assisting users with account setup, verification, and recovery. Billing and Payments: Handling payment methods, resolving disputes, and ensuring timely transactions. Contract Assistance: Guiding users through contract creation, milestone setup, and dispute resolution. Technical Support: Providing solutions for platform tools and troubleshooting technical issues. Skills and Approach Strong problem-solving abilities to address user concerns effectively. Excellent communication skills to ensure clarity and user satisfaction. Familiarity with support tools, ticket systems, and knowledge base management. A user-focused approach to provide personalized and empathetic support. I am dedicated to maintaining high service standards, ensuring clients and freelancers can focus on their projects while I handle their support needs.

I am an Italian interior architect/designer with international experience (Milano, Sao Paulo, London, Amsterdam) and interior architecture background. Expertise in high-end interior design and technical interior drawings, furniture design and detailed.

I provide exceptional customer service and administrative support, aimed at enhancing client experiences and streamlining operations. My strong communication skills and proactive approach enable me to adapt quickly to new challenges and contribute effectively to team dynamics. I am eager to learn and grow while applying my skills in office support and virtual assistance. Whether managing customer inquiries or organizing administrative tasks, I am committed to delivering value and maintaining a professional environment. If you are seeking a reliable and dedicated support professional, I am ready to help your business thrive. Let’s connect and discuss how I can assist you in achieving your goals.

ICT4D, AI and Digital Health specialist and ICF-certified Leadership Coach with broad experience in Sub-Saharan Africa.

🚀 Shopify Store Getting Traffic But No Sales? Let’s Fix That. Most Shopify stores don’t fail because of traffic, they fail because they don’t convert. I help Shopify brands, dropshippers, and DTC businesses turn underperforming stores into high-converting, revenue-generating machines using data-driven CRO, strategic design, and performance marketing systems. What I Do (Revenue-Focused Services): ✅ Shopify Marketing & CRO → Conversion Rate Optimization (product pages, cart, checkout, funnels) ✅ High-Converting Store Design & Redesign → Shopify 2.0, UX/UI, mobile-first optimization ✅ Landing Pages (Replo, PageFly, GemPages) → Built specifically for ads (Facebook, TikTok) ✅ AOV Optimization Systems → Upsells, bundles, post-purchase offers ✅ Email Marketing (Klaviyo) → Flows, abandoned cart, retention systems ✅ Shopify Speed Optimization → Faster load = higher conversions ✅ Social Media Marketing → Twitter, Instagram, Facebook, Tiktok Shop, Ads Manager, Pinterest 📈 Proven Results (What You Can Expect): ✔ Increase conversion rates (2x–5x improvement) ✔ Boost Average Order Value (AOV) ✔ Lower ad cost per purchase ✔ Build stores ready for scaling ads profitably My Approach (Why It Works): I don’t just “design stores” — I build based on: ✔ Buyer psychology ✔ Proven CRO frameworks ✔ Data + user behavior ✔ Real eCommerce scaling principles Why Clients Choose Me: ✔ CRO-first mindset (not just design) ✔ Focus on sales, not just aesthetics ✔ Fast communication & delivery ✔ Built for scaling brands, not basic stores 📩 Let’s Work If you want: ✔ More sales from your current traffic ✔ A high-converting Shopify store ✔ A landing page that actually converts Send me a message, let’s turn your store into a profit machine. #ShopifyPlusExpert, #ShopifyPlusDeveloper, #ShopifyGuru, #ShopifyWebsiteSpeedOptimization, #ShopifySEO, #ShopifyCRO, #ShopifyAppDevelopment, #ShopifyPluginDevelopment, #ShopifyCustomThemeDevelopment, #ShopifyMultivendorWebsiteDevelopment, #ShopifySpeedOptimization, #ShopifyConversionRateOptimization, #ShopifyDesigns, #ShopifyDesigner, #ShopifyExperts, #ShopifyUIUX, #ShopifyCheckout, #ShopifyCart, #ShopifyUpsells, #ShopifyProductPage, #ShopifyHeader, #ShopifyFooter, #ShopifyNewsletter, #ShopifyKlaviyo, #ShopifyEmails, #ShopifyDeveloper, #ShopifyWebsiteDesign, #ShopifyDesigner, #ShopifyExpert, #ShopifySpecialist, #ShopifyAppDeveloper, #Ecommerce, #LandingPage, #ShopifyExpertUpwork, #ShopifyPlus, #EcommerceDeveloper, #WebDesign, #Dropshipping, #FrontEndDevelopment, #TopRatedPlusDeveloper. Shopify Expert | Shopify Developer | Shopify Marketing & CRO Specialist | Shopify Store Design & Development | Shopify 2.0 & Shopify Plus | Custom Theme Development | Liquid Coding | High-Converting Landing Pages (Replo, PageFly, GemPages, Shogun) Shopify Store Creation from Scratch | Shopify Website Design & Redesign | Conversion Rate Optimization (CRO) | Shopify SEO & Speed Optimization | Mobile-Responsive Shopify Stores Custom Shopify Development | Shopify App Integration & Configuration | Shopify API & Custom Features | Custom Checkout & Payment Gateway Integration Figma to Shopify | PSD to Shopify | UI/UX Design (Figma, Adobe XD, Photoshop) | Shopify Theme Customization | Branded Product Pages Shopify Marketing & Sales Optimization | AOV Boost (Upsells, Bundles) | Shopify Funnels | Email Marketing Integration (Klaviyo) Shopify Dropshipping Setup (A–Z) | Product Research & Winning Products | AliExpress, CJ Dropshipping, DSers Integration | Bulk Product Upload (CSV) Shopify Google Merchant Setup | Social Media Integration | Third-Party App Integration Shopify Virtual Assistant | Store Management & Customer Support Front-End Development (HTML, CSS, JavaScript) | Full-Stack Shopify Development

As an ISTQB Certified QA Specialist, I bring both passion and precision to software testing. Over the years, I’ve worked across web, mobile, and desktop applications, ensuring that every product I test meets the highest standards of quality and reliability. My expertise spans manual testing, automated , and test management, giving me the versatility to adapt to any project. I am highly skilled in tools such as Jira Xray, Katalon Studio, with GitHub Actions. Whether it’s functionality, usability, performance , I approach each challenge with a structured methodology and a results‑driven mindset. Clients appreciate my ability to communicate clearly, document thoroughly, and collaborate effectively with development teams. I don’t just identify bugs — I provide actionable insights that help prevent issues and improve user experience. I’ve helped businesses deliver products that inspire confidence and trust. If you’re looking for a QA professional who combines technical expertise with reliability and strong communication, I’d be excited to partner with you to ensure your project’s success.

I’m a motivated and creative freelancer with a passion for writing, translating, editing, and design. I enjoy helping people bring their ideas to life through clear communication and visually appealing content. I can help with: • Writing blog posts, captions, and creative content • Translating texts in English, Dutch and French • Proofreading and editing for grammar, clarity, and style • Designing simple but attractive visuals, presentations, and social media content I’m detail-oriented, reliable, and always open to learning new things. I value good communication and always do my best to deliver high-quality work on time. Whether you need engaging content, accurate translations, polished edits, or creative designs, I’m here to help.

🚀 I help businesses and people grow smarter, lead stronger, and create unforgettable experiences. With 25+ years in sales, operations, learning & development, and organizational leadership — plus hands-on success as the Co-Founder of Bakery-X and the Founder of bāb, a coffee lounge and private event space — I bring a unique blend of big-business strategy and entrepreneurial agility to every project. I hold a Master’s in Education – Adult Education & Training, specializing in instructional design, learner engagement, and performance-based training. I also earned a Bachelor’s in Business with a Minor in Digital Marketing, gaining expertise in brand strategy, content creation, SEO, and social media marketing — skills I apply directly to building impactful brands and customer experiences. As a Gallup-Certified Strengths Coach, I empower leaders, teams, and individuals to unlock their natural talents, drive engagement, and perform at their highest potential. My background enables me to step in as a Fractional Chief Learning Officer or Fractional Executive, guiding organizations through leadership transformation, learning strategy, and operational excellence without the full-time overhead. 💡 My Philosophy I believe in the power of inspiration backed by execution. My clients often come to me with a vision — and together, we turn it into a clear, measurable, and profitable reality. I’m known for: Seeing potential others miss Breaking down complex challenges Creating systems that work in the real world 🎯 Specialty Areas Fractional CLO / Fractional Executive Leadership Leadership Development & Executive Coaching (individual & team) Gallup Strengths-Based Coaching Sales Enablement & Growth Strategy Learning Program Design & Facilitation Marketing & Brand Storytelling Customer Experience (CX) Design Event Concepting & Experiential Marketing AI Integration for operations & marketing 🏆 Why Work With Me 25+ years corporate leadership experience Master’s in Education – Adult Education & Training Bachelor’s in Business + Minor in Digital Marketing Gallup-Certified Strengths Coach Instructor for Women in Leadership in the Age of AI Built & scaled multiple hospitality brands from the ground up Led sales, training, and leadership programs for Fortune 100 companies Daily user of AI tools to improve efficiency, creativity, and decision-making Known for actionable strategies with measurable results 📚 My Work in Leadership & AI As an instructor for Women in Leadership in the Age of AI, I help leaders: Navigate rapid change Embrace innovation Leverage technology for human-centered outcomes In my own businesses, I integrate AI tools daily — from marketing automation to customer experience design — and I help clients apply AI in practical, impactful ways. 🤝 Let’s Work Together Whether you’re: A business ready to scale A leader seeking to inspire An organization in need of a Fractional CLO or Executive An individual striving for personal growth … I’ll deliver strategies, systems, and experiences that make a lasting impact. 💬 Message me today to bring your vision to life.

Hi, I’m Carmen - a WordPress front-end designer and social media content specialist. I help brands create a strong and consistent online presence, combining clean website design with engaging social media content. My focus is always on clarity, visuals, and making sure everything feels aligned — from website pages to social posts. What I do: - WordPress - front-end page design, layout & responsiveness - Website redesigns & landing pages - Visual website improvements (structure, flow, styling) - On-page SEO basics – headings, structure, meta titles & descriptions - Social media content – Instagram, TikTok & short-form video - Captions & content planning - Brand consistency across website & social platforms What I don’t do: - Back-end development or complex coding - Custom plugins or technical integrations I work independently, communicate clearly, and handle feedback quickly. Clients value my eye for detail, my structured way of working, and the fact that I think both visually and strategically. If you need someone who can take care of your website front-end and social media presence - and make sure it all feels professional, clear and on-brand. I’d love to help, let's connect!

HubSpot Inbound certified with hands-on experience executing outbound prospecting and inbound lead qualification for B2B companies, booking meetings, managing CRM pipelines, and building multi-channel outreach across cold calls, email, and SMS. I've prospected across multiple B2B verticals, including home services, travel, events, and tourism, and I adapt to new industries and process quickly. I have experience writing my own scripts and am capable of refining my approach based on personas and what's landing in real conversations to be most effective. On the CRM side, I've set up and managed both HubSpot and GoHighLevel for teams, building custom fields and objects to ensure good data is being captured, the pipeline is accurate, and reporting helps teams improve and get better over time. I share updates proactively with full context: not just numbers but what I'm hearing from prospects, what's converting, and what needs adjusting, so continuous improvements can be made. Before B2B sales, I spent two years as a dive instructor across Mozambique and Southeast Asia, where I certified 35+ students, guided 250+ introductory dives, and taught people from all over the world how to take their first breaths underwater. Building trust through clear communication and authenticity is what I bring to my sales approach now. This consistently made me a top performer in sales and commission: selling courses, trips, and luxury experiences to people from all different backgrounds. That experience built instincts I still use every day, like how to read people quickly, handle objections naturally and confidently, and stay composed under pressure. I've also sold previously in hospitality, health and fitness, and automotive industries, so I know how to drive results by prioritizing quickly and following through. TOOLS I WORK WITH: HubSpot GoHighLevel Notion Slack Google Workspace Zoom Loom Claude OpenAI Google Sheets I'm fluent in English and Afrikaans, available across US, UK, EU, and AU time zones, and building a long-term career in sales with a clear path toward a full-cycle Account Executive role. If that kind of mindset is something you value in the people you bring on, I'd love to connect.