I’m a Paraguayan born and raised in Japan, currently working as a nurse while also pursuing careers in translation, working with clients from around the world. In addition to nursing, I’ve sharpened my skills in design, focusing on graphic design and Japanese-English translation skills, helping to bridge communication through diverse texts and documents.

I help companies make their customer service excellent, efficient, and future-ready - combining 25+ years of hands-on experience in Customer Care & Operations with the practical introduction of AI into the service organization. Over my career I have led customer service organizations on a national and international level, including senior leadership roles up to Director Customer Service Europe. I know what it takes to run service operations at scale: managing budgets, hitting targets, leading cross-functional and multinational teams, and steering change processes - including alongside engaged works councils. I have built contact centers from greenfield, harmonized locations across regions, and taken complex transformation and ramp-down projects safely to the finish line. Today I bring exactly this operational depth into the age of AI. I help organizations understand where artificial intelligence genuinely adds value in customer service - and where the human touch should stay in the foreground. From potential analysis and process automation to voice and chatbots, self-service, and agent assist: I translate AI potential into concrete roadmaps and measurable results, instead of buzzwords. My approach pairs strategy with hands-on execution from a single source. I don't just write concepts - I roll up my sleeves and deliver. I am pragmatic, fast, and used to taking responsibility when a key role is vacant, when it's getting tense operationally, or when an organization needs a clear new direction. What I do best: • Executive Interim Management — leadership on demand for Customer Care & Operations; stabilizing the operating business in times of change, mergers, restructuring, or rapid growth • Project Management (Customer Operations) — planning, steering, and delivering complex customer service projects on time and on budget, from CRM and telephony to knowledge management and self-service • Reorganization of customer service organizations — leaner structures, clear processes and responsibilities, higher customer satisfaction and loyalty • AI Transformation in Customer Service — from potential analysis and use-case evaluation to the introduction of voice & chatbots, automation, and data-driven customer insight • Due Diligence with a focus on operational processes — thorough analysis to uncover risks and create a solid basis for decisions • Process optimization & cost reduction — breaking up inefficient workflows, planning capacity wisely, and reducing costs by up to 50% Across all of this, my goal is the same: a customer service that is lean, high-performing, and reliable - and that strengthens both customer loyalty and your company's long-term success. I work with small and mid-sized companies as well as large corporations, associations, and public-sector organizations. When a mandate calls for additional expertise, I draw on a strong network of experienced specialists - keeping the focus always on delivering results for my clients. Pragmatic. Hands-on. International. Let's build customer service that works — and bring AI in where it truly makes a difference. Lets get in touch!

Experienced web application developer with a passion for creating scalable, user-friendly solutions that drive business growth. Specializing in full-stack development with expertise in modern frameworks and responsive design principles. Committed to delivering high-quality code and exceptional client experiences through transparent communication and agile development practices.

Hi! I’m a reliable and detail-oriented professional with 5+ years of experience in customer service, team leadership, and business operations. In addition to supporting daily operations, I also have experience in marketing, including creating social media content, running promotions, and assisting with ads to help increase sales and visibility. Here’s how I can support your business: • Customer support (email & chat – friendly and professional) • Virtual assistance (calendar, email, organization, admin tasks) • Social media support and content posting • Basic ad creation and promotions (Facebook/Instagram) • Simple video editing for social media (Reels, TikTok, short content) • Data entry and day-to-day operational support I’ve worked in fast-paced environments where I managed teams, handled customers, and kept operations running smoothly. I’m known for being dependable, organized, and quick to learn new tools. My goal is to make your business run easier while helping you grow your online presence. Let’s work together 🙂

I AM A PASSIONATE GRAPHIC DESIGNER Hi Greeting, thank you for visiting! I am a professional graphic designer with more than 5 years experience. I create unique, timeless and mind-blowing graphics ➲ All Stationery Design ➲ Book Cover Design ➲ Children Book Illustration ➲ Business Card ➲ Letter Head, Invoice ➲ Envelope ➲ HTML Email Signature ➲ Presentation Folder ➲ Flyer ➲ Food Menu & Restaurant Menu ➲ Invitation Cards & Greeting Card ➲ Catalog ➲ Poster ➲ Banner ➲ By fold & Tri fold Brochure ➲ Post card Design ➲ Photo editing ➲ Social Media Design ➲ Business Card Design ➲ Letterhead Design ➲ Envelope Design ➲ Label design ➲ Calendar Design ➲ Invoice Design ➲ Book/Notebook/Diary Cover Design ➲ Event Invitation Design If you are looking for a creative graphic designer, then you are in the right place. I am very friendly and easy to work with. Client satisfaction is always my first priority. I will give you a quality service at an incredible price. I will work for you and anytime you can knock me without any hesitation. Please contact me with your requirements. Send me a message and I will respond as soon as I can. Cheers! Thank you Md Saidur Rahman

I am an experienced Customer Specialist and Virtual Assistant, available for both personal and business needs. Whether you require assistance with work tasks, managing services, or a dedicated virtual assistant, I am here to help! With a background that includes roles as a teacher’s personal assistant, online customer specialist, front desk agent, and administrative support, I have the skills and versatility to manage your projects from start to finish. I can provide recommendation letters upon request, showcasing my reliability and dedication.

I build complete mobile apps and web products, from the iOS app itself to the website, payment flow, and everything that turns a visitor into a paying user. I work end to end. Swift for native iOS, Next.js for fast web funnels, Stripe for subscriptions and one off payments, and Supabase or similar for the backend. I've shipped my own apps under my brand, so I understand the full picture, not just the build but how it actually makes money. What I can do for you: Native iOS apps built in Swift, ready for the App Store Web funnels and landing pages in Next.js that convert and handle payments through Stripe Backend, data models, and subscription logic that hold up as you grow I keep communication clear and direct, and I'd rather solve the real problem than pad the timeline.

I'm a student living with a single mother in Suriname. Every day I go to school, and in the afternoon I work part-time at a restaurant to help support myself and pay for school expenses. Life isn't always easy because Suriname is an expensive country, and sometimes the money I earn isn't enough for school supplies and daily needs. That's one of the reasons why I'm here on Upwork. Growing up, I didn't have many opportunities to communicate with people, but as I got older, I learned to become more confident. Working at a restaurant helped me improve my communication skills because I interact with customers every day, and I genuinely enjoy helping people. I'm here to work in customer service. I may not have years of experience, but I'm hardworking, willing to learn, and committed to doing my best. I believe in treating people with kindness and respect, and I will do everything I can to make sure my clients are satisfied with my work. I'm also a Christian, and my faith has taught me responsibility, honesty, and perseverance. These values guide me in both my personal life and my work. Thank you for taking the time to read my profile.

I am a professional Polish and English transcriptionist, quality reviewer, and data annotation specialist with over 6 years of experience working on audio transcription, subtitle review, proofreading, and AI language projects. I specialize in accurate transcription, quality assurance, and language-related tasks while following strict project guidelines and deadlines. I have experience handling different accents, reviewing AI-generated content, and delivering clear, well-formatted work with high attention to detail. My expertise includes: • Audio & video transcription • Polish and English language review • Subtitle evaluation • Proofreading & editing • AI data annotation • Quality assurance • Verbatim transcription I am reliable, detail-oriented, and committed to delivering high-quality results for every project.

As a content writer, I use my creativity, adaptability and understanding of people to forge a connection with them. My strength lies in my varied, multidisciplinary background. Through my experience with many different cultures, histories, languages, and especially people, I have developed outstanding skills in communication and public outreach. I gladly offer you my skills in SEO content writing, editing, proofreading, translation, and any other writing jobs you are in need of.