Hello, thank you for visiting my profile! 🏆 100% Job Success Rate 🌟 5-star reviews from clients 📙 20+ Upwork projects completed. Louise here 🙋‍♀️ and I can help you with your digital needs! I’m a Social Media Manager, Video Editor, and Graphic Designer in one. I have over 6 years of experience helping businesses create content for their social media accounts. I also worked for a year as a Customer Service Representative, handling billing and product inquiries through chat and calls. I'm currently taking my Master’s in Business Analytics in Australia. Here are some things I can help you with: ➡️ General VA ➡️ Video Editor ➡️ Graphic Designer ➡️ Social Media Manager ➡️ Emails Management & CSR Services ➡️ Website Creation So if you’re a business owner and you’re looking for a quality type of services with an intent to grow long term, then I am your best bet! Why work with me? ✅ I’m adaptable and flexible. ✅ I have multiple skills, and I’m always willing to learn more! ✅ I’m easy to talk to! Try me! (Haha, kidding, but really!) ✅I love connecting with people, but I also take pride in my work. I care about the results I deliver. Fun fact: I value long-term relationships. I treat every project as if it were my own, and I never forget the clients who believe in me. When I learn a new skill, they’re the first to get access to new services and perks. Feel free to use the green "Invite" button in the top right corner if you think I can help you with your project.

Goal-getter + Inquisitive + Tech-savy This combination always enables me to explore different settings for a short span. What made me fit despite the differences is the commonality in need: communication. They opened an opportunity to boost my skills by taking tasks from a minimal to a major scale. In academia, I started as a tutor of primary and secondary local students. Meanwhile, in tertiary, I crafted learning manuals, presentation materials, and assessment tools. I am trained in face-to-face and online teaching. I can greatly attribute my administrative assistant exposure to three settings: 1. I served in a Philippine law firm as the first-contact person for potential and existing clients. My role focused on drafting legal documents, communication letters, office and online data and schedule management, and slide-making (used to present services). 2. I provided offshore support to one of the top private vocational education providers in Australia focused on ensuring accuracy in students' documents, course grades, and progress on their active qualifications (certificate or diploma). 3. As an Account coordinator of the top IT service provider in the Philippines, I supervised their Members' subscription to mental health services limited within a year contract while providing support to different internal and external entities in a fast-paced manner. With my on-field experience in clinical psychology and research, I do, evaluate, and advise qualitative and quantitative studies to improve content, structure, and format, and ensure the appropriate data-gathering tools to serve the study objectives. During my internship training required for my master's degree, I conducted (chat, call, and video) counseling, debriefing, contributed to streamlining protocols and systems to provide excellent care, while enhancing my eye for detail with training and graphic materials. There's a lot more to say. Let's discuss it through my proposals. 🙂

Need someone to consistently create engaging social media content that actually represents your brand? I help businesses grow their online presence through content creation, scheduling, and social media management across LinkedIn, TikTok, and Facebook. What I Do • Social Media Management for LinkedIn, Facebook, Instagram, and TikTok • Content Creation, content scheduling, and social media strategy • Meta Business Suite management and content calendar planning • Lead Generation through community engagement and DM outreach • Executive Virtual Assistant support, including email, calendar, and client coordination • Project management using Notion, Trello, Google Workspace, and Slack Problems I Solve • Inconsistent social media presence and branding • Low engagement, limited reach, and lack of qualified leads • Disorganized workflows and inefficient business operations • Time-consuming administrative tasks and missed follow-ups • Poor content planning and inconsistent posting schedules Results Delivered • Increased social media engagement and brand visibility • Consistent, high-quality content across multiple platforms • More warm leads through strategic engagement and outreach • Organized systems that improve productivity and save time • Streamlined operations, clear communication, and on-time project delivery Let’s streamline your operations and grow your social media with precision. Message me today.

Hi! I’m Kathleen Gutierrez, a dedicated Dispute Manager and Client Account Specialist with over 5 years of experience handling e-commerce, customer service, and financial support operations. I currently manage dispute cases across Shopify, PayPal, Klarna, Airwallex, Stripe, and other payment platforms, ensuring that every issue is resolved quickly, accurately, and in line with company policy. My role involves investigating chargebacks, coordinating with payment providers, and maintaining clear communication with both customers and internal teams — all while protecting brand reputation and customer satisfaction. Before specializing in dispute management, I worked in client account management, operations, and recruitment, supporting teams of up to 270 employees in the U.S. across industries such as food, hospitality, and healthcare. My experience has equipped me with excellent communication, problem-solving, and coordination skills that help me thrive in fast-paced, detail-oriented environments. Core Skills & Strengths: Dispute & Chargeback Management (Shopify, PayPal, Klarna, Stripe, Airwallex) Client & Account Relationship Management Recruitment and Operations Support CRM Tools, G-Suite, and Email Management Excellent Communication, Negotiation & Critical Thinking Skills I take pride in providing efficient, organized, and trustworthy service — ensuring smooth operations for my clients while maintaining professionalism in every interaction. Let’s connect! I’d love to help your business handle disputes, support customers, or manage operations with accuracy and care.

I am a Healthcare Virtual Assistant with a background in Special Education and Applied Behavior Analysis (ABA), supporting therapy providers through accurate scheduling, care coordination, and day-to-day administrative operations. I have hands-on experience coordinating therapy schedules, managing cancellations and make-up sessions, communicating with families and providers, and maintaining organized, HIPAA-aware documentation. I’ve worked in both community-based and remote settings, supporting ABA and healthcare teams using tools such as Rethink Behavioral Health, RingCentral, Google Workspace, and Trello. What sets me apart is my understanding of how therapy services actually work — session structures, provider availability, family coordination, and the importance of accuracy and follow-through. I’m highly organized, calm under pressure, and proactive in identifying scheduling gaps before they become issues. I’m comfortable supporting: ABA and therapy scheduling Intake coordination and follow-ups Client and provider communication Documentation tracking and admin support Process improvement and SOP-based workflows I’m reliable, easy to train, and committed to long-term remote partnerships where consistency and trust matter.

⏰ Excellent Time Management Skills – Effectively prioritizes tasks to meet deadlines consistently. 😊 Positive and Friendly Attitude – Builds rapport easily and fosters a collaborative environment. 💻 Proficient in Microsoft Office Applications – Broad knowledge in Word, Excel, PowerPoint, and Outlook. 🎨 Creative Tools Savvy – Expert in using Canva for design and skilled in video editing software for content creation. 🔥 Thrives Under Pressure – Maintains composure and productivity in high-stress situations. 🎯 Goal-Oriented – Focused on achieving objectives with dedication and efficiency. 📞 Professional Customer Communication – Communicates clearly and respectfully with clients and customers across various platforms.

💎I help businesses keep their data accurate, organized, and ready to use💎 For the past 10+ years, I've helped clients with research, lead generation, CRM management, and data quality. Whether I'm building prospect lists, researching companies, cleaning CRM records, or organizing spreadsheets, I focus on delivering work that's accurate and dependable. Clients often tell me they appreciate that I don't just complete tasks; I ask questions, notice inconsistencies, and make sure the details are right before moving forward. ✨Here's how I can help: ✔ Company, contact, and market research ✔ Lead generation and list building ✔ CRM management and data cleanup ✔ Data validation and quality assurance ✔ Excel & Google Sheets ✔ Administrative and operations support I'm a Top Rated Plus freelancer with 100% Job Success, 33,000+ Upwork hours, and $300K+ in earnings. Many of my clients have worked with me for years because they know they can rely on me for accurate work, clear communication, and consistent results. If that sounds like what you're looking for, I'd love to hear about your project.

I bridge the gap between technical analytics and creative storytelling. A data-driven marketer and certified Electronics Engineer. With a track record of scaling products on e-commerce platforms to $200K+ in annual revenue and driving 6 million+ annual site visitors, I specialize in high-impact growth for global brands. From spearheading SEO strategies that deliver a 200% surge in engagement to managing $500K+ in partnerships for brands like Ascott and Globe, I focus on maximizing company growth through data-driven precision and performance.

As a dedicated Customer Service and Data Outsourcing professional with three years of experience, I excel at managing client requests and streamlining operations to drive business growth. I possess a diverse technical skill set and a proven tracking record of rapidly adapting to new tools and workflows. I am eager to collaborate with a forward-thinking team where I can leverage my experience to deliver immediate value.

I’m an Instagram DM Setter with experience in Lead Generation, Appointment Setting, and Administrative Support. I help coaches and service-based businesses find qualified leads, start conversations through Instagram DMs, book calls, and keep things organized behind the scenes. I’m comfortable using tools like Google Sheets, Google Workspace, Calendly, Slack, Notion, Trello, and ChatGPT, and I can quickly learn new systems when needed. I’m organized, reliable, and easy to work with. I pay attention to details, communicate well, and always do my best to deliver quality work. If you’re looking for someone who can support your business and make your day-to-day tasks easier, I’d be happy to help.