Administrative and HR Support professional with 7+ years of experience supporting employees and healthcare organizations. Experienced in timekeeping, payroll coordination, leave administration, records management, and insurance claims processing. Background includes full-time administrative work at Ateneo de Davao University and remote VA support for mental health providers.

Most lawyers focus on the law. Most marketers focus on growth. I focus on both. As a Philippine Litigation Lawyer with 10 years of experience in marketing and business strategy, I help businesses make decisions that are legally sound and commercially practical. From contracts, legal research, compliance, and litigation support to branding, positioning, and business strategy, I bring a perspective that considers both risk and opportunity. My goal is simple: protect your business, strengthen your position, and help you move forward with confidence.

I'm a multi awarded financial advisor from the number 1 life insurance company here in the Philippines. I'm also a field manager who manages and creates multi-awarded financial advisors. I do sales, recruitment, training, supervision, cold calling, appointment setting, and crm management.

Worked as an assistant for seven years, included in my job was customer service and social media marketing. Strong communicator and negotiator. Open-minded and quick to learn. Graduated in 2013 with Bachelor's Degree in Mass Communication, and attended several workshops and training for customer service.

𝗡𝗲𝗲𝗱 𝗮 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗻𝗱 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗩𝗔 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗦𝗵𝗼𝗽𝗶𝗳𝘆/𝗘𝘁𝘀𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝗿 𝗝𝗮𝗽𝗮𝗻-𝗮𝗱𝗷𝗮𝗰𝗲𝗻𝘁 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀? I help ecommerce teams handle customer inquiries, order follow-up, inbox/ticket support, product listing admin, SOPs, and day-to-day operations so founders can stay focused on growth. 𝗪𝗵𝗮𝘁 𝗜 𝗵𝗮𝗻𝗱𝗹𝗲 𝘄𝗲𝗹𝗹: 🛒 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝘁𝘀𝘆) —Customer inquiries, order management, listing support, review responses, and store operations. I've worked with Printful print-on-demand setups and understand the full Etsy/Shopify workflow. 📧 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 & 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 — Inbox management, ticket handling, customer communication. I'm consistently rated as a Clear Communicator and Committed to Quality by my clients. 🎨 𝗖𝗮𝗻𝘃𝗮 𝗗𝗲𝘀𝗶𝗴𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 — Social media graphics, presentation slides, marketing assets, and KDP/digital product design. 🇯🇵 𝗝𝗮𝗽𝗮𝗻-𝗔𝗱𝗷𝗮𝗰𝗲𝗻𝘁 𝗩𝗔 𝗪𝗼𝗿𝗸 — I have conversational Japanese and teach Japanese up to N4 level. I work well with Japanese-market businesses needing English-primary support with light Japanese exposure — research, communication drafts, admin tasks. 📋 𝗔𝗱𝗺𝗶𝗻 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 — Calendar management, data entry, SOP documentation, scheduling, and project coordination for startups and small businesses. 𝗧𝗼𝗼𝗹𝘀 𝗜 𝘂𝘀𝗲: Shopify, Etsy, Printful, Canva, ChatGPT, Google Workspace, Microsoft Office, Trello, Slack, Notion. I'm a detail-oriented, responsive communicator who takes ownership of tasks and follows through. If you need someone dependable for the long haul — not just a one-off task — let's talk. 📩 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲. 𝗜 𝗿𝗲𝘀𝗽𝗼𝗻𝗱 𝘄𝗶𝘁𝗵𝗶𝗻 𝗮 𝗳𝗲𝘄 𝗵𝗼𝘂𝗿𝘀.

I specialize in Airbnb customer support and short‑term rental operations, bringing over 2 years of Tier 2 Resolutions experience. My focus is on delivering reliable support, ensuring smooth guest experiences, and protecting business reputation. **What I bring to the table:** **Aircover claims** – Skilled in managing claims, cancellations, and booking concerns with accuracy and fairness **Review disputes** – Experienced in handling guest/host disputes and promoting positive outcomes **Documentation & investigation** – Expert in gathering evidence, validating concerns, and maintaining clear records **Guest experience** – Always prioritizing satisfaction while promoting business growth **Tools proficiency** – Hands‑on with Guesty, Hostaway, Microsoft Office, Google Workspace, and email management systems for efficient workflows **Flexible availability** – Able to work day or night shifts, including weekends, to meet operational needs I combine conflict resolution expertise, workflow efficiency, and dependable communication to ensure hosts and guests receive the best possible support.

💼Are You Looking For Someone Who Can Help You Manage & Grow Your Business? Or Someone Who Can Solve Your Problems & Streamline Operations? Hi there 👋 I’m Lorraine, a dedicated General & Executive Virtual Assistant, Operations & Project Manager, Customer Service Manager, E-commerce & Compliance Manager, and Social Media & Digital Marketing Specialist. With years of experience supporting entrepreneurs and executives, I help businesses solve problems, improve productivity, streamline operations, strengthen customer relationships, maintain marketplace compliance, and focus on growth through efficient workflows, optimized systems, and reliable support. I specialize in managing projects and operations, supporting e-commerce businesses, strengthening brand presence, implementing processes that help businesses scale, and leveraging AI tools to improve productivity and efficiency. Think of me as your extra set of hands — your trusted business partner — helping you focus on growth while I handle the details. 💼 What I Offer ✅ Administrative and Executive Assistance 👉 Manage emails, calendars, documents, scheduling, reporting, and daily business operations. ✅ Project & Operations Management 👉 Manage projects, teams, workflows, timelines, deliverables, SOPs, dashboards, trackers, reporting systems, and operational processes. ✅ Social Media, Digital Marketing & Ads Management 👉 Manage social media accounts, content scheduling, engagement, advertising campaigns, lead generation, and performance tracking. ✅ Content Creation, Graphic Design & Video Editing 👉 Create graphics, branded content, marketing materials, presentations, and engaging short-form videos. ✅ Copywriting & Content Writing 👉 Write compelling content for websites, blogs, emails, social media, and campaigns. ✅ Affiliate & Influencer Marketing Management 👉 Recruit, onboard, negotiate, and manage affiliates, creators, influencers, outreach campaigns, JoinBrands partnerships, and performance tracking. ✅ Customer Support & Client Communication 👉 Deliver professional support across email, chat, and social media platforms. ✅ Email Marketing Management 👉 Create, schedule, manage, and optimize email marketing campaigns and automations. ✅ SEO & Web Management 👉 Manage website content, updates, and online visibility improvements. ✅ E-commerce & Compliance Management 👉 Support store operations, product listings and inventory management, order fulfillment, returns, refunds & replacements, appeals, and account recovery. ✅ Market Research, Data Management & Analytics 👉 Research trends, competitors, performance metrics, and business opportunities. ⚙️ Tools and Platforms I Use 👉 Project Management & Operations ClickUp | Asana | Monday | Trello | Notion | Lark 👉 AI Productivity Tools ChatGPT | Claude AI | Canva AI 👉 Graphic Design & Content Creation Canva | Photoshop | CapCut | Filmora | Kinemaster | Paint | AutoCAD 👉 Ads & Marketing Platforms Meta Ads Manager | Google Ads | TikTok Ads | Social Media Platform Ads 👉 Analytics & Reporting Google Analytics | Google Search Console | Meta Business Suite | Social Media Platform Analytics 👉 Scheduling, Marketing & CRM Tools Hootsuite | Later | HubSpot | Klaviyo | Mailchimp | MailerLite | Zoho CRM 👉 Affiliate Marketing & Influencer Platforms JoinBrands | TikTok Affiliate Center | Creator Outreach | Lead Generation 👉 Web & E-commerce Platforms WordPress | Wix | Squarespace | GoDaddy | Shopify | Amazon | TikTok Shop | Walmart Marketplace | eBay | Etsy | WooCommerce | Shopee | Lazada 👉 Fulfillment & Supplier Platforms ShipBob | CJ Dropshipping | Alibaba 👉 Google Workspace Gmail | Drive | Docs | Calendar | Forms | Sheets | Slides | Meet 📊 Why Work With Me ✔ Top Rated Freelancer with a 100% Job Success Score ✔ Certified Google Project Manager & Digital Marketing Professional ✔ Proven experience in Operations & Project Management, Executive Assistance, E-commerce & Compliance, Digital Marketing, and Customer Support ✔ Skilled in building systems, SOPs, workflows, dashboards, and AI-assisted productivity solutions ✔ Strong leadership, communication, organization, and problem-solving skills ✔ Reliable, adaptable, detail-oriented, and committed to quality results 🎯 My Approach I deliver organized, efficient, and reliable support, ensuring every task is handled with accuracy, professionalism, and care. I prioritize: • Client Privacy - protecting your information • Consistency - meeting deadlines and standards • Quality Results - focusing on accuracy and productivity for smooth operations 📩 Let’s Work Together As a dedicated partner, I’m ready to help your business brand grow. Whether you’re in e-commerce, health & wellness, fashion, real estate, professional services, coaching, consulting, or any other field, I’m committed to helping your business stay organized, productive, and scalable. 🤝 Partner with me and let’s turn your plans into reality ✨ All the best, Lorraine Mae Obiso

C-suite executives don't need a task-taker. They need a strategic right hand who thinks two steps ahead. I've supported leaders at Amazon, Cigna, and JPMorganChase — and I bring that same standard to your business. What I protect for you: ✦ Your calendar — zero conflicts, prepped meetings, no surprises ✦ Your inbox — triaged to inbox zero every day ✦ Your operations — SOPs, CRM, hiring support, vendor management ✦ Your time — 10+ hours reclaimed per week Where I've delivered results: ✦ 4+ years as a freelance VA supporting multiple clients simultaneously ✦ 1 year as Executive Assistant at a software company (Staffbase) ✦ 4 years in HR & operations for a multinational in the UAE ✦ Corporate background: Amazon · Cigna Healthcare · JPMorganChase Tools I work in daily: Google Workspace · QuickBooks · Xero · Odoo · Notion · HubSpot · LinkedIn Sales Navigator · Canva · Slack · Asana · Trello I specialize in: Executive support · Calendar management · Inbox management · SOP creation · CRM management · Lead generation · Bookkeeping support · Recruitment coordination · Travel planning · Project management 📌 Available for full-time or part-time remote contracts 📩 Message me — I respond within a few hours.

Are you looking for a seasoned, top-rated Virtual Assistant with expertise in Real Estate, Customer Support, and Team Leadership? Do you need someone experienced in E-commerce, Virtual Assistance, or Social Media Management and Marketing? Look no further!🚀 🌟I would love to bring my skills and experience to your team. Here's an overview of what I can offer: ✅ Operations Coordinator for Real Estate businesses. ✅ Extensive Virtual Assistant experience across various industries. ✅ 12 years of experience in Customer Service. ✅ Expertise in handling E-commerce stores and Dropshipping. ✅ Proficient in handling Shopify chargebacks, with extensive experience in managing and resolving disputes efficiently. ✅ Proficient with platforms like Zendesk, Shopify, and Gorgias. ✅ Skilled in coordinating with suppliers and shipping companies. ✅ Facebook Moderation expertise. ✅ Handling of email tickets and creation of Macros and Templates for customer queries. ✅ Email Management, including order processing, cancellations, refunds, and reshipments. ✅ Order tracking and meticulous data entry. ✅ Experience in both Inbound and Outbound calls. ✅ Knowledge of Influencer Marketing and Social Media Management. ✅ Proficient in using Facebook Page, TikTok, and Instagram. ✅ Skilled in Canva for designing creative content and proficient in video editing using Reels and CapCut. ✅ Experienced in creating newsletters using Mailchimp ✅ Skilled in publishing and managing blog posts on WordPress ✅ Experienced in scheduling and supporting operations for a Real Estate of a Construction Company I am confident that I can be a valuable asset to your team, and I am eager to form a long-term partnership. I’m a quick learner, always ensuring that daily tasks are completed promptly and with precision. I am recognized for my prompt responses, clear communication, and commitment to delivering exceptional work. If any of the above resonates with your business needs, I would be thrilled to discuss how I can contribute to your success. ☎️📱Ready to elevate your business? Drop me a message, and let’s jump on a quick discovery call to see if we’re the perfect match! Kind regards, Kath

I am a remote professional with nearly 10 years of call center experience in customer support and sales, combined with specialized Virtual Assistant experience in order processing and logistics. I operate from a quiet home office equipped with high-speed internet, where I am highly skilled at handling high-volume phone lines using systems like RingCentral, Cisco, and Amazon softphones. Across my career, I have become completely comfortable multitasking across multiple screens to resolve customer inquiries, update enterprise databases like Salesforce or Oracle CRMs, and manage strict operational workflows. Whether handling technical customer support or managing back-end tasks like order fulfillment, inventory tracking, and shipment processing, I focus on navigating digital tools with high accuracy to keep your operations running smoothly.