I help businesses provide excellent customer support through Calls, email, and live chat. With 5+ years of experience, I have worked with eCommerce brands handling high volumes of customer inquiries while keeping customers satisfied. What I can help with: - Email and live chat support - Order tracking and shipping updates - Returns, refunds, and exchanges - Customer inquiries and product support - Dispute and chargeback assistance - Order management - Customer retention and issue resolution Tools I use: Shopify Gorgias Zendesk Freshdesk ShipStation Stripe PayPal Slack I am a reliable, detail-oriented, and friendly customer service representative who responds quickly, solves problems efficiently, and always puts the customer first. If you're looking for someone who can provide professional support and become a valuable part of your team, I'd be happy to help.

I believe I'm the kind of person you're looking for. With 3 years of experience in customer service and tech support, I have developed a strong work ethic and the ability to stay calm and professional in any situation. I’m proactive, adaptable, and always eager to learn and improve. I understand the importance of delivering excellent customer service and can easily build rapport with clients while resolving their concerns quickly and efficiently. I’m also someone who takes initiative, handles challenges with a positive attitude, and thrives in fast-paced, dynamic environments. My focus on teamwork and strong communication skills helps me collaborate effectively with colleagues to achieve common goals. With my experience and mindset, I am confident I would be a great addition to your team.

Hello! I'm Cris, a dedicated customer service representative with 10 years of experience in delivering exceptional support and building strong customer relationships. My passion lies in helping people, and I thrive in fast-paced environments where I can solve problems and provide clear solutions. I specialize in product knowledge, problem-solving, conflict resolution, and organization, and I believe effective communication is the key to outstanding service. I’m committed to understanding each customer’s unique needs and ensuring they have a positive experience. In my role, I prioritize empathy and professionalism, striving to make every interaction memorable. Let’s work together to create solutions that exceed expectations!

I am a hard-working, reliable, detail-oriented and consistent person with a high level of professionalism. Aiming to offer service with a high level of performance in satisfying the needs of clients and earn good working relationship for greater opportunity to work with clients who seek long-term projects.

I am seeking for a position that will effectively utilize my skills while I contribute in improving the status of the company and automate their working process to the best possible one. Position Desired: Customer Service Representative / Virtual Assistant

Hi there! I'm a dedicated and experienced Customer Service Representative with over 7 years in the BPO industry, and for the past 5 years, I’ve been working as a Freelance Property Manager and Channel Manager in the hospitality industry, specifically handling short-term rentals. Here’s what I bring to the table: ✅ Guest Communication Expert (via chat, email & phone) ✅ Property Management & Channel Management (Airbnb, VRBO) ✅ Listing Creation & Optimization ✅ Calendar & Cleaning Schedule Management ✅ Complaint Resolution (for both guests and hosts) ✅ Email & Chat Support ✅ Technical Support ✅ Data Entry & Admin Tasks ✅ Appointment Setting With my solid background in customer service, I’ve developed strong skills in problem-solving, multitasking, and communicating with empathy. I’m adaptable, reliable, and work efficiently with minimal supervision—always ensuring top-notch service and smooth operations. If you’re looking for someone who’s detail-oriented, responsive, and committed to quality, let’s connect! I’d love to help grow your business.

Most of the tools that I've handled and used as a CSR include: - Zendesk - Freshdesk - Shopify - Shipstation - Big Commerce - WiseAgent - Live Chat / Pure Chat - Ring Central - Google Docs - Google Drive I can process orders, check fulfillment status, process refunds, and RMAs, answer calls, chats, and emails; and resolve tickets. I am also very keen and attentive to details. I am fluent in the English language. I can speak with little to no accent, can write and reply to customers efficiently. I can support customers through phone, chats, and emails. And if needed (and required), I call customers to verify certain information or gather additional information from them.

I am a results-driven Customer Service and Sales Professional with over 10 years of experience in the BPO industry, supporting global clients across telecommunications, finance, insurance, and technology. I have worked with major brands such as T-Mobile, AT&T, American Express, Connected Cars, and Kin Insurance, handling a wide range of responsibilities including customer support, billing inquiries, technical assistance, outbound sales, and policy verification. My experience includes both voice and non-voice channels, as well as remote work environments. I specialize in delivering excellent customer experiences, resolving complex issues, and building strong relationships with clients. I also have a proven track record in outbound sales, lead generation, and converting customer interest into successful outcomes. I am proficient in tools such as Avaya, HubSpot, Zendesk, RingCentral, CloudTalk, Excel, and Google Sheets, allowing me to adapt quickly to different systems and workflows. Known for my strong communication skills, professionalism, and positive attitude, I take pride in being reliable, detail-oriented, and committed to continuous improvement. I am especially effective at explaining technical concepts in a simple and clear way. I am currently seeking opportunities where I can contribute my experience, grow professionally, and continue delivering high-quality service and results. Let’s connect! Tech Skills: Avaya Customer Tool Hubspot CRM ZenDesk Agent Support Impact 360 Ring Central Excel Google Sheets Live Agent Cloud Talk Why Me? Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Professional and pleasant telephone manner. Ability to explain technical issues to technical and nontechnical employees and customers. Strong analytical and problem-solving skills. I believe I can bring enthusiasm and a positive attitude to the job. I am a patient person who understands the importance of providing excellent customer service. Additionally, I am a great listener, which allows me to understand customers' needs and assist them in any way possible. I possess excellent verbal and written communication skills, as well as strong interpersonal and customer service skills. I maintain a professional and pleasant telephone manner. Furthermore, I have the ability to explain technical issues to both technical and nontechnical employees and customers. My analytical and problem-solving skills are also highly developed. If you have any specific questions or if there's anything else I can assist you with, please let me know. I'm here to help!

I am a highly motivated and empathetic Customer Service Representative with 17 months of hands-on experience in dynamic call center and support environments. My focus is on delivering exceptional client interactions, resolving complex issues efficiently, and fostering strong customer loyalty. I thrive in fast-paced, goal-oriented teams and am dedicated to being the positive and knowledgeable point of contact that drives a superior customer experience. I am committed to continuous learning and contributing directly to the organizational success by turning service interactions into opportunities.

I'm flexible, hard-working, dedicated and able to learn new things fast. I can work well independently or as a team and can do multi tasking. I am an experienced customer service representative for 6 years through phone, chat, and email support. *Order fulfillment agent -2 years *Outbound technical support - 1 year *Email and chat support - 3 years