You’ve built a strong founder-led business — but growth is still running through you. I help scaling founders remove founder dependency, build operational capacity, and create the business architecture needed to grow without chaos. As a Fractional COO and Strategic Operations Partner, I work with founders whose business is already working — but the delivery, team, decisions, systems, and leadership rhythm have not yet caught up with the level of growth they’re trying to hold. Fractional COO | Strategic Operations Partner | Upwork Expert-Vetted | Top Rated | $200K+ Earned | 90%+ Job Success Most of my clients come to me when growth has started to expose the cracks behind the scenes. The business is making money. The clients are there. The opportunity is real. But the founder is still too involved in every decision, every delivery issue, every team question, every client escalation, and every moving part. That is founder dependency. And it is usually not solved by hiring another assistant, adding another tool, or writing another SOP. It requires stronger business architecture. I help founders build the operational capacity required to scale. Together, we may work on: • Founder dependency and bottleneck removal • Business architecture and operating model design • Team roles, decision rights, and accountability • Delivery systems, SOPs, and client experience • KPI dashboards and visibility systems • Pricing, packaging, retention, and margin improvement • Leadership rhythm, operating cadence, and calm CEO decision-making • Strategic priorities and execution systems for the next stage of growth This is not surface-level strategy. It is the work of making the business easier to run, easier to lead, and less dependent on the founder carrying everything. CLIENT RESULTS INCLUDE: • 10–15+ hours/week freed from day-to-day operations • Stronger execution without constant founder involvement • Clearer team ownership and decision-making • Improved margins through simpler, more effective systems • Increased revenue through better pricing, positioning, delivery, and operational clarity • A business that feels structured, calm, and back under control RECENT CLIENT WORK: • Helped a scaling mental health practice remove operational bottlenecks, improve decision-making, and prepare the business for acquisition • Supported a construction business through operational restructuring, KPI visibility, and a 28.6% revenue increase within 4 months • Partnered with a data analytics agency to strengthen sales, leadership, and scalable delivery foundations • Helped a creative agency move from reactive delivery into a clearer operating structure • Supported SaaS, consulting, agency, wellness, construction, community, and expert-led businesses through growth-stage complexity HOW I WORK: Assess We identify what is actually breaking under scale: founder dependency, delivery drag, team confusion, unclear decision rights, weak visibility, pricing strain, or operational complexity. Architect We design the business architecture: roles, responsibilities, rhythms, systems, priorities, KPIs, and decision flows. Align We create the leadership and execution structure needed for the founder and team to operate with more clarity and less reactivity. Accelerate We implement what matters most so the business becomes calmer, stronger, and more scalable. WHO THIS IS FOR: This is a strong fit if: • You are a founder, CEO, consultant, agency owner, or expert-led business owner • Your business is around $500K–$5M+ revenue • Growth is happening, but it still depends too heavily on you • You want strategic ownership, not task-based support • You need someone who can see the full business model, not just isolated operations • You are ready to build the structure for your next stage of scale This is not a fit if: • You are looking for a VA, OBM, admin support, or task-based project manager • You only want someone to “write SOPs” without addressing the business model underneath • You are very early-stage and still validating your offer • You want low-cost execution rather than strategic partnership • You want coaching without operational change ABOUT ME: I bring 20 years of experience across finance, strategy, operations, consulting, and founder advisory. I have built my own 7-figure consulting business, worked with founders and CEOs across multiple industries, and generated around $300K through Upwork while being recognised as Expert-Vetted / Top 1%. My strength is seeing the full system: business model, delivery, operations, leadership, decision flow, team capacity, pricing, and growth strategy — then simplifying it so performance becomes sustainable. If your business is growing but still depends too heavily on you, let’s start with a focused strategy conversation.

Fractional COO / Business Operating System / EOS Integrator / Small Business Consulting ------------------------------------------------------------------------------------------------------------ Whether through strategic coaching or hands-on involvement, I help founders navigate the complexities of running a business, from optimizing operations to managing and developing teams. With over 15 years of experience, I provide "in the trenches" assistance with strategic planning, execution, building high-performing teams, streamlining processes, and leveraging technology for automation. Over the past several years, I focused on implementing business operating systems like Entrepreneurial Operating System (EOS), spearheaded complex business transformations, and provided fractional COO/Integrator support for over 200 founder-led firms worldwide in all industries with revenue from $2mm to $40mm. The following are things I can assist you with. ---------------------------------------------------- 1) Business operating system implementation like EOS that is tailored to your firm's needs to take your firm to the next level. 2) Fractional COO/Integrator to execute the CEO/Visionary's vision and goals, and help set up the team for success. 3) Strategic planning and execution. 4) Budget projections. 5) Problem solving and critical thinking. 6) Project and task management 7) Lead generation, sales and client onboarding. 8) Standard operating procedures (SOP) and process optimization. 9) System implementations and optimization. 10) Meeting facilitation, coaching and training. 11) People management to build a high performing team.

Hello! I'm Jason Charvet, your next Fractional COO. Businesses hire me to optimize their operations and supercharge their scalability, without diluting the essence of their core vision. I specialize in equipping ambitious leaders to break free from the operational quagmire, allowing them to focus on strategy and innovation. My track record speaks for itself: under my leadership, businesses have seen revenue growth soar to 7+ figures, expanded from local to global markets, and witnessed their teams burgeon from a handful to over 20 dedicated professionals. With a strong range of experience from pivotal roles in companies like Toniiq, Creative QT, and Wolseley/Ferguson, I've managed P&Ls, spearheaded international expansions, and helmed ERP integrations. My strategic direction has led to a surge in product launches, substantial operational cost savings, and a robust increase in customer satisfaction. Dive into my offerings: ✅ Strategic operational blueprints and execution ✅ Supply chain transformation ✅ Global expansion and market penetration ✅ Data-driven decision making ✅ Mastery in ERP systems and integration ✅ Business Process Design ✅ Quality Management systems development I come with stellar recommendations. Some of my endorsers have said: "Jason's contributions were exceptional. His strategic mindset, operational prowess, and leadership shine. Jason's ability to envision long-term strategies is matched by his proficiency in day-to-day operations." "Jason is amazing at what he does. He helped us revamp our internal inventory management systems, and the end result has exceeded all our expectations." "Jason was hired to help rebuild our logistics, supply chain, and daily operations and we are so glad we found him. He is intelligent, takes initiative, and is an honest hard worker." In my role as a Fractional COO, I am committed to achieving aggressive goals, driving cost savings, and amplifying productivity, all while fostering revenue growth. My goal? To align your business operations with your overarching vision and drive palpable growth. For businesses ready to transcend their operational barriers and scale seamlessly, I'm your strategic Fractional COO.

✔️ 70+ successful projects | 🌍 55+ clients worldwide | 🔝 Top 2% Upwork Talent | 💯 100% Job Success Are you looking for a Fractional COO (EOS Integrator) / CAO (AI) who can step in and streamline your operations, align your teams, and drive scalable growth? I help founders, CEOs, and executive teams regain control of their operations by implementing world-class business systems, process frameworks, and strategic execution plans—without the overhead of a full-time executive. AI-Driven. Human-Perfected. Unbeatable Operations. 🔧 What I Do: I specialize in business operations transformation, focusing on: ✅ Fractional COO/CAO Services – Executive-level support to align business strategy and daily execution (Vision to Traction) ✅ Operations Management – Process improvement, SOP creation, KPI tracking, and workflow automation (AI-driven Solutions) ✅ Strategic Planning & Execution – OKRs, Quarterly Rocks, roadmaps, and scalable operating models (Data-driven decision-making (DDM), based on Data Intelligence) ✅ Team Structuring & Leadership – Org design, role clarity, talent ops, and remote team management ✅ Digital Operations Hub Design – Combine automation, AI, and talent to run efficient, outsourced processes 🎯 Who I Work With: - Startups & Scaleups needing structure, systems, and strategic focus - SMBs & E-commerce companies preparing for growth, funding, or exit - Government Agencies looking to institutionalize business process management (BPM) - Founders overwhelmed by operations and ready to delegate and scale 📈 Recent Results: - 💡 Designed and implemented a Strategic Dashboard for the Ministry of Economy in Argentina to track 15 public entities - 🚢 Overhauled passenger onboarding for a top ferry services operator in South America, streamlining admin, ticketing, and check-in with digital tools - 💳 Led business process reengineering for a Fintech to optimize performance and compliance - 🛠 Built a Project Management Framework for a UAE-based product design firm, integrating Pipefy and KPI dashboards - 🐶 Launched end-to-end operations for a DTC (Amazon Seller) dog treat brand: from digital sales channels to fulfillment 🎓 Credentials & Background: - Ex-Accenture & Deloitte | Senior Consultant in transformation programs (Big 4) - Corporate experience at Microsoft, Avaya, and Telecom - Bachelor’s in Industrial & Business Engineering, UTN Argentina - Built and led international, remote teams with multi-million dollar budgets - Fluent in English and Spanish | Culturally adaptive across global markets - Endurance mindset: I’m also an ultramarathon runner 🏃‍♂️ 📂 Ready to See the Impact? - 📎 Explore my portfolio to see how I’ve helped startups and companies like yours gain clarity, control, and results. - 📅 Let’s connect to discuss how I can help scale your operations—without scaling your headaches.

I help founders and executives focus on the big picture, while I own the operations and keep everything running behind the scenes. With 12+ years running back-office functions for global organizations including P&G, Microsoft, Johnson & Johnson, Airbnb, and Indeed, I bring Fortune 500 discipline to growing businesses. As your Fractional COO / Chief of Staff, I handle: 1. Building systems & SOPs that scale 2. Project & program coordination end-to-end 3. Team management and cross-functional alignment 4. Stakeholder communication and executive support I've helped clients reduce operational bottlenecks, build lean scalable systems, and free up executive time so leadership can focus on growth. My clients don't just get tasks done, they get someone who spots the gaps, fixes the process, and makes sure nothing falls through the cracks. If you're scaling and need operations handled properly, let's talk.

⚠️ Growth without operational structure eventually creates chaos. Revenue may increase, but delivery slows down, teams burn out, and client satisfaction begins to decline. Most scaling agencies and service businesses reach a point where marketing performance grows faster than their internal systems can handle. That's where I step in. ⚙️ I work as a Fractional COO, Operations Manager, and Scrum Master helping agencies and service-based companies build the operational structure required for sustainable growth. My focus is aligning marketing performance, delivery teams, and operational systems so that revenue growth does not create internal bottlenecks. Instead of simply managing projects, I design and oversee the operational framework that allows businesses to scale efficiently while maintaining team productivity and client satisfaction. 👥 WHAT I BRING TO THE TABLE: ✔ Led 75+ professionals across multiple departments including Paid Advertising, SEO, Social Media, Development, CRM Automation, Creative Production, Sales, and Client Success ✔ Managed 20+ client accounts simultaneously — coordinating cross-functional teams, aligning delivery timelines with revenue targets, and maintaining operational stability in fast-paced agency environments ✔ Run Agile delivery end-to-end: sprint planning, daily standups, backlog grooming, retrospectives, and velocity tracking to keep development and marketing teams shipping on schedule ✔ PMP Certified and Meta Certified — combining formal project management discipline with hands-on marketing execution 📊 HOW I WORK WITH FOUNDERS AND CEOs: I strengthen internal operations by restructuring workflows, improving capacity planning, establishing SOP frameworks, and building communication systems that keep teams aligned. My role often sits between leadership, marketing teams, and delivery departments to ensure that strategic decisions translate into consistent execution. As Scrum Master, I remove blockers before they become delays and protect team focus so sprints actually finish what they start. 🚀 MY LEADERSHIP APPROACH: I focus on creating scalable systems rather than temporary fixes. This includes developing revenue-aligned operational processes, structuring cross-department collaboration, implementing performance tracking systems, and ensuring that marketing execution supports measurable business outcomes. The goal is always to build operational clarity so teams can perform at a high level without unnecessary friction. 🛠️ TOOLS I OPERATE ACROSS (50+ TOTAL), INCLUDING: ClickUp, Asana, Jira, Trello, Monday | GoHighLevel, HubSpot | Zapier, n8n, Make | Slack, Notion | Google Analytics, Looker Studio, Meta Ads Manager. This allows me to integrate operational processes directly with marketing performance and client delivery. 🤝 If your business is scaling and you need someone who can manage operations, teams, systems, and execution at a leadership level rather than simply handling tasks, I would be glad to discuss how I can support your growth. Send me a message and let's talk about where your operations are today and where they need to be.

Most organisations don't have a strategy problem. They have a systems problem. Decisions get made, priorities get set — and then nothing moves at the speed or quality leadership intended. That's where I come in. I am a Fractional COO. My specialisation is architecting, building, maturing, and handing over the operating system for your mission, organisation, project, or self — across people, process, technology, and AI. I do not just design systems and leave. I stay through maturation and release only when the system runs without me. Come to me when: ◆ You need a Fractional COO to lead operations from the inside while you focus on growth ◆ A market opportunity has just cracked open and you need to galvanise your organisation to move fast enough to capture it ◆ Your systems and processes need a full redesign — people, workflow, technology, all of it ◆ AI and automation are the next step and you need someone who can architect it, not just implement tools ◆ A critical project has stalled, derailed, or needs to be recovered before it costs you more ◆ You are building something meant to last across generations — a family enterprise, an ecosystem, a legacy institution ◆ You need a personal operating system to run yourself at the level your work requires The Standish Group's CHAOS Report found that 66% of technology and transformation projects end in partial or total failure. My clients are in the other 34% — and they stay there. What I bring to each of those situations: 🔷 Operational Operating Systems Fractional COO leadership, organisational design, team architecture, rhythm and accountability systems, performance management — built to run self-sustaining, without you in every meeting. 🔷 Growth Operating Systems Rapid operational readiness when a window opens. Speed-to-market planning, resource mobilisation, and the internal alignment needed to move before the moment closes. 🔷 Transformation Operating Systems End-to-end business process re-engineering, workflow architecture, systems integration, and the change management to make it stick. 🔷 AI & Automation Operating Systems AI strategy, process automation, CRM architecture, and workflow orchestration — systems that don't just execute tasks but learn and improve over time. 🔷 Recovery Operating Systems Diagnosis, stabilisation, and full recovery for projects that have stalled, overrun, or lost stakeholder confidence. 🔷 Legacy & Family Enterprise Operating Systems Architecture for multigenerational family enterprises, ecosystem governance, and perpetuity planning — systems built to hold across generations. 🔷 Personal Operating Systems Productivity, rhythm, and execution systems for executives, entrepreneurs, and leaders — the personal architecture that lets you run yourself at the level your work requires. 🏢 Background that bridges strategy and delivery: Ernst & Young — transformation and advisory CSC — enterprise systems and programme management ThoughtWorks Africa — scaled from inception to 8-figure annual revenue in under two years Built and scaled a digital agency to 7 figures in under two years Advised 100+ organisations across five continents 🌍 I work with founders post-funding, leadership teams in growth or transition, organisations that have just seen a market crack open, and individuals building work meant to last. My clients span five continents — Africa, Europe, North America, Asia, and Oceania.

I’m a senior operator with 15+ years running complex retail and ecommerce businesses, including COO / EVP Operations for a $100M+ multi-brand ecommerce portfolio and VP roles inside a $1.5B omni-channel retailer. I help leadership teams restore control by making the economics of the business legible again and embedding discipline into how decisions get made. I’m most effective when: -Inventory exposure is growing faster than confidence -Cash is tightening despite topline results -Forecasts exist but aren’t believed -The organization is active, but the system isn’t improving -What I do is not tactical optimization. I rebuild the operating machinery. That typically includes diagnosing inventory health at the SKU and portfolio level, resetting buy logic and escalation thresholds, rebuilding forecasts and purchase models so guardrails are enforced by the system, and establishing a weekly and monthly operating cadence that forces tradeoffs into the open. Margin protection, cost structure, and fulfillment realities are addressed as part of the same system, not in isolation. I work across Amazon, DTC, wholesale, and omni-channel environments, and I’m often brought in during periods of instability: rapid growth, post-acquisition integration, or early signs of cash stress that leadership wants to address before they become acute.

Fractional COO for founder-led businesses between £500k and £10m revenue. I build the operational infrastructure, decision governance, accountability structures, forecasting systems, that lets founders scale without being the bottleneck. I've done this across SaaS, e-commerce, financial services, digital agencies, and professional services. The presenting problems are always different. The structural ones rarely are: decisions bottleneck at the top, the team waits, delivery wobbles, and the founder is everywhere and nowhere. 𝗪𝗵𝗮𝘁 𝗧𝗵𝗮𝘁 𝗟𝗼𝗼𝗸𝘀 𝗟𝗶𝗸𝗲 𝗶𝗻 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲 At a real estate SaaS company, I built a customer success function from scratch, redesigned onboarding, and installed upsell and reactivation workflows. Over 8 months: MRR grew from £42k to £71k, churn dropped from 4.8% to 2.7%, and NRR moved from 101% to 114%. At a 40-person financial education business, the founder was the operating system — every decision routed through him. I rebuilt decision rights and accountability structures so team leads owned their areas. Within 60 days, escalations dropped by more than half and he got his weekends back. At a US tax advisory firm, I built the sales operation from scratch, scripts, SDR structure, onboarding, CSM framework. Monthly sales went from $20k to $60k in six months. These aren't edge cases. This is what happens when operations catch up with ambition. 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I bring two things most fractional operators don't. The first is 11 years of ex-military service — including special ops — where the job was to assess fast, identify the real problem, and execute under pressure with limited margin for error. That discipline transfers directly into business operations, change management, and building teams that perform without being managed. The second is technical implementation capability. I don't just redesign your operations and hand you a plan. I build the systems, accountability dashboards, CRM architecture, AI-assisted workflows, automated reporting. You get a working operational infrastructure, not a strategy deck. I've managed a £750m programme portfolio at a global technology corporation. Delivered £300m in operational savings at a UK managed services business. Run GTM strategy for companies expanding into Saudi Arabia and the UAE. Stood up operations in environments where there were no systems at all. I know what scales and what doesn't. 𝗪𝗵𝗮𝘁 𝗜 𝗛𝗲𝗹𝗽 𝗪𝗶𝘁𝗵 Fractional COO and Director of Operations engagements for businesses that need senior operational leadership without a full-time hire. Operational diagnostics for founders who know something's wrong but can't see where. Decision governance and accountability framework design. CRM build and sales pipeline architecture. Business process improvement and change management. Business mentoring for founders scaling from operator to leader. Chief of Staff and Head of Operations roles where senior judgment is needed, not just execution. 𝗪𝗵𝗼 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 Founders of businesses between £500k and £10m revenue, typically 10 to 50 people, where growth has outpaced the structure underneath it. Usually they're working harder than ever and getting less traction. The problem is almost never the market. It's the operating model. I'll tell you what's actually wrong — including if it's something uncomfortable. That's the job. 𝗛𝗼𝘄 𝘁𝗼 𝗦𝘁𝗮𝗿𝘁 Send me three things: what your business does and how big the team is, where growth has stalled or operations are breaking down, and whether you need ongoing operational leadership, a specific build, or a diagnostic first. I'll respond within 24 hours and tell you directly whether I can help and how I'd approach it.

I build the operating systems, SOPs, and AI automations (ClickUp, Notion, n8n, Make, Zapier) that take founders out of daily operations. I have scaled operations from 10 to 250+ people, pulled founders out of their own operations, and built the structure that lets a business grow without the chaos. You do not get a task-taker. You get the operator who designs the system and builds it. 🧩 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐮𝐢𝐥𝐝 ◉ Operating systems in ClickUp, Notion, Asana, Monday, or Jira: ownership, cadence, and accountability your team can run without you ◉ Cross-tool automations (n8n, Make, Zapier + AI) that kill manual data entry, reporting, and approvals ◉ Client onboarding and offboarding flows, from contract signed to first delivery ◉ Finance and ops workflows: invoicing, approvals, CRM updates, reconciliation ◉ API and custom integrations: webhooks, REST, and JavaScript/Python where tools do not natively connect ◉ KPI and profitability dashboards (revenue, ROI, ROAS) for real-time leadership visibility ⚙️ 𝐇𝐨𝐰 𝐈 𝐖𝐨𝐫𝐤 ◉ Audit first: I map what exists before recommending what to build ◉ Architecture before tools: the logic is designed before a platform is chosen ◉ Built to last: every system is documented, tested, and handed over so your team owns it ◉ No over-engineering: simple and reliable beats clever and fragile I lead the whole engagement as your operator, not just a pair of hands 📈 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐒𝐞𝐞 ◉ Took a multi-entity business owner from 20 hours/week in operations to 1 hour/week, through a structured 90-day plan ◉ Scaled operations from 10 to 250+ team members in under a year ◉ Cut monthly operational cost by 40% through SOPs, workflow redesign, and automation ◉ Held 90%+ NPS and CX performance through structured training and accountability ◉ Award-winning leader (4 times) including a "Best Startup of the Year" award for a company I led 🎯 𝐖𝐡𝐨 𝐓𝐡𝐢𝐬 𝐈𝐬 𝐅𝐨𝐫 Founder-led startups, agencies, and service businesses where growth has outpaced the systems, ownership is unclear, reporting is weak, or the founder is still in every decision. 🛠️ 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐖𝐨𝐫𝐤 𝐀𝐜𝐫𝐨𝐬𝐬 Automation: n8n, Make, Zapier, Webhooks, REST APIs AI: ChatGPT, Claude, AI agents Ops & PM: ClickUp, Notion, Asana, Monday, Jira, Airtable CRM & Support: Zoho, HubSpot, Freshdesk, Zendesk Comms & Finance: Slack, Google Workspace, Stripe, QuickBooks, DocuSign The tool is always the last decision, not the first. 🚀 𝐋𝐞𝐭'𝐬 𝐒𝐭𝐚𝐫𝐭 Message me with a quick description of your business and the manual work costing your team the most time. I will reply with the first 3 things I would fix or book a consultation below.