Most founders don't need more advice. They need a steady OPERATOR who can think clearly with them, design the operating system, and stay long enough to make it work. That's the role I play. I am Arun — Fractional COO and PMP-certified operator. 20+ years leading global operations at J.P. Morgan ($8T AUM). 50+ projects across 20 countries. Survived an OCC (US Treasury) regulatory audit. Today I partner with founders across THREE connected lanes: 🧠 STRATEGIC THINKING PARTNER Sit beside founders. Turn ambiguity into decisions, owners, and dates. Push back when the data says so. Not consulting — I do the work with you. ⚙️ OPERATING SYSTEM DESIGNER SOPs and onboarding playbooks · End-to-end workflows · KPI dashboards · Weekly cadence that actually happens 📊 REVENUE & EXECUTION DISCIPLINE Revenue Execution Scorecards · Profitability dashboards (margin per deal, supplier costs, cash flow runway) · Revenue-aligned SOPs · Weekly blockers + commitments tracking ------------------------------------------------------------------------------------------------------------------ 🎯 STRAIGHT TALK ON SCOPE I'm not a sales operator. I don't drive front-end revenue. I build the operations BEHIND the revenue — so your sales engine has something to scale into. ------------------------------------------------------------------------------------------------------------------ ⚙️ HOW I WORK — DIAGNOSE, DESIGN, DEPLOY Weeks 1–2: Map how the business actually runs. Find what's broken or invisible. Weeks 3–4: Draft workflows, write SOPs, build dashboards. Weeks 5–8: Roll out in phases. Train the team. Hand over. Ongoing: Monthly retainer for accountability and continuous improvement. ------------------------------------------------------------------------------------------------------------------ 🏆 PROOF ✔ Led global operations at a $8T institution — audit-ready, regulator-ready ✔ Lifted SLA 51% → 95% and CSAT 47% → 80% through coordination, not headcount ✔ Delivered 25% efficiency gains and 15% cost reduction in startup environments ✔ 50+ cross-functional projects across 20 countries ✔ Published Supply Chain Finance author · Speaker on AI in business ------------------------------------------------------------------------------------------------------------------ 🔧 RECENT FRACTIONAL WORK ✔ Strategic thought partner to a founder running multiple ventures — clarified priorities, sequenced decisions, translated strategy into execution ✔ Operational turnaround for a PE-backed hospitality business ✔ End-to-end operational backbone for a service business — SOPs, onboarding, discovery questionnaires, pricing sheets, service-tier frameworks ✔ Cash flow and profitability frameworks — margin per engagement, supplier costs, outstanding payments ✔ Backend systems for a real estate investment platform (family-home acquisitions) ------------------------------------------------------------------------------------------------------------------ 👥 WHO I WORK BEST WITH ✔ Service businesses, agencies, consultancies scaling past founder dependency ✔ Coaches and online businesses building infrastructure for the next phase ✔ PE-backed or acquired businesses needing operational reset ✔ Early-stage ventures needing discipline before hiring a full COO NOT a fit for: pure VA work, sales-driven roles, top-of-funnel revenue generation. ------------------------------------------------------------------------------------------------------------------ 🛠 TOOLS Hands-on: Notion · GHL · Smartsheet · Google Workspace · Avestor Quick to ramp: ClickUp · Asana · Airtable · HubSpot · Zapier I match the tool to the team — not the team to the tool. ------------------------------------------------------------------------------------------------------------------ 🧭 HOW I OPERATE Honest. Responsive. Patient. Committed. Calm under pressure. I tell you what's working and what isn't — no exaggeration, no dilution. ------------------------------------------------------------------------------------------------------------------ 🌎 AVAILABILITY Americas: 9 AM – 1 PM EST Australia: 1 PM – 5 PM AEST Europe & Asia: full coverage Need a steady operating partner who thinks, builds, and stays? First call is free. Let's talk.

I'm a bilingual (Native English & Spanish) Operations and Leadership Expert specializing in building structure, clarity, and alignment across remote teams through tools like Clickup, Asana, Teamwork, Monday, Notion, Slite, Intercom and Zapier (among other). Raised in West Palm Beach, FL and currently based in Bogota Colombia. My background combines operations, customer success, and marketing. I help service-based and productized businesses clean up execution so work flows end-to-end with clear ownership, stable priorities, and fewer surprises that drive growth and revenue. I'm hands-on and collaborative. I work directly with the team, thrive in bridging the gap between strategy and execution, simplifying the rules, and turn messy processes into systems people actually use. What I Do ✅ Build execution systems that remove the CEO as bottleneck ✅ Clarify ownership, priorities, and definitions of done ✅ Stabilize delivery to reduce delays, churn, and rework ✅ Install operating cadence (weekly planning, scorecards, audits) ✅ Turn tools like ClickUp, Asana, Airtable, Notion into real operating systems ✅ Create SOPs and checklists teams actually follow ✅ Fix intake, handoffs, and communication breakdowns fast Experience & Results 🔹Head of Operations (SaaS) Rebuilt onboarding, support, and delivery from scratch. Raised CSAT from 74% → 96–98% and scaled users from 2,000 → 6,000 in under a year. Removed the founder from daily ops. 🔹Head of Ops & Client Delivery (Marketing Agency) Mapped workflows end-to-end, fixed intake and handoffs, stabilized delivery for ecom + SaaS clients, and supported growth from ~15 to 60 active clients. 🔹Remote Team Leadership Built and led teams across LATAM, Asia, and the US. Hired, trained, and managed execution without micromanagement. How I Work I start by understanding how work actually flows today I fix the highest-friction points first (intake, handoffs, ownership) I keep SOPs short, practical, and embedded in the workflow I install rules so decisions stop escalating to the CEO I stay involved until the system runs without constant oversight If execution keeps slowing down, slipping, or depending on the founder - it’s usually a system issue, not a people issue. I'd love to help you untangle that, bring clarity back, and make work feel lighter.😊

I specialize in helping small and medium-sized businesses (SMBs) and their founders achieve their full potential and growth. My expertise revolves around the Entrepreneurial Operating System (EOS), a powerful framework that I leverage to structure the path to scalability and success for businesses. My Key services are: EOS Implementation: I excel in guiding businesses through the process of implementing EOS within their organizations. This involves assisting them in defining their vision, streamlining their operations, and aligning their teams to work towards their goals. Fractional COO : I offer part-time COO services tailored to the unique needs and budget constraints of SMBs. This involves optimizing operations, improving processes, and executing EOS strategies to drive growth. I prioritize building strong relationships with my clients, understanding their unique needs, and providing ongoing support as they implement EOS and work towards their goals. I focus on strategy, systems and people to sustainably grow enterprise value.

If your revenue team is underperforming, missing quota, or stuck chasing the wrong deals, you do not need another playbook. You need someone who has already fixed it at scale. I am a Fractional CRO and Revenue Operations architect with 30 years of experience transforming revenue engines at Microsoft (450M+ business, 100+ FTE, 82 Fortune 1000 accounts), Accenture, PwC, Juniper Square, and UST Global. I specialize in turnarounds, stepping in when the revenue engine is broken and rebuilding it fast. What I deliver: Sales process redesign and CRM optimization across Salesforce, HubSpot, and Microsoft Dynamics Territory design, quota frameworks, and workforce planning Enterprise sales team buildouts including hunter/farmer models and SDR team creation Go-to-market strategy for SaaS and cloud solutions AI-powered RevOps tooling built on IBM Watson and AzureML Fractional CRO leadership for companies in growth or turnaround mode My clients do not hire me to consult. They hire me to execute. I hold an MBA from Pepperdine University and a BS in Electrical Engineering from San Diego State University, which means I bring both the strategic vision and the technical depth to actually build what I recommend. I am a certified MEDDPICC practitioner and a Pavilion Professor, where I have trained some of the top revenue leaders in the country. I also founded the Pavilion San Diego Chapter and grew it to 125 members. If you are ready to fix the revenue engine and not just talk about it, let us connect.

Most businesses don’t have a strategy problem. They have an execution problem. The founder has ten priorities. The leadership team has fifteen. Everyone is busy. Slack is buzzing. Meetings are happening. Progress feels slower than it should. At some point, somebody has to connect the dots. That’s usually where I come in. I work as a Fractional COO, Chief of Staff, and Strategic Operator, helping founders and leadership teams turn ambitious ideas into operating businesses. Over the last 15+ years, I’ve worked inside startups, venture-backed fintechs, Fortune 500 companies, consulting firms, banks, healthcare organizations, and public companies. I’ve helped launch products, lead transformations, scale teams, manage crises, improve operations, raise capital, and occasionally serve as the adult in the room when things started getting weird. A few highlights: • Built and scaled a VC-backed fintech platform serving 50,000+ users • Led operations for BlackRock’s Innovation Hub and ETF Platform Innovation organization • Served as Chief of Staff to the Head of Liquidity at Silicon Valley Bank during both hypergrowth and the bank’s collapse • Led transformation programs at Capital One that generated more than $30M in annualized savings • Worked directly with CEOs, founders, boards, product leaders, engineers, operators, investors, and customers Translation: I’ve spent most of my career sitting at the intersection of strategy, product, operations, and execution. What I Help Clients Do • Build operating systems that create clarity and accountability • Launch new products and services • Improve execution across teams • Design KPIs, OKRs, dashboards, and management routines • Stand up PMOs, project plans, and governance structures • Lead cross-functional strategic initiatives • Evaluate new business opportunities and growth strategies • Build commercialization and go-to-market plans • Create board decks, investor updates, and executive communications • Act as a trusted thought partner to founders and executives How I Work I ramp quickly. I ask a lot of questions. I focus on root causes instead of symptoms. I don’t believe in creating complexity to justify consulting fees. And I believe that most organizations already have the talent they need. They just need better alignment, better decision-making, and a clearer path forward. My best clients are usually dealing with one of four situations: • Growth is creating chaos • A critical initiative is stalled • The team is busy but not aligned • The founder is carrying too much of the business alone If that’s where you are, I’d be happy to help. And if I’m not the right fit, I’ll probably tell you that too. There are enough consultants in the world already.

🚀 Operations Leader | Process Optimization | Interim COO / VP of Ops Hi, I’m Adrienne - an operations executive with 10+ years of experience scaling companies from startups to $100M+ organizations. I specialize in bringing clarity to chaos, building scalable systems, and driving measurable results across supply chain, logistics, fulfillment and business operations. ✨ What I Do Best ⚡ Fractional COO & Operations Support — stepping in to stabilize and scale your business, whether you’re in hypergrowth or need a reset ⚡Fulfillment Optimization - if you're a brand that self-fulfills or manufactures, I can help optimize your operation and lower costs ⚡ Process Design & Automation — streamlining workflows and reducing costs through smart system implementation ⚡ Supply Chain & Logistics Strategy — from warehouse optimization to contract negotiations that save millions ⚡ Interim Leadership — I’ve led teams of 100+ across customer service, warehousing, and fulfillment — quickly aligning people, process, and performance 📈 Proven Results 📊 Cut shipping costs by 7 figures with FedEx renegotiation while COO at a $100M e-commerce company 📊 Scaled ops team from 15 to 120 as VP of Operations at a fast-growing startup 📊 Built and launched same-day shipping, increasing sales 15% overnight 📊 Reduced error rates from 7% to <2% through process redesign and KPI-driven management 📊Identified new warehouse, and consolidated 3 warehouse locations to 1 location within 3 months 📊Calculated purchasing amounts for 100+ single and multi-skus for our largest sales season without software 📊Reduced inventory by 8% by developing system to accurately track slow moving SKUs + sell them 📊Established previously non-existent S&OP process with RACI model to align sales with purchases 🎯 Who I Work With 🤝 Founders, CEOs, and operators who need an experienced partner to build processes that actually scale 🤝Start-ups looking to scale quickly with low overhead 🤝 Businesses looking to drive profitability without burning out teams 🤝 Companies that need an interim COO / VP of Ops to unlock growth 🧰Tools I'm familiar with - 🔨Project Management + Automation - ClickUp, Google Sheets, Notion, Trello, Asana, Slack, Monday.com, Zapier, Relay.ai, Lovable, Base44 🔨Data Analysis + Presentation - Excel, Tableau, Looker, Power BI, Canva, Powerpoint 🔨E-Commerce + Inventory - Shopify, Amazon Seller, WooCommerce, Shiphero, Shipstation, Netsuite, SAP, Cin7 💡 If your business is moving fast (or not fast enough) and you need operations that keep up - let's talk!

Need a calm, tech-savvy operator who turns chaos into clean systems, builds processes your team can actually follow, and automates the work that slows everyone down? That’s where I come in. I serve as a Fractional COO & Operations Strategist, blending 8+ years of project management, systems design, automation building, and executive operational support for founders, agencies, and mission-driven organizations. Clients call me the “behind-the-scenes engine” that eliminates bottlenecks, keeps teams aligned, and creates operations that scale without burnout. WHAT I DELIVER ✅ Operations & Project Management Priority mapping, roadmaps, and execution you don’t need to micromanage Weekly rhythms, reporting, and transparent progress tracking PM setup/optimization in ClickUp, Asana, Monday, Trello, Airtable, Google Workspace ✅ Systems & SOPs That Scale End-to-end process mapping for smoother workflows SOPs, handbooks, and checklists your team can adopt immediately Onboarding systems to help new hires get productive faster ✅ Automation Architect for Leaner Operations Designing and implementing automations that cut manual work 20–50% Workflow automations across marketing, ops, customer success & admin Tools I use: Zapier, Make, Airtable Automations, Google Apps Script, AI workflows Integration setup across CRMs, forms, calendars, messaging & databases | Claude ✅ COO-Level Operational Leadership KPI dashboards and performance tracking Team alignment, meeting systems, and accountability frameworks Cross-function coordination between ops, marketing, and delivery teams ✅ AI-Enhanced EA/VA & Admin Support AI-based inbox triage, scheduling, follow-ups, SOP drafts & research Meeting prep, documentation, briefs & internal communication support 30–40% time savings through smart automation + AI pairing ✅ Digital Ops & Web Coordination Managing website/funnel updates and coordinating with dev/design teams Light Webflow/WordPress edits + CRM integrations Setting up client intake, onboarding and delivery automations SIGNATURE WINS 1. Rebuilt operations & documentation for a compliance-heavy organization, producing zero critical findings during audit season. 2. Automated core workflows (client onboarding, documentation, reporting) saving teams 10–15 hours per week. 3. Engineered a community & program structure that generated a 225% engagement increase. 4. Ranked Top 10% PM/EAs on Upwork with 100% JSS and 80%+ repeat-client ratio. TECHNICAL TOOLKIT Project Management: ClickUp, Asana, Monday, Trello, Slack, Airtable, Google Workspace Automation & AI: Claude Zapier, Make, N8N, Airtable Automations, Apps Script, ChatGPT, Claude, custom GPTs, workflow design, API-based integrations Community & LMS: Mighty Networks, Circle, Kajabi, Teachable, LearnDash Web & Design: WordPress, Webflow, HTML/CSS, Canva, Figma, Adobe XD Bonus Domain Expertise: Compliance-heavy operations, education/child programs like CACFP, Pre-K, NSLP, and multi-stakeholder environments.

Hey, I’m Sweighgbe Ellis 👋! As a fractional COO and Business Operations leader with a strong background in AI automation and revenue systems, I specialize in scaling founder-led service businesses by streamlining operations, accelerating execution, and building infrastructure that supports predictable growth. I work with companies in the $1MM–$5MM+ range where growth is exposing operational gaps — whether that’s inconsistent pipeline visibility, manual backend workflows, or fragmented reporting systems. My focus is aligning people, process, and technology so execution becomes structured, measurable, and scalable. 🇺🇸 USA-Based Business Operations Architect 📊 Infrastructure Supporting $1MM–$5MM+ Growth-Stage Companies ⚙️ AI-Driven Revenue & Execution Systems 📈 Highlights & Expertise ✔️ Worked with 10 growth-stage companies redesigning operational infrastructure ✔️ Built 20+ workflow and automation systems across sales, onboarding, and delivery ✔️ Eliminated 50+ combined weekly hours of manual execution across engagements ✔️ Designed systems supporting 5,000+ leads per week ✔️ Supported operational infrastructure behind $5.2MM+ revenue businesses ✔️ Reduced onboarding and internal handoff time by 40% ✔️ Increased response rates and improved conversion efficiency through outbound system design ✔️ Built KPI dashboards and reporting layers relied on by leadership 💼 Fractional & Operational Engagement Scope 🛠️ Business Operations Architecture – Full operational system redesigns across sales, onboarding, and fulfillment 📊 CRM & Revenue Infrastructure – Multi-system CRM sync, reporting layers, and pipeline visibility ⚙️ AI & Automation Strategy – Multi-step infrastructure, API integrations, database architecture 📈 Sales & Outbound Systems – GTM design, lead processing, response rate optimization 📉 KPI & Accountability Systems – Performance dashboards and execution tracking 🌍 Technical & Operational Depth ✔️ Multi-step automation infrastructure ✔️ API integrations and system orchestration ✔️ Multi-platform CRM synchronization ✔️ Database architecture and data structuring ✔️ Leadership-facing reporting dashboards ✔️ Full backend system redesigns 🎯 Leadership & Impact My work operates at the infrastructure layer of growing businesses. I design operational systems that reduce friction, increase accountability, and support measurable revenue outcomes. Clients bring me in when execution is slowing down growth. My role is to rebuild the backend so the business can scale without adding chaos. If your company is generating momentum but struggling with operational consistency, pipeline clarity, or backend inefficiencies, I can help design and implement the structure required for scalable execution.

When a company hits $1M+/month and starts breaking from the inside — that's when they call me. I step in as a Fractional COO and take the weight off the CEO's shoulders: operations, team structure, accountability systems, and execution cadence. Not advice. Actual ownership. I've run IT departments of 100+ developers, managed city-wide infrastructure deployments, and built 15 luxury villas with 35+ contractors — always on time, always on budget. I know what operational chaos looks like from the inside, and I know how to stop it. My clients don't need another consultant with a framework. They need someone who has actually been in the chaos and built the way out. If your company is growing faster than your systems — let's talk. ----------- I build operational systems with the same precision I used to construct luxury villas—turning high-stakes chaos into scalable digital architecture. Strategic Integrator & Venture Architect | YC Alum | Operations Expert I don't just design the blueprint; I lead the construction. As a Y Combinator (YC) program participant and Founder Institute (FI) Graduate, I have spent the last decade architecting high-stakes product launches and securing major funding (including a €200,000 EU Innovation Grant). But unlike many strategic advisors, my expertise isn't limited to the boardroom. I am a Hybrid Operator who has scaled IT departments of 100+ developers, managed city-wide fiber-optic deployments, and built 15 luxury villas from scratch in record time. I bridge the gap between "Visionary" ideas and "Hard-won" reality. What I bring to your venture: Fractional COO & Operational Cadence: I don't just give advice; I install systems. I implement L10 meetings, Scorecards, and Accountability Charts to turn founder-led chaos into a team-led machine. Infrastructure & Scale: From leading an IT department for an Austrian market leader to scaling a 30-vehicle taxi fleet, I know how to manage people, logistics, and technology at scale. High-Stakes Launches: Led $890k+ hardware launches (Baggizmo, Wiseward) and architected global operations across UAE, US, and EU jurisdictions. Venture Architecture & De-Risking: I help founders navigate the 'Valley of Death' by using AI-driven automation and proven GTM frameworks to ensure capital is spent on growth, not mistakes. Key Track Record: Accelerator Pedigree: YC program experience, FI Graduate, and one of only 5 in the EU for FounderX. Physical & Digital Execution: Proven success in both high-stakes construction (15 villas / 35+ contractors) and large-scale IT (100+ devs). Author & Expert: Author of the "Crowdfunding Momentum Kit" and frameworks like "From 0 to Product" and "Chaos to Million". I am looking for high-momentum projects that require more than just a manager—they require a Partner who can talk to both VCs in the boardroom and crews on the ground.

I help businesses and nonprofits streamline operations, improve revenue processes, implement practical systems, and create the structure needed to scale effectively. Whether you're managing growth, implementing a CRM, improving team accountability, or leading a critical initiative, I provide hands-on support that turns strategy into measurable results. My approach is both strategic and execution-focused. I don't simply deliver recommendations and walk away. I work alongside leadership teams to identify operational gaps, optimize workflows, improve reporting, strengthen revenue operations, and build sustainable processes that support long-term success. Organizations hire me to: • Improve operational efficiency and organizational accountability • Design, document, and optimize business processes and SOPs • Implement and optimize CRM platforms and business systems • Strengthen sales, fundraising, and revenue operations • Lead strategic projects and cross-functional initiatives • Develop reporting, dashboards, and performance metrics • Improve communication, visibility, and execution across teams • Build scalable operational foundations that support growth Selected Results • Increased nonprofit donations by 46% year-over-year through improved fundraising operations, donor management, and strategic planning • Led CRM implementation and optimization projects that improved visibility, follow-up, and reporting • Developed operational dashboards and performance metrics that enabled stronger decision-making and accountability • Managed complex business, nonprofit, and program initiatives from planning through execution • Built scalable systems, processes, and operational frameworks that reduced complexity and supported sustainable growth Core Expertise • Business Operations Consulting • Process Improvement & SOP Development • Revenue Operations & Growth Strategy • CRM Selection, Implementation & Optimization • Project & Program Management • Systems Integration & Workflow Automation • Strategic Planning & Organizational Development • Executive Operations Support • Change Management • Grant Strategy & Fundraising Operations Industries Served • Professional Services • Home Services • Nonprofits & Foundations • Membership Organizations • Startups & Growth-Stage Businesses I bring a unique combination of operational leadership, project management, revenue strategy, CRM expertise, and nonprofit experience. Clients value my ability to quickly understand complex challenges, establish practical solutions, and drive execution from concept to completion. If your organization is growing faster than your systems, processes, or infrastructure can support, I can help create the operational foundation needed for the next stage of growth.