I have been in the Business Process Outsourcing industry for almost 6 years as a Customer Service Representative, Order Plcer, Chat Moderator, and Technical Services Support, and have acquired good communication skills and practiced being time flexible. I enjoy giving satisfaction to customers through quality customer service.

I am a Customer Service who has experience in Appointment Setting and also specializes in Telco Financial Care and Account Services and also in as a Tech Support. I have gathered numerous contacts over the years and strive to meet client needs.

I have good customer service skills. I know how to persuade irate clients. One thing I like the most about myself is that I have long patience with difficult and demanding clients. I can work under pressure. I stay calm in difficult and stressful situations. I am an expert in mentoring newbies and molding them to become better agents. I also know how to tailor fit the client's needs and give them the best solution that I and the company can offer/provide. I love talking to people and helping them with their issues or concerns. It is my satisfaction every time I resolved the clients' concerns and was able to help them in any way I can. Speaking with clients every day improves my communication skills, and my knowledge and I'm learning new things. As a highly-skilled, experienced, and passionate Client Care Specialist and Operations Manager, I am committed to providing excellent customer service, promoting teamwork, set as an example with a positive and supportive attitude, working under pressure, and ensuring efficient operation.

I’m experienced in the field of customer service both inbound and outbound, even chat or text in a call center center and remote set up. I honed my skills in customer service every interaction I had with different type of customers on a daily basis. Dispatching is also my forte which is made easier by by my Customer service skills.

I've been part of BPO/Call Center Industry for more than a decade now. I've handled several international accounts. Roles that I had before: 1. Customer Service Representative 2. Customer Associate II 3. Technical Support 4. Sales and Customer Experience 5. Inbound and Outbound Sales Consultant 6. Chat/Email Support 7. Data Entry 8. Billing Specialist 9. QA 10. Proctoring Accounts that I handled: 1. Dish (US Pay TV Service) 2. Quicken Bill pay 3. Intuit (Financial Account) 4. Telstra ( Telco in Australia) 5. Telco in US 6. Athelas Experiences here in Upwork 1. Virtual Medical Assistant 2. Provider Phone Caller 3. Claims Specialist 4. Outbound Caller 5. Team Leader 6. EHR and EMR 7. Data Encoder 8. Admin Assistant 9. Submitting claims 10. CPT and ICD-10 Medical Coding 11. Insurance Verification Tools : 1. Salesforce 2. Ring Central 3. EHR 4. Google Sheet 5. Gmail 6. Microsoft Office/Word 7. Slacks 8. Google Suite EHR that I handled: 1. Kareo 2. Practice Suit 3. Luminello 4. Advanced MD 5. Azalea Health 6.Medics CLoud 7. IntakeQ 8. Health Fusion 9. Valant 10. Therapy Notes 11. CureMD 12. Simple Practice 13. DrChrono 14. Eclinical Works 15. Charm I've been doing Sales for more than 5 years now and customer service is one of my edge. I always make sure to provide World class customer experience.

Meet "Biah". Your friendly and reliable Content Moderator/ Customer Service Representative😉 👜 Experienced Customer Service Representative for 1 year in a BPO setting 👜 Content Moderator for a well-known Social Media Platform for a year 👀 A go-getter 🔅Committed to continuous proffessional growth and lifelong learning 📈 Self-sufficient, Go-Getter, Hardworking, and Flexible Are you you looking for someone you can rely on with your tasks and never having to worry? Hi there! My name is Biah and I am a Customer Service Representative and a Content Moderator. I am deeply committed to ensuring that customers get the greatest possible experience. I also monitor content to ensure that the app is user-friendly. I make sure that my work is 100% of quality. Excited to boost your company's quality? Let's work together! HERE'S WHAT I CAN OFFER👇 💻 Customer Service ( Chat, E-mail, Calls ) 👀 Content Moderation 📷 Basic Canva 🎥 Basic Video Edit using CapCut 🛍️ Shopify ⌨️ Zendesk I am excited to work with you *wink.

I’m a customer-focused Customer Service professional with over 5 years of remote experience supporting clients across wellness, financial, e-commerce, insurance and tech sectors. I specialize in delivering high-quality service through phone, chat, and email while resolving inquiries, managing accounts, and ensuring positive customer experiences. I’ve handled 100+ daily customer interactions (calls, emails, chats), consistently meeting service and performance standards while maintaining strong customer satisfaction and engagement. Using CRM platforms such as HubSpot, Shopify, Gorgias, ServiceTitan, ReadyMode, and Zendesk, I accurately document interactions, track follow-ups, and manage workflows to ensure timely issue resolution and efficient support. I’m known for building rapport, communicating clearly, and remaining calm in high-volume, remote environments. Whether resolving support issues, educating customers on products and services, or coordinating next steps, I stay focused on accuracy, empathy, and delivering solutions that put the customer first.

I Can do Multitask related to my skills, and I can finish my work neatly and accurately. I always meet all my client`s expectations. I've handle multiple accounts: Travel Agent, Health Care, Teleco, Online Selling Platform(Shopify)

-An experienced and senior customer service representative with experience of over 7 years in international companies. (on site and remotely) -Quadrilingual French, English, Spanish and arabic -Really good at handling multiple contacts at once (calls, chats and e-mails) -Fast and ambitious learner Hello! Here's a small overview about me. I'm really interested to build up a long partnership and collaboration with my clients as i'm free and available to work in the customer service and support field. I'm experienced as I've been in this field for more than 7 years now handling calls, chats and emails. I'm professional as a customer service representative and think i'm the best you could choose for a job. I speak French, English, Spanish and Arabic so most of the customers' questions will be answered with no language barrier problems. I'm free to work on demand. I'm motivated by the idea to work in this field as I loved my previous jobs and excelled and enjoyed doing it. I'm waiting for your collaborations so that we could discuss work terms and when to start. I'm available right away! :)

I have 20 years of Finance and Customer Service experience. Extensive retirement investment knowledge, and FX trading. Have experience in Sales and some Telemarketing experience as well. Detailed Orientated and a self starter. Very dependable and have some experience working online as a virtual assistant.